Rated 1 out of 5 by MikeBrowne Nosiest W Room
Our room was located inside the Ice Machine room, all we heard all night was ice being made. Brutal!!!
June 24, 2014
Rated 3 out of 5 by cc50 hotel is under conctruction
My experience this time was unusual since because of the construction the staff was preoccupied. Also, my room lighting didnt work and couldnt be fixed while i was there. It was a disappointing stay.
February 3, 2014
Rated 3 out of 5 by GGMM Would not recommend
Room was small, bathroom couldn't even accommodate 2 ppl at a time, air conditioner was obnoxiously loud. My overnight stay ended with finding a roach on the floor and a spider in the bed. Won't be back
August 8, 2013
Rated 1 out of 5 by jr2007007 never again
this W new york at Lex was the worst hotel room I ever experienced at any SPG property. Room was dirty, overheated & noisey,hvac controls did not work and could not shut off heat, could not get any help
January 3, 2013
Rated 5 out of 5 by Haitham One of my favorite W ever
I stayed at this property a lot of times, the last two new years eve and multiple other times. The staff is very helpful, great platinum recognition, enjoyed the location!
I would definitely come back.
April 3, 2012
Rated 5 out of 5 by Lala22779966 Opera
The staff at the W lexington in New York is Great From Freddie who took care of my car and luggage and helped me navigate around the city. To the restaurant staff and checkin process everyone was great!
October 2, 2012
Rated 3 out of 5 by TBD2014 Loud Street Noise and Small
Very nice check-in person. Room smaller than I expected when I upgraded. I should have asked questions about what floor. More importantly street noise made it a very long uncomfortable night.
March 24, 2014
Rated 2 out of 5 by Lockout Failing on the Follow up
After being locked out my room due to a bad door lock; I was told it would be resolved quickly and that I would receive a complimentary breakfast the next morning.
I was also told that they would wait and fix my door after I checked out the following morning so I would get some sleep; then an someone showed up and began taking the door apart. Clearly he wasn't told to leave it to the morning.
Then I was told someone would call to take my breakfast order for the following morning. Never received a call.
So, the next morning I checked out at the front desk with no mention of the door lock fiasco or the missing breakfast; even though the person checking me out was the original person I reported the problem to the previous night.
Then around noon after I had already checked out, I received an email from the general manager apologizing for my inconvenience and offering a free breakfast. I thought to myself; "are you serious, she doesn't even know I checked out of the hotel".
If you must stay at a W Hotel in NYC there are two other in the same area; if not look at other options first.
November 19, 2013
Rated 3 out of 5 by AugSpecial This hotel was not up to the W standards
No usual quiet zone - music was loud in main area every nite. Difficulty obtaining consistent information from front desk, On last nite courtesy robes were not included in room nor was bath floor rug.
August 16, 2012
Rated 2 out of 5 by DouglasM Tired, unclean and indifferent staff
Poor room condition, asked for the slow drain in my shower to be addressed twice, never looked at, asked to have laundry collected, never happened. Staff was indifferent to my concerns, won't be back.
September 2, 2012
Rated 5 out of 5 by MartaO My NYC Vacation
Excellent location close to everything. Room was small but well designed, contemporary looking and very clean. Concierge service is excellent. On the not so good side the A/C in the room was loud.
September 4, 2013
Rated 5 out of 5 by JPG1 Always Stellar!
I have been to this hotel quite a bit and always it has been fantastic. Your front desk staff specifically Sami goes out of their way to ensure you are completely satisfied. See you again soon.
June 29, 2012
Rated 3 out of 5 by seedelman Small but comfortable
The room was smaller than what I expect for a W Hotel property but it was well laid out. A bit too tight for 2 people- would be better for one.
May 26, 2014
Rated 5 out of 5 by HelenofTroy Very accomodating
Our room was ready much sooner than expected. Very accomodating by storing our luggage before and after our stay, also very helpful getting us a cab to the port. We love love love New York!!!
