Rated 5 out of 5 by marquis930 Fantastic experience!
I've stayed in other W hotels in NYC and my stay in the W New York continued the great service that I've received. This was my first time at the hotel, but, from the moment I walked in, I was treated like a longtime customer. I'll definitely be staying at this hotel again.
Rated 5 out of 5 by anonymous5678 Great Hotel
Great location. The staff is friendly and accommodating. I will definitely return to this property in the future.
Rated 5 out of 5 by Mich45 Great Place to Stay
I brought a friend and her daughter to New York for their first visit. They loved the hotel. Even though our check in time was at 3PM, we were allowed to go to our rooms at 11AM. On top of that , we both got upgrades, which was fantastic.
The staff is very professional and friendly. Derrick at the Acura desk was very accomodating and friendly. Our rooms were great and we had a great view. I've already recommended the hotel to several of my travelling buddies. I would absolutely stay there again, and plan on doing so in March of next year for my birthday.
Thank you for an enjoybale stay.
Rated 5 out of 5 Great Location
Perfect location for our stay. The hotel is beautiful and the staff attentive. I would recommend this hotel for both leisure and business visits. The gym was excellent and the lobby welcoming.
Rated 5 out of 5 Great Hotel
This W hotel was just great. The staff was really friendly especially at the front desk and outside at the door. I will come back and stay here on my next trip to NYC and will definitely recommend it to all my friends and contacts.
The Acura service is a great idea and great promotion for the manufacturer.
Rated 5 out of 5 by Vitof My Place
I stay here whenever I travel to Manhattan, Staff is great, location is great. The staff really go out of there way to make my stays easy and comfortable.
Rated 5 out of 5 by Gluck Excellent
Staff was excellent. Very helpful
Rated 5 out of 5 by Cole22 Hotel staff and management are excellent
My stay exceeded any and all expectations. I can't express how grateful I am to the staff and management of this hotel. They are wonderful. I would like to personally thank David, Renee, and Katherine. I was celebrating a special occasion and they gave me a beautiful room along with an extremely warm welcome. Comfort and cleanliness impeccable. After a day at Bliss spa, the bed was heavenly. I will definitely be staying at this hotel again, as well as referring it.
Rated 5 out of 5 by Courtney824 Fabulous Stay
Was very satisfied with our stay at the W NYC. Perfect location. Walking distance to all the great attractions! 5th Avenue, Central park, Time Square, Rockefeller Center, Grand Central Station. We were given an early check in after a red eye at 8am and upgraded to a nicer room for free! Rooms are great, Bliss products in the bathrooms and super modern decor. Bed is ultra comfy, so confy we slept in too late on one day and missed our boat ride we wanted to take. Staff was very friendly, loved everything about our stay. Hope to return soon!
Rated 5 out of 5 by Lala22779966 Opera
The staff at the W lexington in New York is Great From Freddie who took care of my car and luggage and helped me navigate around the city. To the restaurant staff and checkin process everyone was great!
Rated 5 out of 5 by Elsie23 I will never stay anywhere else!
So happy with this hotel! From a beautiful clean room, attentive and helpful cleaning staff and fantastic reccomendations from concierge..I travel alone for the most part I'm never fully comfortable sleeping in hotel rooms for safety reasons and bed comfort. I wanted to take this bed home! I melted into it each night and slept like a baby!! Safety is not a concern because one of the staff stands by the elevators in the evening to make sure everyone has a room key who is entering. The concierge was sp friendly and gave a fantastic recomendation for an awesome local restaurant. Thank you! Will be back soon!!
Rated 5 out of 5 by JPG1 Phenomenal customer service
The front desk staff was just great, Special recognition goes out to Sami! After a long day it is great to see her smiling face and attention to detail is amazing. Great hotel, I will stay there every time I am in New York.
Rated 5 out of 5 by Fashiongirl Always love staying here
Quiet location, but central. Excellent food poolside. Staff are courteous and very accomodating. Love this hotel, I stay here often...had a little issue last time but Cynthia and manager (Alfred ) took immediate care of me.
Rated 5 out of 5 by Olivia0603 Great Location
View was terrible
Room very clean
Several workout equipment in the gym were not working
Rated 5 out of 5 by bcc1973 clean, quiet, modern
everything about the midtown w met or exceeded my expectations. clean room, timely room service, quiet hotel, helpful staff -- everything you look for as a visitor in a city. i'm a little surprised that wireless internet service comes with a fee per 24 hours, especially when so many other hotels offer it for free, but really that's not a slight to the w, just an observation. i would definitely stay in this hotel again, especially given it's central location.
Rated 5 out of 5 by Gemma4 Girlfriend Getaway Trip
Perfect place to stay while having a girls' trip!
The front desk staff, especially Liz and Edna, went out of their way to make sure we were comfortable for the two nights we stayed there. We had a large corner room with 2 queen beds and a lovely view. We were given complimentary beverage tickets for the downstairs lounge area and used them for a nightcap after a fun filled day.
Nice location to return "home" to and convenient to the areas we explored....Greenwich & the West Village, Central Park and Noho/NoLita areas. We reserved the Acura car once; which will take you one way to your location at no-charge. We just gave the driver a tip.
