Rated 5 out of 5 by Poulette Nice upgrade
Loved my corner room and the welcome sweetie
November 8, 2012
Rated 5 out of 5 by Natasha This hotel has a very vibrant and young feel to it
The W is in a prime spot in London and the hotel has a lovely atmosphere about it, the staff are very friendly and welcoming, its just great!
The breakfast is amazing and the service is always perfect at the bar too!
There is great music every night by the bar and the hotel has a really fun club inside it which is awesome!
There is one particular waiter called Will by the bar he was so lovely! He spoke to us a lot and was interested in our visit and paid a lot of attention to us which was lovely and he was always smiling which is always great to be around!
I will defiantly recommend this hotel to all my friends and family! you will never be disappointed! have stayed there a couples of time and its just fab!
April 19, 2013
Rated 5 out of 5 by RUNEM Fantastic location...
Over all a great experience
October 8, 2012
Rated 5 out of 5 by DASMD Great hotel in a great location
I went in with my guard up having read the online reviews before I booked my stay--but if there were significant problems here previously, they've been ironed out.
Warm welcome, facilities spotless, great (for a hotel) fitness center, staff were courteous and friendly without exception, and the sexiest hotel room I've ever stayed in, from cool lighting to funky decor. What I expect of a W. Free internet for my SPG status--otherwise it is expensive (though free in the lobby).
Hotel location is fantastic.
No question the bar is hopping at night. If you want a quiet escape, this is not the place for you. But the room was absolutely quiet.
February 4, 2013
Rated 3 out of 5 by Chuck57 I guess I'm just not a W kind of guy...
too dark, too loud and too much work to figure out the room (it was so dark in the room it took me 5 mintues to figure out that i had to put my room key in a slot in the wall to get the lights to come on). they gave me a nice corner room, but it was a smoking room they said they'd cleaned, but the room reeked of stale smoke. bland room service, restaurant people who had a hard time understanding English and a front desk woman who sent me 10 minutes out of the way on my walk to my meeting. i tried, but never again. i'm just not cool enough to stay at W's.
May 16, 2014
Rated 3 out of 5 by Dalwhinnie25 Hotel staff a disappointment
The W London Leicester Square is a great hotel. However, I had two negative experiences with the hotel staff that took away from the experience. Firstly, upon arrival at the hotel, I was told that I had been upgraded to a nicer room but that the room was not yet ready. Waiting for the room to be ready wasn't the problem. When the front desk staff came to get me, the room they were going to put me in initially was no longer available. I asked what happened and was simply told that the room had been booked unexpectedly.
The other incident happened during checkout. The night before check out, I had asked the front desk staff if they would help me make arrangements to ship an expensive bottle of alcohol that I had been been given that day as a gift (I knew I would not be able to bring the bottle in my airplane carry-on and I didn't want to risk putting it in checked baggage in the event it might be broken). The person I spoke to said they would make the arrangements in the morning. As I was leaving my room that morning to check out, I found a note under my door from that individual saying he was wrong and the hotel would not ship the bottle for me (it did not elaborate as to why). At the front desk, I spoke to the individual and he apologized for the misunderstanding but said there was nothing he could do. Needing to leave for the airport, my options were obviously limited. As I left for the airport, he indicated he would keep and enjoy the bottle since I would not be taking it with me.
December 6, 2013
Rated 1 out of 5 by johnpw1981 A disappointing experience
• It took 5 staff and over an hour to check us in due to a booking system reservations sync up system with the hotel.
• The shower smelt terrible with mold in the corner.
• The main bar restroom was covered in vomit.
• On check out I was both charged for the room AND had starpoints deducted. It took 20 minutes to clear up the mistake.
June 4, 2014
Rated 5 out of 5 by mskylesm A fabulous hotel in the heart of London's West End
I had the pleasure of staying at this hotel over the weekend & wouldn't hesitate in returning. The staff in the reception & concierge area are really welcoming & friendly; I would add that the security guys downstairs can appear a little rude at times asking if you're a guest etc, but at least we can feel secure whilst staying here!
