Rated 2 out of 5 by SH527 Unreliable service
My husband and I stayed at this hotel to celebrate his birthday. I wanted to surprise him with a bottle of champagne waiting in our room upon arrival. I contacted concierge beforehand and spoke with two different people, letting them know our time of arrival would be around 6pm. Both of them assured me that they would have it taken care of it. I was really looking forward to the surprise only to find that there was nothing waiting in the room when we arrived. I waited a while thinking that maybe they would bring it up, but nothing ever came. Eventually I had to ruin the surprise and call concierge, they brought the bottle up after midnight. It was nice that the bottle was complimentary but I would have paid to actually have the bottle arrive when I requested. The surprise was ruined and I felt like I just couldn't rely on the service at this hotel.
March 25, 2013
Rated 5 out of 5 by cyrno88 Great experience
I personally enjoyed my stay at the W. It was my first time to this hotel and the staff was exceptional. Dakota was our bellman and went out of his way to make our introduction to the hotel an excellent experience. My one disappointment is that there was a charge to use the internet/wifi. Because access has become so common and is not the luxury it once was, it seems that wifi/internet should be included in a hotel of this caliber.
June 15, 2012
Rated 5 out of 5 by RaedMasoud Highly Competent Hotel Staff
Adam Beer leads a highly competent staff and they follow his lead. I have been staying at the hotel a long time and I have watched the staff continue to improve.
June 30, 2014
Rated 5 out of 5 by Capsgod Excellent Staff
Great staff. Bellman Eddie was a endless resource and offered great service throughout the trip. The pool was great. Good down time location and set-up of the pool.
June 30, 2014
Rated 5 out of 5 by JJZ36 Fantastic Bachelorette Party!
I hosted my barchelorette party on Saturday night Delphine restaurant followed by Station Bar for drinks. Ladies, this is the place to host your party! Not only the rooftop pool, rooms, food and atmosphere were fantastic, it really was the service from the incredible team at Delphine and Station which really made our night so special. I would highly recommend this venue for an all in one fabulous evening!
March 10, 2014
Rated 3 out of 5 by KAYLA30 More for a 20 something year old crowd
The hotel itself met my expectations--the rooms were clean and the staff was terrific. I would expect a higher class from the W as far as the crowd goes and this is where i was dis-satisfied. The lobby bar at midnight on Saturday was horrible. There were trashy people everywhere i looked....one lady was wearing tight red pants, leopard shoes and what looked like a black bra for a top. She looked like a hooker right off the street. We didn't stay to hang out. I am a 30 year old girl who has stayed at several W's along with other high end brands and was disappointed with this particular hotel. I was having a girls weekend away in LA> The pool scene was too much like a college frat party--everyone was super young, prob early 20s , and seemed like a lot of non hotel guests. Luckily, I found myself a lounge chair. I would prob prefer to stay elsewhere next time when heading up to LA
April 22, 2013
Rated 5 out of 5 by travelfrequent Great Customer Service
W Insider and Concierge staff consistently provide excellent customer service. The staff is attentive to the guest and is adept at adapting to the particular needs of the clientele. Most importantly, the staff exudes a welcoming attitude and exhibits a willingness to make every stay perfect. I've stayed at this hotel more than 10 times because of the staff's efforts in making me feel like a VIP.
March 8, 2014
Rated 5 out of 5 by 11mike excellent as always!!
Had an awesome room and stay at the Hollywood W. oue second stay this year. pool was fun as well.
July 1, 2014
Rated 3 out of 5 Great location, small rooms.
Upside it is new and clean and the location is great for fun in Hollywood, downside rooms are small and the night club noise is a problem even halfway down the tower. Great pool.
Also, the concierge pulled the "let me see if I can get you in" maneuver for the rooftop restaurant and tipped him fat to find it mostly empty and dead. Also the bill included some resort fee because it is near the pool? Not cool
January 10, 2012
Rated 2 out of 5 by Tickedofftraveler Too loud at night
My boyfriend and I upgraded to a Marvelous Rm right above the central bar. The music was so loud that we couldn't fall asleep until it had closed down. They offered to switch rooms but we declined, as we already had unpacked in this one.. In short, understand that the hotel is a lively place on weekends. However, rooms should be insulated from there. It was a terrible night sleep!