Also, we asked the front desk for a coffee maker to be sent to our room for the next morning. A few minutes later, we received a call from in-room dining saying that they were out of coffeemakers but would be happy to arrange for complimentary room service that next morning. Whatever, Whenever is taken very seriously and we were appreciative!
Rated 5 out of 5 by Grayghost829 Customer service to the MAX
some of the best customer service around. great atmosphere and location can't be beat. Will be back without question.
Rated 5 out of 5 by Campos64 This hotel has great location and friendly staff
from the time we checked in everyone we met was courteous and helpful; whether we needed directions, taxi or general information - they were fabulous, I would not hesitate to recommend. The hotel is within walking distance to Grand Central (6 blocks)!
Rated 5 out of 5 by ll99 Wonderful stay in NYC
The W hotel Lexington not only met all of or expectations but exceeded them. The staff is phenomenal. The only annoyance was that internet access was not included.
Rated 5 out of 5 by JayD It's not about the rooms
Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general.
Rated 5 out of 5 by Spiritark Excellent service
Excellent service from all the staff at W Times Square, starting from the doorman all the way to the chambermaids. The welcome chocolates from the manager and the upgrade to a Fantastic Suite in lieu of my half-month stay was very welcoming. I really appreciated the recognition of the Platinum status here.
The room had a decent view of one side of Times Square. Probably a decent pick for those with families and for NYC first-timers.
Rated 5 out of 5 by Bonny Excellant Staff
We recently stayed at this hotel to celebrate an anniversary and two 60th birthdays. David, of the whenever/whatever staff went way over the top in being the most gracious host and ensuring that we had absolutley everything we needed to make this a memorable vacation. Thank you, thank you, thank you David. You are amazing and quite an asset to this hotel!!
Rated 5 out of 5 by JPG1 Always Stellar!
I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon.
Rated 5 out of 5 by Tommy894 personal attention at its best !!!!
I recently stayed at the W NYC Extreme WOW suite and had some specific requests to be carried out for a marriage proposal. The whatever whenever staff (David and Renee) went above and beyond for me. they showed such close attention to small details and provided such a personalized service that it made us feel like royalty. I am a "W" guest for life because of them. food was out of this world. chef made things not on the menu just for us. Renee is a God Sent. the work she did put tears to my fiancee for an over the top experience. Thank you for a memory of a life time.
Rated 5 out of 5 by Friend I love this W
from the time that I pulled up to the entrance EVERY staff member, from the valet, guest service staff and concierge were fantastic. This was my first Stay and will not be my last. Thank you for staying true to the brand.
Rated 5 out of 5 by NYCdudeInVa My MOST Favorite property
Although I arrived earlier than expected, and even though the property was "sold out" the night before, Michael assisted with me obtaining, much needed rest, immediately. The room was exceptional. THANK YOU MICHAEL!
I've visited this property many times over the past few years and this trip noticed there were MANY, MANY new faces receiving guests. With this, it was REALLY good to see a FEW familiar faces and to be "recognized." I LOVE the W New York!!
I WILL say though, that NOT being afforded FREE "WiFi" in each room, is NOT the BEST way to follow through with your "Whatever, Whenever" theme. Even though it is offered in the "Living Room" guests don't always want to come downstairs to log on to the internet. ESPECIALLY at 3am! Apart from that, good times!!
Rated 5 out of 5 AWESOME
Whatever/Whenever was an awesome motto....thank you for the upgrade (i heart my junior suite super......). one minor issue is that sometimes the card key to the lift is not working you have to insert it several times but everything was truly fabulous...i am glad that i stayed & chose W to spend my 30th Birthday as well as Memorial Day weekend....Perfect by the way the BLISS product are truly the best specially the shampoo and conditioner...i am actually hoarding that product at this very moment. I should have asked you guys to give me more sample....Thanks again
Rated 5 out of 5 by Jakob01 Amazing stay ESP staff
Just recently stayed at this amazing hotel that am most def coming back...the staff ESP Jason,semmye,n the whole lobby welcome team Jason I think..we're so damn near perfect n very attentive with all our needs n concerns n they were cordial despite me getting frustrated...And av been texting all my mates that wanna come to NYC to book this particular W hotel n ask for the same crew
Rated 5 out of 5 by E8N14 Semper Fi
Great base camp on the quarterly visits to my home town !
Nothing more to say, but keep up the good work.
See you soon...
Rated 5 out of 5 by BSolomon A+, highly recommend
Was a little worried after reading the reviews of the small room size but I was pleasantly surprised. At check in, I asked about upgrading to a larger room. Cindy told me that I could, but she also had a handicap cozy room available. I decided to take my chance with the handicap room as it worked out perfect. Room was slightly larger and really only difference is that the light switches are a little lower and there are grab bars around the toilet and the shower. Beside that, its the same room, just a little larger. Best part was, there was no extra charge for it. Cindy was great at check in as she also offered us 2 glasses of champagne. Location of the hotel is perfect, and security was very effecient. Overall, I would definately recommend staying here to others and would definately stay here again.