Rated 3 out of 5 by redssavoy Room size
I was unaware that the room I would be in would be as small as it was. I realize that I shoudl look closely at the SF when I make the reservation, but I honestly have never stayed in a room as small as the one at your hotel. I do appreciate the free internet access as a way to soften the blow of the size of the room, but it was not enough.
The concierge helped me arrange transportation one evening, and gig a great job and was very helpful.
May 26, 2014
Rated 2 out of 5 by Coffeeaddict Didntfeelspecial
Stayed here for a wedding, but did not get any perks for being SPG. For all the times I stay with Starwood for business, I was hoping for a little special treatment for my personal travel. No such luck. :-( The room had a terrible view. Our requests for simple things like a box of tissue were not responded to. I had to find the maid in the hallway and ask for tissue and toilet paper. We did however have good service from the concierge, George, who recommended a fantastic babysitting service. Also, the doormen were great. Always greeted us with a smile and a fun comment to my son, which made him feel special.Restaurant was ok, small portions and extremely expensive. Not worth the money. Overall, it was a little disappointing from what I usually expect from Starwood.
September 23, 2013
Rated 3 out of 5 by FLGAL14 Small Rooms and Uncomfortable Furnishings
Bathroom sink was actually a bar sink and couldn't stand in front of it with bathroom door open. No space between toilet and shower. Shower rod is not curved and curtain blowing all over into tub. TV hung so high on the wall I got a neck ache trying to watch it. The desk area was good size and the room had ample electrical outlets. What is up with room service? Ordered artisan cheese plate and decent amount of cheese, but only three tiny baguette slices.
May 14, 2014
Rated 3 out of 5 by TeachIL Alright
We were in town for a wedding. We had to wait almost 40 minutes for our rooms. The size of the same priced rooms varied greatly. Groom's parents room -- sit in the chair at the desk and it touched the bed. Bride/groom also had the small room. Another room for the bridal party was a bit bigger. Ours was the largest. All were "wonderful" rooms costing the same. High price still did not include free internet.
August 21, 2014
Rated 5 out of 5 by Suzan Stay Review
The accommodations were good. However, there was not enough drawer space and the bathroom was tiny. I had no place to set cosmetics on the counter. It was not very female friendly. On 2 occasions towels were not replaced in the bathroom. Staff was friendly and helpful. Restaurant was very pricey. I know it is a gourmet restaurant, however, the quantity of food served was very small for the main dishes. I guess I'm accustomed to Texas portions. The quality of the food was good. I probably would not stay there again.
April 26, 2013
Rated 1 out of 5 by gustca01 Smallest room I've ever seen
The room that we received was smaller than the smallest rooms I've seen in, even in NYC. I'm used to the W being a great experience and have been a Starwood member for years. They wouldn't upgrade even though acknowledging my status. I would not recommend this to anyone. The lobby and bar areas are cool. Rooms are horrible.
August 23, 2014
Rated 4 out of 5 by SumuQim Convenience
We traveled with Amtrak so this hotel was quite convenient... even if the rooms are on the smaller side, it's warm and cozy enough for 2 or a couple to enjoy. We were able to get last minute massages which was a nice treat - and def eat the food at the hotel - it's TO DIE FOR!!... seriously everything on the menu is awesome!... We preferred eating at the bar versus ordering in... plus their specialty cocktails were awesome! We will be back!
August 18, 2014
Rated 1 out of 5 by MIADmom W is for Worst!
This was absolutely the worst hotel ever. Front desk staff was rude (Justin, Rick)
I provided i.d, credit card, and a printed itenerary, and staff insisted on calling my husband at work to make sure "it was ok that I checked in". Was that really necessary?
There were undisclosed fees for everything once there. $55 to park, $50 to get a room with 2 beds- reservation clearly stated there were "2 adults and one child under 17". They crammed us into a King size dorm room, then said if we needed 2 beds it would be $50 extra. They have a policy to freeze $200 on your credit card that "may take up to 30 days to replace". Ours was taken out twice and still not returned! Decor was trashy rather than classy, and mediocre as far as cleanliness. Would not reccomend this one or P-line services either!
July 9, 2012
Rated 4 out of 5 by SeeLee66 Great staff: poor system
"Shout outs" to the staff from the front door to the desk. Arianna solved all our issues quickly. Chelsey Watson did a great job in arranging our brunch
Rooms for many members (including my wife and me) of our party were not ready when we checked in.