April 8, 2014
Rated 5 out of 5 by IanS Impressive!
My wife and I had a Hollywood weekend and I'm so glad that The W could be a part of it! I read some of the "bad reviews" on here and went in with my guard up, but we were WELCOMED right off the bat from the valet and as we walked in to the check in.
Security is impressive and we LOVED the Acura Experience...Dylan was AWESOME!!!
We slept well and DIDN'T HEAR A PEEP! I would definitely visit The W again!!!
January 25, 2013
Rated 3 out of 5 by shorThi Cool Scene
Cool scene to hang out and be seen but that's about it.. spg recognition didn't happen even after I provided my gold #...staff service was mediocre... rooms were cool.....but bathroom light was so dim I couldn't see a thing...when I called down to figure out if my status allowed any additional water/ perks (agent wasn't very responsive)....perhaps providing info upon check in would be more useful?
June 18, 2012
Rated 3 out of 5 by TangoWhiskey Concerns
The room met most of our needs but at the price per night a few things need improving!
Here are my issues:
1. No Golf Channel
2. Provided TV channels are lack luster and almost force you to rent a move at an exorbitant cost.
3. A per day/per device charge for WiFi? Give me a break! Once again, at the per night rate that should be included as it is in most lower price establishments. I felt gouged!
October 18, 2012
Rated 3 out of 5 by archiekins2007 Ok stay
The hotel staff did not meet expectations. A staff member emailed me a day before the stay about the ongoing events at W. I did not get a chance to go through the email and hence was unable to reply. At check -in the staff member would come to me and start about how I did not reply to his email??!! I found this absolutely unnecessary...
Anywho, apart from this experience, the stay was good.
June 6, 2012
Rated 4 out of 5 by Bradb88 Excellent Front Desk Staff
My 2nd stay at this property and staff was very attentive and personable. Great location.
June 26, 2014
Rated 2 out of 5 by Helaine Recent stay at W Hollywood
We have stayed at the W Hollywood several times because of its proximity to our son's house. I am always surprised at the lack of amenities such as free WIFI, large towels, available staff to immediately assist wiith luggage, registration, etc.
There is an emphasis on style with very little substance. The most friendly people are the car valets.
A very disappointing hotel altogether.
January 21, 2013
Rated 4 out of 5 by thow1978 Love the Hotel - Hate the Wanne-Be Crowd
W Hotel are always amazing, but the wanne-be crowd that is being attracted is just out of control. Especially here in LA it's pretty nasty. I am not rich and I don't pretend, so when I see people that try to be someone there are not, I am disturbed. This hotel is amazing. The room we were upgraded to was INCREDIBLE! Thanks again for that. The noise pollution before 2 AM is very bad.
October 17, 2012
Rated 5 out of 5 by DiWalt Welcoming Staff and Great Fitness Room
My husband and I recently spent 3 nights at the Hollywood W. It was our first time staying at the hotel. I was extremely impressed with the staff. Everyone was very helpful and friendly. The room was very comfortable and the fitness room was very clean with lots of equipment and everything was maintained and working. Location was excellent. Would recommend and return.
February 26, 2014
Rated 4 out of 5 by Ring21 Love the Bath Products
Love the "Whenever Whatever" service, the bed and linens and bath products.
June 25, 2014
Rated 1 out of 5 by RZ500 No sleep
We were placed on the 11th floor without being told there was a dance club on the 12th floor. The pounding bass kept us awake from 10:30 until 2:00 am. Called at 12:30 am to complain and was offered no solution. The next day I was give 200.00 credit toward 350.00 in room charges, The lost sleep caused me to have a very unproductive day. I should have been given a full refund.
August 6, 2013
Rated 5 out of 5 by SFnips wow
I needed early checkin and they were able to get me a room by 11 am. I think it was a better room than I had booked. Very elegant feel to the place. The shower was pure heaven. Spa staff were delightful and room service and valet tolerated my odd hours. Weekend security is a headache -- I liked the place better during the week when there was more glitz and less hoochie.
