Rated 4 out of 5 by savannahsk sanctuary / retreat.
it was lovely to see this property so meticulous-ly re-branded within the W amenities and culture.
being that it was a low season stay - we were fairly recognized by the staff and developed a fantastic vay-cay relationship with our livingroom bartender.
she was absolutely fantastic and created a wonderful experiential quality.
however - we were less than appreciated by the front desk staff. being that it was low season - we would have expected the slightest of recognition of our spg gold status and/or birthday / celebration wknd.
at our property here in savannah, we try our best to go above and beyond for all of our celebratory guests... ..we were slightly disheartened that this same culture didn't seem to be in existence at this location.
overall, vieques was a real gem and the property was a lovely retreat - one that we hope to return to again soon.
April 11, 2013
Rated 2 out of 5 by DJN911 Almost!
All prior reservations, CAR, MASSAGE, BIO BAY, made and confirmed twice, did not exist when i arrived! I reserved a cabana upon arrival with front desk, they wrote it on a sticky note and never confirmed! Staff did not seem to care! Thank God for WADE at the front desk and Diane at Black beard, they seemed intent on helping.. The rooms smelled of urine!
However, everything about the wedding was amazing.
April 8, 2013
Rated 4 out of 5 by K502 Beautiful property, lovely stay
My family of four had a fantastic six-night stay with SPG points for Spring Break. We were assigned an ocean-view room with two queens, just steps from the main pool. The grounds, facilities and rooms are beautiful, well-kept, and convey a unique island charm.
As we had heard from other reviews, it seems that developing a strong pool of service staff is a challenge for the hotel (it is the only full-service resport on the island). Yet, while we experienced a few service-related issues, they were quickly and satisfactorily remedied by the excellent management team.
Will will absolutely be back to enjoy the gorgeous views, the grazing whild horses, the balmy breezes, and the delicious passionfruit cocktails.
April 5, 2013
Rated 5 out of 5 by Ryanaustin Amazing Stay
Thank you very much for a great stay. It started well with an upgrade, and ended well with a late checkout, and everything in between, from the perfect level of service/attention to the resort itself, which is unlike any other Carribbean resort we've been to. Great job.
April 4, 2013
Rated 4 out of 5 by Juancho A relaxing time away in paradise
A great place to get away and relax. A beautiful property very well kept. Very friendly staff. Spectacular views of the beach and ocean.
A couple of nits. The on site food for breakfast and lunch was great. But dinner was overpriced and not that appealing. It took over 4 hours to get into our room despite arriving late afternoon. We had to call several times to check on the status (staff never informed us). I agree with another reviewer that the rooms are very dark. A simple fix would be to add reading lights. In general the phone "whatever, whenever" calling system worked well.
April 3, 2013
Rated 4 out of 5 by Scrappy Overall - Great Place
Hotel setting and view is truly amazing. Staff is excellent and incredibly friendly and helpful. WIFI is great for such a remote location and plenty of onsite activities. Food options are good and food is very good for a resort. My only complaint about the hotel is cleanliness. Don't get me wrong the hotel is generally very clean but it could be better. The staff just does not clean up debris quickly enough. I would walk around the grounds at 8 AM and see cups and bottles around the pools clearly from the night prior (we went to the black pool at 11 AM and small trash can was overflowing with trash from prior night). And the staff does not pick up quickly enough after serving food at the pool. Another example is the maid staff. We used in room wine glassses and they did not clean or replace the glasses. The clean job by maid staff was just ok. Also, they delivered shampoo/conditioner/etctera regardless of whether used or not. By the time we checked out we must of had 20 or so bottles piling up in the room. Rooms and views are amazing BTW. Stay here for sure.
April 3, 2013
Rated 2 out of 5 by Sam1908 Underwhelmed
The hotel location was INCREIDBLE!!! However, don't call down and request anything, because you will never get it i.e. towels, room service, etc. We have a malfunctioning television that never got fixed, we were charged for bar and food which we never touched. It took them 3 weeks to credit back my credit card. Spend your time and money at other resorts
April 2, 2013
Rated 5 out of 5 by oglaria1 Wedding
just came back from my wedding and expectations were met and exceeded. everyone especially Ross made everything seamless and stress free.
April 1, 2013
Rated 5 out of 5 by msjohnson101 Very helpful in time of need
We became stranded on Vieques due to weather, the W was the only hotel on the island with rooms. The staff were very friendly and accomidating to us, especially Arturo who helped us check in.
April 1, 2013
Rated 5 out of 5 by mpbj11 An overall great experience
Overall, a great experience. A few items to improve. Yoga mats in exercise room need to be replaced. Equipment like paddles and snorkels are unavailable - that's what you pay the resort fee for. The adult beach is great, but you can't get umbrellas or chairs there. Food is very good. We wanted to watch the NCAA basketball games on a lobby TV, but the staff was unable to get their projection TV to work. The staff in general is very nice and helpful; Iris (sales) and Luis (security) deserve special mention. Our daughter received a bad sunburn and all were quite helpful. We will be back.
