Rated 5 out of 5 by SPGPlatinum A Truly Outstanding W Hotel in London
I am a Starwood Platinum SPG member for the past fifteen years in-a-row (with 1,000+ total room nights logged) and am an inaugural Lifetime Platinum Member. I have stayed at a wide range of Starwood-branded hotel properties in North America and Europe. I am a Global Software Sales Manager with extensive multinational business experience.
I recently completed a mid-August stay at the W Hotel – Leicester Square in London as the initial part of a two week family vacation to London, Paris and Barcelona. I have to say that I am most impressed with the all-around operational excellence of this property.
The General Manager at this hotel is really on top of his game, He runs one of the tightest hotel operations that I have ever seen over the years and he truly knows how to take the finest care of SPG Platinum members! He truly sets the “gold standard” for General Managers in the Starwood empire!
There is great attention paid to detail at this property. All common areas and hallways are in perfect condition. From our room, I made a variety of requests to housekeeping and found that the service response times were excellent. Housekeeping also did a perfect cleaning job each day.
The front desk staff was most friendly, polite and courteous and always addressed me by name. Same for all of the staff members! The breakfast buffet in the trendy Spice Market restaurant was excellent each morning.
I found that the location of the W Hotel to be overall excellent, being two blocks away from Picadilly Circus and good proximity to key tourist attractions such as Buckingham Palace, Westminster Abbey, Houses of Parliament / Big Ben and The London Eye (Ferris Wheel) .
The W Hotel is my new favorite hotel in London and I highly recommend it those seeking to stay at truly a world-class hotel property in central London.
28 de Agosto de 2013
Rated 5 out of 5 by WFANFANFANW Very fashion hotel
I'm fan of W hotel. Central hotel where all the facilities are provided. The Concierge is very helpfull. Porters are really cool. Ambiance at the bar is young and fun ! I look forward to go back to W !!!
26 de Agosto de 2013
Rated 5 out of 5 by EW48 Pleasantly Surprised!!!
Needless to say, after reading some of the reviews on this site, I was a little concerned about my planned trip to this hotel. As it turns out, I had no reason to be concerned.
My wife and I just concluded a great five days at the hotel. Kelly Morgan, the new Director of Rooms, was terrific, gave us a great room and personally met us when we checked in. We were on the second floor, but never heard any noise from the bar. They have added some sound proof doors to separate the rooms from the bar noise. Our room was large with a separate lounging area, and we had no issues with the bathroom. We found the staff to be courteous and very helpful. The concierge staff and the bellmen working at the entrance were especially helpful in guiding us as we planned our days. Also, the breakfast buffet was good and convenient. Finally, the location of the hotel was in the heart of everything. We walked everywhere.
My wife and I highly recommend this hotel.
22 de Agosto de 2013
Rated 5 out of 5 by NJ588 Excellent Location For London Visit
The location is good for the center of London and the Eye. Next to China Town makes it good for food, and the surrounding is full of fun specially at night.
12 de Agosto de 2013
Rated 5 out of 5 by CapeCodTravelers Outstanding Staff, Ideal Location, Amazing Property
We enjoyed a truly perfect stay at this property. We were upgraded to a gorgeous suite on a quiet floor and enjoyed flawless customer service by every member of the staff with whom we interacted. From the moment we arrived and were greeted with a welcoming, professional and gracious check-in - our needs were anticipated and exceeded. We greatly appreciated the personal care we received from every member of the staff. The concierge team was knowledgeable and creative; the housekeeping service was flawless, consistent and accommodating; and the doormen/valet/security service was responsive and charming. We also were thrilled with the quality of the food presentations both when we dined at Spice and when we enjoyed in-room dining. We are looking forward to returning to this property!
6 de Agosto de 2013
Rated 5 out of 5 by Mag319 Wonderful Stay
Chic design, excellent room facilities, friendly & helpful staff
30 de Julho de 2013
Rated 5 out of 5 by RWDCPA Overall a great hotel in a good location
First class hotel and very friendly / helpful staff. Located in a very happening part of London. Great bar/lounge. Made for a fun stay. Only wish they had a roof top bar or terrace.
16 de Julho de 2013
Rated 5 out of 5 by ajd1564 A warm welcome from a cool Hotel
The Hotel has achieved that subtle and usually elusive balance between being a place you have to stay when you are away and a place where you want to stay longer when you're there.
The staff are as warm and efficient as they are cool. The rooms are a welcome change in style and comfort. The public spaces are invitingly different with interior designs that interest and excite. The W Hotel London provides an opportunity to have a different hotel experience - a really enjoyable one.