January 6, 2014
Rated 5 out of 5 by LAmomager A sweet "SIXteen and the CITY" party at the W Hollywood
Where do I begin, as the mother of an "Up-and-Coming" TV actress, who has attend many fancy parties and events, planning a special party for her sweet 16th was tough. She fell in love with the W Hollywood and she and her friends were treated like Hollywood Celebrities from start to finish. The management took care of every detail and Zachary the Concierge "extraordinaire" was able to recommend all the best and hottest places for balloons, flowers, birthday cakes, limos and restsurants. He made sure everything went seamlessly. This party just blew my daughter and all her friends away and they will NEVER forget it! As they get older they will be loyal guests at the W since they know the service and experience is second to none. Thank you so much for making this such an amazing experience. I would encourage anyone looking for a party that will be truly amazing to call the W Hollywood right now and let the fun begin.
July 7, 2013
Rated 2 out of 5 by bigperf charged for something i never took!
used my points for the free stay, wasnt able to check in at 3pm, but fortunately there was a pool party going on this day. Was scheduled to start at noon, but they wouldnt let us in until 1. not only was i on the event guestlist, but i was also a guest! Wound up getting charged for something, even though it was supposed to be a free stay. Guess nothing in life is free.
October 25, 2011
Rated 5 out of 5 by QuagmireVan I loved the night I spent at the W
Here is my letter to the GM: I wanted to write you both and tell you what an excellent time I had at the W in Hollywood. I had reserved a regular room, but was given a suite! What a great courtesy upgrade. On top of that I brought a beautiful woman with me that enjoyed the cosmos at your downstairs bar. I had a couple great glasses of cognac, and took the party upstairs. I love the style of the room. The furniture, cliquot champagne in the fridge, the bag with toilet paper labeled "backup plan", and although I think 39 bucks for parking is a bit steep I laughed at the "drink-up" water left in my car. The most tragic part was leaving an unadorned woman in a beautiful suite early in the morning since I had to conduct some business, but she slept in and enjoyed the comfortable king sized bed. The rain shower was excellent, and I was greeted by "good mornings" down stairs. World class service. Thanks Tim! Leon you got a great team there. Keep up the good work, I will most definitely use your accommodations in the future!
May 22, 2014
Rated 5 out of 5 by Dakota23 Amazing Hotel with Welcoming Staff!
I came here with my boyfriend for a getaway for our anniversary. The hotel was amazing!!! It is so close to all the major attractions in Hollywood. The staff was very helpful, Christian was so friendly and made us feel very welcome. I highly recommend coming to this hotel and asking for Christian. He was great! Can't wait to come back!!
April 8, 2014
Rated 5 out of 5 by Tip88 Class act from the minute I walked in
I travel pretty often for work and I have say that the W Hollywood is always the best service I receive. From the moment i arrive they staff remembers me and is always professional and pleasant. And after a long flight that can be very important.
Keep up the great work!
May 17, 2014
Rated 5 out of 5 by LaylaK love it.
We're in fashion, and we travel constantly for business, and after some trial and error the W is our only option. We can always count on them for all the creature comforts so we can concentrate and do our jobs!
June 2, 2014
Rated 1 out of 5 by worstofservice Horrible Service
Horrible Service typical hollywood attitude asked us to turn down music which was playing from my laptop speaker a cell phone would be louder, room service took 60 minutes or more only to forget items
Room key cards kept deactivating so after walking to your room you have to walk back down to the lobby to get room key activated
Save yourself the head ache
November 4, 2013
Rated 5 out of 5 by JagsFan Great stay in Hollywood
We stayed for 4 nights recently at the W Hollywood. The staff were very professional from the minute we arrived; my 4 night suite upgrade request was honored and we were thrilled to be informed we had a cool corner suite. The view was outsanding and it was nice to have plenty of room for the 4 night stay.
Great energy and overall experience at the W!
March 26, 2013
Rated 5 out of 5 by HollywoodTraveler Superior Hollywood Experience
The W in Hollywood is my favorite hotel for a vareity of reasons:
Excellent staff and attentive to needs
Great restaurants, lounges and clubs
Extremely comfortable, clean & stylish rooms
I've stayed at the Hollywood W more than a dozen times and will continue to do so. I have very high expectations and they are always exceeded.
April 11, 2013