Rated 1 out of 5 by Jack20131208 False alarm in 5 o'clock in the morning??
On Monday morning five o'clock, the alarm in the rooms was suddenly roaring when all of the guests were in their deep sleeping. Try to deal the "whatever&whenever HOT line", no response, deal reception? no response. Five minutes later, someone called himself the duty manger from the rooms' speaker, said it was a false alarm and asked the guests do NOT do any further actions, FALSE alarm??? And there is no further explanations via oral or writing to the guests.
Rated 5 out of 5 by Vincos THE NEW VIBRANT HEART OF THE WEST END
OVERALL IMPRESSION: With its glamorous W-style and A-list vibe (including ferocious-looking bouncers outside), this property gives the feeling of being the very centre of happening London but as guests we were always made to feel welcome at the party. The lobby seems to be one of the capital's hippest meeting places and there is a palpable air of excitement at any hour.
SPG RECOGNITION: From the personal greeting by the director during check-in to the hand-written notes from our Insider, every effort was made to make us feel like important and honored guests. While this should be standard practice across all SPG brands, many Ws are guilty of espousing style over the more personal touch so these gestures were particularly appreciated. Using a Suite Certificate, we were upgraded to a WoW Suite. It was Valentine’s Day and the in-room amenity of chocolate-covered strawberries and bubbly was particularly appropriate.
THE ROOM: With floor-to-ceiling wrap-around windows (even in the bathroom), the suite is nothing short of spectacular. The bath is one of the most beautiful I have ever seen with a centre island double-sink vanity, mirrors everywhere and a jacuzzi large enough for two. I particularly appreciated the many accent pieces, beautiful books and game board which gave the place the feel of a very glamorous urban apartment rather than a cookie-cutter hotel room.
LOCATION: Equidistant from Piccadilly Circus and Leicester Square, it doesn’t get more central than this. Virtually all West End theatres are within walking distance and sites further afield are accessible from nearby Underground stops.
EXCEEDED EXPECTATIONS: Unlike the usual skimpy interpretation of the Platinum Breakfast benefit by most Ws, this one provides a full buffet spread - and cooked English breakfast option - in the fabulous Spice Market restaurant. A fantastic goodwill gesture that starts the day on a very positive note.
DID NOT MEET EXPECTATIONS: There is a dedicated SPG Check-In Desk but a single queue for all so guests are served indiscriminately. As there always seems to be a huge crowd waiting, it would be nice if some effort was made on the part of the staff to distinguish who has the right to priority service otherwise this very valuable elite benefit is negated.
Rated 5 out of 5 by Anderson42 Fantastic!
Everything associated with the hotel was excellent! The doormen, reception, staff, room service, restaurant, etc. All really fantastic! The location is perfect with easy access to tubes, shows, shopping, museums, excellent food, etc. Hands down the best place we've stayed in London.
Rated 5 out of 5 by Poulette The W London Staff are the best
People make the difference. The W London staff are such nice people. (apart for the doormen downstairs)
Rated 5 out of 5 by Kamluca WOW
W is a FANTASTIC brand and the Leicester Sq property certainly is the essence of what the W Brand is all about. The staff are welcoming, informal yet will respect privacy. Every staff member encountered was cheerful and made you feel its "all bout me"! All requests were gracefully acknowledged and if this fell outside what they could provide, alternatives were provided, so NO is not option. The hotel is hip and is very unique. This is evident from the entrance to the rooms. The attention to detail is extremely remarkable. Everything must be noticed and appreciated……from the "Union Jack" book case to the "Disco Ball floor numbering" on each floor, and so much more!!! The rooms have been designed to maximise space and all the features give it that "special, extraordinary feel", i.e.: the use of mirrors, art work, colours and the sink in the room! The Bar is a MUST….a great vibe, music and selection of drinks. Great Hotel and look forward to the next visit.
Rated 5 out of 5 by WSwsWS EXCELLENT
We have travelled a lot and into very very good hotels in the world, BUT this hotel W London is just excellent, best service ever, best staff ever and best work ever. They have the best service and we will always stay there for sure all time we will be in london.
Recommended in high list.
Rated 5 out of 5 by BeijingBill Exellence
have used this hotel quite a few times and always am very appy with my stay
Rated 5 out of 5 by toddml More Home than Home!
Currently staying at this property so often restricting myself to reviewing it every other stay!
Last stay we did have a minor issue but everyone was apologetic and was told dont worry we will make it up to you next time! At some hotels this would concern me but here we took them at their word!
Well WOW is all I can say, from the start to the end of the 3 nights it was superb! They upgraded us to a awesome suite, treated us like we were the most important guests in the hotel yet it still felt like home and the staff were great! Checkin was easy and although someone new was on still efficient and helpful, the bar is great with almost everyone using our names!
We decided last minute to go to Spice Market and they fit us in, great service and then Wyld was well Wyld, we went for a couple fo drinks and came out at 4am, it is worth standing at the bar to see the show and work that goes on behind it, every drink is made with such care and attention!
Special shout out for Jess, Eric & Uri (sorry if spelling is wrong) and Ieva who looked after us so well in W Lounge the last couple of times!!
Great hotel, stunning staff!