Rated 5 out of 5 by CMarie7 Loved my stay at the W!!
I had a lovely time staying at the W. As a woman travelling alone, I loved the security of requiring a room key to access the upper hotel room floors. The staff was excellent -- very friendly and helpful with restaurant recommendations. I didn't get a chance to enjoy the spa -- maybe next time. The pool area was gorgeous, but alas it wasn't warm enough to swim when I was there. The room itself was beautifully decorated and the bed was oh so comfortable! Can't wait to visit the W again.
February 23, 2014
Rated 5 out of 5 by hwstropp The perfect night away!
I love this W hotel. So many restaurants and fun things to do within walking distance! The staff was extremely helpful and made me feel like a VIP from the moment I walked in.
My friends and I checked in late and they had overbooked the particular room we had requested. The manager came over and explained that they had no more rooms with 2 Queen beds. There were 3 of us so this was not good news. I fully expected to hear that we would be put in a smaller rom and have to make due, but instead they upgraded us to a 2 bedroom suite! SCORE! It was awesome!
We ordered room service snacks which were very reasonably priced and hung out in our awesome suite. The nightlife at the hotel is always rocking. A DJ and great people watching. My friends and I had such a fun night! Thanks to the W and all it's staff!
July 15, 2013
Rated 5 out of 5 by Trixie1444 Perfect getaway!
This hotel is hip and beautiful! The Living Room Bar is the place to be. I didn't find it at all too hip or young and I'm over 40 so I'm not sure what other reviewers are talking about. There are people of all ages here. It is not where you would want to go for peaceful relaxation--but it is if you want to have fun in a nice setting. The location is unbeatable and the food is wonderful. We had a King corner room which is an odd layout but perfect for a couple. The view is spectacular.
January 30, 2012
Rated 4 out of 5 by Guardius A good stay, though not what I expected
Was in town on business so stayed at the hotel. Its a nice location downtown in easy walking distance to most places you'd want to go. I can't really comment on the pool because the two times I went there it was a ghost town even though it a beautiful pool area. The fitness center was well equipped and very active however.
Room service prices seem to be higher than the standard Austin fare, but there are a LOT of places within a 5 minute walk so you don't really need to be compelled to eat there. In addition there are a number of nice music spots and clubs a block away.
The room I stayed in was on the small side and they didn't have the room that I booked available. They dropped the rate and that was cool, but still I really wanted the space.. and a tub. Everything appears to be a shower in the hotel.
August 26, 2012
Rated 1 out of 5 by Johny2012 Nice building, nice staff but absolutely terrible service
Room service order wrong on both days i was there. Could not even get a basic coffee order right. Feels like the hotel is run by a bunch of very nice "surfer dudes" with no previous hotel experience or understanding that most of their guests are business people. Water-pressure in rooms is absolutely terrible. Literally feels like you're getting sprayed. Bathroom often dirty (hair in sink and on floors). room decoration is nice looking but cheap and already falling apart
June 21, 2012
Rated 5 out of 5 by susan92 Made our 1st anniversary extra special
I can't even say enough great things about this hotel, the amenities and the staff. FABULOUS! They went over the top to make our 1 yr anniversary extra special with a "surprise" suite upgrade which was AMAZING! The staff was so attentive and added all the right special touches, including chilled champagne that we had brought (although they were going to give us some too!) chocolate strawberries and a really sweet, personalized card. They had this all set up when we returned from the Moody Theatre along with the gift from my husband. It was such a nice touch. We also had dinner at Trace in the hotel which was delish and the service here was also great. We will DEFINITELY be back every year but, I may not be able to wait until Sept! Thank you W Hotel Austin. You made us never want to leave and we live in Austin! :)
September 5, 2012
Rated 5 out of 5 by RandallB54 Awesome hotel; awesome location; awesome food; awesome people
I stay at the W Austin every chance I can get when I come to Austin. Simply stated, it does everything right. As the title says, "Awesome hotel; awesome location; awesome food; awesome people." There's no better to stay in Austin, and that definitely includes the Four Seasons.
July 10, 2014
Rated 4 out of 5 by alysonbumartin Wowed my expectations!
SUch a great experience for my boyfriends birthday! i cannot wait to go back! We are looking at staying at the W now for sure for a trip in NYC!
