Rated 5 out of 5 by Glenn242 A true 5 Star experience
My Wife and I recently stayed at the hotel to celebrate our 20th Wedding Anniversary. From the moment we arrived to when we departed Jess and all the Staff were first class. Always polite and helpful, nothing was too much trouble. The room was surprisingly quiet considering its location with all the amenities you would expect. The night club was very exclusive but we were treated like VIPs by the bar staff. Thank you to all for such a memorable experience. Anyone reading this should think of the W first it you want 5 star luxury in the centre of London.
Rated 5 out of 5 by mskylesm A fabulous hotel in the heart of London's West End
I had the pleasure of staying at this hotel over the weekend & wouldn't hesitate in returning. The staff in the reception & concierge area are really welcoming & friendly; I would add that the security guys downstairs can appear a little rude at times asking if you're a guest etc, but at least we can feel secure whilst staying here!
We stayed in a standard room & considering the location in central London, I was really pleasantly surprised with the excellent use of space, it's a really unique product & has everything you need for a couple of nights stay. We ate in Spice Market & whilst the service wasn't entirely on point that night, I've eaten there previously & I know the service is typically exceptional, so I think this was a small blip the night we were there. In any case, the food was truly fabulous & I love the concept of the open kitchen, getting to see the chefs preparing the food in front of you. Service at breakfast the next morning was excellent & the food was so fresh; you cannot go past the delicious french toast with sauteed apples, a great hangover fix! We had drinks after dinner with friends in Wyld Bar & the service in there was second to none - we were lucky enough to have reserved an area in advance & our waitress / hostess for the night was full of personality, yet professional & genuninely cared about making sure we had a great night. I was even surprised with a delectable piece of red velvet cake with candles for my birthday! It's always the small touches like that which go a long way to holding great memories for years to come. Without a doubt, we'll go back to the W London - it's a true standout & I thank Ian the GM & all his team for having made our stay so special.
Rated 5 out of 5 by vermemic Team Drinks Schroders
We were very professionally received by the hostess and doormen. After a very short wait we were escorted to a few cleared tables and very quickly served. The staff from doorman to the host and waiter in the bar were all extremely friendly, helpful and made sure that our visit truly felt like nice and fun evening out with my team. My compliments to the staff at the W!
Rated 5 out of 5 by Keri This is a fantastic hotel- great energy and top notch staff
This is an amazing property in an vibrant location close to the tube. The staff took fantastic care of me. During my check in, Reception staff went to extremes to get me situated. Place is immaculate. Front doormen - so nice. The bar is very well run. My room was a great space, I am a hotel snob and I am 4 days into my six day stay and this place earned every one of my five stars.
Rated 5 out of 5 by Anonymous Perfect W Hotel
We spent an exellent few days in London last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms very comfortable, Perfect Location, everywhere is in walking distance. One of our favorite hotel and it is highly recommended for those who visit this lovely city.
Rated 5 out of 5 by Natasha This hotel has a very vibrant and young feel to it
The W is in a prime spot in London and the hotel has a lovely atmosphere about it, the staff are very friendly and welcoming, its just great!
The breakfast is amazing and the service is always perfect at the bar too!
There is great music every night by the bar and the hotel has a really fun club inside it which is awesome!
There is one particular waiter called Will by the bar he was so lovely! He spoke to us a lot and was interested in our visit and paid a lot of attention to us which was lovely and he was always smiling which is always great to be around!
I will defiantly recommend this hotel to all my friends and family! you will never be disappointed! have stayed there a couples of time and its just fab!
Rated 5 out of 5 by AJ2310 This hotel has friendly and approachable staff
Having started our Europe tour at the W in London, it was great to get good service from all staff at the W especially the staff as you enter the hotel from downstairs. The hotel was modern with innovative room design and features. The fitness centre was top-notch and They also had a great bar downstairs! Also it was walking distance to everything . We are ending our Europe your here so looking forward to the great service again !
Rated 5 out of 5 by David55 WoW Experience - Raising the bar for hotels in London
I was in Suite 611 . Amazing very spacious 3 roomed suite .
The W Leicester Square has set new standards for the W brand , as I have stayed at a number of W hotels . Great Hotel experience , coupled with excellent service. The location of the hotel in Leicester square is the cherry on the cake .
