Rated 5 out of 5 by Marketing41 Honeymoon/Vacation
The W London is in a category of its own. Fantastic location, comfortable beds, attentive staff (including Bernardo - Concierge). The hotel is centrally located and steps away from local bars, restaurants, and shopping. You have to make it a point to check out the very chic bar (not snobby at all). Keep up the GREAT work W London!
May 27, 2014
Rated 3 out of 5 by Nickname86 Staff ++ Infrastructure --
Warm greeting and service by staff throughout three day stay. Location is ideal for local tourist adventures. Unfortunately, we live in a world that requires connectivity. Wi-fi was inoperative for two of the three days. Staff confirmed that engineers were working on it. Not sure who was working on it, but seeing various odd log in screens or no response at all was most frustrating. I guess my SPG Welcome Amenity of free wi-fi was the wrong decision. I should have taken the cocktail I don't think you need engineers to make a cocktail. Fortunately the local coffee shops seem to have managed the complexity of wi-fi and I simply had to leave the hotel each morning to catch up on work for an hour.
I repeat that the staff was very apologetic and had to face the frustration of the guests graciously. Management was not present and is responsible for engineering failures and infrastructure weakness.
August 1, 2014
Rated 3 out of 5 by vik1877 Average stay
Whatever whenever staff would fail to pick up the call half the time. Turn down service was not constant. Rooms were very comfortable the staff at the entrance were excellent. I would not stay in this hotel again as i believe service is primary and i wa not happy with the overall service in this hotel
August 3, 2014
Rated 4 out of 5 by jogb great hotel
however when it gets too busy quality takes a loss.
best bar for night crawling in soho
August 5, 2014
Rated 5 out of 5 by sazzysan2 Concierge / Rooms
This comment is on behalf of all my friends regarding our stay 8th September.
The hotel is beautiful, we booked 5 rooms, one of the rooms was not available until 3pm: which is very frustratrating, as we needed to be ready to leave quite early for the Lady Ga Ga Concert. Adam he looked after us, he was brilliant, he couldn't do enough for us, very charming and polite, we wanted to take him home, please send on our thanks to him, we didn't get chance to say thanks, we were the ladies from the Midlands.
September 12, 2012
Rated 4 out of 5 by LuisDC W London, Excellent location...but
First at all, this Hotel is very well located!
Ambience and decor very modern, vibrant in every corner, not a family hotel.
Bad things, we arrived late night, we asked for a room upgrade since gold membership allow it, we been told is no room to get a upgrade.
We asked for a caffe machine, they offer to bring it, but the guy never comeback.
White walls have stains almost all over the room, Whatever whenever associates are very slow to get the requirements, i have to call 4 times to get a response for a change room request.
Besides the slow service and the dirty walls, is a must in a very tourist area.
July 5, 2014
Rated 5 out of 5 by David33139 This W rocks
Great W Hotel
would recommend this hotel to anyone who goes to london the staff was very nice and very physionomist
thank you guys for making our london experience a great one.
August 2, 2014
Rated 3 out of 5 by Peach20 Crazy setup
Must stay on upper floor to avoid din and roar. Need instructions in room for the awful lighting system. Who needs a sink in the room. Who wants the lights to go out if you spend too much time in the WC or shower. Shower leaks out the door but the hotel leave a towel to stop the leaking water so the next person taking a shower has a wet soggy towel to step over. Might be nice if they heat or cooling neither worked in two rooms. Staff very nice everything very casual.
October 9, 2013
Rated 5 out of 5 by Chikka Hip vibrant hotel
Had a wonderful stay at the w hotel in London. The staff are excellent, rooms very comfortable, dinning at the spice market is a must. the whole atmosphere makes you feel that you are staying at the trendiest hotel and that you are a valued guest. Personal attention at check in makes one feel welcome from the word go. Location is brilliant, everywhere is in walking distance whether it's the shops, the sights or the night life. You must experience London the W way
March 22, 2013
Rated 5 out of 5 by MarkA The best Bar Staff in London
My wife and I spent 6 fabulous nights at The W Leicester Square last July. While the hotel is wonderful it's the Bar Staff that made our stay unforgettable and amazing.
The bar managers and bartenders were like having a friend who knew all the great places to go and things to do. They consistently went out of their way to make us feel welcome and they are expert mixologists.
Anyone who is going to London on vacation or for business should stay at this excellent W.
January 6, 2012
Rated 2 out of 5 by Juan37 Corner suite disappointment
Having stayed at this W and most W hotels worldwide, I decided to splurge on the cool corner suite. What a disappointment.
