Rated 5 out of 5 by LSN45 Attentive service from management
This is a beautiful, histoic hotel that has been updated. Good location. Staff was very responsive to an adjacent room that was noisy. They followed up next day with ammentity that was very welcome. As an SPG member, I appreciate their knowledge of the benefits, esp upgrade. Thank you for making this a lovely weekend.
December 26, 2012
Rated 2 out of 5 by ChiefBigTalker Please stop with the perfumed cleaning products
For the second time in two monthis, upon arrival in my room I was met with the overwhelming, burning stench of excessive use of perfumed cleaning products. I don't understand why this hotel cleans rooms this way. Other W hotels don't. The roooms aren't any cleaner. Just stinkier. And enough to make your eyes burn.
January 2, 2014
Rated 4 out of 5 by Travel500 First DC visit...
The W DC is in a great location for site seeing and the staff is very accomodating. Some of the room layouts are strange (clothes closet in bathroom) but the rooms are nice. I did have a problem with phone reception on my mobile in my room as well as the wifi reception for my laptop.
Overall a great place to stay.
July 18, 2012
Rated 4 out of 5 by Rovers Great Staff
When I arrived to check in late in the evening there was no reservation for me under our group. Jason at he front desk worked hard and covered a drink while I waited. He was able to secure a room and it worked out well. All of the staff were eager to assist throughout the two day meeting.
March 22, 2014
Rated 5 out of 5 by Trose13 One of the best stays in DC!
The staff at the W hotel made the stay absolutely amazing. Our room was excellent, with a decent street view. For my girlfriend's birthday they delivered a special gift that made her day even better. All of the staff was friendly and extremely accommodating. The view from the rooftop bar was also quite amazing.
December 4, 2013
Rated 3 out of 5 by di53 Not up to the high end category
J&G was reopening and there was confusion over our reservations. Also - at this level I expect ammenities like cotton balls, etc. in the room. And I resent having everything in the room with a price tag - come on, you're charging me $5 for a bottle of water. No turn down. The experience didn't match the price.
September 27, 2013
Rated 5 out of 5 by davidn Terrific mgmt and staff
So much good to say about this particular W property, it's difficult to know where to begin. Great energy in a superb location and setting; helpful, personable and knowledgeable staff; the best rooftop scene in DC. Management is the best in the business. If you're going to stay in DC, then stay at this W.
December 23, 2013
Rated 4 out of 5 by TravelingMan Can not beat this location
Stayed here once last winter and wasn't able to take advantage of the whole hotel. This time I had lunch on the balcony and that view is stunning. I enjoyed an upgraded room due to being Platinum with a view of the White House. Nice dinner in the downstairs bar and great breakfast the morning I was leaving.
October 29, 2012
Rated 5 out of 5 by CharlieNJ My stay in Washington DC
Fantastic experience. I am an SPG member and get upgraded periodically. I stayed one night on business and the W upgraded me to a crazy beautiful suite. Nicest I have ever been in. Too bad it was just myself.....my family would have loved it. Lobby is very elegant and relaxing.
March 23, 2014
Rated 5 out of 5 by RNM2041 W Hotels always great!
Love this hotel but I have to say my room was not as clean as W Hotels usually are! My mirror and sofa had spillages on them which had not been wiped up when I checked in. The carpet was dirty and there were things stuck to it! I will be back but expect better next time!
The spa was amazing!
February 14, 2014
Rated 5 out of 5 by RF85364 Review
Had an excellent stay at the hotel. I would recommed this hotel to everyone.
June 7, 2014
Rated 2 out of 5 by morton77 unfortunate
check in not friendly. basics not covered. not informed on anything to do with hotel. room to dark and uncomfortably laid out. dark hallways. view good if you like brick walls.
May 19, 2014
Rated 2 out of 5 by SNOUMay2014 Hotel location is convinient
Although hotel location is convenient, it is too expensive for an almost 3-star like rooms.
For nearly $400/nt stay, a leaky shower floor is unacceptable.
May 21, 2014
Rated 4 out of 5 by NYTVProducer Room Service Never Came
For such a distinguished hotel chain, I was extremely disappointed when room service did not arrive with my breakfast order. As a busy business traveler, I often rely on timely service, yet, the W disappointed in that regard. The room was clean & comfortable, but service needs work.
January 30, 2014
Rated 4 out of 5 by GuestWithExpectations Great Service
The service at the W hotel in DC is consistently fabulous, they really go above and beyond to accommodate you in every way. They offer a fresh, modern approach to top notch hospitality.
May 11, 2014
Rated 5 out of 5 by Picacho an upgrade to Wow!
I've stayed at W Washington DC many times, but on this visit was upgraded to a Wow Suite. It was.... Wow! SPG can upgrade me to Wow anytime. It's a terrific space.
More important, though J&G Steakhouse was closed for renovation, in-room dining was served quickly and the food was superb.
September 18, 2013
Rated 2 out of 5 by BizTraveler1980 Problem Property
Everything about my stay was a mess. From a room facing a dark courtyard to the rooftop bar, my experience wasn't good. Reached out to MOD and they were ineffectual. A month later still trying to get a copy of my folio. Stay away. Not ready for prime time.