Rated 5 out of 5 by eduapu Try this experience
W London is a modern and very well designed hotel located downtown London.
We spent an exellent weekend in the city last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms were just the right mix of design with very inteligent and practical solutions. Particular attention is given to the cleaning service (they pass several times during the whole day) and every particular is taken into account to make your stay easy and confortable.
There is also a very nice launge bar on the first floor, with nice people and professional barmen. Cocktails are prepared with the right attention. A great taste of London that made our weekend a special one.
Rated 5 out of 5 by Chikka Hip vibrant hotel
Had a wonderful stay at the w hotel in London. The staff are excellent, rooms very comfortable, dinning at the spice market is a must. the whole atmosphere makes you feel that you are staying at the trendiest hotel and that you are a valued guest. Personal attention at check in makes one feel welcome from the word go. Location is brilliant, everywhere is in walking distance whether it's the shops, the sights or the night life. You must experience London the W way
Rated 5 out of 5 This Hotel has Exceptional Service
Great property, great location. Quick bullets:
- Exceptional service. Everyone is professional. W Outreach was very helpful.
- Great hotel bar + restaurant just add to the convenience.
- Expensive. Just like everything in London.
- Some noise from the street at night can be distracting if you don't get to sleep easily. There are bars outside and people will randomly celebrate very boisterously. The hotel has done a pretty good job with noise reduction as far as double-siding windows, etc, but there's only so much you can do.
- Solid gym for a European hotel.
Rated 5 out of 5 by DimiGau A destination in its own right
I stayed with my girlfriend on the eve of Chinese New Year so the suroundings of the hotel were very vibrant. The hotel was just as lively with a busy lounge bar and lobby. We liked eveything about our stay, from the room which was very comfortable and had a cool design/decor, to the atmosphere in the public areas and the lounge. Service at breakfast in Spice Market was particularly good, all staff in the restaurant very welcoming and helpful. The design, atmosphere and attitude of the staff in the hotel make it a unique experience. I would definitely stay here again.
Rated 5 out of 5 by DASMD Great hotel in a great location
I went in with my guard up having read the online reviews before I booked my stay--but if there were significant problems here previously, they've been ironed out.
Warm welcome, facilities spotless, great (for a hotel) fitness center, staff were courteous and friendly without exception, and the sexiest hotel room I've ever stayed in, from cool lighting to funky decor. What I expect of a W. Free internet for my SPG status--otherwise it is expensive (though free in the lobby).
Hotel location is fantastic.
No question the bar is hopping at night. If you want a quiet escape, this is not the place for you. But the room was absolutely quiet.
Rated 5 out of 5 by Lovesagreathotel The negative reviews are not justified
I arrived only today, but I couldn't resist doing an early review because everything so far has been perfect. Literally the best W hotel welcome ever -- greeter at door, ambassadors, welcome desk agent, etc. were really genuine, friendly and personalized. As a lifetime plat member of SPG, I've had many W experiences, and I can have fairly lofty expectations. It doesn't hurt that I got a great platinum upgrade ro a very nice room, but I am confident from the quality of the fittings and finishes that lesser rooms would be very nice as well. To be candid, from some of the criticisms I had read about the hotel, I was a bit concerned that I might be disappointed. But I find many of the negative comments unjustified or untrue -- for example, that you don't have a view through the double windows, that the windows don't open, that the bathroom experience is too "weird," and so on. Everything seems well-maintained, good quality and very clean. The chain could take some cues from how well this property is managed -- starting with the ideal welcome. Very well done!
Rated 5 out of 5 by AhmadKL Wonderful stay
My partner and I spent 10 nights at W London over the sales and new year period. And it was the most wonderful stay in London we ever had. We arrived at 6am a day after Boxing day and was pleasantly surprised with the effort of the front desk to find an available room to check in at that unearthly hour of the morning. One person that we need to mention is Frederico... he absolutely made our stay with his cheerful greetings every time we crossed path, the information on what we should do, where we should go for the sales, what we should buy and all the way to the end of stay, he thoughtfully arranged a car to send us to the airport. There are many other staff that were helpful and friendly but Frederico stood out. A week after returning to Malaysia, I am missing W London. One thing that made W London stand out from other hotels - wonderful staff - which really made our stay there an exceptional experience.