Billing process was poor. No paper bills and therefore no opportunity to review the charges.
May 31, 2014
Rated 4 out of 5 by Hartsbourne Stayed here a lot but this time different
I stay at this hotel fairly frequently and usually have a very good experience with the staff at the hotel..... except for the check-in woman this evening. Surly and unwelcoming would be good descriptors and given both her comments to me and the room I received, limited recognition of my status other than somewhat begrudgingly giving me my 500 bonus points. Certainly didn't feel welcome, no recognition that I was here only last week and the prior week. Could be improved!
October 17, 2012
Rated 4 out of 5 by Tony2324 Good hotel but.....
the pillows were terrible. The hotel was clean, nice and as adviertised. However, the most important quality a hotel can offer is room comfort and the ability to provide a good night's sleep. In this regard the hotel fell a little short. Additionally, the wall was paper thin. We could hear the conversations in the room next to us at bedtime, however we did not feel justified in complaining because the people next door were just carrying on a normal conversation.
November 7, 2012
Rated 4 out of 5 by Averagesizedfemale Smallest hotel bathroom ever
The bathroom was so small, that it was impossible to sit comfortably on the toilet, without the corner of the sink gouging my back. I could hardly squeeze my hand between the wall and the toilet, to reach the handle to flush. There was no counter to place any of my toiletries. Even the tub was narrower than most. The closet was literally bigger than the bathroom, which seemed like an after-thought. However, the food that was served for our meeting was wonderful!
March 10, 2013
Rated 3 out of 5 by mike749 Down town Hotel
We selected this hotel due to its location to what we wanted to do. The expectation of staying in a room that is listed at $369. per night was disappointing. I did not expect the penthouse, but the room was small and basic. I have been on business trips and it was made for that type of traveler.
May 19, 2014
Rated 1 out of 5 by Army412 Huge Disappointment
My room key failed to work on several occasions. The rooms air conditioning did not work properly, the wifi did not work on my first night and I was incorrectly billed $23.67 for minibar. I also do not like having the hotel attempting to sell me a box of condoms in my room. Overall I did not like my experience at this hotel and will definitely not return.
April 26, 2014
Rated 2 out of 5 by Chuchu Incredibly small room!
I was shocked and surprised by the size of the room we were assigned! It was a little more than a large closet and the bathroom had hardly any wiggle room. The sink was tiny and the shower stall was SMALL...
May 27, 2014
Rated 5 out of 5 by RadA380 Great Hotel, Great Atmosphere and Great Location
The outside of the hotel looks spectacular if you arrive at night. We arrived at around 10pm at night and the site of the hotel lit up in purple gave an incredible first impression. Right away we were excited to stay here. The lobby was like a night club with great music, lots of seating, and a good bar. Upon checking in we were upgraded from the Wonderful room to the Spectacular room. The room was huge with lots of space, big bed, big washroom and a big screen tv. Staff were incredibly friendly as well.
The location was great too. 5 min walk from the Willis Tower (Sears Tower) , minutes from the river and the River Walk and not far from Millennium Park. Also being right in the Loop it's to get anywhere when staying at this hotel. I'd definitely recommend it to anyone.
August 6, 2014
Rated 5 out of 5 by BMET7979 Great location and cool rooms
I loved the location of this hotel and the room had a style that was incredible. Even the lighting was different than any other hotel i've been in. Loved the underbed accent lighting. Unfortunately the same accent lighting allowed me to see that the floor wasn't vacuumed very well finding two red M&Ms and a few crumbs when i was checking out the under the bed lighting.Would have been a perfect score if not for that.
June 2, 2013
Rated 2 out of 5 by jtv88 Room
Room way to small for 2 people. No dresser to put away your clothes. and no room in the closet to put your shoes away. And the bathroom was way so tiny, and you could hear the people in the other room. So I was very disappointed
May 13, 2014
Rated 4 out of 5 by Chas27 Top dollar, good room, everything extra
although the room was fine, the price was no bargain and everything cost extra.so although the room was very nice at the price it was, things like internet access should have been included. You couldn't even print without pain over 20 cents a page and 30 cents a minute for access and that the price I paid for the room that's ridiculous.
