Rated 5 out of 5 by Mel03 Comfortable, Stylish, Friendly
I just came back from a stay at the W at 541 Lexington Ave NYC. The hotel is gorgeous, the staff is very professional and friendly, and the room was very comfortable. I stayed there 3 years ago, and have returned to NYC twice since then, and stayed at other hotels, but had to come back to this one. It's a treat.
Rated 5 out of 5 by Xander432 Fixed Our Problem...
The staff here is amazing. We had a little issue on our first night, the fire alarm went off. After sending up an engineer to fix the issue two times, we gave ended up unplugging it and going back to sleep. The following day, I let the front staff know about our problem, and after apologies, they sent up an engineer again to fix the problem, this time it worked. The were very sorry about the problem and gave us tickets for drinks at the bar and they also gave us some points for our SPG membership.This staff is excellent and we will be staying here in our future travels to NYC and elsewhere.
Rated 5 out of 5 by SMW1 Facilities as expected, Staff was great
I travel on business quite a bit -- and for those who are familiar with NYC or European hotels, the rooms will not be a surprise-- they're snug, comfy, or small -- depending on your disposition. That said, for the location, the rooms are great, bed was very comfy, and the staff was fantastic. Very friendly, very helpful and they were quick to upgrade me based on SPG status.
Would definitely stay here again if it were convenient to my business.
Rated 5 out of 5 by JBC2012 1st Wedding Anniversary Weekend
We enjoyed our stay at the W. We were a little disappointed in the room though. It was very very small. Other than that, it was a fabulous stay. The staff is exceptional and the amenities were above and beyond. I would absolutely stay at the hotel again. Thank you for such a pleasurable stay! See you soon!
Rated 5 out of 5 by CarlD Nice hotel but noisy mechanical system
The Air handler was the noisiest I've ever experienced in a hotel. It was difficult. The hotel and staff were great
Rated 5 out of 5 by Travelgirl Amazing Customer Service
I was at the "W" on Lexington and 50th when the snow storm of Feb. 2013 hit. They were so accomodating and reasuring that measures had been met to assure a comfortable stay and would have anything we needed. The customer service at this hotel truley backs the Starwood and W quality.
Rated 5 out of 5 by Relaxed Great Associates
The W New York makes you feel welcomed and appreicated for staying there. Each time you walk by an associate you feel like you belong. They go out of their way to assist you. Freddy, the bellman, was exceptional. He is very genuine. The location is great too, just minutes from everywhere but not in the hustle of things if you are looking for something a little more low key. Cabs are whistled down for you to alleviate your stress. The Acura program is so easy and convenient. Our driver, Ethan, was welcoming and engaged in conversation. We would stay there again and recommend to others.
Rated 5 out of 5 by Catherine26 Great NYC hotel!
It was my second time staying at this hotel and my stay exceeded my expectations again! Great location, great service, great rooms and a great vibe in the hotel!
Rated 5 out of 5 by Mwarnerllc The housekeeper
The housekeeper was so polite and professional. He was the best.
Rated 5 out of 5 by Brian32 Top Notch Service
I travel for work, and as any of you “road warriors” know service at hotels can vary day to day, but not here, the team at the W is exceptional! Whether Morning or night I am always greeted with a smile and a hello this may be a small gesture to some but a warm welcome goes a long way after a long day of travel or work. One person in particular has stood out among the rest when it comes to exceptional service, Carmen who works at the front desk, has gone above and beyond in making the W New York feel like a home to me, and it practically is because I sleep there more than my actual apartment. From the first time I checked in she remembered my name, my room preferences, and has assisted me in various ways to make every stay a great one. In the competitive world or lodging, it is employees like this that keep loyal customers coming back again and again.
Rated 5 out of 5 by DanaM56 Cozy Room
Best service, clean and comfortable room, secure, quiet, and within walking distance from Times Square, Rockefeller Center, and 5th Avenue. Very relaxing for a business trip.
Rated 5 out of 5 by Davtre68 Great hotel
It was my first time staying with this hotel and I loved it. Friendly staff. Great Service.
