Rated 3 out of 5 by marley40 a little disappointing
When we first checked into our room one of the coasters that the clean glasses rest on was stained brown. Our first night was awful because our room was right above the bar and apparently there was a party with a dj, and everything was so loud we couldn't sleep.
February 3, 2014
Rated 5 out of 5 by Stan59 HOtel W Downtown Atlanta
My stay was pleasant and staff were friendly.
February 2, 2014
Rated 5 out of 5 by KB936 Excellent Customer Service During Ice Storm
My sincere thanks goes to the staff who were outstanding during the recent Ice storm in Atlanta - excellent customer service during extremely difficult times!
Room Comfort rated as "good" only because it was extremely dark.
Staff from the Front Desk, to the Lounge, to Room Service, to the Restaurant, to the Concierge and Valet all were friendly, professional, and attentive although working multiple shifts due to the storm!
January 31, 2014
Rated 5 out of 5 by FrenchieSom awesome!
I was in Atlanta for business. I was supposed to leave that day but my flight got cancel due to the bad weather. The hotel I was staying originally couldn't accommodate me for an extra night, the concierge called different hotels and here we are the W Downtown Hotel add some availability. All the staff was friendly and very helpful. The room was great and the bed OMG, I had the best sleep since a long time. Thank you W Downtown Hotel, I will be back and let my family / friends know about you if they're coming to Atlanta.
January 31, 2014
Rated 4 out of 5 by IPPE W hotel review
The helpfulness and responsiveness of the staff was outstanding!!! The room comfort was very good (nice large room and bathroom). Very clean appearing (at least what I could see). Hotel was close to many attractions and the trains. My main problem was the color of the walls and fixtures (black granite-like walls and chrome decorations.) and the extremely poor, unpleasant and dim lighting. In the evenings I felt like I was walking around in a dark cave in my room and throughout the building. Perhaps this was the concept by the designers who wanted an ultra-modern feel. But I think it is far more cheerful and more conducive for the traveler to be able to see and find things and be able to work better without eye strain. So many wonderful things about this hotel. It is too bad the poor lighting hurts the overall impression.
January 31, 2014
Rated 5 out of 5 by Mayorkev OUTSTANDING in Adversity
I can only say good things about the entire staff for totally stepping up during the most recent snowstorm in Atlanta that left the hotel short of help and supplies. A truly great effort by Vicki the Food & Catering Mgr who took it upon herself to work the lounge and make sure all guests were satisfied. I'd also like to commend the restaurant staff who personally took their own vehicles to get milk, eggs, and bread to keep things going.
A great effort by all and I sure hope the W recognizes this and rewards you for going over & above the cal of duty in the face of adversity. Thanks for a pleasant and fun experience during the chaos!!
January 30, 2014
Rated 5 out of 5 by Reed01 Great staff
From the driveway to the front desk and restaurant everyone was always smiling and went the extra mile to fix a bathroom issue, they followed up and sent me a note card, what great follow through
January 30, 2014
Rated 5 out of 5 by Cleopatra12 Best modern hotel with excellent service
I would highly recommend the W Hotel Atlanta Downtown. The staff is more than accommodating and even surprised my husband and I with a special treat as we were celebrating a special occasion. The corner room has an amazing view of the city with windows all around. We were able to enjoy a very quiet and romantic time together.
January 28, 2014
Rated 4 out of 5 by dansa Good attention to detail
An enjoyable weekend stay in Atlanta. Hotel met all expectations and needs. Really enjoyed it!
January 27, 2014
Rated 5 out of 5 by Laura94760 Beautiful
The W Hotel in Altanta is a beautiful and luxorious hotel. I was able to relax after work and enjoy my downtime. I loved my room so much that I truly wish I could live there!
January 24, 2014
Rated 5 out of 5 by JessicaG Best Birthday!
I booked the studio suite for my fiances 23rd birthday. He went to Vegas last year and unfortunately I was unable to go with him, so this birthday had to be special! We had a few issues with our room, they sent up Scion, the room stylist, to assist us. He seemed genuinely upset that the room was not the way it should be. He immediately went to his manager to make sure our needs were met. A few minutes later Allison, one of the managers, called to let me know she was very sorry about our room and how much time was wasted. She said she was going to make sure my fiances birthday would be amazing, so she upgraded us to their #1 suite in the hotel. The room was amazing!!!! We had so much more room for all of his friends to join us. He ended up having an unforgettable birthday, he even said it topped Vegas! I can't say thank you enough to the staff for everything they did for us!
January 23, 2014
Rated 4 out of 5 by badunn0109 Amazing features
The lay out was beautiful and a great place to stay.
January 21, 2014
Rated 5 out of 5 by Kevin140 Great experience
We had a great experience at this hotel. The staff was great, the room was beautiful and modern, and it was very clean. The only things I may have liked a little more was maybe an extra complimentary bottle of water -- there was one bottle for two guests. Also, a coffee maker in the room would have been nice as well. Overall, those items were very minor, and we had a great experience overall at this hotel, and I would recommend it to anyone.
January 20, 2014
Rated 2 out of 5 by trip14 dont use the elevators
The first time my two key cards failed and I had to come down from the 12 th floor to fix. I thought very little about it. But two days latter after the doors closed and both my keys didn't work I was pissed being stuck in the elevator, I ended up being late to a business meeting because of it. good thing there wasn't a fire or emergency.
January 13, 2014
Rated 5 out of 5 by 2JONESBLESSED AWESOME ATTENTION!
This was my 1st Wedding Anniversary and the W did not disappoint. We were treated like Royalty a SPECICLA SHOUT OUT TO Artria Lockett I hope that I am spelling her name correctly she is AWESOME! Thanks so Much for all you did for me and my Wife...We only had one problem which was the pillow on the bed seemed soiled. But housekeeping came in and removed it other that that simply wonderful. We will certainly be back you have my service. Arthur & Courtney Jones Albany Ga.
