Rated 5 out of 5 by Yoshi Experience Beyond Expectation
First off, I have to say the staff made the stay that much better - they were very warm and friendly. They're people who actually care that you have a good experience. I felt like I was interacting with people I'd known all my life. They were awesome.
The location of the hotel itself - you couldn't ask for a better location in LA. It's on Hollywood Blvd. Sunset is right behind you. There's parking lots nearby if you have a rental and want to cruise around LA, otherwise you can jump in a cab for most spots in Hollywood you'd want to check out
The hotel itself is beautiful. It's extremely modern as you'd expect with a W hotel, but it's got that Hollywood touch mixed in perfectly. I would've never imagined it.
The outdoor area is really cool - it's a pretty big area with couches, tables, a bar, fireplace, and then above it all hangs a big screen TV. I came back to the hotel to find a basketball game on. What a great way to kick back after a long day.
The fitness center - you get to run on a treadmill and look at LA. It's an 11th floor view and it's remarkable.
The club in the hotel is crazy. You've got 360 views of LA. You've got an indoor dance club. Outside, you've got a pool with a huge lounge area. It's all roof top. I've never seen anything like it. You can get table service and all that if you're there with a group or if you're solo, you can chill out and meet people that way.
I can't say enough good things about this hotel.
Rated 5 out of 5 by Jon06 Beautiful property
Really loved this space. Beautiful lobby and I loved the Delphine. I had a great time here, even though the LA weather didn't cooperate.
Rated 5 out of 5 by Worknfun Wonderful hotel
Nice cool contemporary hotel with fun entertainment at bar! Great location
Rated 5 out of 5 by errrrikah20 Best Hotel EVER!
I can honestly say this was by far the best hotel and service I have ever received. I booked my room over the phone for my birthday recently. I mentioned in passing that I was celebrating my birthday here, not thinking anything of it. Everyone that I dealt with from the phone person to the bellman at the hotel were super friendly. When I arrived, to my surprise the staff had decorated my room for my birthday. They wrote adorable cards, got me a yummy cake as well as left me my favorite Trader Joes chocolates in the room. The hotel was classy, but far from pretentious. The room was adorable and clean, but most importantly the staff was amazing!!! I highly recommend this place! Can't wait to come back! :)
Rated 5 out of 5 by mm777 great location
very accomadating staff beautiful layout extremely comfortable beds
Rated 5 out of 5 by Jordan This hotel was great!
Everyone was extremely helpful the room was amazing and great location.
Rated 5 out of 5 by Catherine44 Great Location; Exceptional staff and service
We were a family of 7 travelling to the W. From the moment we arrived the staff went above and beyond to make our stay enjoyable and relaxed - not easy when you are a family of 7 ranging in age from 10-50 yrs! Of special mention is Shannon the concierge and Simon the porter, who went out of their way to help us . We will definitely be back!
Rated 5 out of 5 by IanS Impressive!
My wife and I had a Hollywood weekend and I'm so glad that The W could be a part of it! I read some of the "bad reviews" on here and went in with my guard up, but we were WELCOMED right off the bat from the valet and as we walked in to the check in.
Security is impressive and we LOVED the Acura Experience...Dylan was AWESOME!!!
We slept well and DIDN'T HEAR A PEEP! I would definitely visit The W again!!!
Rated 5 out of 5 by Troy2112 Enjoyable
My wife, four adult children and I really enjoyed the hotel. Check In was quick. The room was ready early. We had an A/C issue and we were upgraded to a suite w/ a very quick and easy room change. The night life was fun. We were very close to many sights within walking distance and driving. I would recommend it.
Rated 5 out of 5 by Chas123 WOW
We just stayed at the W for my wife's birthday. We were "taken care of" like no other hotel. Just a fantastic experience! I want to give a shout out to the people who made it memorable...Brian, Matt, Steven and Brent, thanks so much for your great service!
Rated 5 out of 5 Best Hotel Ever
This hotel was beautiful. The entire staff was great.
Rated 5 out of 5 by magic12 This Hotel is very comfortable
I can relax here. Very comfortable
Rated 5 out of 5 by kingoflondon Excellent rooms, amazing staff
The staff at the W bent over backwards to ensure that myself and my wife had an enjoyable stay. The suite we were given was amongst the very best I have ever experienced, I fully intend to be staying at the W when I am in LA going forwards. I highly recommend it!
Rated 5 out of 5 by TJW1 Great Place to stay
I travelled with my wife and daughter to LA. The hotel is in a great location, the staff are great and the rooms are extremely comfortable. We will be back.
For Platinum SPG members the status recognition was the best I have experienced.
Rated 5 out of 5 by MG2gallagher Great Swanky Hip Hotel
Definitely a must return hotel! Front desk Leanne & Bellman Joey made us feel comfortable & at home. Nice personal touch on the cookies amenity.
High energy all right but not too intrusive. Felt very safe with the elevator key security for your guests including the lobby elevators guarded at night. We will definitely return in near future.
Just a small suggestion for the front staff to have the same info with the Acura person because he denied our request to use the Acura services. We were told 5 miles but he said one mile. Very arrogant man & only chose who he wants to give Acura services to. Very disappointing! Otherwise, over-all a great stay. BTW, your Concierge Zack & Vince & valet staff were very helpful as well. Thanks to all!
Rated 5 out of 5 by Kinikia WHollywood Review
Excellent checkin, checkout, facilities and a=cross the street from the Pantages.
