Rated 5 out of 5 by nyc355 Great Experience!
I had a great time at the W Hotel in DC. It has a great location right near the White House and Smithsonians the staff was extremely friendly and knowledgable.
January 21, 2014
Rated 4 out of 5 by jnzdogs Good stay overall
PROs: The location of this hotel is ideal if you are looking to visit many of the DC monuments around the Mall, White House, Smithsonian etc. The crowd at the bar is young, so there is a buzz, bartenders friendly and attentive. Bed extremely comfortable, bathroom lovely.
CONs: Expensive to park at $50/day; noisy neighbors on Saturday night; Having to pay for wireless is daft - for most hotels it's a "given".
It was a SPG rewards room for us for the weekend and it served its purpose. Would recommend hotel and location - just be aware of the extras that you might (as we did) assume would be included for guests.
June 23, 2014
Rated 4 out of 5 by WGuest123 VERY Small Rooms, Not User-Friendly
I recently stayed in a Fabulous Room with a king bed and the room was TINY. I have stayed in a Fabulous Room at the W Union Square in NYC and that room was probably three times the size of the one in D.C. I can't imagine how small the regular room is. The room seems to have been recently renovated, so everything looks pretty new.
The other issue I had was that the bathroom was not very user-friendly. The sink is on a wall opposite the shower and toilet, which spreads the bathroom area out to take up almost half the room. The mirror above the sink has terrible lighting, making it really difficult to do make-up with it.
Overall, the hotel is very swanky looking and modern.
June 22, 2014
Rated 5 out of 5 by JoAnn Great location - great view - great staff
Stayed here in October. The suite was beautiful and the staff terrific. Big surprise was the rooftop deck with incredible views and great drinks.
June 2, 2012
Rated 5 out of 5 by Noesurf Top notch
Great central location with beautiful views of the city. Excellent customer service matched by tastefully decorated interiors.
June 6, 2013
Rated 1 out of 5 by stl4 Poor customer service
I made several phone calls directly to this hotel to confirm particular rooms and locations that we desired. When I arrived, they told me those rooms were not available and gave me other rooms. I was pretty much told to take it or leave it as they had no other rooms available, I was furious. Then when I went to check out, I found out they actually charged me for the more expensive room which they failed to give me. Talk about some nerve. As we were waiting in the lobby one afternoon, we heard them giving someone else a room they hadn't requested. Obviously, they are more interested in making things easy for themselves rather than accommodating the consumer. I would never recommend this hotel to anyone else.
July 12, 2014
Rated 3 out of 5 by suppergal21 Rooms are never ready at 3 pm
We frequently stay at the W in DC for it's location and due to the fact I am loyal to Starwood. I reluctantly book the W. everytime because I know something will go wrong...and it does. Most of the time it happens at check-in. This time, like many times before, our rooms were not ready as promised when we arrived at 5:00 pm. I am a 75 night a year platinum member. I made the resos through the 800 platinum concierge. We looked at various room combinations but she assured me the way she booked would allow for connecting rooms for our tween son and his friend. When we arrived those rooms weren't ready/available/who knows. I always get the feeling I'm not getting a truthful answer. At this point I needed to get the kids in a room so we settled. Not only did we deal with this issue but they didn't upgrade us at all for this visit. Again, this frequently happens at this particular W....no upgrading or low level, bad room upgrading.
The room rates at the W DC tend to be on the lower side compared to other DC hotels and to other W hotels. I believe this is due to their service reputation. It just isn't competing with other Starwood 6 and 7 level hotels. The location is stellar though!
June 11, 2013
Rated 4 out of 5 by hggh Hotel is in a great location
We enjoyed our stay very much. We did miss the use of a pool after a day of sightseeing in August.
August 15, 2014
Rated 3 out of 5 by FreqTravler Just ok...
Hotel realtive to other SPG properties is just ok. The rooms are very small and need a deep cleaning. The strange George Washington light can be frightening to wake up to (the shadow of his head projects on the wall). The concierge was less than helpful when asked for restaurant reservations, he didn't offer much at first and finally directed us down the street which seemed like a giant Cheesecake Factory rather than a unique DC experience we had asked for. The rooftop bar has great views and cocktails. Also, the onsite restaurant for lunch was delicious. The valet/door service was super friendly and brightened my day at every interaction.
