Wサウスビーチ

  • アメリカ合衆国
  • 33139
  • フロリダ,
  • マイアミビーチ
  • 2201 Collins Avenue
  • マップ

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Rated 4 out of 5 by 395 reviewers.
Rated 3 out of 5 by Once again, no much value being Gold SPG The hotel in itself is good, with a nice room and beautiful view on the beach. However, there is once again amongst most SPG hotels, almost no value being a SPG Gold member. You can never get late check-out or other benefits despite the hotel not being full. The hotel is humongous and yet, it appears it was not really full (November) and hotel would deny late check-out amongst other things. I am starting to question the SPG benefits as it has now been a few times in a row I have never been able to enjoy the benefits of my Gold status. February 4, 2014
Rated 4 out of 5 by W stands for Wonderful :) Thank you so much W Hotel South Beach for making my birthday weekend a special one. I was not at all expecting the special birthday treat (cake lolipops, an orchid, and Fiji water) to be delivered to my hotel room in honor of my birthday, courtesy of the hotel. This really blew me away - thank you! I had a lovely stay, GREATLY appreciated the early check in, late check out, and ocean-view room. The only thing preventing me from rating you a perfect score was because one of the bathroom sinks was badly backed up, and we had to wait at least 10 minutes between flushes to clear the toilet. Not sure if it was a plumbing problem or not, but - kind of caught me off guard for a high profile hotel. Other than that - wonderful stay! :) Thanks again! August 23, 2012
Rated 1 out of 5 by If you want to stay at the W then bring ear plugs I have just had a fantastic time in Mexico and was expecting a similar stay at the W at the recommendation of my travel agent . Well he couldn't be more wrong. When we arrived at 430 pm the room still wasn't ready when we finally were allowed in the room it was nice and clean, the terrace however was far from clean and the actual table outside was dirty as were the sunbeds. The next surprise came when at 2 am I could hear this thumping noise that practically vibrated the whole room ... It was the Disco... The next day after finally managing some sleep we got to the pool at 11ish to be told there is a waiting list for the beds ... The final straw after having left the pool as there was no space was whilst sitting on our balcony we were blasted by phenomenal drilling and building works noises from just next door. This went on for the duration of the whole week as did the disco noise. Although our room was cleaned adequately the balcony was not. We often had cigarette ends that had obviously been dropped by other guests land on our balcony. So as I said unless you come with ear plugs and don't mind getting up at 8 to run down to the pool to get a bed then I suggest you stay away from the W. btw it's not that I didn't complain at the time.. Or at the end .. I was given $200 compensation ... No comment needed. It was a real shame I was really looking forward to my time in Miami and it was a complete let down August 2, 2013
Rated 4 out of 5 by Great South Beach Hotel - Some Staff were Great Elegant hotel with great rooms, phenomenal views, a very courteous front desk and bar staff, excellent cleaning staff and generally a comfortable experience. My only negatives were that "Make a Green Choice" wasn't offered (robbing me of a chance to get 1500 Starpoints), though the detailed nature of the cleaning staff kinda made up for it. Secondly, the security at the hotel and elevator entrances on the late weekends need to get over themselves or move to the club in back. When you are tired at 1am trying to get back to your room, the last thing you want to be told is to get in a line outside the hotel. This needs to be addressed. Now the negatives are not enough to make me not want to come back as the rest of the experience was generrally excellent. January 27, 2014
Rated 5 out of 5 by Outstanding hotel! I continue to be a loyal Platinum member-- especially after the 2 separate visits to this hotel in December. Both times we were upgraded to amazing suites (including the Oasis) with spectacular views and amenities. We are neither "young nor hip" but felt pampered and comfortable, as the staff were all exceptional--friendly and helpful. Learned a new drink I have now made at home-- "the Lividus"--with gin, chartreuse, basil, etc.-- fantastic. The pools are warm and inviting, and the location is perfect for beach access as well. Thank you! January 3, 2012