January 13, 2014
Rated 5 out of 5 by LadyRed92 This hotel was wonderful
This was the best hotel i've stayed in so far and I would highly recommend it! The staff we're nice and the room was great! I hated to leave!
January 9, 2014
Rated 4 out of 5 by flolife Trendy spot
Very trendy - not super close to anything downtown, but a nice hotel with attentive staff
January 6, 2014
Rated 5 out of 5 by Monica87 WoW!!!
I was blown away by the W! It was absolutely FABULOUS! The room was more than I envisioned and I love how the staff is there for whatever you need. Definitely would stay again.
January 4, 2014
Rated 5 out of 5 by DanielM Amazing Hotel
Our stay was amazing. Lucky for my wife and I (with the help of Loandi), we were able to enjoy the WOW Suite for the night. The room was over the top and the service was amazing too! We will definitely be back for another visit in the future! This place rocks!
December 23, 2013
Rated 1 out of 5 by ABusinessTraveler Welcome to the Bat Cave
The rooms are so dark it's like staying in the bat cave. With the dark gray walls, carpeting and tile...along with the dark purple accents and bathroom...you feel like you're in a coffin. The bed lamp was a "spot" bulb, so unless you lie on your side and hold the paper over the night stand, you can't read in bed. The desk lamp was also useless, and I got no work done in the room. Downstairs, the background music is too obtrusive, and my colleagues had a hard time holding a conversation. Even the selection of TV channels was minimal. Definitely staying somewhere else next month.
December 20, 2013
Rated 5 out of 5 by devon1 Awesome
What an amazing stay from start to finish. Yvette at front desk took her time with us and made us feel so welcome and at home, from the luggage attendant to the valet.
December 18, 2013
Rated 5 out of 5 by Jon34 Fells like your coming home
I travel often and stay in Starwood hotels when possible. This hotel has absolutely blown me away with their outstanding customer service. I have stayed in almost every property in Atlanta and have selected this hotel as my base of operations when I'm in town. All of the staff from the valet to the cleaning crew are friendly and professional. In particular Jason the evening manager has gone out of his way to ensure all of my request are met. It truly fells as if I'm coming home.
December 4, 2013
Rated 5 out of 5 by NickyS Amazing stay
Lots of my friends have stayed in W's but this was my first stay and the team in the Downtown W in Atlanta were brilliant. The welcome was warm, the room was great and when it comes to the W it seems it's the little things that make all the difference. The Bliss products are lovely while you notice the attention to details - for example the earphones in the gym so you can watch the TVs while you work out - plus they have apples for that fruit boost after your exercise. Nothing was too much for the team - Alan, Allison, NJ and the others - always did what they could. Travis - the courtesy car driver - was really friendly and how many hotels give you free rides up to 2 miles? Great if you don't know the city that well. Oh and also good coffee in the Living Room in the morning. The only thing I didn't manage to try was the pool. The hotel's also really near the Olympic Park and stuff like Coke and CNN. I would not hesitate in recommending this W to anyone.
November 6, 2013
Rated 4 out of 5 by DogtownWV Room too dark
I loved the layout of the room when I arrived in the evening - very contemporary and different. Was disappointed when trying to get ready in the morning because the light was so dim, even with every light on and turned up to full brightness. For a woman putting on makeup and doing hair, it was frustrating - even using the light in the make-up mirror.
I was attending a conference and was out from 8am until 1pm and the bed was not made up when I went back to the room for break. When I got back after the conference ended at 5pm, the room was still not made up. I never did get room service during my stay.
November 5, 2013
Rated 5 out of 5 by Fefe71913 Great Ambiance
I always love everything about W Hotels. I did however have to ask what promotions/offers they had during my stay for SPG which was a bit surprising. But overall great staff and experience.
November 1, 2013
Rated 2 out of 5 by Nooo Poor
I would not recommend hotel
October 31, 2013
Rated 3 out of 5 by Humiliated1 Hotel staff is horrible!!!!!!!
My company held a 3 day meeting in the hotel Oct 2013 booking both meeting rooms and suites for each of our employees. We were rudely lectured by the staff on EACH day SCOLDING us for consuming snacks in the meeting room (which included individual pkg of M&M's, nuts, and protein bars. ARE WE CHILDREN!?!?!?! Someone should have warned us that we were booking rooms at a museum instead of a hotel b/c evidently no one is allowed to eat on the property except in their restaurant BLT, lobby bar, and in-room mini bar. What a joke!!! Staff in hotel lobby upon check-out were short & rude as well despite complaining to manager. There was ABSOLUTELY NO CUSTOMER SERVICE!!! Thank goodness for competition and the ability to CHOOSE where you spend your money. I will NOT return to this hotel!!
October 18, 2013
Rated 4 out of 5 by PolarDawg Average but below expectations
The room was ok but we found wrappers and food from previous guests on the floor. It was comfortable and nice but there was a lack of attention to detail. The staff was not rude but not friendly either. The valet service took an extremely long time. I had to ask multiple times for multiple issues... not what I expected from a W hotel.
October 15, 2013
Rated 4 out of 5 by Impressed21 Very relaxing
I enjoyed by stay at the W. The rooms, restaurants, and Bliss Spa were wonderful.
October 13, 2013
Rated 5 out of 5 by RDS35 Amazing Experience
The customer service was excellent. The suite was nice; to die for. The spa treatment was one of the best. My husband is a man who does not smile much and he smiled the entire time. The BLT Steak food was amazing in appearance and taste. I enjoyed everything about this hotel and would recommend anyone to stay and participate in the services they have to offer.
October 8, 2013