October 20, 2013
Rated 5 out of 5 by darren49 GREAT HOTEL
FREE UP GRADE FOR OUR ANNIVERSARY ... GREAT LOCATION STAFF WAS GREAT 10 STARS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 9, 2014
Rated 3 out of 5 by RafKam OK-ish
Whatever you do, try not to check-in after 10pm. I could barely hear the front desk staff due to the very loud music pumping out of the living room bar. She seemed to mind it as much as me, as I got what seemed like a pretty surly service after standing in line for 15 minutes following a long haul flight. Don't think there was any SPG recognition (at least I couldn't hear anything about it), and room sure didn't look like an upgrade, on any of the 3 occasions I stayed here.
Every single room I stayed in seemed to have some issue with the telephone handsets, with batteries not working, and loud beeping in the middle of the night. Aircon not working in a mid-summer stay was also annoying, but pretty swiftly dealt with by changing to another (smaller) room.
The rooms are just too dark and cramped to be relaxing, in fact, the whole hotel feels cramped. Rooms are also showing their age, with worn carpets and mildew in bathroom tiles. Living room bar is ok, but once again, hard to find seats after 7pm.
Yet, location is spot on and rates are consistently good value, so I'll probably stay again...
April 13, 2012
Rated 4 out of 5 by 045475g Decent stay
Had a good weekend. Got an upgrade which was nice but unfortunately the cleaning staff spilled water on a Xmas card and ruined it (she wrote a nice appology note though). Overall a good stay.
December 12, 2012
Rated 3 out of 5 by Jimmy5990 Mr. James Sontag
Not only do they not answer the phobnes when you need service in your room.
But they lose your car taking 1 hr to find in garage.
I would never come back to this hotel.
April 22, 2014
Rated 4 out of 5 by bteiber Great stay
I was very satisfied with the hotel. The staff was very pleasant at check in/check out, and the room (albeit not very spacious) were very nice and clean.
May 15, 2014
Rated 2 out of 5 by Robdg Overall Experience
Check in was slow around 6:30 pm and noted the same occured on the second night of our stay. Room was too small for $350/night. Fitness center A/V on three exercise machines did not work.
January 23, 2014
Rated 4 out of 5 by oraclejim Good location.
Stayed for business. Hotel is showing a little wear and tear but definitely being maintained well. Service was great and very helpful. Would recommend to others.
May 1, 2014
Rated 4 out of 5 by Smythy Great location, good staff
Great location for business in midtown, responsive staff make each stay meet my needs.
June 22, 2014
Rated 5 out of 5 by NOH8 W New York never lets me down
We have stayed here numerous times as well as held events here with upwards of 300 people.
They always step it up and provide the best service!
May 20, 2014
Rated 4 out of 5 by Robert75235 Short but Great Stay
I only stayed one night and I was impressed with the hotel's location, professional staff, clean room, and the two bars in the lobby.
Will stay here again when I am back in NYC!
March 10, 2014
Rated 5 out of 5 by Judy The Greatest W on Earth
This place reigns Divine Supreme, because of the AMAZING people who step out daily, every time I stay there. This Hotel has "IT" ALL. That is why this W Hotel is the BEST on the Planet.
July 1, 2013
Rated 3 out of 5 by JGTX2013 W Dec 2013
I have stayed at this hotel many times during my business career and it seems both the quality of service and facilities continue to degrade.
-SPG Gold membership not a big help here.
December 30, 2013
Rated 4 out of 5 by JBK1010 W ON LEXINGTON
STAFF WAS FRIENDLY, HOTEL WAS CENTRALLY LOCATED. ONLY NEGATIVE WAS NO COFFEE IN THE ROOM AND HOTEL QUEST HAD TO PAY $3.50 FOR COFFEE IN THE LOBBY, THIS SHOULD BE INCLUDED IN THE PRICE.
August 26, 2013
Rated 4 out of 5 by Alison64 Nice place to stay
Great location and has nice features. Good rate, but the rooms are very small.
June 23, 2014
Rated 5 out of 5 by VT27 Treated like family
I loved this hotel from day one... I was treated exceptionally and have even become friendly with many of the staff. They are always wanting to accommodate !! A home away from home :)
January 12, 2013
Rated 5 out of 5 by Brian32 Another Great Stay !
Once Again a fantastic experience at the W New York. The staff provides exceptional service. Super clean rooms, and great amenities. My first choice when visiting clients in Midtown.
April 30, 2013