Rated 5 out of 5 by Rouge1 Divine in every way!
My stay at the W Taipei was absolute perfection!
From the moment I walked through the entrance, every staff member greeted me and was wonderfully attentive. My room was truly 'Fabulous'! Modern and relaxing, and with the most restful sleep I've had in ages in the luxurious W Bed, the W was the perfect place to recharge after intense business travel.
I loved the staff! Everyone was so friendly, warm and inviting, including Jackie, Jack, Shirley, Grace, Matthew and others all took great care of me which I appreciated. Lunch buffet was superb!
An extremely well-run and top-notch W! I loved my stay and I can't wait to return! Thank you!
December 22, 2013
Rated 3 out of 5 by Ben2012 Trendy hotel
Still probably the trendiest hotel in Taipei, if that is what you are looking for. The service is cordial, and they were nice to grant my late check-out request.
I was a little unhappy about the mixup upon check in (extra bed was supposed to be arranged ahead of time). I was also upset about the fact that I called ahead to arrange a dinner reservation at the YEN restaurant, but was told that it was not possible, even as a hotel guest that night.
Also one of the few W hotels I have been to worldwide that does not offer complimentary breakfast to platinum members.
December 28, 2013
Rated 5 out of 5 by AW46 Fantastic Hotel
all amazing. great hotel, well decorated, friendly, my home away from hotel in Taipei.
November 19, 2014
Rated 5 out of 5 by Lesl Good experience in Taipei W
Friendly staff; nice room with the cute sculptures
November 20, 2014
Rated 5 out of 5 by SimonKaka Fantastic First Time!
My first time at W Taipei and was definitely not disappointed! The Hotel is extremely young, energetic but at the same time warm and inviting. I stayed in the Fabulous King room and the size was perfect for our short stay. We had breakfast at the Kitchen that was most enjoyable. Overall ambience of the Hotel was great. The only negative(s) - there was a strange smell coming from the toliet which we highlighted to Housekeeping. We received a letter acknowledging the problem and claiming it had been fixed but unfortunately the smell did not disappear throughout our stay. Secondly, I called "Whatever" to apply for the SPG membership they mentioned having to reconnect me etc which did not encourage me to go forward with my request.
October 20, 2014
Rated 4 out of 5 by Jetlaggard great place but...the food needs some attention
we love W hotels and Taipei is no exception ...the venue, the staff, and the service are all in the 4- 5 star range but in the past three times we have stayed there the food never quite lives up to the rest of the package....pancakes that came out like floormats, brkfast potatoes cold and wrinkled, thai salad a pile of cold rice noodles with some seafood tossed on top...I know W can do much better and we keep hoping they will...and please ...on Sunday ...run the breakfast to 11:30 and then just move into brunch...don't close the room and reset...it makes no sense and for everyone that parties on Sat night we cannot just seem to get to the 10:30 cutooff
August 5, 2013
Rated 5 out of 5 by 2ne1 Happy to be back
It's my 3rd time back and W Taipei is still the nicest place to come back to. The staff welcome you back like an old friend and had everything arranged nicely, Thanks to Tony and Janet for such a nice welcome! The drink up session is such a delightful treat and Jack is a wonderful host at level 31.
One note for housekeeping though, we appreciate that they are so clean but they threw away our personal toothbrushes and kept throwing away W toothbrushes everyday. Kinda contradict with your eco policy since we are there for 6 nights.
Highly recommend a stay here. It's minutes away from the Subway that will get you all over the city.
January 6, 2014
Rated 5 out of 5 by Mark9182 Like It
Service at this hotel is top-notch. The staff went out of their way to make my visit a smooth one. I wanted to use Taipei's local bike sharing network, YouBike, but they required an EasyCard linked to a local Taiwan cell phone number. The concierge linked my EasyCard to a hotel cell phone. Other hotels talk about breaking the rules to make customers happy but here they actually do it. When you are far from home, it's nice to feel like someone is taking care of you. Also, the food at Zen and the Kitchen Table were fantastic. I got a nasty pinch injury using the heavy sliding doors in the room. These could have been designed better.
April 23, 2013
Rated 5 out of 5 by SINK Favorite W, and favorite hotel in Taipei
We have spent 30 nights since the hotel's opening. We absolute love this hotel. We do have issues from time to time, but have been able to resolve all of it. We do feel like "home" the moment our vehicle pulls up to the entrance. We know most Wheels, Whatever Whenever, front desk talents (staff), and even security, Most talents we’ve met have been very pleasant and friendly.
We have spent 27 of our 30 nights in marvelous suites; it is very comfortable, spacious and the view is quite “marvelous” as well (from the north facing suites). However, I do wish the designer would incorporate practicality (such as sink, storage, closet drawers and shelf space) and not just being hip or visually stunning. Please note that only the smaller Fantastic suite faces south with 101 view. We love the location of the hotel (being on top of the Hankyu Department store and the City Mall MRT station. If it is pouring rain outside, we can simply use the department store entrance and dine in the numerous basement eateries or at the 7th floor restaurants.