Rated 5 out of 5 by BrianSD Wonderful stay at the W!
We just arrived home from an absolutely incredible stay at the W Hotel in Leicester Square. While the location was fantastic for enjoying the hustle and bustle of London and easy access to all sites via 2 tube stations located steps from the hotel, the real difference that made our stay so phenomenal was directly related to 2 factors - 1) the hotel staff and 2) the facilities (which were made even better by the staff).
The staff was amazing at this hotel from the moment we walked in the door. It began with Adam the doorman, who was extremely helpful and very friendly in welcoming us to the hotel. Then we were introduced to the staff member that made our stay truly memorable - Dominic at the Welcome Desk. He saw within our reservation notes that we were there to celebrate our 15th wedding anniversary, and he made it his mission to try to secure the best room possible for our stay. Since we were checking in on New Year's Eve, we knew that a suite upgrade may be tough on that day. He was able to upgrade us from a Wonderful room to a very nice Spectacular room for the 1st night, but told us that he was going to monitor the reservations to see what he could do for our 2nd - 5th nights. True to his word, Dominic called us the following morning and had us upgraded to an absolutely brilliant suite by that afternoon. The spacious suite with the large tub in the middle of the separate bathroom, all with views looking down Wardour Street and over Leicester Square, had us feeling like royalty over the course of our stay! This truly was an amazing experience that was all made possible by Dominic's focus on providing superior customer service (he even sent up a bottle of champagne + a piece of red velvet cake with "Happy 15th anniversary" written on the plate#. The great staff experiences continued with phenomenal customer service from Frederico #sp?# the doorman, who made it a point to remember my wife's and my name and greeted us by such each and every AM, helping us with a lot of questions we had each day.
At the risk of being too lengthy in this review - too late -, I also had to highlight that the gym at this facility was state of the art. I travel a lot on business and always find it difficult in the major European cities to find a hotel with a really good gym. The W at Leicester Square definitely met this expectation. We thoroughly enjoyed all other aspects of the facilities as well - the Spice Market for breakfast, the bar/lounge area, etc.
All in all, a fantastic stay at a wonderful hotel.
Rated 5 out of 5 West End Theatre Trip
My wife and I used the hotel as a great base for shopping and taking a show. It was my wife's birthday and we received a fabulous suite upgrade for the night that made it even more special.
Rated 5 out of 5 by awesome Lovely hotel with excellent service
I stayed in this hotel twice this year and the second time was with my family.
The service at this hotel was top notch and impeccable.
The location is so centrally located that we could find anything we want to do or to eat in close proximity.
W London is now our favorite hotel and it is highly recommended for those who visit this lovely city.
Rated 5 out of 5 by MissJones Amazing stay at the W London!!
I had an amazing stay at the W London! I will definitely return... The staff were great, would like to mention Derek from Welcome Desk and Will (waiter from the "Library") they were friendly, professional and very helpful and gave an efficient and quick service, which is just what I was looking for. Will went above and beyond and made us feel right at home!
Also the location, you just cant get any better! Right in the centre, where everything is happening...
Can´t wait to return!! Thank you.
Rated 5 out of 5 by berny Excellent service, excellent people, excellent hotel!
I chose to stay at W London for a very special birthday for my partner, and I got more than I expected: they were very helpful and they catered to my needs. They even upgraded me as a surprise and they made the event perfect.
The staff were very cordial, polite and always with a genuine smile on their faces, and I particularly loved the smallest details: from changing the mat in the lift depending on the time of the day (check in the morning, afternoon and evening and you'll see what I mean!) to the matching gadgets and fine details in the room. It was an amazing experience, one I will never forget and one I will always cherish.
I definitely give W London a 10+ vote and I'm definitely coming back!
Rated 5 out of 5 by Poulette Nice upgrade
Loved my corner room and the welcome sweetie
Rated 5 out of 5 by Chazz3712 Simply the Best!
Had another perfect stay at a W Hotel. This was my first stay at the W Leicester Square, but it definitely will not be my last one.
The location is right in the heart of London and couldn't be in a better location. Easy access to shopping, food, sights etc is first rate.
The hotel itself is typical W style. Always trendy and hip, yet comfortable and luxurious.
The staff there is second to none. I had arranged for a package to be delivered ahead of my arrival and the Concierge held the package for me and immediately I had it upon arrival. Check in staff was very helpful.