Rated 3 out of 5 by Not too happy I'm a SPG member since 2005 and I'm usually happy with all my SPG stays. I was very disappointed this go around with the W at south beach. Early Monday morning as I'm trying to sleep and loud construction on the floor above me woke me out of my sleep. This continued for 3 hours and It was very disturbing and annoying. I addition as a platinum member I at least expected to get a late check out of 4pm which did not occur. I frequent SPG hotels and generally love my experiences but this was one of the worst. Hopefully this will be improved October 15, 2013
Rated 4 out of 5 by disorganized service room was not ready and hospitality suite not offered on arrival.(we were early, then they were late in giving us room access). verizon phone service nil.(aparently this is SOBE not hotel) they put note under door after second day of 4 day stay re check out and cancelled our paid for internet access. asked for small accomodation (coffee pot and mug) and not responsive, forgot newspaper. cleaning staff too chatty and would not leave when we showed up mid day, then showed up early am of our check out day -- disorganized/distupting our stay June 15, 2013
Rated 5 out of 5 by Excellent hotel W SoBe is an excellent hotel. The staff was very friendly and did all to accommodate. What I appreciated less was that I had made arrangements with front desk and management on Feb24 for 6 additional rooms for Feb27-Mar2. All of those changes were undone by a manager in the back-office arranging rooms, so we had to start the process all over again and lost the specific rooms we had booked. However, Doug at front desk was extremely helpful, as well as Brian the Manager - very professional and pleasure to deal with. March 6, 2014
Rated 3 out of 5 by Looks great on the web... ...but service was not up to expectations. Check in was delayed until 10pm. We witnessed the poolside staff accepting extra tips in exchange for deckchairs that otherwise looked "reserved" (this may be standard practice, but this is our first time vacationing in Miami, so please forgive if this is what usually happens). At check out, we called "whenever/whatever" for luggage assistance, but waited for 15 minutes so we took the luggage down ourselves (and was not offered assistance until we were about to exit the hotel). February 21, 2014
Rated 5 out of 5 by Excellent experience I had a wonderful time. The location was amazing. and everyone was very nice. May 30, 2014
Rated 4 out of 5 by W Hotel Over the last 3 years, I have stayed at this property. Overall, the staff was friendly, service was good and the hotel was clean. However, this is the first time that I was disappointed in the details and minor changes in the W Hotel. For example, I had holes in my towels in the bathroom. I had to call housekeeping for a soap dish and soap for both sinks. The odd thing is that the soap dish that they brought was chipped which is fine it works, but the standards that you expect with a W hotel are falling. I always enjoy eating lunch on the beach and do it every year. Usually, the food is served on plates, but they have changed to paper products. The problem is the wind blows the lids and you have to anchor the items down while you are trying to relax. February 6, 2013
Rated 1 out of 5 by Staff responsiveness filthy room I was thoroughly disappointed - I had a mega suite and the upstairs grill was dirty I needed to ask for it to be cleaned 4 times!!! Someone came and "cleaned" It was still filthy - the least I ask of a hotel is cleanliness. on Check in I also had to wait until 5:30! who does that? Surprised at the lack of attention from staff. May 15, 2014
Rated 5 out of 5 by Exceptional Hotel The W in South Beach Miami far exceeded our expectations. From check-in to check-out, the entire weekend was executed flawlessly. The service is impeccable, the room spacious and stunning, the pool evokes true South beach class and The Dutch....what's there not to say about my new favourite breakfast, lunch and dinner restaurant! We will certainly only stay at the W when in town. May 6, 2014
Rated 2 out of 5 by Chaotic and disappointing service As a Starwood fan for many years, my stay at the W the past weekend was most disappointing. Screams and noises from the entrance below woke me up every night, I found many guests loud and some ladies that did not seem to fit in a Starwood hotel. Furthermore, there were duplicate billings on my folio. Perhaps I was not prepared for the style and ambiance of the hotel, but I found that it totally lacks the grace and elegance I knew four years ago. My family also had a larger suite and their experience was even worse than mine. July 1, 2013