I apologize for poor punctuation as this message was dictated.
March 29, 2013
Rated 2 out of 5 by Cosmojones Paper thin walls
I could hear everything in my room even my neighbors talking! Awful experience! I could not watch tv at night since my neighbors complained on volume!
May 21, 2014
Rated 5 out of 5 by rbsaltz 100% Whatever/Whenever
W Hotel Chicago - City Center was the perfect place for my short stay in Chicago last week. The location was great, the rooms are quite spacious and comfortable, and the gym had everything I needed and more. Special shout out to Eden at the Whatever/Whenever front desk, who went out of her way to help me box and mail packages that I would not have been able to send out without her assistance!
January 4, 2013
Rated 1 out of 5 by KCtraveler Dirty Rooms, Lack of Service
I asked for extra pillows three times during my stay (once as a request on my reservation and twice with the desk staff), and these never made it to the room. As I travel often, I always inspect the room for cleanliness. This hotel was well below my expectations (white biological stain on chaise lounge chair, filthy bathroom counter / vanity, and hair left in the tub from previous guest. The walls are so thin that you will be able to hear all conversations in the room next door. There is a long wait upon check in, as an additional front desk attendant will not come to assist until there are at least 5 people in line. I am extremely disappointed in my stay at the W; I decided to stay with SPG while in Chicago as I am loyal Platinum guest. This is not an ideal hotel for the business traveler / road warrior. In terms of price, there are other hotels in the area that are less than or comparable and are far superior.
February 14, 2014
Rated 4 out of 5 by RSqrSF Tattered
This W Hotel room - must have been FABULOUS, a decade ago . . . but sadly it is becoming a bit tattered a worn about the edges. Little things like cracked floor tiles, worn chrome and counters, and a hole in the shower curtain. Finally, the ultimate frustration, no free internet via ethernet or WiFi in the room. To charge for this in this day and age . . . Curious at the very least.
January 2, 2013
Rated 5 out of 5 by Michael19 Staff was exceptionally friendly and helpful.
In addition to a beautiful interior and clean, spacious rooms, the staff at the W on Adams was very kind, sincere, and welcoming. This included the personnel at the doors, all the people who worked at the check-in area, the restaurant staff, and the cleaning staff. I was very impressed and pleased with the genuine feeling of hospitality that was shared with the guests.
July 15, 2013
Rated 2 out of 5 by gsc2174 W Chicago
Plumbing problems, toilet and bath.
Poor lighting in room
Difficult to operate elevators - keys often don't work
No coffee one morning in lobby as promised. I inquired. Nobody could explain, but nobody offered to get me a cup.
April 28, 2014
Rated 3 out of 5 by Howard Am I a mark or a guest?
Little stuff can make a big impression. For example, the Starbucks on the corner provides free wifi -- I don't even need to buy a cup of coffee. They'll also give me a drink of water. That feels good.
But in my $300 hotel room, I have to pay $15 to get online? And $5 for a small bottle of water? The W in Chicago makes me feel more like a mark than a guest.
April 13, 2013
Rated 5 out of 5 by layble Short, but great...
I only stayed at the W Chicago - City Center for a night, but I was impressed at every turn. From the check-in experience, to room service, to the most pleasant concierge service I've ever received the staff deserves an A+. The room was also larger than I expected after some of the reviews and everything lived up to the W brand name. Highly recommend.
February 21, 2012
Rated 3 out of 5 by Melting A little tired
Very small room that seemed a bit tired, not a good value for money.
May 15, 2014
Rated 5 out of 5 by Bandersen Great location
Stayed only one night since I had a meeting down the street.
Had a very nice lunch at IPO, great food.
In the afternoon I went to the Bar for appetizers and wine and the Bartender was WONDERFUL!! I feel bad I cannot remember his name but he was Irish. Very friendly and attentive to my needs.
I will definetly come back for business or pleasure.
July 5, 2013
Rated 3 out of 5 by Amazed Beware the change penalty
i booked a room for 13 nights, told the front desk when I arrived I might leave earlier. Okay, just tell us, was the answer. Notified the front desk at 9 am the 12th day that I would be checking out one day only, was told I would have to pay one night room and tax as a penalty. What hotel in the world operates like that? Do not stay here.
August 28, 2013