January 21, 2013
Rated 2 out of 5 by ryandev00 Fabulous hotel, just doesn't feel classy
We stayed for 5 nights at this hotel over Thanksgiving. The hotel is beautiful and superbly located across the street from the US Treasury and one of the closest hotels to the White House. The rooftop terrace has a fantastic view of the White House and was not too busy when we reserved a table for 8 on a Friday evening.
From check-in, to the "Whatever Whenever" concierge, and the rooftop terrace host and waiter, the service and experience was average at best. This did not seem like a 4 or 5 star hotel. When I booked the reservation, I asked for them to do something Thanksgiving related for my girlfriend upon arrival. Most hotels I've stayed in around this price range are happy to go above and beyond in this regard. My request was ignored. The bed was extremely fluffy and felt as if you were sinking far into the mattress. I hardly slept the first night due to my not being used to this bed style. On the weekend nights, the W lobby gets pretty packed with a DJ and a modern, young atmosphere. On numerous occasions, I had to wait in a 5 minute line just to use the elevator to get to my hotel room. There should have been a dedicated elevator for hotel guests. At one point, I stepped in the elevator with a hotel employee who quickly closed the door and did not allow me enough time to get to use the key to get to our floor, making a joke "Missed out!"
Great hotel but needs some improvements!
December 3, 2013
Rated 3 out of 5 by Nicdef Wouldn't stay again
While off to a great start at check in, we quickly lost momentum. Concierge took 5 hours to return a call, the Acura man never returned our call. When I went downstairs and saw my name on his desk he said he didn't have anything to say because they were booked. I reminded him that a call back was the least he could have done. The waitstaff was rude at POV and we tried to dine at J&G twice but each time were told the kitchen would take 45 minutes because they were slammed even though half the restaurant was available. The price just doesn't cover the lack of quality service. It seems like a great place to throw a party in DC but not for SPG members.
April 15, 2013
Rated 4 out of 5 by Tikka Great location, great staff
The hotel staff are wonderful, friendly and eager to help. The rooms are TINY--it felt like a cruise ship room--but the bed is cozy. The hotel is blocks from the White House and from a subway stop, and the surrounding restaurants are great. Had a massage at to spa--one of the best I've had.
August 9, 2014
Rated 1 out of 5 by Andy71 Needs improvement
I am a Platinum member, and my recent stay at the W in Washington was a major disappointment. First, I was assigned to a room right across from the elevator even though my SPG profile says to avoid such rooms. Second, the hotel does not list the prices of breakfast items on the doorknob hanger . Thus, customers must take the wholly unnecessary extra step of either calling Whatever/Whenever or looking it up themselves elsewhere in the room. I've never seen that before at any other hotel chain. Finally, and worst of all, the air conditioning did not work in room 525, even though I had it on the lowest possible temperature all night long.
May 14, 2012
Rated 3 out of 5 by Cassycaz Poor Customer Service at Check In Desk
Overall the hotel is very nice, however, the staff needs improvement. When I checked in the front desk person did NOT inform me that they were putting a $500 hold on my credit card for a deposit. This is not customary at every hotel therefore the front desk should inform the guest of this fact BEFORE running the card especially on NEW YEAR'S EVE!!! When I explained this fact to him, he gave me blank eyes that said he basically didn't care. No apology nothing. He also did not tell us where the elevators were or give us the lovely welcome to the W Hotel you usually get. Poor poor poor customer service!!! I expect better from this brand.
January 2, 2014
Rated 4 out of 5 by Achilz Great hotel with unfortunately over-stylized decor
This hotel has many wonderful qualities--location, comfort, staff, amenities and most of all the amazing rooftop bar. Really worth a visit. But I don't understand the decor. I know W hotels follow a modern, stylized design plan that may not be to everyone's taste. But does this one fit anyone's taste? They've taken this beautiful old building and turned it something like a futuristic cathouse. Maybe that's harsh but it really strikes me as aggressively over stylized, especially in the lobby. I love the amenities but the design really makes me pause before going back. Fortunately, the positives outweigh the ugly factor and I do return.