We stayed in a standard room & considering the location in central London, I was really pleasantly surprised with the excellent use of space, it's a really unique product & has everything you need for a couple of nights stay. We ate in Spice Market & whilst the service wasn't entirely on point that night, I've eaten there previously & I know the service is typically exceptional, so I think this was a small blip the night we were there. In any case, the food was truly fabulous & I love the concept of the open kitchen, getting to see the chefs preparing the food in front of you. Service at breakfast the next morning was excellent & the food was so fresh; you cannot go past the delicious french toast with sauteed apples, a great hangover fix! We had drinks after dinner with friends in Wyld Bar & the service in there was second to none - we were lucky enough to have reserved an area in advance & our waitress / hostess for the night was full of personality, yet professional & genuninely cared about making sure we had a great night. I was even surprised with a delectable piece of red velvet cake with candles for my birthday! It's always the small touches like that which go a long way to holding great memories for years to come. Without a doubt, we'll go back to the W London - it's a true standout & I thank Ian the GM & all his team for having made our stay so special.
April 23, 2013
Rated 5 out of 5 by SPGPlatinum A Truly Outstanding W Hotel in London
I am a Starwood Platinum SPG member for the past fifteen years in-a-row (with 1,000+ total room nights logged) and am an inaugural Lifetime Platinum Member. I have stayed at a wide range of Starwood-branded hotel properties in North America and Europe. I am a Global Software Sales Manager with extensive multinational business experience.
I recently completed a mid-August stay at the W Hotel – Leicester Square in London as the initial part of a two week family vacation to London, Paris and Barcelona. I have to say that I am most impressed with the all-around operational excellence of this property.
The General Manager at this hotel is really on top of his game, He runs one of the tightest hotel operations that I have ever seen over the years and he truly knows how to take the finest care of SPG Platinum members! He truly sets the “gold standard” for General Managers in the Starwood empire!
There is great attention paid to detail at this property. All common areas and hallways are in perfect condition. From our room, I made a variety of requests to housekeeping and found that the service response times were excellent. Housekeeping also did a perfect cleaning job each day.
The front desk staff was most friendly, polite and courteous and always addressed me by name. Same for all of the staff members! The breakfast buffet in the trendy Spice Market restaurant was excellent each morning.
I found that the location of the W Hotel to be overall excellent, being two blocks away from Picadilly Circus and good proximity to key tourist attractions such as Buckingham Palace, Westminster Abbey, Houses of Parliament / Big Ben and The London Eye (Ferris Wheel) .
The W Hotel is my new favorite hotel in London and I highly recommend it those seeking to stay at truly a world-class hotel property in central London.
August 28, 2013
Rated 5 out of 5 by ZAKTOOMA123 Zaks First W Experience
I came for my birthday, service was great from the front door all the way through to the room service. I was upgraded free of charge, the team even brought me up a birthday card and cake...the room was amazing, the staff were attentive and very caring, everything was spotless and views from my room were great.
I've stayed in a few starwood hotels, but this was by far my favorite... i could not of asked for anymore and everyone i passed was polite and helpful.
The club was great and could not be heard from my room. Would definitely stay again and my stay here has made me confirm my booking for the W hotel in Barcelona...I wouldn't want to stay anywhere else after having such an amazing weekend, thanks to every member of staff who made it a memorable weekend.
May 13, 2014
Rated 5 out of 5 by Bossball Great location
Very comfortable hotel in an ideal location for shopping, restaurants and theatre. We were allocated a higher floor as I wanted a very quiet room and the staff organised a lovely surprise for my daughter's 16th birthday. Very cool hotel with fabulous cocktails and nice atmosphere in the evening. Only negative comment is the dark corridors leading to the bedrooms but luckily we didn't have far to walk.
May 28, 2014
Rated 5 out of 5 by ChiRoadWarrior AMAZING Stay!
This hotel is absolutely amazing! I was blown-away from the minute I walked in the door. The room (although I didn't get upgraded, they were sold out of the Cool Corner) - was really cool. the layout and design are amazing. I was really impressed wit hthe fact that it felt like someone really thought about the functionality in implemented a well planned room! The gentlemen at the door REALLY made my stay memorable. (Chris and...)The remembered me by name every time I came through (ok, so I gave them a reason to remember me!). I will be back in November for 8 more days - and this time, I paid a little extra for the Cool Corner - I can't wait to enjoy it! YEAH!
September 12, 2012
Rated 5 out of 5 by PureGlamTV Great experiece - superb staff - great location
For me one of the best hotels in London - already stayed at the Le Meridien Hotel in London a few times before and gave the W-Hotel a first chance.
The location is perfect, the staff is really amazing and really helpful from the beginning till checkout. They understand to make arrangements for you and always keep you updated.
If you need assistance - ask the concierge, they are so friendly and helpful - always making sure that your stay is amazing.
