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Rated 3.5 out of 5 by 251 reviewers.
Rated 5 out of 5 by Our older generation loved the hotel and the staff! Just returned from 4 nights at your W. Our reunion group (10 sorority sisters aged 60+) enjoyed everything about your property. From the helpful staff at check-in, Cosette; to the concierge staff, all of the young men; to the Acura gentleman; to Andrew at the restaurant; right down to housekeeping...all were so hospitable and caring. They helped us get the most out of our stay in the city...from info on neighborhoods, shopping, transportation, and, especially, dining. The rooms were comfortable; the restaurant wonderful; and the staff..delightful! Thank you to all for a great hotel experience! November 10, 2011
Rated 3 out of 5 by W expectations not met I realize Comic Con implodes on the hotel but staff was seriously mediocre considering this is a W hotel. Also when I valeted my car it was spotless and when it was returned it was filthy! I mean beyond filthy. I wasn't aware they parked cars outside. When we approached the valet manager he seriously was useless and only offered up a 15 credit. I expected more from the W. July 29, 2014
Rated 4 out of 5 by Hotel was very sheek and clean staff was great, awesome customer service. Wish the heated pool was bigger (very small) more of a hang out- luke warm pool. no tv as shown in photo-its a picture frame. rooftop bar was awesome in the evening. Rooms were very sheek and clean shower had no door I spend time cleaning a lof to ensure there were no water stains or worse-a fall. no real views of anything but a torn down bldg on level 13. Acura Valet was an extra bonus! 5 minutes to pier or gaslamp area. more of a singles hotel-business oriented. but I went as a family and still felt very welcome by the staff. July 26, 2012
Rated 5 out of 5 by One very special place Our stay at the W San Diego was wonderful! all of our expectation were met and everyone was so warm and welcoming. July 30, 2014
Rated 2 out of 5 by W San Diego lacking Starwood standards I checked-in 7/20 and departed 7/22. The W San Diego did not live up to the expected Starwood experience. I received some fruit during turndown service which was nice; however, they did not remove the food from the room the next day. I also enjoyed some snacks in the room the first night and those were not replaced the following day. I had a dinner event that started at 630 and needed my dry cleaning back by the committed time of 6p; however, it did not arrive until 6:20. The lack of a shop in the hotel was a bummer and the bartender in the lobby was rarely seen. The bathroom was also sub-par...old, dated tiles with a tub vs a shower made for bad experience. I will not be staying at this property again. The only two positives were a friendly front desk staff and prompt delivery of the toothpaste and deodorant I forgot to pack. July 23, 2014
Rated 1 out of 5 by Terrible experience for dedicated Starwood traveler I am a Lifetime Starwood Gold member after spending many years a a Platinum member. I generally love Starwood Hotels and I am typically treated well. Despite making my reservation months in advance, and despite my status, I was assigned a room on a floor that was primarily a service floor. It was like staying in a prison cell. I overlooked a parking lot with a large trash compactor and the maids started slamming doors and pushing carts outside my room prior to 6 am! It was easily the worst treatment I have ever received from a Starwood hotel. Very dissapoiniting! May 18, 2013
Rated 1 out of 5 by Staff at San Diego W hotel Don't Care about Customer Compared to the W Dallas and LA, this was a huge disapointment. it's like the staff have been trained by a totally different organisation. Guys at the door good at opening the door and then great at watching you struggle in with your luggage. We were told the courtesy car was on a first come first serve basis (this is normak at W hotels), but then when we tried to use it at 6pm we were told it was, 'booked' until 7:40pm - eh?. It was clear that the hotel is not making money and that they've chosen to cut down on 'non essential' spend, like the windows, clearly had not been cleaned for months if not a year. Also you need to stop charging guests who are already paying 400USD a night for Wi Fi in the room, its prehistoric........ March 11, 2013
Rated 5 out of 5 by Great Hotel Located within a 3 minute cab ride to the center of the Gaslamp area this hotel is awesome. Beautiful trendy interior, lounge, and rooftop bar make this the perfect hotel. Rooms are comfortable, spotless and are the perfect size. Front desk host checked us in quickly, made dinner reservations for us at a restaurant that was already booked for the evening and then made great suggestions for nearby bars and late night hangouts. Great hotel! Fitness center can use improvement, very limited weights/machines/ etc. March 5, 2014
Rated 5 out of 5 by Mr. I had a good experience at the W San Diego July 25, 2014
Rated 3 out of 5 by Could be a lot better The W in San Diego was a bit of a disappointment. The rooms were nice and the front desk staff was friendly and helpful. The pool and pool area is ridiculously small. They need to have more than one server in the "rooftop" bar (it's on the third floor). It took forever to get a drink and I finally gave up and left. Breakfast in the Kelvin is way over priced. $5 for tea that they giveaway in the lobby! My $4 croissant was stale and inedible. This hotel has a lot of potential but it just falls short. August 14, 2013