December 2, 2012
Rated 5 out of 5 by BERF THIS HOTEL NEEDS AN UPDATE
Check in and Check out was not up to spg standards at all in fact Check out was ridiculous.. She asked me if there was any charges I told her yesterday as in Friday there were gummy bears and Saturday there were pringles..She said OH and added them and then said there was $25.95..I said for what..she said I don't know IT IS NOT LISTED..I said those are the only 2 charges..REALLY NOT LISTED..she said maybe an umbrella? I said No I did not take anything other than what I told you..she took it off the bill but HOW DO YOU NOT KNOW WHAT YOU ARE TRYING TO CHARGE ME FOR? ridiculous..Furthermore on check in there was ONE person and no special line for SPG..not impressed
May 12, 2014
Rated 2 out of 5 by Spiritark Not as 'W' as I had expected it to be
I was expecting a little more of the Marvellous suite. It was a little on the small side in my opinion, though I must admit that the view was great. What irritated me was the lack of coordination between the front desk and chambermaids. I had my door knocked on thrice in the morning despite having requested for a 3p late check out.
The view from the rooftop bar is pretty good. The issue is the difficulty in finding a place to sit and the lifts are flooded with those getting up to the top floor in the evening. Was not a pleasant experience getting back up to my room on the 9th floor with a queue forming just to get on the elevators.
May 19, 2013
Rated 4 out of 5 by MeganGQ Fabulous Lobby and Massage
Massage by Dawn was incredible. Excellent service. Hotel lobby is one of the best around. Sorry to have missed the POV Lounge, as it was under renovation. Rooms could use a refresh...peeling wallpaper, wear and tear in bathroom, extremely loose faucet in bathroom, worn carpet.
August 7, 2014
Rated 5 out of 5 by uamchris My Favorite Hotel in DC
I've stayed at about a dozen hotels in DC, but I will never stay anywhere but the W Washington DC from here on out. During my four night stay with them, they upgraded me to an phenomenal three room suite with a wonderful corner view of both the Washington Memorial and the White House. This was hands down the best platinum upgrade that I've ever received in the US. I normally only see upgrades to suites this nice when I am traveling in Europe.
The staff were incredible. They all knew me by name by my second day there and the valet were super fast.
This hotel gets my highest recommendation.
December 20, 2011
Rated 5 out of 5 by Amu225 The perfect spot
I stayed at the W in Washington DC this past weekend because I was participating in the marathon downtown. Not only was the location perfect, just two blocks from the start but it was also surrounded by tons of restaurants, shops, and historical sites. The room was amazing it provides a modern style with still being able to feel like home. Everyone we dealt with in the hotel was extremely accommodating, making sure every detail of our trip was perfect. They assisted us from the moment we stepped in till the moment we said goodbye. The service was above and beyond my expectations. Our stay was exceptional and we will definitely be returning to this hotel!
April 30, 2013
Rated 2 out of 5 by sbs2012 location may be great, but not worth the stay
this hotel seems to service more to individuals not staying at the hotel, then people who actually stay there. I am a platinum member so my expectations were high. I arrived early - room wasnt ready - they stored our bags - but much to my surprise, my expensive briefcase was hanging on my suitcase, in "mangled" condittion. When i left my bag there, i asked them to be careful, and they assured me it would be fine - well, it wasnt. Also, the concierge was never available.. always got their VM & their offer of an Acura car was also a facade. The only excellent service we recived was the front desk. lopby was aloways crowed and noisy.
October 31, 2012
Rated 5 out of 5 by LAJayhawk Exceeded expectations across the board
This was my first stay at the Washington W and my expectations were exceeded across the board. Great location, which afforded me the ability to walk to most of my sightseeing destinations. Despite a very lively social scene when I checked in Saturday night, I requested a room in a quiet location and was accommodated very well, and dinner at J&G Steakhouse was excellent. The staff was the biggest positive, from a few requests to the staff being handled very promptly, to getting a nice note from the Room Director (Sophie) to ensure all was well. It was a nice touch and those little nice touches add up to a very positive experience. Very happy with my stay.
January 15, 2013
Rated 5 out of 5 by Bingodog Home away from home
The W Washington is one of the nicest Ws I've stayed at.
It is a relatively small hotel, and that probably makes it so special and welcoming. I stayed there with my husband for a whole week in July 2012 and we had a wonderful stay.
All the staff was very friendly and professional; there was always someone at hand whenever I needed anything.
The position of the W Washington can't be beaten: literally steps away from the white house and the national mall, and very well served by public transport.
I made daily use of the Acura experience too: complimentary rides anywhere in the city between 12 and 8 pm. It's a very comfortable service which beats any taxi in town. The car is extremely comfortable, the drivers very skilled and professional.