July 21, 2014
Rated 3 out of 5 by SarahS Mixed
The pool was so crowded, it grossed me out. That was a big disappointment. I had only seen the pool on a week day & my vision of lounging poolside with my husband with no kids for our 15th wedding anniversary was way off. We couldn't get near the pool to lounge, so we sat on couches near the bar. It was really hot, no circulation. We would make a point to book any night other than Saturday in the future, because of the scene at the pool.
The room was lovely, but the air vent blew on my face ALL NIGHT while I tried to sleep. I woke up with a sore throat & finally got some sleep when I put my head at the foot of the bed.
I love the bathroom products, especially the Bliss face wash. The staff was excellent and very attentive. The changing room in the spa was immaculate and very welcoming/ relaxing.
Hope this helps.
August 26, 2013
Rated 4 out of 5 by Str88 Excellent
I am writing to compliment Katie, and Tim. I have stayed in the W LA, SF and often at the Saint Regis.
And until now I thought the W was second to the Regis. Katie and Tim changed that. I felt comfortable, taken care of and just over all happy while in the presence of these two employees. Their service made my stay at the W so nice I will definitely be staying with you every time I visit Austin.
Please send them a warm regard and compliments from the Stross Party!
February 17, 2014
Rated 4 out of 5 by abcdefg12345 june 2014
The hotel was very nice; however, we booked four rooms in january, asked for connecting rooms on the same floor, and when we arrived we were told that none of our rooms could be connecting, and only 2 rooms were on the same floor, the day after we arrived. As a group connecting rooms were important to our trip and this was a detractor from the overall value.
June 23, 2014
Rated 4 out of 5 by Allday003 Housekeeping - Optional
I was a little confused during check-in on what I must have agreed upon regarding housekeeping. The front desk clerk explained something about 500 points extra per stay. I apparently agreed to no housekeeping during my 3 day stay. In the end it wasn't a huge hassle but it was alarming to return after day of meetings to see bed and bath untouched.
June 26, 2014
Rated 5 out of 5 by PSTKA Redeemed yourself W Austin
My first stay was not acceptable and had planned to leave a terrible review.
I decided to give it another shot and was very happy I did. From check-in to check-out I was so happy with the level of service and the "whatever, whenever" attitude. Secret Bar - Bartender monday night was not the friendliest but everyone else made up for him.
Welcome Ambassadors Teddy & Drue, Thank you! I wish I could have taken more names.
Thank you for a great experience W Austin.
February 27, 2013
Rated 4 out of 5 by kmfoley W Austin - Hmmm
I thought this was going to be a plush luxury hotel. It is luxury, just not so plush. Maybe the design of it? Too artsy. The room was awesome, the bed was awesome, the shower pressure was like a hurricane! The staff very responsive, always greeted, and remembered too!
July 7, 2014
Rated 5 out of 5 by Rosiedavis What a great location
My daughter and I stayed at this property in May.
The hotel was one of my favorites ever.
I travel a lot and can't say enough!!
Comfort and exceeded my expectations.
July 17, 2014
Rated 5 out of 5 by JULIET713 Love the customer service
I got into the W Austin late at night and they were so great! Josh at the front desk was so helpful and answered my laundry list of questions with a smile... just what I needed after traveling all day long. Then, in the morning when I couldn't zip my dress the person at the front desk offered to help me. I just love the staff at this hotel. Also, the room service is delicious and the menu has healthy options - which is greatly appreciated. Thank you, W Austin!
May 17, 2013
Rated 4 out of 5 by deprivation W Austin
The check-in, room service, room itself, pool and gym were all great. Location of hotel was good too. All 5 out of 5 stars. I'll certainly stay here again when I'm in Austin.
My only issue was and why I gave overall 4 instead of 5 stars was being overcharged for munchie box items after I already checked out.
I've gotten three folios delivered to me since I checked out. Each time I open another e-mail I cringe that more things were charged erroneously.
September 7, 2013
Rated 5 out of 5 by Rene65 Our anniversary
we had a great stay. The staff was forever out doing themselves. They upgraded our room upon arrival, even before we asked. They took 50% off our room service bill when they felt they had not delivered quickly enough. They provided free WiFi compliments of the WiFi "Ferry" Nicole. The various cozy bars may have been the very best part. There was no end to finding comfortable seating and the drinks were creative and delicious. We cannot wait to return.
July 17, 2013
Rated 3 out of 5 by zabcal Old W Austin
I thought the hotel felt old and the rooms needed an upgrade.