The shower was dirty. I complained, but no improvement.
The lighting in the bathroom is totally inadequate. I asked for brighter globes, was brushed off by staff that "it's a look". I needed to shave and couldn't see. There was no vanity mirror, even though the standard rooms have those. No hair dryer in bathroom either. It was affixed to the safe area and had to be used with the main unlit mirror at entrance.
The European plug socket didn't work in the room either.
Finally, as I was attending an event, there was not nearly enough space to hang two suits, a jacket and a coat in the unlit wardrobe,
I expected far more from a suite. Honestly, it is not with paying extra as the standard room offers far more relative to the price!
January 11, 2014
Rated 5 out of 5 by Lovesagreathotel Another Outstanding Stay at the W London
This hotel has it all -- perfect location, beautiful modern rooms and public spaces, great gym, and consistently outstanding service. It has absolutely become my go-to property in London, where I travel a lot for both business and leisure. Special kudos to front-desk manager, John, who always goes out of his way to recognize my platinum status and personalize my stay. Also, while I was skeptical that the hotel could fill the large shoes of the former chief concierge Josh, the new chief concierge, Alex, is the perfect fit; he is a great addition and couldn't have been more helpful to me. In all, I continue to be bewildered that this hotel's average rating is not higher. In my view, the W London hits it out of the park in so many ways, and really does exemplify many of the W brand's aspirations. Can't wait to go back!!
July 22, 2014
Rated 5 out of 5 by JessM1 Great hotel, great people, great stay!!!!
One of the best hotels for me this year is here at the W Leichester Square. Every single person that I was in contact with or just made eye contact with in this hotel was so very kind, considerate and most helpful.
And the Spice market! awesome restaurant to have in your hotel! The food and people are great!
And of course, I would stay here again and will recommend my friends to stay here as well!
Thanks for a great experience!
December 26, 2013
Rated 5 out of 5 by AJ2310 This hotel has friendly and approachable staff
Having started our Europe tour at the W in London, it was great to get good service from all staff at the W especially the staff as you enter the hotel from downstairs. The hotel was modern with innovative room design and features. The fitness centre was top-notch and They also had a great bar downstairs! Also it was walking distance to everything . We are ending our Europe your here so looking forward to the great service again !
April 14, 2013
Rated 4 out of 5 by nancy127 Hip Hotel Atmosphere
Very hip and modern hotel
August 1, 2014
Rated 4 out of 5 by jetles 2013 june London
The location really good & busy, attraction, restaurant & shopping just walking distance.
The room is not that spacious, bed also normal.
The bathroom, toilet & walkway a bit dark.
The staffs are very friendly & we feel welcome. All handsome & beauty young staffs.
The hotel seem a bit not up to W standard, maybe is small & like A loft quality?
The breakfast is not good, better that the 500 points.
June 13, 2013
Rated 3 out of 5 by miken12r Checked out Early
The first time I stayed here, had a large, heavy room door fall on my guest. We were met with a great deal of attitude and no apology from the management. Gave this place a 2nd try and confirmed what most of the reviews say here. The place is run like a night club and the staff have all been trained as bouncers. I was scheduled to stay for a week, but checked out after two nights. It was a good move.
March 18, 2013
Rated 5 out of 5 by MrsTed69 FANTASTIC
Stayed here for my 40th with 7 girlfriends and we had a fantastic time, Nothing was too much trouble, the staff were brilliant, the beds to die for. Its all about location, location, location. Breakfast set you up for the day and the staff at breakfast deserve a medal. Will be returning again very soon. Thank you W for making my 40th one to remember and we will be recommending you to everyone!!!
May 15, 2012
Rated 2 out of 5 by CynthiaSPG not so w
having been so many w(s), this is by far the most disappointing one. the room is small and design is awkward. wheatever ppl focuses on their personal images than useful for suggestion. no pool no headsets in the gym! walking out is the china town without the shops or good restaurants around. worse yet? the internet is for 2 devices only and cost 30 pounds. i say go somewhere else .... :)
October 13, 2012
Rated 1 out of 5 by socrates106 Mean people
NEVER NEVER NEVER again this place...the worst....stinks!
July 30, 2014
Rated 5 out of 5 by SPGLifetime1 A must stay while in London
Ive had the oppty like many SPG members to stay at various hotels worldwide. The W in London sets the bar for exceptional service. Adam for example who works the morning brunch was professional, pleasant and cheerful each visit.
The rooms are fantastic due to design. And the workout facilitie extradionary.
When in London on redeeming points, this is a must stay!
