Rated 1 out of 5 by david1947 LOST MY SUIT I SEND TO THE LAUNDRY
I went to Miami to a business meeting and send my suit to the laundry en tuesday afternoon to have it back same day. It was a very important meeting and the suit did not came back to the room. Until now the suit is still lost. I think it is incredible to happen in a Hotel as yours!!!!
May 15, 2014
Rated 5 out of 5 by Helinas01 Great hotel
only negative; reservation agent indicated a 4 pm check in, i asked for an early check in of 3 pm. Got there at 3 pm and was told the room wasn't ready, or it was ready but the person inspecting the rooms had not inspected this room.
Restaurants, Mr. Chow was great, Dutch restaurant also was great. View from the room was super...will be back again.
May 13, 2014
Rated 5 out of 5 by Malria1979 Love the hotel
Great service and excellent location.
May 13, 2014
Rated 5 out of 5 by PeterVIP W is hip and expensive, with fabulous staff
Great location and hip vibe that younger people love. Best staff at ANY hotel in the system. They really want to serve you.
May 11, 2014
Rated 5 out of 5 by nikki113 Exceptional Hotel
The W in South Beach Miami far exceeded our expectations. From check-in to check-out, the entire weekend was executed flawlessly. The service is impeccable, the room spacious and stunning, the pool evokes true South beach class and The Dutch....what's there not to say about my new favourite breakfast, lunch and dinner restaurant!
We will certainly only stay at the W when in town.
May 6, 2014
Rated 5 out of 5 by drewish virtually perfect hotel
helpful staff, great amenities and direct beach access.
May 5, 2014
Rated 4 out of 5 by Jakelong8i Alone on an island….
Very good hotel, with the following caveats:
1. There is nothing close by for food alternatives, as a result watch out for breakfast prices at The Dutch. More like NYC prices… and the servers there are pretty indifferent. Can't find a coffee shop anywhere close.
2. Don't expect to be able to access a Concierge- they are like Kings. I suggest to make all your arrangements in advance of your stay so you have plenty of time to try and reach one and they'll have time to work.
3. Cabs required to get to just about any top restaurant in SoBe.
May 1, 2014
Rated 4 out of 5 by larryat1218 Wonderful hotel except for a few things
W Southbeach was truly great and we loved our stay there. However, there were two instances where it could have been better. 1) I usually try to take vacation pictures of the hotel and when I tried to take a picture outside the Mr. Chow Dining area, a security person came up to me and said that taking pictures are not allowed. This is strange because nowhere have I ever encountered that on our travels. You would think they want the guests to act as ambassadors. 2) The receptionist at Dutch for dinner, a tall lady, greeted us with a smirk, didn't say one word, and never offered us whether to sit inside our out. It wasn't busy. We found out later that outside was a lot more romantic and it was our last night there! Everyone else including food, waiters, waitresses everywhere was wonderful!
April 22, 2014
Rated 3 out of 5 by Darby11 Noisy and mediocre
Room was extremely noisy from traffic. The beach and pool were overcrowded and offered no privacy whatsoever. You could hear everyone's conversation. It was not the quality I was expecting. On a positive note, the housekeeping staff were very friendly and responsive.
April 21, 2014
Rated 5 out of 5 by MMFL Hotel was very nice
Enjoyed my stay. The staff was excellent
April 21, 2014
Rated 2 out of 5 by RicardoM Terrible service
The service was the worst I have ever gotten at any W hotels. I was extremely disappointed with the experience as a whole and to finish the experience at check out they tried to charge me for almost $200 of charges that were not mine.
April 21, 2014
Rated 5 out of 5 by debby812 Great stay in South Beach
The W south Beach is an A+ hotel. Traveled with 12 16 year old girls. Staff was incredible to the girls! Rooms are great,service great, pool and beach awesome!
April 20, 2014
Rated 5 out of 5 by spal Best stay ever
We went to the W South Beach for our 2 year Anniversary and really had the best time.
April 18, 2014
Rated 5 out of 5 by shoot007 Excellent Hotel
Great hotel, great service and had a very good time. The hotel staff is very responsive and go over and beyond to help out. Gabi helped us in booking a birthday reservation. The pool staff was nice. Although there is a wait to get chairs at the pool.
April 17, 2014
Rated 4 out of 5 by TSP1 EXCEPTIONAL EMPLOYEE
We'd like to commend Maria Pena for her incredible efforts on making this weekend unforgettable. She proactively asked if we were celebrating anything special during our stay and I told her what it was. She surprised my daughter by CLEVERLY and DISCREETLY decorating our suite with University of Miami trinkets, photos of my daughter and treats to commemorate our daughters graduation, the reason we were all there! Then, we decided to extend our stay. The front desk told us it was not possible to stay in our room and would need to move rooms, which would have caused us to leave. When I reached out to Maria, she was able to extend our stay in the same room for one other night. We called her MAGIC MARIA! She exemplified a level of service never experienced at a W before.
