Rated 5 out of 5 by JWAtx Best. Staff. Ever.
The facilities and the room were great, but what really put our stay over the top was the incredible staff.
January 6, 2014
Rated 4 out of 5 by cdm13 Beautiful but not practical
The hotel is esthetically beautiful. The room are adequate in size but tend to be on the smaller side. While being beautiful, there are certain appointments that are not very practical. Examples include the overly large bathroom sink that allows very little room for toiletries, placement of a sofa in front of the window that you must crawl over or stand on in order to open or close the curtains, and placement of lamps on the bedside tables that are at the farthest end away from the bed making it necessary to get out of bed in order to turn them off at night, Internet service is costly - a service that is provided for free at most any establishment one goes to these days. Coffee pots are not provided unless requested. We were stunned to find the maid service so lacing in this level of hotel. Soiled easy clothes were left in the shower and no replacements were left for us. The used coffee cups were left in the room and no clean replacements were provided. The used drinking glasses were removed, but no replacements were provided for them either.
May 28, 2013
Rated 2 out of 5 by CLC2013 This hotel needs to lift its standards
This was my first visit to Austin, being an SPG member I naturally selected the W. Unfortunately the service was not up to scratch and made my stay memorable for all the wrong reasons
December 3, 2013
Rated 3 out of 5 by duck64 The young and the loud
What can I say? I'm way out of the W's demographic! I'm not 26 and I'm not obsessed with DJ culture. If you have $600 or more to blow for a dour gray room and round the clock reverberating bass in your room and out of it, this is for you!
April 1, 2013
Rated 5 out of 5 by LoisJ Great Hotel, great stay
This hotel was great. Everything I would expect from a Starwood hotel. The location was right in Austin by restaurants & the Lady Bird walking trail. If it's raining they have umbrellas to borrow. The lobby & the living rooms (next to the lobby) are great places to read the morning paper with a cup of coffee or hang out in the evening with friends to have a drink. We had breakfast (good food) in the restaurant one morning while listening to a live band. The rooms were nicely decorated with well thought out extras. Comfortable bed, pillows, powerful shower, and a throw blanket were a few of the extras. One of the nicest extras were phone & ipad connections and enough outlets to plug in everything else. The outlets were thoughtfully put around the room so I didn't have to crawl under the bed to search for them. The room was always immaculate when we came back. The staff was helpful & courteous. The fitness center was clean & had all modern equipment. The locker room & showers were stocked with everything. We enjoyed our stay at the hotel & at Austin.
October 15, 2012
Rated 5 out of 5 by Doug92 This hotel had a great vibe with the lobby bar and quality of guests staying there.
I liked the security of having a hotel guest room key enable you to only take the elevator to guest floors. I enjoyed the view my room had. I didn't go to Austin City Limits but really thought it was cool that it was next door.
September 16, 2013
Rated 5 out of 5 by Stephen19 Above and Beyond
The W knew I had a special weekend planned, so upon arrival they had upgraded our suite and had a bottle of champagne with chocalte covered strawberris in the living room waiting for us. Everything was great, would not change a thing!
May 16, 2012
Rated 5 out of 5 by BusinessTravelerGuy Excellent Stay
The hotel was everything a regular W Hotels customer would expect. I had an excellent stay, and I appreciate Markus' extra efforts to get me in a day earlier when my plans changed. Every staff member was low-key W style courteous.
October 22, 2012
Rated 5 out of 5 by royandrobinuk Exceptional in everyway!
Great rooms, excellent friendly and attentive staff and the perfect location!
January 7, 2014
Rated 4 out of 5 by JD1065 It's Good
It is just not worth the cost of the rooms! $300+ for one night; where the AC does not get cold enough and the tub was so HIGH to step in I needed a ladder! You are a cool hotel, but this time I think you are too cool for me.
August 5, 2013
Rated 5 out of 5 by Suzie27 great stay
This was an amazing experience- staff and hotel were both great, especially Insider manager.
January 2, 2014
Rated 5 out of 5 by RND68 Oustanding
From the moment you arrive until you leave, the staff is just outstanding. Great Service, great attitude, very professional. Room was very clean, with a beautiful view. Will definetely stay there next time!
October 8, 2013
Rated 5 out of 5 by LaPVB Exceeded expectations!
The W is in a great location close to bars, restaurants and major sites. The staff provided great customer service and the hotel itself has a great vibe. If and when I ever return to Austin this is the only hotel for me.
November 6, 2012
Rated 5 out of 5 by AlannaK Staff
Without exception, all of the staff took
excellent care of us throughout our stay.