March 31, 2013
Rated 5 out of 5 by Julie Check this place out
Amazing quiet resort with great views, pools, spa, beach, etc. loved the atmosphere of the lobby and rooms. Resort not too big where you get lost. Great designed rooms. 4 nights was plenty as there was not too much to do at night on this small island. Biolumescent bay a must. Pools were nice and warm. Check out the plunge pool. Mojitos were tasty.
March 29, 2013
Rated 5 out of 5 by ble3 day after nye
this hotel is absolutely amazing! its design and location are stunning. the food is wonderful (and an excellent value compared to the quality and price i found elsewhere in pr). the staff was helpful and very attentive.
the day after new years eve the rest, relaxation and pampering was everything i wanted and more. if i go back to pr i will spend as much time as possible at the w vieques.
March 28, 2013
Rated 3 out of 5 by BlkBetty Not what I'd expect from a W...
Where do I start? How about with checkin. We arrived early - 1130a - and understandably the rooms were not ready. So we waited patiently by the pool. 4pm was checkin and we didn't get our room until 545p. Not a great way to start our vacation.
I have to say, the resort itself is quite nice. Horses run free on the property and in the early morning hours you can see them laying in the grass or grazing. The pool area was nice as well. Lots of seating around both pools. The service from the pool bar was attentive and quick. All the servers we had were great.
Our rooms were a nice size and exactly what you'd expect from the W, spacious and well decorated. The bed was really comfortable.
Now reality sets in. We're early risers and were down by the pool by 7a. Every morning the pool area was littered with trash, empty cups and bottles from the day/night before. There were no towels in the morning so you had to go to the front desk to get them. Towels didn't come out until close to 10a. How's that possible? Same with water. Bone dry until 10a.
They also have 6 cabanas they charge $250 a day for. Not one person paid for any of them for the 6 days we were there. They just sat empty. Why wouldn't they just have them open? $250 a day? Unbelievable.
They charge a $60 a day resort fee (actually $65.40 with tax) which includes Internet and non-motorized water sports, etc. The problem is with such a large property, you have to walk 1/2 to the other side to get paddles for kayaking, snorkel & mask for swimming in the ocean. You have to be there right when they open to ensure you get them or you'll miss out for the day because they don't have nearly enough to accommodate the number of people staying.
The Internet is also included in the resort fee and its worse than a third world country. Seriously, dial up would be faster. This is unacceptable to me considering you don't have an option to use it because you're forced to pay for it. The hotspot on my iPhone worked 10 times faster. Ridiculous.
Then there are the nature sounds at night they pipe in around the property. They're so loud you can hear them as if they're in your room. Frogs and crickets - two of the most annoying sounds anyone would want to hear at night. If we could have only found the plug, it would have been silent!!
All in all I wouldn't return. This hotel is not what I'd expect from a W, especially for what they charge. We did have a great time only because there were 14 of us and it was the company that made the trip awesome.
Proceed with caution.
March 28, 2013
Rated 4 out of 5 by Donald111 Fabulous staff., Poorly designed rooms,
Before I moved to the Financial Industry I spend 17 years in the travel industry. I truly feel the design of the rooms at the W totally ignored years of research into what make guests comfortable. I am comfortable and even applaud minimalism. However, shelving/counter space in the bathroom are a number 1 issue with woman travelers. this was sorely lacking and ergonomically uncomfortable. There was also a lack of drawer storage. Easily remedied. The lightening was inadequate and switches were in odd places. Enough complaints! The staff was tremendous. from Leo at the front desk (who was so gracious to find me a room with a better view, but to ne avail, Yaritza - what a patient lovely Concierge. I changed my plans every two days and she was always pleasant and got me exactly what I wanted.. George showed us around the island and he was able to read us and gave us exactly what we wanted with the usual Tour Guide nonsense. Javier was just so worm and friendly.. Joseph was such a charming waiter and last but not least - Ricky. he made us feel like he was a gregarious cousin with a great sense of humor. LOVED THE STAFF. Lovely location. ADD STORAGE to the rooms and get rid of that ridiculous macramé lamp the I always het my head on going to the bathroom! I will be back. Breakfast was great Lunch was dreadfully bland.
March 17, 2013
Rated 4 out of 5 by Funguy Hotel facilities were great. Company events were not!
Overall, was a great resort. However during our trip there were 2 large corporate events on the property. The W closed the pool early one day for a company event and on another day they reserved over half of the pool area for another company....not good. The hotel management was very non-responsive to the guests when asked to accommodate everyone else. That was very disappointing given everyone has to pay the $60 per day resort fee.
The restaurant was also out of dinner items (e.g. Pork) because they used all of their pork for the company buffet dinner. When I questioned the manager about it he lied.
If the property is going to give special treatment to companies and ignore other guests, they should be more transparent.
March 17, 2013
Rated 4 out of 5 by Vinman W Vieques
Overall a nice property if you are looking for relaxation and want to be off the grid.