The lobby of the hotel is quite stunning, with bold and stylish furniture, a good bar, and great music appropriate for the time of day.
From the lobby one can walk into JG steakhouse, where in the summer you can eat in the patio outside. I had lunch there twice and it was very good.
I had booked the least expensive room with spg points; at check in I was upgraded to a better room, same size but with a view on F Street and the Treasury department.
The room was a bit on the small size, but in fact very comfortable. I spent a lot of time working in my room and while I had to keep my stuff well organized because there wasn't a lot of space on the desk, I also had anything I needed at hand. Plenty of sockets to connect all the chargers and devices, and the wifi connection is extremely fast. You can't work or sit with two people in the room, but for one person even the small rooms are ok.
The bathroom was perfect - shower only but very large and comfortable. The sink doesn't have a lot of water pressure but it's overall ok.
The p.o.v. bar is worth going - an amazing view of the Monument and the white house, a great place to chill out in the evening and a perfectly relaxing place to have lunch.
Overall it was a wonderful stay, the hotel is such a beauty, and the staff make it really special. When I returned at the hotel after dinner, I was greeted at the door with "Welcome back home" - and indeed, that was the feeling I had during my stay at the W Washington.
July 28, 2012
Rated 1 out of 5 by Chris005 Roof top lounge
Is horrible. My party of 6, waited approximately 30 minutes for any type of service. We spoke to several what appeared wait staff who all said they'd send someone over. For the record, the bar was not busy, there were approximately 30 people on a Saturday afternoon.
I was scared to death as we had reservations at J&G steak house later that night. I was ready to walk out if the service was the same. However, I was pleasantly surprised. The host staff was very pleasant and the waitress was terrific. If I remember correctly, her name was Danaee. The service was superb! We were never rushed at any point in time. The food was good and the wine was incredible.
December 19, 2012
Rated 4 out of 5 by iamMrT W stands for "Will do!"
A new client of mine will be bringing me to the Capital city until mid-2014. I chose the W Hotel based on prior experience with the brand in other cities along with the proximity to my client. As such, I've been making the W Hotel DC my 'home away from home' every other week for the last two months.
I'd like to balance my relatively high score with some 'areas of improvement' that I've been working with various members of management since I began staying here. A consultant by day, I'm inclined to apply my skills to everyday life which can be as much a blessing as a curse.
First the bad/not so good (in addition to what some may perceive as negative):
Let's get this out of the way since I've seen it in a number of reviews. Yes, rooms are small, but this is to be expected in a market like DC especially with the proximity to landmarks, etc.
And another theme I've seen - rates are high-ish. Consider again the proximity to landmarks, and as such this hotel is FULL of consultants during the week. At least that's the case when Congress is in session. And consultants, like myself are on expense accounts - the hotel prices rooms accordingly. There are some good rates to be had for leisure travelers, but timing is everything.
Yup - there are only a few elevators, and they do get busy from time to time. Here's a tip if there's an absolutely awful line: Walk down the stairs to the right of the elevator bank to the lower lobby and catch a lift from there. You'll be guaranteed to make it on one.
Now to my negatives (or at least those I've encountered). The level of detail applied to cleaning could certainly be taken up a notch or three. I've found "debris" along with hairs in places that were plainly obvious.
The shower in particular has an interesting 'panel' on the floor that seems to collect hair, mildew, mold and the like. Add to that some mold in the showerhead, and you've got a doozy.
The two items above are items I've been bringing to management attention with each stay, if encountered. While I've encountered this three of four stays, it's clear they're working on improvement and because of how much I dislike "dirty" the staff here has bent over backwards to make things right for me, each time.
On that note, the positives:
As mentioned in the preceding paragraph, the staff really makes this hotel what it is. Sure it's trendy, modern, and in a great location. But if the staff here were indifferent, cold, or obstinate the hotel would fail. Fortunately that is not the case.
So on that note, I encourage people who may be on the edge to give the W DC a try. Know they're not perfect, but also know that if something were to be amiss, the staff here truly does care about the guest.
May 13, 2013
Rated 4 out of 5 by Braniff Great location and innovative design
2 blocks from White House and a couple of blocks from the Metro. Nice rooms, with an interesting and innovative design. But figuring out how to operate the lights in the room was a challenge.