July 20, 2014
Rated 5 out of 5 by Chelsea77 Best visually pleasant hotel ever
I loved W Austin very much. I have to say this is my fav hotel ever. Everything was a visual pleasure to look at, an the staff were very helpful for all my need.
One thing may prevent me from future booking all W property is that they DID NOT give me my spg reward point for my stay. It should not matter how the reservation was paid and who paid for the reservation. I should get reward point as long as I stay there. Very disappointed afterwards.
May 16, 2013
Rated 5 out of 5 by AES08 Great place to stay
I had a quick business trip and arrangements were made for me. This was a great stay and very convenient for the trip. I was very happy with everything and the hotel and everything around made the trip very pleasant.
July 8, 2014
Rated 4 out of 5 by dula Excellent service from staff
I was here for a business meeting and the staff was very attentive, providing excellent service (serving meals, filling water glasses, etc.). I'd left an item in my car (valet parked) and the attendant went to my car to retrieve the item and leave it at the front desk for me. No fuss.
June 28, 2014
Rated 5 out of 5 by Rob1x Great hotel for get away weekend!
My wife and I recently spent the weekend at the W in Austin as a 'get away' from the kids. In fact, the W is our favorite hotel to do this periodically throughout the year. It's important to get some alone time with your spouse! We love the consistency of the service and the staff, and also the proximity to many things to do in downtown Austin.
June 14, 2014
Rated 4 out of 5 by pickyinnyc One of the best hotels in Austin
I stay at the W in Austin often because of its location, great rooms, awesome gym, and a fun scene if you wanna partake in that. The only consistent area I see room for improvement is with the cleaning staff. I feel that they may decide to give fresh towels or may not, may leave chocolates at night or may not, they may decide to remove used glasses or may not, etc... These are small things but get a hotel from being really nice to excellent.
July 27, 2013
Rated 4 out of 5 by AC365 Hip, Modern, and a Beautiful View
The W is a modern experience -- stark lighting, beautiful city views, spare room comforts, and yet a luxurious mattress and room top it off. Great place to stay if you're hoping for a real city experience.
July 6, 2014
Rated 3 out of 5 by JG22 Great Location and Amenitites - Customer Service has opportunity for improvement
Beautiful hotel and wonderful amenities. Only area that could be improved is the customer service. I travel every week and I have seen all levels of customer service. With the W being one of Starwood’s premier brands, I expected outstanding customer service. Unfortunately the W Austin did not meet these expectations. From the valet taking 15 minutes to get our car to the unfriendliness of the pool bar staff, overall I was not impressed.
September 26, 2012
Rated 5 out of 5 by Matthew343 Austin W Rocks!
Recently stayed here with my family for the weekend. Service was top notch at every level. Caleb the concierge, secured tickets to Bob Schneider, which was sold out for my wife and I on Valentines day, big plus!!! Very impressed with the level of detail and attention the entire team gives to their guests. I am a Platinum member and spend 100 nights a year in Starwood hotels, this is one of the best I have experienced.Thank you!!
February 19, 2014
Rated 5 out of 5 by Blat68 Surprised my wife!
We live in Austin and try to get downtown for dinner and an over night every few months. We have three young kids and the adult time recharges the batteries. I love the W Hotel in Austin because of its location. Also the staff at the W are excellent. When we arrived back to our room for the evening a bottle champaign and chocolate covered strawberries we waiting for us... what a great way to end the evening! Thank you again!
March 31, 2013
Rated 4 out of 5 by CAJAUS8 Pool not working-
We liked the decore in the room, the bed was super comfy. Our "wonderful" room was SO small though. Probably the smallest hotel room I've ever stayed in. Even for a "standard" room with no upgrades it was SO small! But our biggest disappointment was the pool not working. We live in Austin & came to the W hotel for a little hometown get away without our children. We wanted to go swimming on Monday Aug 19th, & upon our arrival to the 4th floor (pool deck) they told us we probably wouldn't want to get in the pool. They didn't explain very well what was going on and said if we really wanted to we could get in but they wouldn't recommend it because it was so green & foggy- We obviously chose not to. That was a bummer because we really wanted to go swimming before leaving the W and never did get to.
The omelets & waffels were SO yummy! Our breakfast there was amazing!
August 20, 2013
Rated 5 out of 5 by missybhutch Best customer service at a W!
I am a platinum starwood guest and LOVE the hotel chain but the W Austin had the best service of any I have been to. Super friendly and went out of their way to be helpful and treat me well. Cannot wait to go back there!
June 29, 2014