When it came time to getting assistance on a car or things of that nature, the staff went WAY above my expectations. Sergio helped make arrangements for a car for the event I was attending and set up a driver to pick me up 6 hours later. Again, first class all the way.
I've been staying in London for over 15 years now and this was by far the best hotel experience I've ever had.
Rated 5 out of 5 by AF71 wow hotel
Great Hotel to have a cool wekend in London. Stylish Location, firendly stuff. Extreme WOW Suite... just fabulous !!!
Rated 5 out of 5 by RUNEM Fantastic location...
Over all a great experience
Rated 5 out of 5 by KevRaf W = Wonderful
Once again a fantastic stay at The W Leicester Square. Having stayed at many London Hotels over the years The W Leicester Square is now almost like our home from home in London. There is always a ward welcome from staff who welcome you as if they remember you from last time, the rooms are fabulously chic and the bar area goes from chilled out for a morning coffee to a buzz of activity in tehevenings. We have stopped shopping around for stays in London and The W is now firmly on our favourites toolbar
Rated 5 out of 5 by snadur Fun, frivolous and friendly hotel
We booked 3 rooms at W as part of the celebration for a significant birthday of my partner. They joined in the fun by decorating our room before we arrived and ensured the check in process was smooth and relaxed. The rooms are up to the frivolous and comfortable standard W is known for around the world. The staff, in particular Roberto and the door men, were very friendly and ensured, among other things, that our bags were deposited in our rooms after a taxi they arranged collected us at home took us to dinner elsewhere. All in all a fabolous night!
Rated 5 out of 5 by Mark66 Pure London Show Stay
I stay here quite often, the hotel is in a great location near China Town and Soho, the staff here are really cool and The Spice Market within the hotel is a great place to eat... I stayed here 6 days and ate there twice.
Rated 5 out of 5 by Bingodog Perfect in (almost) any detail
The W London is a wonderful hotel, in a perfect location (it couldn't be more central!). The standard rooms are smartly designed, with lots of mirrors and curtains that make them seem larger than they actually are. In any case, for London they are actually large! And the design is just fantastic, ultra chic.
As with any W, the bar and lounge are very relaxing during the day, and become very lively at night. It's great to be in a trendy and very cool bar and then being able to just take the lift to go back to your room, which is also perfectly sound proof (I was on the third floor and didn't hear anything). The fitness room is very well equipped and there are also a sauna, steam room and showers available. Too bad there isn't a swimming pool!
Service is of high standards, although during my stay two little things made it less than perfect: I asked for a coffee maker in my room, and they delivered two kettles with tea, and no coffee; and on the last day of my stay the Internet in the lounge wasn't working, and the staff was helpless (and actually unapologetic) at finding out what the issue was. But this are small glitches that can happen anywhere - although I was a bit surprised to find them at a W.
The Spice Market restaurant is very very nice and they have also a pre-theatre dinner menu which is good value for money.
All in all a great hotel perfectly in line with the W brand, which means wonderful design, very comfortable room and bed, great facilities, and lively action at night. I can't wait to be back!
Rated 5 out of 5 by ChiRoadWarrior AMAZING Stay!
This hotel is absolutely amazing! I was blown-away from the minute I walked in the door. The room (although I didn't get upgraded, they were sold out of the Cool Corner) - was really cool. the layout and design are amazing. I was really impressed wit hthe fact that it felt like someone really thought about the functionality in implemented a well planned room! The gentlemen at the door REALLY made my stay memorable. (Chris and...)The remembered me by name every time I came through (ok, so I gave them a reason to remember me!). I will be back in November for 8 more days - and this time, I paid a little extra for the Cool Corner - I can't wait to enjoy it! YEAH!
Rated 5 out of 5 by sazzysan2 Concierge / Rooms
This comment is on behalf of all my friends regarding our stay 8th September.
The hotel is beautiful, we booked 5 rooms, one of the rooms was not available until 3pm: which is very frustratrating, as we needed to be ready to leave quite early for the Lady Ga Ga Concert. Adam he looked after us, he was brilliant, he couldn't do enough for us, very charming and polite, we wanted to take him home, please send on our thanks to him, we didn't get chance to say thanks, we were the ladies from the Midlands.