The major drawback with us about the W Taipei is the quality of food and the young servers/cooks at both Kitchen Table and Yen. We simply wish they would have better dining options like other major hotels in Taipei. I understand the concept of W not having decent places to eat, but this is Taipei after all (eating is very important and all great hotels have great eateries in Taipei). Another draw back is the need to take another elevator to the 10th floor “lobby”. I guess the bar and pool is an important draw, but that can be done without the lobby being on the same floor.
I do appreciate the hotel noting our preferences. On our last check in, the front desk talent ask me whether I still prefer to have my room serviced between 12PM and 2PM, my newspaper preference and such. It is wonderful have the hotel “know” me.
We absolutely love the people at W Taipei. I know that some have issues with them, but we have been very lucky. Looking forward to our upcoming trip in five months when we come back “home” for the holidays.
July 16, 2012
Rated 5 out of 5 by STPW Great service
- Trendy, cool atmosphere with quality facilities
- Great Gym
- Pool is fantastic
-Proximity to local clubs very good
November 17, 2014
Rated 5 out of 5 by BlueSamurai2014 Great Hotel!
Friendly check-in and high English standard of the staff.
November 16, 2014
Rated 4 out of 5 by One123 Good environment, staff services can be improved
We went out at 9am in the morning and came back to the hotel room at 3pm. The room was not yet cleaned up. It was the first time i had this experience. I called the services for the arrangement of the room immediately and then we went to the pool for the pool party. Soon after about 1.5 hours we went back to our room. the room already tidied up, however, the coffee i drunk during the morning was still there and the mug was not cleaned. what a surprise to me that i need to clean the mug myself in order to have a drink again.
Generally speaking the hardware is fine. Just some minor comments on the household services.
July 18, 2014
Rated 4 out of 5 by Jane The warmness received from staff
When we approved the hotel main entrance, we were greeted by friendly staff who offering help for carrying our luggage and led us to the 10/F check in counter. This part made us quite impressively, like a big welcome! Check in/out process efficient and smoothly. The room is very nicely modern style, amazing city view ( request facing Taipei 101 but didn't free upgrade) Comfy bed, pillows and duvets, floor corridor with a music, perfect location.... Thoroughly enjoyed our stay at W Taipei, primarily due to the staff was extremely friendly, they were well-trained and welcoming. We were greatly impressed by Eric (Bell) and Dora (FO), both of them so nice and helpfu.
April 11, 2013
Rated 5 out of 5 by Steven522 great hotel with oustanding services
W Taipei is an excellent hotel in a great location. The hotel staffs are super responsive and accommodating during my 20+ stays over the past couple of years. As a Starwood platinum member, W Taipei is definitely one of the hotels on the top of my favorite list.
November 10, 2014
Rated 3 out of 5 by rockstar W experience
hotel is very very nice as always. am a bit disappointed that the hotel did not completely overwhelm me with satisfaction (I certainly paid for it with the highest room rate in Taipei). Lots of fancy AV equipment in the room but they did not work. Technician spent over an hour to get them to work. Very nice technician who genuinely wanted to help and make things work so compliments to the staff. Housekeeping forgot to dump out the trash (food items), failed to refill those nice cushy slippers and plastic laundry bag (where to toss dirty clothes without them). Clearly her mind was on something else. The staff are great but I think the inconsistencies are bothersome.
February 12, 2013
Rated 5 out of 5 by DutchieLa (A)Wesome Stay!
We stayed 4 nights at the W Taipei and the stay overall was really amazing. From the moment we left the departure gate to the moment we got back at the airport 4 days later. The staff was friendly, fun, professional and anticipated on the complexity of requests with 3 rooms, 5 adults and 4 young children. The pricing is definitely not the most economical in a destination like Taipei (a la carte coffee at almost HKD70), but the facilities and employees make it a fun, luxury and therefore good value for money place to be. Our kids absolutely loved the hotel and we unanimously agreed that the W Taipei is a must stay hotel when you go to the city. We would love to return.
May 5, 2014
Rated 5 out of 5 by DontStayInSheratonMiyako Responsible staff
Someone checked in at my next door and uses the room for some kind of party. Music was as loud as you can only experience when you go clubbing.
I called front desk and hotel staff came and advise them to lower their music, but it was only turned down for 10 min.
I called again, and the staff came but again only for 10 min. I felt that the staff did all they can so I decide to change hotel so I called and ask the possibility of early check out (this was only my 3rd night in a 10 day staying). The staff apologizes and told me no penalty will be charge because they are truly sorry for the situation.
But 30 minutes later, I heard people arguing loudly outside of my room, so I peek from the cat eye, and heard my next door "complaining and objecting" to the hotel security that "last time he rent the room for party and no one cared and complained". Then another 30 minutes passed by everything is quiet. When I called again and only found out that my next door guest was banished by the hotel security.
I cancelled my early check out request right away.