16 de Julho de 2013
Rated 5 out of 5 by Reggy81 Excellent all round
This is the first time we have stayed at this hotel and it was just excellent. I was a little wary after reading some of the reviews so I asked in advance for a quieter part of the hotel. I can't rate the staff highly enough, nothing was too much trouble, everybody was extremely polite, helpful and above and beyond their roles. The room was immaculate with excellent black out blinds, and no noise at all despite staying on a busy Friday night.
I would most definitely stay here again, many thanks.
15 de Julho de 2013
Rated 5 out of 5 by Landon21 Perfect Location for Visitng Yanks
Our first trip to London with Wimbeldon as our main focus. What a great location. Room service was wonderful and I must say I never expected the gym to be as well equipped as I found it to be. A wonderful place to stay for our first trip to London.
15 de Julho de 2013
Rated 5 out of 5 by Antz Stay for London Pride
We have stayed before and the staff remembered us, gave us a great welcome and our stay was as good as before - highly recommended
3 de Julho de 2013
Rated 5 out of 5 The hotel and the club at one place
Perfect hotel with perfect bar and club. Nice DJ's. Strict face control is necessary to make your staying comfortable
2 de Julho de 2013
Rated 5 out of 5 by Jkosobucki Great place to stay in London
Stayed overnight after the Bruce Springsteen concert and had a great time!
25 de Junho de 2013
Rated 5 out of 5 by Murpho 5 Star All The Way!
Spent weekend at W London as anniversary surprise for my good lady.
W is in superb location, right in the heart of London and nearby to all fantastic theatres and restaurants all in easy walking distance.
Staff were very helpful and even provided us with an awesome room upgrade to WOW Suite which certainly lived up to it's name!
The Wyld bar was also very vibrant, with superb music and great party atmosphere.
All in all we couldn't fault the whole weekend - well done to the W team and thank you!
10 de Junho de 2013
Rated 5 out of 5 by Adam65 I'll back
I'll surely back in this very beautifull and friendly hotel
5 de Junho de 2013
Rated 5 out of 5 by ModeNeverLetUDown W for WOW
Rooms are amazing, Staff are brilliant, so friendly and helpful....Location is awesome!
We cannot recommend this hotel highly enough!!!! :)
1 de Junho de 2013
Rated 5 out of 5 by zack W stands for Wonderful.
I had a great night’s stay in this hotel. The gym was good, the staff were friendly and helpful, and the room itself was very comfortable. I do wish there had been a bath in the room, considering what I paid for it.
27 de Maio de 2013
Rated 5 out of 5 by Wilhan78 Excellent!!
This is my second stay at the W Hotel Leicester Square and I love it even more! I requested Hypoallergenic bedding and received confirmations from the hotel that this would be sorted and it was. The afternoon rock tea is a must!! We went the hole hog and had the cocktail too, it was 2 hours well spent!! The cakes and sandwiches were excellent and very filling. We thoroughly enjoyed our stay and look forward to staying again!
24 de Maio de 2013
Rated 5 out of 5 by JuryN Great Hotel
I've spent a couple of days in W Hotel in occasion of my girlfriend birthday, I must say that the hotel staff made our stay brilliant, my special request were all met and the hotel itself of course is brilliant and vibrant as I like it.
A special thanks to Jess who made our stay special.
24 de Maio de 2013
Rated 5 out of 5 by Jys1208 Excellent service/room
This was my first time in London, and the W Leicester made my experience a memorable one. The hotel is centrally located, I was in walking distance to many sites, shopping, restaurants and more! The hotel staff was excellent, service was great! Had breakfast at Spice market, a massage at the spa, and there is not one bad thing I could say about this place. I will definitely recommend it to my friends & family and will be back!
24 de Maio de 2013
Rated 5 out of 5 by Acandella Great SPG treatment
I received early check-in and late check-out which made my stay so much better. The room was fantastic on the 7th floor so good views. The vibe is fun, staff friendly and location superb! Thanks for everything.
15 de Maio de 2013
Rated 5 out of 5 by Glenn242 A true 5 Star experience
My Wife and I recently stayed at the hotel to celebrate our 20th Wedding Anniversary. From the moment we arrived to when we departed Jess and all the Staff were first class. Always polite and helpful, nothing was too much trouble. The room was surprisingly quiet considering its location with all the amenities you would expect. The night club was very exclusive but we were treated like VIPs by the bar staff. Thank you to all for such a memorable experience. Anyone reading this should think of the W first it you want 5 star luxury in the centre of London.