January 2, 2014
Rated 5 out of 5 by kb100 great experience
This hotel is well situated in Austin---close to restaurants, 6th street, festivals, etc. The staff was phenomenal. Met our every need. I would definitely stay here again and hightly recommend it.
October 7, 2013
Rated 4 out of 5 by buddylove location
Wonderful location, the town seems to revolve around the hotel, but as a business traveler it is hard to be a regular because of such wild price fluctuations.
November 26, 2013
Rated 4 out of 5 by 4LonghornFan good location
Bar/food very good
Bad- no hot tub
room dirty, used tissues and hair on dresser
hard to plug in coffee maker , no counter space
Need a mirror in room and bathroom
November 13, 2012
Rated 5 out of 5 by Jan49 Beautiful hotel
What a beautiful hotel! The many lounging areas made us not want to leave. The location if fabulous, many great restaurants in walking distance. The staff is friendly and very helpful. I will go back!!!
January 7, 2013
Rated 5 out of 5 by Ed24 Excellent hotel
The staff was very friendly and helpful. The room
was well-designed and comfortable. It is easily the
best W Hotel of the 4 I have stayed in. From now on
when I visit Austin, I will stay at the W.
August 20, 2013
Rated 5 out of 5 by TerryH Difficult to book
I love this hotel. Unfortunately, I have very little success getting a room at a reasonable price. I stayed here often when it first opened, but have stayed at the Hilton the last 10; to 12 times.
January 11, 2013
Rated 5 out of 5 by CasualTraveler Stay of Excellence
I love this hotel. This is my third stay and everytime the service gets better. I am never disappointed by the food, rooms, or service. If you're ever in Austin, make this hotel your first choice.
May 19, 2012
Rated 4 out of 5 by Ken66 Staff
You hav an excellent crew. From your doorman to the front desk. Everyone was friendly and attentive.
Nicole and Anthony (Tony) were exceptional. Thank you for expressing our thanks. Ken and Bob
June 10, 2013
Rated 5 out of 5 by Jayeel Very chic and attentive hotel
We had a great stay here, the hotel was very clean and comfortable. The staff were all very nice and very attentive. We do wish there was continental breakfast and free internet in the room.
January 22, 2013
Rated 5 out of 5 by getupandgogirl Enjoy every time!
I always stay at the W when in Austin and always enjoy it and look forward to the next opportunity I get to go to Austin so that I can stay at the W!
November 10, 2013
Rated 5 out of 5 by karen1 Perfect location in Austin!!!!!
The moment we arrived we were taken care of in a manner that felt very special! We appreciated all the staff and their attention to detail! Appreciated being able to walk everywhere!
January 23, 2013
Rated 5 out of 5 by DavidR123 Awesome hotel and staff!
Got upgraded to a Cool Corner Suite - and it was awesome! Beautiful river view! We could even see the bats at dusk!
Staff was wonderful, room was perfectly clean and beautiful!
August 20, 2012
Rated 5 out of 5 by TheFJH WOW from Austin
I only stayed for a night, visiting from Los Angeles, but I was blown away by the service and attention to detail. This is my favorite hotel to stay in while visiting Austin.
October 30, 2012
Rated 4 out of 5 by ATRL Exceptional service
The front desk and concierge went out of their way to help me celebrate my birthday. Getting us tickedts to the ACL show on short notice was an unexpected surprise.
September 7, 2013
Rated 5 out of 5 by bootsie Perfect place to stay in Austin
A great property situated in downtown Austin. The staff members were all fantastic. My stay was too short, but I loved every minute I was there for my quick business trip.
July 23, 2012
Rated 4 out of 5 by eschlegel Great Hotel, Staff and Service Needs Work
My girlfriends and I stayed here for a long weekend.
We had a some unusual interactions with the hotel staff, including a disingenuous female SPG desk person who gave us an attitude and made us feel bad for forgetting to exchange our used pool wristbands for new ones; a valet who was slow at bringing around our car despite our calling ahead; and a missing bottle of champagne - friends of ours used the in-house Whatever/Whenever service to have a bottle delivered to our room as a surprise, but we never received anything and the hotel staff provided no explanation or apology when we inquired about it.
At night, the bar area on the first floor gets very busy and local police are positioned at the front entrance of the hotel to maintain order, which creates an uninviting and inhospitable vibe for paying hotel guests.
That said, the hotel itself is great - one of the nicest Ws I've ever stayed in thus far - and features an impressive outdoor pool and bar/deck area for lounging. Our rooms were comfortable and clean.
I also had a fantastic experience and an easy time booking a last-minute appointment at the Away spa.
July 16, 2012