If you prefer to travel in London by taxi, it is hard to grab one in front of the hotel - but they have a real great driving service, bringing you to Royal Albert Hall, London City or Heathrow Airport, etc.
Will be happy to meet the friendly people again - I personally found my perfect location in London
October 22, 2011
Rated 4 out of 5 by toddml Staff now match the location!
After a 3 night stay here which didn't start well due to some miscommunication between spg and the hotel along with an issue with the Suite (which they kindly upgraded me to) it ended up being a great stay. I usually find the staff make or break a hotel and we found the staff at the W London to be excellent and genuinely concerned about the issues we had and took responsibility for them and resolving them. We were very happy with what they did and really enjoyed the remainder of our stay and will certainly return. If your looking for the W mix of relaxation and action I cannot suggest the W highly enough which maybe is not a view I have always had since it opened!
October 28, 2013
Rated 4 out of 5 by AZAEEEM Its a Good hotel but not Spa
i think the hotel is good in terms of location for young people and the service is good too .. I didn't like the spa .. very small and service is weak.
I highly recommend to avoid the spa and go to any near by place
June 1, 2014
Rated 4 out of 5 by Scemma Wherever, Whenever, Whatever.
Very nice Hotel, very well thought out. Staff were awesome & more helpful than could be asked for! Bar prices were rather high, though this is probably a London thing...... Overall were very satisfied with our stay!!!!
May 31, 2014
Rated 4 out of 5 by BizVisitor12 First Time
Given that it is a W, I expect the normal buzz that comes with such a property. But actually, it felt more like a sleeping room at a nightclub, than a hotel with a nightclub. No turndown service, no newspapers, no separate check-in line for SPG. And no swimming pool! As for positives, every single member of the staff were courteous and helpful (front desk, housekeeping, lounge, doormen). The location is absolutely perfect, one can (and we did) walk just about everywhere from the hotel. Despite the nightclub feel of the property, I would definitely stay here again --- I value friendly and attentive staff and a great location more than a newspaper or chocolate on my pillow.
July 24, 2012
Rated 5 out of 5 by Jbird89 Birthday Treat 2nd Visit and even better than before
My partner took me for my 25th Birthday we had stayed once before last November and enjoyed our stay so he booked us one night. Great hotel and perfect location for where we were dining and also the show we were seeing.
He had emailed ahead and informed them we were going for my birthday and they really made me feel special we arrived early and our room wasn't ready so they upgraded us to one of the rooms on the top floor which was lovely and much quieter and also gave us a free wifi code and later on I returned to find a lovely card and a cake for me which was a lovely touch.
The room was great the spa was lovely and the Wyld Bar was Great.
Hats off to all the staff especially to Jessica who made us feel very welcome and really made my birthday something special.
I can't wait to return again.
May 10, 2014
Rated 1 out of 5 by DCGuy2777 Bad Hotel Void At All Costs
I am an executive platinum member, they had we wait 3.5 hours to get a standard room. There was no upgrade, no apology, nothing
June 10, 2012
Rated 5 out of 5 by Lovesagreathotel After many stays, still really wowed at this fun, luxury property
This W really rocks. I've had occasion to stay in rooms ranging from basic (which is fairly compact but makes an excellent use of space) all the way up to Wow Suite. I am consistently impressed with the tremendous quality of service across all departments, impeccable cleanliness, beautiful design and can't-beat location. Compared to most other W's I have stayed at, this one really meets the brand standards -- and makes me wonder why some of the U.S. properties miss the mark. Had such a good stay this time (as always) that I will come back in a few days on my way back from Europe. Love it1
March 10, 2014
Rated 3 out of 5 by FrequentTraveller1 Poor front desk experience
Front desk service was very disappointing. As a Platinum member, I was shocked to be told that there was no room available for early check-in, and in fact, my room was not available for check in for nearly three hours past the normal check-in time.
The front desk and manager ignored me and other guests who had been waiting for service when someone they knew showed up.
I asked the front desk the night before check out to order a taxi for me for 4:45 am as I had an early flight. When I checked out, the same woman who assured that she would make the request had no memory of me or my request - after less than 5 hours.
I am very disappointed with the check in and chek out experience.
August 6, 2012
Rated 4 out of 5 by travellingmore Business stay W London
Good trendy "boutique" hotel with excellent staff. Fresh and casual approach. All the comfort you want and need. Thursday night is really buzzing.