14 de Maio de 2013
Rated 5 out of 5 by mskylesm A fabulous hotel in the heart of London's West End
I had the pleasure of staying at this hotel over the weekend & wouldn't hesitate in returning. The staff in the reception & concierge area are really welcoming & friendly; I would add that the security guys downstairs can appear a little rude at times asking if you're a guest etc, but at least we can feel secure whilst staying here!
We stayed in a standard room & considering the location in central London, I was really pleasantly surprised with the excellent use of space, it's a really unique product & has everything you need for a couple of nights stay. We ate in Spice Market & whilst the service wasn't entirely on point that night, I've eaten there previously & I know the service is typically exceptional, so I think this was a small blip the night we were there. In any case, the food was truly fabulous & I love the concept of the open kitchen, getting to see the chefs preparing the food in front of you. Service at breakfast the next morning was excellent & the food was so fresh; you cannot go past the delicious french toast with sauteed apples, a great hangover fix! We had drinks after dinner with friends in Wyld Bar & the service in there was second to none - we were lucky enough to have reserved an area in advance & our waitress / hostess for the night was full of personality, yet professional & genuninely cared about making sure we had a great night. I was even surprised with a delectable piece of red velvet cake with candles for my birthday! It's always the small touches like that which go a long way to holding great memories for years to come. Without a doubt, we'll go back to the W London - it's a true standout & I thank Ian the GM & all his team for having made our stay so special.
23 de Abril de 2013
Rated 5 out of 5 by vermemic Team Drinks Schroders
We were very professionally received by the hostess and doormen. After a very short wait we were escorted to a few cleared tables and very quickly served. The staff from doorman to the host and waiter in the bar were all extremely friendly, helpful and made sure that our visit truly felt like nice and fun evening out with my team. My compliments to the staff at the W!
22 de Abril de 2013
Rated 5 out of 5 by Keri This is a fantastic hotel- great energy and top notch staff
This is an amazing property in an vibrant location close to the tube. The staff took fantastic care of me. During my check in, Reception staff went to extremes to get me situated. Place is immaculate. Front doormen - so nice. The bar is very well run. My room was a great space, I am a hotel snob and I am 4 days into my six day stay and this place earned every one of my five stars.
20 de Abril de 2013
Rated 5 out of 5 by Anonymous Perfect W Hotel
We spent an exellent few days in London last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms very comfortable, Perfect Location, everywhere is in walking distance. One of our favorite hotel and it is highly recommended for those who visit this lovely city.
19 de Abril de 2013
Rated 5 out of 5 by Natasha This hotel has a very vibrant and young feel to it
The W is in a prime spot in London and the hotel has a lovely atmosphere about it, the staff are very friendly and welcoming, its just great!
The breakfast is amazing and the service is always perfect at the bar too!
There is great music every night by the bar and the hotel has a really fun club inside it which is awesome!
There is one particular waiter called Will by the bar he was so lovely! He spoke to us a lot and was interested in our visit and paid a lot of attention to us which was lovely and he was always smiling which is always great to be around!
I will defiantly recommend this hotel to all my friends and family! you will never be disappointed! have stayed there a couples of time and its just fab!
19 de Abril de 2013
Rated 5 out of 5 by AJ2310 This hotel has friendly and approachable staff
Having started our Europe tour at the W in London, it was great to get good service from all staff at the W especially the staff as you enter the hotel from downstairs. The hotel was modern with innovative room design and features. The fitness centre was top-notch and They also had a great bar downstairs! Also it was walking distance to everything . We are ending our Europe your here so looking forward to the great service again !
14 de Abril de 2013
Rated 5 out of 5 by David55 WoW Experience - Raising the bar for hotels in London
I was in Suite 611 . Amazing very spacious 3 roomed suite .
The W Leicester Square has set new standards for the W brand , as I have stayed at a number of W hotels . Great Hotel experience , coupled with excellent service. The location of the hotel in Leicester square is the cherry on the cake .
25 de Março de 2013
Rated 5 out of 5 by eduapu Try this experience
W London is a modern and very well designed hotel located downtown London.
We spent an exellent weekend in the city last week.
Great atmosphere, professional and friendly personnel welcomed us at the reception. Rooms were just the right mix of design with very inteligent and practical solutions. Particular attention is given to the cleaning service (they pass several times during the whole day) and every particular is taken into account to make your stay easy and confortable.
There is also a very nice launge bar on the first floor, with nice people and professional barmen. Cocktails are prepared with the right attention. A great taste of London that made our weekend a special one.
23 de Março de 2013