April 14, 2012
Rated 5 out of 5 by EW48 Pleasantly Surprised!!!
Needless to say, after reading some of the reviews on this site, I was a little concerned about my planned trip to this hotel. As it turns out, I had no reason to be concerned.
My wife and I just concluded a great five days at the hotel. Kelly Morgan, the new Director of Rooms, was terrific, gave us a great room and personally met us when we checked in. We were on the second floor, but never heard any noise from the bar. They have added some sound proof doors to separate the rooms from the bar noise. Our room was large with a separate lounging area, and we had no issues with the bathroom. We found the staff to be courteous and very helpful. The concierge staff and the bellmen working at the entrance were especially helpful in guiding us as we planned our days. Also, the breakfast buffet was good and convenient. Finally, the location of the hotel was in the heart of everything. We walked everywhere.
My wife and I highly recommend this hotel.
August 22, 2013
Rated 5 out of 5 by humu13 Great Location, Hotel and Experience
First I could not believe how convenient this hotel was to a great radius of walking tourist (and central new year celebration; the mayor's roof top message was great) experiences. After the initial shock of brushing your teeth at the entry sink area, (identical to the Amsterdam W) enjoyed the central all-purpose counter dominating the room center. The room was great but could have used a few less hipster features (a coffee maker/hot water maker would have been great since I am a bear until caffeinated) and less alcohol at arms length of my child. Glad I asked to be located as far from club noises and rear of building.
PLEASE use new room key plastic cards; the thoroughly tired, beatup and worn out card we received belied the freshness of the room; it connotated a penny pinching aspect that is not conducive to the W imagery.
Also, the iPhone docking station is out of date for the 5 models; crawling around under the counter for a USB connection was poor design.
January 4, 2014
Rated 5 out of 5 by Murpho The W London delivers again !
We stayed at W London for a surprise anniversary weekend recently.
Upon check-in was delighted to be offered room upgrade as SPG Preferred Guest to a cool Studio Suite - all very smart & trendy and great way to start the weekend!
The W London Team then went above and beyond again & even arranged for bottle complimentary Moet champers & some delicious cake to be delivered to the room - another lovely touch!
July 21, 2014
Rated 2 out of 5 by Toddao Feels like staying in a nightclub...
For a short stay in London, the W is in a very centralized location, and perfect if you are planning to take in lots of theatre. Rooms are small, but clean & well-designed given the space limitations. If you are looking for a quiet getaway, I would advise you go elsewhere, as we felt we were staying in a nightclub. Coming back at night we had to fight our way through a rope-line and produce our key, and the lobby is a very loud, thumping disco. We were on the 2nd floor, which is (unfortunately) partly open to the lobby/disco. The 2nd floor is also home to private function rooms, so upon coming & going there were always loud and drunken partygoers around the lift outside our room. It certainly does not promote a very comforting sense of security. The staff is very professional, helpful & attentive, & afternoon tea in the lobby was great. It just feels like the priority here is in running a Vegas-style, blinged-out drunken party scene, not a sophisticated hotel.
December 2, 2013
Rated 2 out of 5 by BJ31 More of a night club than a hotel?
Great location and rooms but being kept awake until
4:00 am by the music on the first floor club spoilt
the stay big time. Until that point I was all set to
make it my preferred hotel in London. Shame. Not
sure if Starwood will benefit longer term by the hotel
becoming more of a party venue than a hotel.
February 24, 2013
Rated 5 out of 5 by David55 WoW Experience - Raising the bar for hotels in London
I was in Suite 611 . Amazing very spacious 3 roomed suite .
The W Leicester Square has set new standards for the W brand , as I have stayed at a number of W hotels . Great Hotel experience , coupled with excellent service. The location of the hotel in Leicester square is the cherry on the cake .
March 25, 2013
Rated 1 out of 5 by mika awful
it's appalling how bad the front door service is. we turned up for a drink at the bar at 7:30 tonight and were denied entry due to "private parties" happening at the hotel. really? at the bar? seriously? not impressed at all. being a gold member for years am very disappointed yet again
April 28, 2012
Rated 5 out of 5 by pvisma check in
always too slow, not enough people to attend. always a long line. no starwood preferred desk (or in any case not enforced).
food is average for an hotel of this kind...i eat in room often at w london and never been pleased really.
July 25, 2014
Rated 5 out of 5 by GladdNomad Hip for the young and young at heart
Great location and very hip vibe; not sure I would recommend this hotel for those wanting a more traditional room. For someone who is energetic and fond of a very lively setting, cool interiors that challenge the idea of traditional hotel comfort, this is your destination!
July 20, 2012