May 24, 2014
Rated 5 out of 5 by Keri This is a fantastic hotel- great energy and top notch staff
This is an amazing property in an vibrant location close to the tube. The staff took fantastic care of me. During my check in, Reception staff went to extremes to get me situated. Place is immaculate. Front doormen - so nice. The bar is very well run. My room was a great space, I am a hotel snob and I am 4 days into my six day stay and this place earned every one of my five stars.
April 20, 2013
Rated 5 out of 5 by AhmadKL Wonderful stay
My partner and I spent 10 nights at W London over the sales and new year period. And it was the most wonderful stay in London we ever had. We arrived at 6am a day after Boxing day and was pleasantly surprised with the effort of the front desk to find an available room to check in at that unearthly hour of the morning. One person that we need to mention is Frederico... he absolutely made our stay with his cheerful greetings every time we crossed path, the information on what we should do, where we should go for the sales, what we should buy and all the way to the end of stay, he thoughtfully arranged a car to send us to the airport. There are many other staff that were helpful and friendly but Frederico stood out. A week after returning to Malaysia, I am missing W London. One thing that made W London stand out from other hotels - wonderful staff - which really made our stay there an exceptional experience.
January 12, 2013
Rated 5 out of 5 by Tisher Great Experience and beautiful property
I stayed at this hotel on a girls trip for 3 days before heading to Paris. Like most W hotels, this was a beautiful property in the heart of London. The location was similar to staying in the times square area in NYC, so very busy. The staff was very accomodating. We missed breakfast because we over slept and they were able to accomodate us. At the lounge and the nightclub the staff was friendly and made us feel very special. We didn't have reservations for the hotel restaurant and they were able to get us a table after a short wait because we were staying at the hotel. The doormen were also very helpful and friendly. In all we had a wonderful time and will definately stay at this property again!
September 29, 2013
Rated 5 out of 5 by Ossie Surpassed Expectations.
My visit to London was a short business trip. I chose the W for the location as the meeting venue was nearby. i was curious about the facilities on offer. As I wanted more options for my London stays.
My expectations were surpassed in every category. Very accessable especially by train ( Tube). Cabs were also easily available. The staff were extremely responsive, from getting airtime (Top up) for my phone to posting my mails. The room was clean, pretty large ( had a a studio suit though), and the lounge was awesome; very quiet and serene during the day, great atmosphere at night. The food at the Spice Market was excellent, though the buffet choices at breakfast was poor. Best of all, Theaters were within working distance. I am struggling to find what was out of place. Vibrant as the neighborhood was; locked away in my room, It was an oasis of tranquility. A great place to stay while in London, whether for business or pleasure.
May 10, 2014
Rated 5 out of 5 by Ciscosal Great location
The location of the W is perfect for getting around London. The public areas are fun, always something the see.. The room was lovey and the staff really were great.
A big thank you to the guys at the door who collected my car, nice job boys.
My only gripe would be the bar at night. As it's a London hot spot it was really busy when I got back so not really suitable for a nightcap as I was alone.
All in all loved it and would definitely stay there again.
April 27, 2014
Rated 3 out of 5 by TravelChuck Needs some work
The check in process took far too long. Only one person seemed to be available and the concierge sitting nearby took a long time even to acknowledge me before finally coming over and checking me in as the person in front of me took forever.
The single service lines on my phone didn't work, especially the Whatever Whenever button.
May 10, 2014
Rated 5 out of 5 by BeerCoffeePhotography A Great NYE
This hotel is amazing. The staff was very attentive and kind. The concierges took over an hour researching various events, unique tours, and "non-touristy" things to do. The bartenders in the lobby bar made some of the best drinks I have ever had. Overall, the staff really made the trip amazing.
Beyond the staff, the hotel was a great W. The rooms were small but trendy. The hotel loans out record players to use for a night which made the time pre-gaming much nicer.
Finally, the location is great for tourists. The hotel is basically next to the "times square" of London. It was only a short walk from most of the tourist attractions (Big Ben, London Eye, etc).
If you can, stay at this hotel. You cant go wrong
January 1, 2014
Rated 4 out of 5 by ItalianPlatinum Great staff at reception
I have been coming to this hotel regularly for a couple years. I became Platinum for Life on Starwood as soon as the program went online (I believe I was one of the first to qualify), However, for some reasons most Starwood hotels do not save the information on the user profile at checkin. This time, Catherine was extremely helpful during the check in, found me an upgrade (first time I see what a studio suite looks like!), and was very efficient at check out. If all Starwood staff were as friendly and efficient, I would be staying at Starwood properties even more often!
January 24, 2014