Rated 3 out of 5 by More trendy than practical. While the hotel was styled very modern, it did not appeal to my need of comfort. The shower design left water all over the floor and toilet seat. The staff as well as the food was excellent. However, the carpet was dirty and the fridge in the room was filled with alcohol so there was no room to put any snacks or drinks. I would recommend this hotel to the person who wants to party but not for someone there on business or for an entire week. Also, a good walk from the conference center. March 9, 2013
Rated 4 out of 5 by Nice hotel, Wish the staff was nicer. I stayed at the hotel last weekend to celebrate my birthday. When we arrived it was a little difficult to find/get to the parking. Once we arrived the valet staff was very helpful and kind when we checked in and out. I did not have the same experience with the staff checking in. They were not very friendly. To be honest, the person who checked us in was a little rude. We had the same experience when we tried to go to the rooftop to purchase drinks and food. We sat for a while before anyone even came over to ask if we needed anything. So we went elsewhere. The room was nice I loved the chalkboard and the window seat. The concierge directed us to this really awesome restaurant in the Gaslamp district. We ended up walking and it was not far at all. Overall we had a nice stay. I just wish the staff was a little friendlier. September 5, 2012
Rated 5 out of 5 by The Perfect Mini Getaway! HAD to get the heck out of OC, so we decided to book a last-minute overnighter @ the San Diego W. The BEST decision of 2011! Room was beautiful and comfy as usual; however, the room service staff EXCEEDED out expectations. My friend was sick - so when my meal was delivered and Katrina discovered he wasn't well, she didn't hesitate to offer him hot tea - gratis as a kind and caring gesture. We'll definitely be back next time we need to escape. January 2, 2012
Rated 1 out of 5 by W Hotel Rooftop Bar Last night I went to the rooftop bar with two friends. We sat near the outdoor fireplace. The cocktail waitress and her supervisor utterly ignored us for over an hour. She hovered over a nearby group (about 10) people and catered to their every need, but treated us as invisible people. I had to walk to the bar twice to get drinks for our group. I don't know her name but she should be fired. She also ignored another patron who was seated nearby, treating him as an invisible man. On leaving I complained to the bartender (a male), who was kind enough to offer me a drink (I declined). This was horrid service, enough to make me want to never return again to the W rooftop bar. March 29, 2013
Rated 2 out of 5 by needs improvement Too long of a wait to get things done. Had to ask for a crib 3 times; took one hour to get a crib to the room; room keys did not work initially and had to wait half an hour to get new keys; asked for a connecting room since I had to rooms reserved and was told not avaialable; asked for a ADA equipped room, not available; did not make a didifference to have gold status with SPG; rooms do not even have a coffee machine!!disappointed overall. July 4, 2012
Rated 3 out of 5 by Great Staff The staff at the W San Diego was exceptional! They definitely made up for what this hotel lacks. The hotel itself seems to be dated. The rooms are simple with an IKEA furnishing feel…and whose bright idea was it to build a shower without a door? Every time I showered, the bathroom floor would get flooded and the toilet seat would get soaked because of the big hole in the glass. I can appreciate “Modern” but this is simply dumb. I looked forward to lying out by the pool and was disappointed when I saw that it was the size of a hot tub. Definite thumbs down!! The hotel is across the street from a fire station and we could hear sirens all night long. It is also a block away from the county jail which for some reason attracts transients. The hotel itself is clean and the staff is excellent. The amenities are subpar for a W hotel. I will not stay here again. June 4, 2013
Rated 2 out of 5 by Staff slaking Checked out at 6:45AM, not uncommon for hotels. No one at the front desk... so I waited for 10 min. Knocked on the door to the office several times, and no one answered. Had the car valet get in the office, and sure enough someone finally came out, looking like he just woke up. No appology or anything! SECOND TIME this happens!! March 13, 2014
Rated 4 out of 5 by It's a W I have grown accustomed to great custmer service at the W and the San Diego property did not disappoint. My parents came for a bit as did my gf's sister - the staff had no problem with holding their cars for a few minutes. We went to Sea World and they had no problem holding our luggage after we checked out. Overall they were very helpful, friendly and professional. June 3, 2013
Rated 3 out of 5 by Nice vibe, thin walls Friendly staff and fun environment. Unfortunately the walls are pretty thin. July 18, 2014
Rated 5 out of 5 by Great customer service From the moment who drove up and promptly greeted by valet to our check out, this hotel exceeded expectations. There's no self park option and valet is $39 per night. But it's downtown and close to where you want to be. It's a nice half mile stroll to Seaport Village for a romantic sunset dinner by the water. We walked another half a mile to the gaslamp district for some evening partying. The hotel has a nice hip rooftop bar. The room was comfortable and clean. There's no tub however and no coffee maker. We had a hard time with the wired internet and the ice machine was out of ice. At check out we let the front desk know and so they apologized and comped us our $20 bottle of vodka we opened from the in room mini bar. On our way out we asked for a breakfast place suggestion and the valet told us about a great local joint (Hash house a go go). He said there's a long wait but would have the concierge call ahead for us... He did and we were seated promptly, Great service! July 14, 2014