March 27, 2014
Rated 5 out of 5 by Boys3 The W Hotel is chic & fun
Great location steps from the White House. Excellent service, award winning J&G steakhouse, chic remodel throughout. Best roof top view of DC with cool bar lounge for night time fun. New securiity, Hotel key card waved over sensor pad in elevator to activate & outside room to open door.
February 25, 2013
Rated 5 out of 5 by Michael111 Perfect Vacation
Hotel is just 1 block from White House and walking distance to National Mall and most attractions - this place has the usual W vibe yet also feels historic and in place in DC. Everyone at hotel was kind and welcoming!
April 26, 2014
Rated 4 out of 5 by Sherkey DC Fabulous location and beautiful hotel!
We always stay at SPG branded hotels, and have stayed here before. The location is fabulous for taking in all that DC has to offer and has a great roof top bar POV with an amazing view! For the first time we used their car service to arrive at our wedding destination and that was nice!
September 3, 2013
Rated 3 out of 5 by KSlade Tight Quarters to Share the Room
This is a lovely hotel - modern, very hip decor. Very comfy bed. However, it's tough to share the room. Shower wall IS the separation wall - if you turn on the light in the bathroom, you wake up your roommate. Same with using the sink - it's in the room, not the bathroom. TINY closet.
February 26, 2013
Rated 3 out of 5 by Nanmoo Very noisy
We were on the 5th floor but heard the live music until very late. Also heard the vacuums early. Very noisy room. Disappointing not to have any spa spots available, even a week before check in. We only received products in our room twice, ran out the 4th day. Overpriced.
February 19, 2014
Rated 4 out of 5 by GB0904 DC Style
A great hotel in an excellent position. The "Whatever Whenever" concierge mantra lives up to its name - a very dedicated team who aim to please. Only downside was the 'rock star' attitude of the door staff at Rooftop Bar "POV", otherwsie a great experience of a stylishly cool hotel.
September 9, 2013
Rated 2 out of 5 by BJB29 May look cool, but not welcoming
Having stayed at other W hotels I expected the modern decor and fun atmosphere, but I felt at the W Washington, the atmosphere and staff needed to remember guests still need to feel welcome and comfortable.
Lighting in the room was limited and made working or seeing oneself in the mirror difficult. The in-room sink also made the whole room feel like you were sleeping in a bathroom.
However, more disappointing to my stay was the service at what should be the jewel of the hotel - the patio bar, Staff were not attentive, waiting several minutes at a not that busy bar even to be acknowledged it not acceptable. And the policy of bottle service or $65 tab even for hotel guest is ridiculous. And the alternative of the lobby lounge was acceptable given you could not hear colleagues speaking over the loud singer.
We also came in the 15th street door and stuggled to get luggage in, we did not realize the bell service was at the other door, a sign on the door would have helped us or directed us around the corner.
November 17, 2012
Rated 5 out of 5 by Jhooks W Washington DC
My room was extremely clean and hotel staff were top notch and helpful for the entirety of my stay. They were prompt and easily accessible for all of my needs.
May 13, 2014
Rated 5 out of 5 by Jay85 Awesome!
This hotel is amazing! We had a room with 2 queens and it was very spacious. Front desk staff were very friendly and the Acura experience was great! The beds were very comfy and we couldn't hear any noise at all! Would definitely stay here again! Our kids didn't want to leave!
August 13, 2013
Rated 4 out of 5 by FMMarie Great location, great crowd, extremely helpful team
Loved the hotel and the staff. We were upgraded to a Suite, but it was right under the night club. On Fri and Sat they went until 2 am...then they seemed to move furniture up there starting at 4 am...so i am a bit disappointed in the use of my upgrade and points and money...
June 27, 2012
Rated 2 out of 5 by JT15 Too expensive for what it is.
Part of the reason my son and I stayed here was to enjoy the rooftop view. When making the reservation we were told how great it was. When we check in we find out it is rented for a private function. The lobby was a zoo and navigating the elevator was terrible. NEVER AGAIN.
July 30, 2013
Rated 2 out of 5 by MrsKrupa Very disappointing stay
I am a frequent business traveler and SPG member for many years. I would never stay here again nor recommend this hotel to anyone. It is definitely not on a par with other hotels. Decor cheap and garish. Halls painted black, dark, elevators slow. Room had filthy carpet, Bath very poor design and dirty; toilet with black mold under rim. Shower door design allows water to leak out all over floor. Bathroom door does not shut completely by design; no privacy. Only 6 hangars in the closet. Electrical outlets inconvenient; room not tech friendly. No coffeepot. Definitely not worth price despite location and rooftop view. This was for a special event; our son received an award at the Pentagon Friday. He had a choice between the W and another excellent hotel close by. We all wish that we had not stayed at the W and chosen the other. We will also be informing the govenment travel agent of our diappointment. Also asking questions in sections 3,5, in this survey that are redundant. You have information in the confirmation.
August 20, 2012
Rated 5 out of 5 by Sonny06 Extraordinary Stay
The W offered even more than we expected. The room was beautiful, quiet, and very comfortable. We were delighted with room service, it was prompt and the food delicious. The W staff was very professional, courteous and accommodating. It was a pleasure staying at the W.
September 29, 2012