August 7, 2014
Rated 5 out of 5 by Alexander27 Fantastic Hotel, unbeatable location
We knew this was a wonderful hotel from previous stays, but when the staff heard this booking was a gift for the family to enjoy a special day for the grandparents and kids, they went above and beyond to make sure this was a memorable vacation.
There is no better place in Washington if you want to visit the city and the rooftop bar is the icing on the cake, where else can you relax and enjoy great drinks in such proximity to some of the countries most important landmarks.
July 24, 2014
Rated 3 out of 5 by LC29 Kelsey is a star
This was a reward stay, using Starwood points. Upon checking in, my husband and I were very disappointed in the room. Besides being small, the sink was outside the bathroom, the closet was too small to hold our clothes, and the window contained etched glass, so we couldn't see outside. I expected more as a Starwood member.
We mentioned this to Kelsey at the front desk, and she made a special effort to get us a larger room with a much better layout. We even had a window with a view. Kelsey was very helpful. She is a great employee.
July 14, 2014
Rated 4 out of 5 by KT578 The staff was exceptional
I was only in town for business one night. There was not much opportunity to appreciate the hotel amenities. Based on the interaction with staff alone, I would gladly return.
August 7, 2014
Rated 2 out of 5 Not my cup of tea!
Tea is symptomatic of my problems with this hotel, which is elegant, but not at all to my taste. More on the tea later.
I was at the hotel for three week nights, on a government rate. This was my fifth overnight trip for the government, and the first where breakfast was not provided. In effect, breakfast was not available, since room service breakfast was obscenely expensive, and the dining room didn't open until 7 am, and offered no buffet. That's far too late to be of use for someone who had to be at his Washington office by 8 am. Luckily, there was a deli 2 blocks away that opened at 6:30, and had a by-the-pound buffet. I had delicious food for $6, or about 10% of what it would have cost in the hotel. The receptionist at check-in told me that the average breakfast was $40 to $50 per person, or more than I spent on dinners.
The room was quirky. I was assigned a 3rd floor room, but asked for and was given a 9th floor room that was not under the roof top bar. The bed was, fabulous (although it was about 6 inches off center); but that sleep benefit was partially offset by the paper thin walls which let in lots of noise. The light switches were odd, particularly the "Washington lamp", and I had to call the front desk to figure out how to work them. My biggest problem was the bathroom, which was sleek and modern, and not at all to my taste. The weather was very hot, and I missed having a tub or swimming pool in which I could immerse my sweaty body. One couple found the see through bathroom wall sexy. I found it annoying. The shower itself was lovely, but I need a bath tub in order to enjoy a hotel stay.
I felt that the staff was helpful, but they couldn't make up for the feeling that there was a hand in my pocket at all times. The rooms had mini bars. A friend of mine who is kosher asked to have the contents of the mini bar taken out, so she could put some kosher food in the refrigerator. She was told that there would be a $50 charge to do so. Most hotels waive the internet charge for government workers, or have no charge. Here it was about $12 a day. Someone who ordered fruit and yogurt from room service (for her, as well as me, 7 am was too late for breakfast) was charged $19. The guest internet on the mezzanine was $6.95 for 15 minutes, the first time I've ever seen such a charge in a US hotel (although it's common in Europe). As for laundry, the prices were a sick joke. I mentioned to my wife that " it will probably cost $7 to $10 dollars to wash my sweaty shirt", then found that the charge would have been $14. Who pays such prices? This luxury hotel is, in many ways, the opposite of my favorite luxury cruise line, Regent, where everything is included - tips, drinks, specialty restaurants, and even excursions.
The roof top bar has a wonderful view; but it was about 90 degrees out, and the bar was outdoors. They can convert it into a glassed in bar, but chose not to do so. It was so hot that I retreated back into the air conditioning. Based on what I've read about drink prices, that was probably a good idea.
Now for the tea. I carry my own tea bags, and I wasn't about to pay more than $10, including service charges, for a cup of hot water in my room. The hotel lobby has coffee starting at 6 am, but no decaf, and no hot water or tea bags. On my first morning, I asked for hot water for tea. That took more than 5 minutes, since the kitchen apparently wasn't ready for such a request. By the time I got the hot water, brewed the tea, and drank it, 15 minutes had elapsed, and it was still too early for the restaurant. I went caffeine free for the rest of my trip, which was not good for someone in meetings all day. Yawn!
A luxury hotel should do much better than this.
September 17, 2012