Rated 5 out of 5 by Great Staycation! I surprised my husband with an Anniversary Staycation. The W was the perfect retreat and beyond relaxing for us. The rooms are very spacious and the location is perfect. We had a great dinner at The Dutch. Onju, MAITRE'D, made us feel very welcome and David, server, is aways beyond attentive. I really enjoyed the new lobster salad on the menu. The front desk agent who checked us in was very nice. The Bliss Spa Male Manager is so passionate about what he does, he made us want to come back for more treatments and products. April 12, 2012
Rated 4 out of 5 by Closel; but not enough Great stay overall (mainly bc of beach and weather), great rooms, beautiful beach...service was great on the beach, anywhere else, below average with long wait times. Bang for buck is inadequate. Checkin/checkout can be a nightmare with wait times. Drink and food variety outside of restaurants average and limited. Very friendly and accommodating staff when you finally get to interact with them. But paying $800/night then getting charged $15 for wifi is hilarious and laughable in 2014. March 11, 2014
Rated 3 out of 5 by This hotel is average cat 5, def. not 7 I have had pleasant experiences with W in the past, but this time was not as ideal. For a cat 7 hotel I really expected to be blown away and I can assure you I was not. Our room had a large crack in the ceiling directly over the bed. The TV in the living room did not have any picture, and the blinds at the balcony were very dusty. The wifi was terrible, even when I tried to connect multiple times it would not let me. My wife was at the pool and when she asked for a towel the response was "we ran out, sorry" I would never expect to hear that. As well the carpet in our room was quite stained and it looked very ugly. This is why I feel it was only an average stay and would probably not recommend this property to friends, nor will I stay here when I come to South Beach next. August 15, 2013
Rated 5 out of 5 by Doesn't dissapoint This is my 2nd time staying at this hotel and once again, it exceeds my expectations. I checked into a top floor and the residence upstairs was remodeling with nonstop drilling. I called front desk and within minutes was escorted to a different room that was much more peaceful. One of my PROS is that after 10pm the club downstairs opens and they don't let any non-guests through the main entrance unless you have ID - EXCELLENT! Thanks W South Beach for another unforgettable experience - keep up the great work! October 29, 2013
Rated 5 out of 5 by Wow! Best service we've received. Everything about our stay was wonderful! But the staff was the BEST PART! From Kasey at the front desk sending us champagne for our anniversary, to Christina at the Concierge desk recommending the perfect club for us (we're 50+) and Maria at the pool bar introducing us to our new favorite summer drink. Oh! and Pedro driving us in the Acura MDX as a courtesy - we were so pampered and LOVED our stay. We never passed a member of the staff who didn't engage us politely and professionally. We WILL be back! July 15, 2013
Rated 5 out of 5 by Awesome Had a short 2-day business stay. My experience started with getting my car parked. The valet (Hector) was just what you would expect: welcoming, professional and FAST. The reception check-in staff (Chris) was great. He was attentive, and courteous. When I asked to have a late check-out he made it happen. The beach staff is very friendly with a constant welcoming smile - just love it... My room was great with all the W amenities. The hotel pool was awesome to hang out. I would stay at this hotel again. April 22, 2013
Rated 4 out of 5 by Suite Stay We just completed a stay at the W. Miami Beach, I stayed on points and used a suite night upgrade, and was given a very nice suite on the 9th floor. The staff was very accommodating and took very good care of us. I was particularly impressed by the staff's handling of a mistake on our bill at checkout. Mistakes happen, quality is measured not by the mistake, but by how well it's dealt with. The staff quickly and painlessly corrected 2 mistaken charges on our bill... cudos to the front desk staff. October 23, 2013
Rated 5 out of 5 by Best of the best I am a Starwood fan, especially their W brand hotels. My job involves a fair amount of travel and, combined with frequent personal/family vacations, has allowed me to sample scores of hotels each year including a dozen or more W stays. Most are exceptional but this is my favorite in the USA. Fantastic design throughout the rooms, hotel and grounds. Great ambience and remarkable service. South Beach is great and many of the rooms afford nice views of both the beach and the city lights of Miami. November 14, 2011