April 16, 2014
Rated 2 out of 5 by BB88 DR. BORODIN
FOR 3 DAYS COULD NOT GET ANY ONE TO CLEAN SECOND FLOOR IN MY ROON-636
DID ASK TO FIX TV ON SECOND FLOOR AT OUTDOOR AREA, ON THIRD DAY FINALLY SOMEONE ARRIVED AND TOOK THE TV AND NEVER BROUGHT IT BACK,HENCE DID NOT HAVE TV THERE FOR ALL 5 DAYS OF MY STAY
April 16, 2014
Rated 3 out of 5 by SVOT Lovely but not clean....
I was excited to stay at the hotel, i had been there for drinks and always vowed to return. my room was beautiful and i wished i was staying longer...however...as time went on, i realized my room wasn't clean! the floor was filthy. my feet were sticking to the tiles, and the rug near the bed had so much hair on it! it was disgusting! i ended up cleaning my feet and wearing my socks until i got into bed (the bed is super comfy by the way!) unfortunately my colleagues had the same experience. also, room service in ALL cases (6 rooms in total) was over an hour and a half! i couldn't believe it.
this hotel could be AMAZING..but there are some serious issues that must be addressed.
unfortunately, we are not holding our next meeting here so i won't have a chance to compare it in a few weeks....
April 16, 2014
Rated 2 out of 5 by WhateverWheneverNotReally I used to LOVE this place...
When this place opened, it was undisputedly the best hotel in SoBe. A sparkling and unique jewel in the W franchise.... but the years of partying have not been kind to the rooms, facility or staff. This is my forth year in a row staying at this hotel and sadly, will be my last. From dirty carpets in the rooms, cracked tiles, cabanas that haven't been updated since they were built, to a staff that seems to resent having to come to work...the W SoBe needs a B-12 shot and a recharge.
April 15, 2014
Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 3 out of 5 by Orelax Gold Member has little weight.
Gold member has little weight when going to the W.
View was mediocre. I was told that I would get a ocean view, my view was a parking lot view, and the ocean was obstructed by palm trees because we were on a low floor. No upgrades were available, even though we are a gold member, and we checked in early. (1pm) They did have upgraded rooms, but you would have to pay for them..(penthouse).. The room we were in had a clog in the shower, and in the sink. Disgusting. We were rushing and couldn't wait for engineering to come...anyways, our first shower, was in about a 2 inch puddle of water. Disgusting! Engineering fixed both areas when we went out to dinner.
The pool area took 25 minutes to greet us, and take our lunch and drink order. He tried to memorize it, and he screwed it all up. We asked for guacamole appetizer, a bottle water, 2 sparkling sangrias, angus burger no tomato, and fish tacos and for dessert a berry bowl. The food first of came ALL out before the drinks. I mean, geez, can't we get the guacamole first, to enjoy, so it wont turn dark brown like it did, cause you don't want your other food to get cold, because its supposed to be eaten hot. Anyways, my burger came with a tomato...oh wait, forgot to say, that we never got any silverware or napkins., and came out after we requested it...our sangria, finally came out, after we ate half our food....but wait, it came out NON carbonated...we were dying of thirst, and just had to drink it, cause the waiter/waitress were nowhere to be found. We asked them, you forgot our water, when we pretty much finished everything, including our half eaten guacamole since it turned brown. (who eats brown guacamole) To me, its like they don't care, because on the check they already include the 20% gratuity, good service or bad. I like to give extra, but not in this situation. Next time, write it down what we order, and bring the drinks and silverware before the food comes out.
Next day we got a bed on the pool, and once again, we waited 25-30 minutes to get serviced. You would think, geez you got a bed this time, that you paid, $100 for, and you would get some sort of better service.
The next day, we get to the pool, and I am not kidding, when I say there were atleast 40 kids, playing football in the pool. Yelling and screaming, and more yelling and screaming, throw me the ball, no throw the ball here...I mean, seriously? Can we relax? Isn't this supposed to be a pool to relax at, not here chaos? I felt bad for all the other guests, so we decided to go to the beach.
Anyways, the remainder of our stay, we stayed at the beach, and the service there was better, than the pool area. We got 2 beds each day there, and the waitress and waiter were attentive.
Spa, was nice and relaxing. I received a massage, which was very much needed, and deserved after the stressful pool day.