Rated 5 out of 5 by thecherub88 gold star!
love everything about this place: location, the people (including staff), the rooms and much much more! my favorite w, without peers!
Rated 5 out of 5 by maisie Great place to stay
Other than a leak that occured, we were promptly attended to another room.
We will be back we love the W!!!
Rated 5 out of 5 by esos4113 Wonderful Experience
Great Night at the W! Thank you for an amazing time!
Rated 5 out of 5 by VT27 Treated like family
I loved this hotel from day one... I was treated exceptionally and have even become friendly with many of the staff. They are always wanting to accommodate !! A home away from home :)
Rated 5 out of 5 by Ken3143 Weekend Getaway
This past weekend my wife and I came into the city for dinner and a play. Lucky for us we were able to get a sitter so we had the night solo. Our stay at the WNYwas wonderful. Everyone was so friendly, the room was spectacular, the spa facilites fantastic. After the play we sat in the lobby and had a night cap. The energy in there was great.
We would defintely stay at the WNY again without hesitation
Rated 5 out of 5 by PRExpert Great stay in the Big Apple
Great location, friendly and efficient staff. Excellent breakfast. Staff was very helpful arranging transportation and a large suite for guests. Never a line at check out or when we needed assistance.
Rated 5 out of 5 by johnny37 Service
Great staff, great service from curb side to bed side, one of the best hotel in NYC..
Rated 5 out of 5 by Roger75 We loved the hotel
The location was fantastic,the hotel staff was excellant,the room was comfortable and clean.
Rated 5 out of 5 by Sjef Outstanding service
This hotel has an outstanding staff. It is not every day that you are welcomed at check in with a complimentary glass of champagne and a W teddy bear for your 5 year old son.
All the staff, from the doormen to the check in are super friendly and professional. The lady at check in really went out of her way to put us in a nice room.
I really believe this hotel deserves higher and better reviews!
Rated 5 out of 5 by Joey5 Great Location
This hotel is in a great location. Walking distance to Time Square and Rockefeller Center. Nice and friendly staff! Will definetly stay here again.
Rated 5 out of 5 by Mac24 Great location.
This hotel is centrally located to all of the fine stores in the east side area of mid town. It is within walking distance to the subway and not too far from the chaos of Times Square.
Rated 5 out of 5 by beverlyh2 This Hotel has exceptional service
As always, Mario at the front desk is such a welcome sight- he consistently goes above and beyond and thinks of extras that I may (and did!) enjoy. The staff was very responsive to my various request (more lotion ,fix phone, etc)
Rated 5 out of 5 by Ron59 Welcoming staff
Booked hotel stay for Business and Pleasure. Every staff member we met was very friendy and always asked if we were enjoying our stay and could they offer any assistance. This was our first stay with the W Hotel and would not hesitate to stay again on our next trip to New York
Rated 5 out of 5 by GS90802 Great stay
Stayed several times with good results, but this was the best of my stays here!
Rated 5 out of 5 by marquis930 Fantastic experience!
I've stayed in other W hotels in NYC and my stay in the W New York continued the great service that I've received. This was my first time at the hotel, but, from the moment I walked in, I was treated like a longtime customer. I'll definitely be staying at this hotel again.
Rated 5 out of 5 by anonymous5678 Great Hotel
Great location. The staff is friendly and accommodating. I will definitely return to this property in the future.
Rated 5 out of 5 by Mich45 Great Place to Stay
I brought a friend and her daughter to New York for their first visit. They loved the hotel. Even though our check in time was at 3PM, we were allowed to go to our rooms at 11AM. On top of that , we both got upgrades, which was fantastic.
The staff is very professional and friendly. Derrick at the Acura desk was very accomodating and friendly. Our rooms were great and we had a great view. I've already recommended the hotel to several of my travelling buddies. I would absolutely stay there again, and plan on doing so in March of next year for my birthday.
Thank you for an enjoybale stay.
Rated 5 out of 5 Great Location
Perfect location for our stay. The hotel is beautiful and the staff attentive. I would recommend this hotel for both leisure and business visits. The gym was excellent and the lobby welcoming.