Rated 2 out of 5 by This Hotel is not what it used to be The hotel is a very crowded hotel, because of the South Beach location. The rooms are very modern with a nice view of South Beach. The quality and size of the rooms is average, nothing spectacular like you would expect from a W hotel. Staff is very helpful, like always. It is not a hotel to hold business meetings, because the facilities are not the best for this purpose. In general it is a trendy hotel to experience a little South Beach, but not the quality you would expect from a W hotel. August 10, 2012
Rated 3 out of 5 by Good Room can be great with small fixes The Bose speaker systems were not plugged into the TVs so they were of no use. The desk electric system was unplugged and not useable. I couldn't plug it in myself. As a result too few outlets. I had a suite with three views which was nice. There was one garbage pail for 1.5 baths, a kitchen a BR and a LR. Very inconvenient. Great location. Great beach and pool. All guests are there to party so be prepared to be woken up at any hour of the night with other guests revelry February 10, 2014
Rated 4 out of 5 by Excellent Service My husband came down for a long weekend. The thing that most impressed me was the level of service, from the pool staff to the restaurant wait staff to housekeeping. We mostly sat by the pool, but it was great to be able to go right out to the beach for a walk as well. We also enjoyed borrowing the hotel's bicycles to ride up and down the boardwalk. We ate at both restaurants at the hotel and enjoyed them both. I was skeptical at first about staying there due to the construction noise at a neighboring property that I had read about . We asked for a room that was not on the construction side. The noise was somewhat of a distraction during the day while sitting at the pool on weekdays, but faded when the music went on in the afternoon. However, there was no work being done on the weekend so it was not an issue then. February 11, 2014
Rated 5 out of 5 by Ancillary Revenue The hotel is great and so is the staff. From the passenger´s point of view, it simply does not look right that you get additional charges for umbrellas at the beach or internet access when you are paying a nightly rate of approximately USD600, just that, it does not look right. The pool area is too crowded and the booking system does not work quite right despite the efforts from the staff. We were told a that many chairs were booked, however we did not see anyone using them for a while. November 22, 2012
Rated 2 out of 5 by Unless you want to party, don't stay here I was very disappointing in this hotel given the high price it charges. On the positive side, the rooms are very nice as it is a newer property. However, the service level is very poor and I have no idea why Starwoods made this a category 7 property. The staff generally do not care and are not very polite. Moreover, the hotel is very loud and brings a party scene with it. Unless you are here to party, I do not recommend staying here, particularly if you are traveling for business. September 25, 2013
Rated 5 out of 5 by W is hip and expensive, with fabulous staff Great location and hip vibe that younger people love. Best staff at ANY hotel in the system. They really want to serve you. May 11, 2014
Rated 4 out of 5 by Loved the W South Beach to death with just a couple of small caveats I am a huge fan of W Hotels and W SoBe lived up to my (very high) expectations. Spacious and extremely comfortable room, great location, great service, great experience all round. Minor nitpicky things: the staff service rooms very late in the day, which I assume is to cater to a late-rising and indulgent clientele :) Less good for a business traveller like me. I was also puzzled, when I needed to take (paper) notes and found I'd forgotten my notebook, to not find any kind of note pad anywhere in the room. Was it hiding somewhere I didn't look? The stationery tray contained only a postcard form which I ended up using. My breakfast eggs at The Dutch were cold (I guess they'd sat around to accommodate the delivery of sizzling hot bacon :)) But these were minor details within an otherwise highly enjoyable stay. April 8, 2013
Rated 4 out of 5 by SPG PLATINUM/HOTEL OWNER I RESERVED THROUGH THE CONCERGE SERVICE AND BASICALLY THEY MESSED UP , CANCELING THE WRONG RESERVATION. WHEN I CHECKED IN THEY COULD/WOULD NOT UPGRADE NOR USE MY SUITE NIGHTS. I SUFFERED THROUGH MANY W SOUTH BEACH EMPLOYEE CALLS FOR OVER A DAY AND FINALLY WITH THE HELP OF BRIAN HERRO,DIR OF WELCOME GOT A UPGRADE. I COULD FINALLY FULLY ENJOY MY STAY BUT DIDNT FEEL I WAS TREATED LIKE A VIP, ESPECIALLY NOT PLATINUM . EVEN HAD FRONT DESK DENY MY FREE BRKSFT . ALOT WORK ON MY PART. April 9, 2013
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