November 7, 2014
Rated 5 out of 5 by AC1225 W Hotel Taipei Review
Staff very helpful and full of energy. Can feel their anxiousness to serve and exceed my expectations
November 10, 2014
Rated 5 out of 5 by alchi Great services
Services was provided on time and staff were very helpful
November 10, 2014
Rated 4 out of 5 by wcmkevin Nice & Model Hotel
The location is good nearby the shopping mall. Style is modern. The bed is very comfortable and room is clean.
November 7, 2014
Rated 5 out of 5 by Beatty Excellent location, great rooms and service
Ideal hotel for business and leisure. Splendid rooms and service. Staff are courteous and helphful. Yen, the Chinese restaurant on 31st floor, has excellent view of the city. Al carte dishes were superb but dim sum was a let down.
In-room TV has many channels but sadly, Channel News Asia is conspiciously absent.
The 10th floor where guest check in can be noisy and chaotic because of The Kitchen (coffee house) and the Woobar share the same level. When patrons converge during lunch or dinner in droves and when the bar is in full swing with high decibel music, guests checking in can find their first reception with the hotel disconcerting; and stressful if they are in a long queue..
August 12, 2013
Rated 5 out of 5 by uffi54 Excelent Service and Design
A wunderful Hotel, close to the Airport and the 101.
Excellent service at all levels in all functions.
Stylisch Ambiente and typical W-style design
November 5, 2014
Rated 4 out of 5 by Supermonkey Treat customers not equally
The stuffs are very hospitalist but only to the forein people not Taiwanese. They need further training. My room is very noise. The food is pretty good.
November 4, 2014
Rated 5 out of 5 by SimpsonS Wow W
Never reviewed any hotel before but this hotel is something to write home about. Nothing better than this hotel for location for any transport, shopping and food. The train station is next door with the famous 101 building walking distance. The best way is to walk on the second level walkway that has shade and cuts through long traffic lights. I took pictures but I believe that it would not do the hotel right. Loved the room, pool, spa, and gym. The best part for me was the service. Best trained of any starwood properties I have been to that I have to write about. Don't know how to better it but hope it stays the same my next trip to Taipei. A must stay hotel any where. A wowed W fan.
July 4, 2012
Rated 4 out of 5 by Elvisthong69 Truly top hospitality services
This is my sixth time stay in W Taipei and the feeling towards this unique hotel are getting amazing especially the hotel staff top hospitality services which is one of the best in Asia SPG.
They can still remember me and with the warm welcome from them has make my stay pleasant and comfortable.
All my needs was perfectly deliver except my request on platinum upgrade of the room,
I would like to compliment Mr Charles at the receptionist and Mr Hank from conceirge who has demonstrate professional service on their area expertise.
Once again I will definitely back to this happening and amazing hotel.
April 23, 2013
Rated 5 out of 5 by Asiancabincrew The staff at W Taipei are genuinely pleasant and very professional.
The purpose of this this stay was to celebrate my mom's 70th birthday and her first time in Taipei. The hotel has met her expectations, and she enjoyed her stay immensely. Although my family tried three times to reach our room with no avail, the hotel switch board was so busy that they got a continuous busy tone. But the staff offered to correct the problem, and Sacchi was very genuine and sincere to address this issue.
December 3, 2012
Rated 2 out of 5 by disappointed333 will not recommend to SPG member
W Taipei is the worst hotel member with SPG - there is no lounge, no breakfast for platinum members no welcome amenities. Staff made no apology for not accord the SPG loyalty.
October 31, 2014
Rated 5 out of 5 by smackjo Awesome !!!!
The Check-in was fast.. and you find more staff in reception. so no problem for anything. i like the WHATEVER /WHENEVER. counter and from your room telephone as well. English speaking staff so no problem. and its close to so many Malls ,Its a New hotel with lovely pool and coffee shop in lobby. The Bed and pillows were super. and off course the amenities in room lovely. now i wont stay any other place.. W is the best
October 18, 2014
Rated 5 out of 5 by Comer Great hotel in center location of taipei
I have stayed many times and days in W hotel for the past 2 years. They never fail my expectation for the service i would like to see.I believe during my recent past stays , the reception at 10th floor sound more friendly than last year's. The best service team that i think they deserved an excellent compliments is from ground floor concierge who give a great help on luggage and getting a cab and help for whereabout. I do not see any unwilling facial expression to explain more to me. Beside that, is the restaurant staffs at 10 floor who is very friendly and attentive to the request. Overall, the service from the hotel is great, friendly and sincerely to do the best. Good luck and keep it up!
May 5, 2013
Rated 4 out of 5 by SYChan One of the landmark for Taiwanese elites
Great location, staff attitude was excellent, very good view of 101 from my room.
But compare to other w hotels, Taipei W was rather 'crowded'. A lot of people just to come up and walk around.
Breakfast quality was good but too many non-staying guests came and always make the restaurant so full and crowded. I had been allocated in the bar area which was so far away and not comfortable for having meal. Then I chose to sit outdoor when I was a little bit of rain. I saw many hotel guest unwilling to sit outdoor because of the weather. And they never got a seat until 11am the breakfast closed.
February 2, 2014