We did not appreciate 38.50 for valet parking since we already had paid for a parking ticket for the Pantages but could not park there over night. This hotel does not have free parking.
Rated 5 out of 5 by Nicole2012 Very pleasant & helpful staff
ALL of the staff was wonderful. I called the night before we checked in to confirm the bed arrangement, to the lobby staff, valets, restaurant workers, you name it, they were are helpful and nice. The bed was VERY comfortable and the King room was very trendy and fun. Great live music on Sunday night. We had a wonderful stay. Our ONLY complaint was that from our room on the 9th floor we could hear the DJ music (I am guessing from the Pool party) but there was an ocean sound machine that was next to the bed that helped. Otherwise everything was GREAT!
Rated 5 out of 5 by Lynrow Great service-found my jacket left in room!
I left my jacket in the room closet in my rush to get to a meeting, and didn't notice until the next day. At first they didn't have it logged, but the manager, Chris, called me to tell me they had found it. I picked it up later that day and Chris personally remembered me. Great service where a lot of hotels fall short.
Rated 5 out of 5 by joey27 GREAT GETAWAY
Great Rate, Great Location, Great Time. Going to come back for sure!
Rated 5 out of 5 by hotelhero69 Great Suites!
The check in was seamless, the staff very helpful. The room was beautiful. Great for entertaining. I love the Bliss Products in the room!
Rated 5 out of 5 by SMiller Striking Ambience
Not only was the staff amzaingly friendly, but the look and the feel, from the lobby to the rooms, was very inviting. The rooms were wonderfully designed and true to the W experience, had many features and aminitieis.
Rated 5 out of 5 by JoJo67 Amazing staff
I absolutely agree with the other comments I reviewed about the staff - every single person I was in contact with seemed like they *wanted* to help me with any and everything I needed. I also found them to be very friendly with warm "hellos" and pleasantries - even when just passing them in the hallways.
AB anticipated my needs well and was very prompt at insuring they were met; he even set me up w/ someone else who sent me info before even asked. SC was equally responsive with a pre-arrival query.
Lastly, but certainly not least, I'd like to make a point of acknowledging the significantly impressive interaction I had with CN. He was extremely accommodating, knowledgable and personable. He quickly and assuredly helped my friend and I with a last minute request that helped make our stay at the W Hollywood more than memorable. I would make a point of staying at any hotel that hired him - as a concierge or otherwise.
I look forward to visiting the W Hollywood again. Thank you for making my first visit to Hollywood one that I won't forget!!!
Rated 5 out of 5 by LakeView29001 Outstanding service and support
My wife and I travel frequently and usually select suites at higher end properties. On this trip we were celebrating an anniversary, including a night in Hollywood at the "W" with plans for dinner at Delphine, a show at the Pantages followed by cocktails in the hotel Living Room and lounge. The hotel and staff could not have been better and helped make our stay a truly great experience.
Arrival: The valet entrance was well marked and easy to find. The Valet and Bell greeting was prompt, friendly and enthusiastic. Staff were clean, well dressed, polite and professional.
Front Desk: We arrived at 4 PM but there was a minor mix-up concerning room readiness, The gentleman helping us was polite and knowledgeable and competently worked the issues. They came through with an amazing upgraded suite for us, and we were able to get straight to the suite without delay.
Suite: The suite (Fantastic Suite) was well configured, comfortable, clean and had an excellent view The bed was very comfortable - one of the best I've slept in. The mini bar was well stocked and the prices for alcohol were reasonable (in line with other hotel mini-bar prices). The bedroom was very quiet (surprising, given that the suite faced Hollywood blvd.) All the rooms had black-out curtains as well as sheers. We slept very well.
Other: The hotel management had notified Delphine that it was our anniversary, and we were pleasantly surprised when they brought us complimentary deserts and two glasses of Prosecco to toast. This was a really nice and thoughtful gesture. Very much appreciated..
Guests should note that entering the hotel from Hollywood Blvd,in the evening requires passing the velvet ropes and lines for Drai's. Security requires you present a Hotel room key to get past this point so you can enter the hotel lobby. This was not a problem for us, and we've been at many hotels with similar requirements. Security was polite professional, and courteous.
Summary: A really nice property. Staff are well trained and very focused on customer satisfaction and attention to our individual needs. We were very well treated during our stay. I definitely recommend this hotel and will be returning.
Rated 5 out of 5 by Eviesue Great stay
Erica at reception was fantastic!!!!
Rated 5 out of 5 by BBOWEN2129 Perfect for a business trip
I was in town on business and found the W in Hollywood to be an excellent mix of high energy and privacy. The staff was top notch and I will be coming back for business and pleasure.
Rated 5 out of 5 by Neil14 Best Staffed W Hotel in the US
What separates this property from others in the W system is the staff. Everyone is friendly and wants to help you. The valet parking, the lobby lounge, the front desk, and room service staff all are excellent.
Rated 5 out of 5 by 06902 Great Hotel
This is a great hotel. The staff was exceptional!
Rated 5 out of 5 by Vanda Total Wow Experience.
Super Wonderful , friendly,Staff members.
We had an awesome roof with the view of The Hollywood sign.
Acura Experienc was great. They were always available to take you wherever you wanted. (reasonable distance of course)
The stay at the W HOTEL was on e of the best memorable moments of our vacation!!
Will Definately return a second time!
Rated 5 out of 5 by Gkravitz Great Property
This was my first stay at this W hotel, everything was perfect!
Rated 5 out of 5 by 06902 excellent hotel
excellent all the way around!