Would I come back? I am not sure...I've come to this W hotel, several times, and this was the most disappointing experience I ever had. I am probably going to check out some other spa hotels, and give them a try since I had this mediocre experience.
April 14, 2014
Rated 4 out of 5 by Fandreot For once in a life
The hotel is marvellous, rooms are outstanding and staff are very attentious. But I found it too pricy, the ammenities of the hotel (room, pool and beach services) are too pricy as well and almost nothing is included (breakfast, water in the room). And I found it abusive to charge the umbrella in the beach (this is a beach hotel!) and only provide Voss water in the beach as well, it should be provided other options. For instance W Mexico charges $200 and includes water in the room and breakfast.
April 12, 2014
Rated 5 out of 5 by Andresk Always immaculate
These guys don't seem to get anything wrong. the service, the food, the decor, everything and everyone runs perfectly. I travel a lot for business and after a while the glamour wears off and you see all the ratty edges. They don't exist at W South Beach. Special thanks to Shavonne for her help as usual.
April 11, 2014
Rated 5 out of 5 by Kingsley Everyone should stay at the W South Beach at least once in their lives!
The WSB is truly a very chic and a gorgeous hotel. The rooms are perfect and very comfortable. The service through out the hotel is amazing and the food is overall delicious. Everyone should stay at the W South Beach at least once in their lives!
April 7, 2014
Rated 5 out of 5 by JD55 Outstanding Hotel
Everything at the Hotel met or exceeded our expectations from start to finish.
April 3, 2014
Rated 3 out of 5 by amdahe Frequent Guest but won't come back
Poor cleanliness. Had to call for them to clean the room and for turn down service and they came only 2 out of 7 nights.
Had to wait on line for room service and though they promised it within 45 minutes, it often came over an hour later and cold.
Hard to find chairs by the pool though many were empty for hours with just a towel and nothing else on them.
April 2, 2014
Rated 5 out of 5 by Thenance W South Beach is a great place to stay.
This was our 6th stay at the W South Beach. Many of the staff members are the same since our first visit and welcomed us back like family.
The hotel staff go out of their way to meet any request you have. The rooms are great, food and beverages are awesome. Definitely a hotel for adults even though there were small children in the pool area. For a great stay, choose the W South Beach.
April 1, 2014
Rated 2 out of 5 by Familygirl2013 This hotel is too cool if you are over 25
When I booked this hotel month's ago, no one advised that it was Ultra weekend in Miami. When we checked in, the only question I was asked was "check out time is 11 am on Friday morning, will you be leaving earlier?" We had reserved a day bed for our teenage daughter. The room was too small for the bed so she slept on the small couch with the ottomans next to her so that she wouldn't fall off. The hotel shouldn't offer day beds for rooms that would surely be a fire hazard if it was set up. No one advised us that there is a nightclub in the hotel that closes at 5am. We were on the 5th floor right above the club area. Hundreds of people outside on Wednesday morning at 5:30am. No one told us that all hotel guests would be asked to leave the pool area on Thursday afternoon at 4pm so that the hotel could prepare for a concert with AfroJack. Hotel guests were not allowed to attend the concert without tickets.. We left the hotel for dinner and came back to quite a scene in the lobby. I think guests should be advised of events being held at the hotel prior to checking in. We would have opted to go to another Starwood facility in the Miami/Fort Lauderdale area. If it wasn't difficult and expensive to change my flights I would have left the hotel on Wednesday when we realized what was happening. I wasn't able to get new flights so we stayed. I believe we should be compensated for the terrible experience. We knew if was spring break but wasn't aware that the hotel was being rented out for an event that really impacted the hotel for the remaining guests. I would appreciate a response. Thank you.
March 29, 2014
Rated 5 out of 5 by dave12344 The Staff was incredibly helpful
The staff met whatever my son and I might have needed. They were also incredibly polite.
March 23, 2014
Rated 5 out of 5 by PickyAmerican Ridiculously Amazing
For a super frequent, high demanding traveler, this place hit a grand slam on every aspect. The staff is on your every thought, security is great rooms are impeccable and the location is perfect.
March 23, 2014
Rated 4 out of 5 by Philip20 Wonderful boutique hotel in SOBE
The hotel staff were very attentive and friendly with very little attitude. Stayed in a fabulous suite ... Nice space but the only shelving for folded clothes was a tiny wood unit with not a lot of depth in front of the king bed so you couldn't fully open the doors of the unit and lighting to see your clothes was very poor. You need better furniture/drawers and shelving to put clothes away and well-lit area. Closet space was great for hanging clothes. Also cleaning could be better in rooms .... Found old stuff under couch in living room area . Overall hotel was great, great poolside and beach service and The Dutch is fabulous for breakfast and lunch inside or outside.
March 22, 2014