Rated 2 out of 5 by WhateverWheneverNotReally I used to LOVE this place...
When this place opened, it was undisputedly the best hotel in SoBe. A sparkling and unique jewel in the W franchise.... but the years of partying have not been kind to the rooms, facility or staff. This is my forth year in a row staying at this hotel and sadly, will be my last. From dirty carpets in the rooms, cracked tiles, cabanas that haven't been updated since they were built, to a staff that seems to resent having to come to work...the W SoBe needs a B-12 shot and a recharge.
April 15, 2014
Rated 4 out of 5 EXCEPTIONAL EMPLOYEE
We'd like to commend Maria Pena for her incredible efforts on making this weekend unforgettable. She proactively asked if we were celebrating anything special during our stay and I told her what it was. She surprised my daughter by CLEVERLY and DISCREETLY decorating our suite with University of Miami trinkets, photos of my daughter and treats to commemorate our daughters graduation, the reason we were all there! Then, we decided to extend our stay. The front desk told us it was not possible to stay in our room and would need to move rooms, which would have caused us to leave. When I reached out to Maria, she was able to extend our stay in the same room for one other night. We called her MAGIC MARIA! She exemplified a level of service never experienced at a W before.
April 16, 2014
Rated 3 out of 5 by SVOT Lovely but not clean....
I was excited to stay at the hotel, i had been there for drinks and always vowed to return. my room was beautiful and i wished i was staying longer...however...as time went on, i realized my room wasn't clean! the floor was filthy. my feet were sticking to the tiles, and the rug near the bed had so much hair on it! it was disgusting! i ended up cleaning my feet and wearing my socks until i got into bed (the bed is super comfy by the way!) unfortunately my colleagues had the same experience. also, room service in ALL cases (6 rooms in total) was over an hour and a half! i couldn't believe it.
this hotel could be AMAZING..but there are some serious issues that must be addressed.
unfortunately, we are not holding our next meeting here so i won't have a chance to compare it in a few weeks....
April 16, 2014
Rated 2 out of 5 DR. BORODIN
FOR 3 DAYS COULD NOT GET ANY ONE TO CLEAN SECOND FLOOR IN MY ROON-636
DID ASK TO FIX TV ON SECOND FLOOR AT OUTDOOR AREA, ON THIRD DAY FINALLY SOMEONE ARRIVED AND TOOK THE TV AND NEVER BROUGHT IT BACK,HENCE DID NOT HAVE TV THERE FOR ALL 5 DAYS OF MY STAY
April 16, 2014
Rated 4 out of 5 by Fandreot For once in a life
The hotel is marvellous, rooms are outstanding and staff are very attentious. But I found it too pricy, the ammenities of the hotel (room, pool and beach services) are too pricy as well and almost nothing is included (breakfast, water in the room). And I found it abusive to charge the umbrella in the beach (this is a beach hotel!) and only provide Voss water in the beach as well, it should be provided other options. For instance W Mexico charges $200 and includes water in the room and breakfast.
April 12, 2014
Rated 4 out of 5 by Stuman MIA Weekend
Great pool but get there early or make a rese, same with beach
April 14, 2014
Rated 3 out of 5 by Orelax Gold Member has little weight.
Gold member has little weight when going to the W.
View was mediocre. I was told that I would get a ocean view, my view was a parking lot view, and the ocean was obstructed by palm trees because we were on a low floor. No upgrades were available, even though we are a gold member, and we checked in early. (1pm) They did have upgraded rooms, but you would have to pay for them..(penthouse).. The room we were in had a clog in the shower, and in the sink. Disgusting. We were rushing and couldn't wait for engineering to come...anyways, our first shower, was in about a 2 inch puddle of water. Disgusting! Engineering fixed both areas when we went out to dinner.
The pool area took 25 minutes to greet us, and take our lunch and drink order. He tried to memorize it, and he screwed it all up. We asked for guacamole appetizer, a bottle water, 2 sparkling sangrias, angus burger no tomato, and fish tacos and for dessert a berry bowl. The food first of came ALL out before the drinks. I mean, geez, can't we get the guacamole first, to enjoy, so it wont turn dark brown like it did, cause you don't want your other food to get cold, because its supposed to be eaten hot. Anyways, my burger came with a tomato...oh wait, forgot to say, that we never got any silverware or napkins., and came out after we requested it...our sangria, finally came out, after we ate half our food....but wait, it came out NON carbonated...we were dying of thirst, and just had to drink it, cause the waiter/waitress were nowhere to be found. We asked them, you forgot our water, when we pretty much finished everything, including our half eaten guacamole since it turned brown. (who eats brown guacamole) To me, its like they don't care, because on the check they already include the 20% gratuity, good service or bad. I like to give extra, but not in this situation. Next time, write it down what we order, and bring the drinks and silverware before the food comes out.
Next day we got a bed on the pool, and once again, we waited 25-30 minutes to get serviced. You would think, geez you got a bed this time, that you paid, $100 for, and you would get some sort of better service.
The next day, we get to the pool, and I am not kidding, when I say there were atleast 40 kids, playing football in the pool. Yelling and screaming, and more yelling and screaming, throw me the ball, no throw the ball here...I mean, seriously? Can we relax? Isn't this supposed to be a pool to relax at, not here chaos? I felt bad for all the other guests, so we decided to go to the beach.
Anyways, the remainder of our stay, we stayed at the beach, and the service there was better, than the pool area. We got 2 beds each day there, and the waitress and waiter were attentive.
Spa, was nice and relaxing. I received a massage, which was very much needed, and deserved after the stressful pool day.
Would I come back? I am not sure...I've come to this W hotel, several times, and this was the most disappointing experience I ever had. I am probably going to check out some other spa hotels, and give them a try since I had this mediocre experience.
April 14, 2014
Rated 5 out of 5 by Andresk Always immaculate
These guys don't seem to get anything wrong. the service, the food, the decor, everything and everyone runs perfectly. I travel a lot for business and after a while the glamour wears off and you see all the ratty edges. They don't exist at W South Beach. Special thanks to Shavonne for her help as usual.
April 11, 2014