Rated 5 out of 5 by Awesome customer service my client and I have been at the W San Diego with 100 guests and we had an amazing experience, the hotel staff was fantastic, great hospitality, great service. The rooms are very conformable and clean, the roof top is spectacular and great for happy hours. the entire atmosphere is very happy and welcoming. i will definitely suggest and come back October 7, 2013
Rated 4 out of 5 by Good but not thorough Everything about the stay was great except checking out. I ordered a roll away bed but ended up canceling it before it was brought to the room. The desk assured me I would not be charged. Upon checking out I was charged and then had to have the charges reversed. Aside from that. Great hotel July 14, 2014
Rated 3 out of 5 by Was a big fan...Now Disappointed! I stayed at his hotel several years ago and was surprised how much it has declined. Carpet are dingy and dirty looking. Shower heads are awful...worst ever..with Luke warm water. And the huge disappointment of no free wifi in the rooms. Who on earth would pay $14.95 a day for wifi!!!! It's free at Starbucks. I'm done with the W!, January 27, 2013
Rated 5 out of 5 by Exactly as Expected My experience at the W was exactly as expected. We checked in Mid-Week so the lobby was busy but still comfortable. We were traveling with children and the Window Bed was ideal. The location is convenient to tourist attractions, shopping and apparently business centers as many guests seemed to be business travelers. December 5, 2011
Rated 1 out of 5 by Avoid This Hotel I was charged for valet parking which I did not use and I can not get it reversed. No response from management or billing, I spoke to someone on the phone who told me it was fixed and it wasnt. I am shocked this is a Starwood Hotel. I would not stay at a hotel where they will bill you for random extra charges. July 16, 2013
Rated 4 out of 5 by Good weekend getaway The hotel is in a downtown location, but isn't really nearby any attractions, restaurants, or nightlife (except for the excellent Karl Strauss brewery around the corner). It is possible to walk to Gaslamp, but it is long walk. I recently got SPG Gold status, but nobody mentioned it on check-in or asked about my amenity (although a 250 point bonus did post to my account). The food we had at the bar/restaurant was acceptable, but for the price I would have expected a little better. The lobby and the overall facility was very nice and recently remodeled. The room was comfortable and clean, although it could use a remodel to stay on par with other W properties we've stayed at. Some of the furniture was a little beat up in places with scratches and dents. Although some other reviews complained about the design of the bathroom/ shower, we actually liked it ( and thought the hole in the glass to adjust the water was quite clever). We got a great rate, and as a result we were quite satisfied with our stay. January 15, 2014
Rated 3 out of 5 by Great staff, beautiful lobby Location isn't the greatest as it is on the outskirts of the Gaslamp District in a dead area of town. Cool Corner room was fine, nothing special. Given the cost of a W Hotel there really should be King Beds, free internet access and cheaper Valet Parking. The lobby is beautiful and the staff was excellent. October 15, 2013
Rated 5 out of 5 by Thanks for your flexibility! Wanted to thank the GM for his care and flexibility in moving my hotel stay, at the last minute, due to an emergency situation that arose. It was one lest thing to worry about during a hospital stay and we really appreciate the ease in rescheduling, and finally coming to SD for a nice night away! June 3, 2013
Rated 3 out of 5 by Room Cleanliness and repair The room I stayed in needed to be in repair. The carpets were stained with bleach or some other substance that had stained the floor. They were clearly worn and did not appear to be clean. The pillows on the window seat clearly had something spilled on them and needed to be cleaned as they too were stained. The previous guest left hair stuck to the wall where they had clearly plucked something off their face, and stuck the hairs on the wall of the bathroom. I can see why housekeeping did not see this, but I was more than disgusted at finding this on the wall. The blinds on the windows did not close properly and that being said, the drapes could not fully block out the sun in the morning. The furniture on the bedside table was in need of repair, the fake white wood ripped off of it. The hotel in general is seen as a party location, I get that it sees a lot of abuse, but it is in dire needs of repair. As someone who books events for a large corporation, I would never book my guests into this location. It was mildly disgusting. October 7, 2013
Rated 5 out of 5 by Fabulous Staff and Fun/Funky Hotel The hotel is modern with very fun adds. The bar/lounge area with chess/tic tac toe and checkers. The Roof Top was beautiful with lovely night time views. Loved loved the window seat which also worked as a place for my teenage son to sleep. September 1, 2013
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