March 15, 2013
Rated 2 out of 5 by Nyvisitor Needs improvement to be a top destination
Pool area too limited with chairs
No hot tub
Turn down service often missed
Had to call for them to restock minibar
Spa lacks facilities to enjoy pre massage like steam room plus lacks showers post massage
Beaches on other parts of island much better
Music playing late into night around pool even though no one out there so you can't sleep with your door open to listen to ocean
Food is good compared to rest of island
Close to everything since island is smal,
Generally clean grounds
Fitness center modern
March 13, 2013
Rated 3 out of 5 by mjwj visually beautiful
The grounds beautiful, the rooms are a little caverness and echoie...Felt the rooms we're more about looks than function....Air vents blew directly on the bed...Showers we're "cool" but not functionable:ie rain like showerheads that trickeled an wern't useful to get sand of, also no face/hand clothes to shower with. Shower walls had long hairs and soap scum on them(obvciously not ours, we both have crewcuts)...tv unusable/ unseeable from bed..
March 13, 2013
Rated 3 out of 5 by 2dogsfarm Service needs improvement
The rooms are very nice , but the service leaves a lot to be desired. We had to call 3 days to get our room services. The concierge services made multiple mistakes and were away from their desk many times for long periods of time. Service overall was not as expected. Truly felt like a bother with every request. Our room was upgraded free but this was after we requested a move and had to wait multiple days due to front desk error. Food was okay, nothing to brag about.
March 11, 2013
Rated 5 out of 5 by Rooker72 Recent Stay
Although I wasn't thrilled with the food (save breakfast - top notch there), everything else was absolutely stellar. Rooms were great, the staff went above and beyond all expectations and I couldn't recommend staying here more.
March 5, 2013
Rated 4 out of 5 by parrothead001 Nice
the hotel is very nice with alot of pleasures , but no coffee pots in room , no clock, no refridge , nothing that allows you to hold up in your room. the eary riser must wait for coffee
March 3, 2013
Rated 4 out of 5 by Laurie Wonderful Resort- Could be even better
The hotel is beautiful and relaxing with a wonderful staff. The airport lounge and transport to the resort is a nice touch. Within 10 minutes of getting there, we wished we had booked more than one night. But, I am in the travel business and there are definitely a few things that would have made the resort outstanding, especially for a longer stay.
l, Orientation: Our ambassador did not explain all of the features of the resort to us so we did not know that the snorkel and kayak equipment could be used for free or that there were tennis courts. I saw this on line when I was writing this review.
2. Resort fee: too high: $65.40 per day with tax and not much benefit that we could see. Rooms at this price should include any services that we received during our stay. Since the hotel is isolated and the Island is small, it would be nice for the resort to offer shuttle service a few set times a day to another beach (?Blue) or into Esperanza, perhaps at dinner. Sorce was good as a dinner choice, but it would not be interesting to have every meal at the same place. Paying a taxi $40 a day to go to the beach or eat is steep.
3. The Biobay adventure with Vieques ECO tour (Eric) was fantastic. It offers a less "touristy" experience (smaller group, no wasted time with drinks etc, and use of the parachute if needed on moonlit nites). This opportunity should be presented to all clients rather than referring them all to Blackbeard tours.
4. You should offer towel service by the pool instead of just at the beach.
We will return, and with the above caveats, will recommend this resort to clients.
March 3, 2013
Rated 4 out of 5 by MattyIce Enjoyable experience
My overall expirence of the hotel was a good. There were plenty of positives to mention especially some of the staff (Rickie - greater/bell hop) and (Dan was his name I believe but I called him Philly as that is where he is from) It is guys like that that make the stay completely enjoyable and make you feel right at home.
My largest complaint is around the number of staff or lack there of at the concierge desk. The Whenever whatever is a great idea but when they transfer you to the Conciege and no one pick up it becomes extremly frustrating. This did not happen just once but almost everlytime they transfered me. I would then get kicked back to the Whatever whenbver team. Also there was very rarely ever anyone at the desk when I walked through the lobby. This is the type of thing where 2 ppl need to be staffd there at all times and the desk should never be left unattended.
Another issue was the lack of umbrellas abailable for the beach. There were about 5 and when I pay a 65 a day resport fee there should be no issue with obtaining an upbrella at the beach. I could see if there were 25 of them and all being used but I think its time to buy quite a few more. (I know I was not the only guest with this thought).
Lastly was the leak that began in Villa 3 on the day I arrived and flooded the path to villa 1 and 2. The water got worse until the day we left 4 days later and I finally saw a couple of guys placing some dirt on the water. I understand that leaks happen but we had to walk through the mud daily. Someone should have been placing dirt on it daily.until it was fixed.
Other than those issues it was a greate expirence.
February 26, 2013
Rated 2 out of 5 by shaunkess Unable to properly make reservations for guests.
My boyfriend and I booked a 3-night trip to Vieques solely based on the fact that we were staying at a W. Being well-traveled and having stayed at numerous W properties all over the world, I have become accustomed to - and expect - a certain level of hospitality and service at any W.
From the moment we arrived at the hotel, there were issues. First, our room wasn't ready until after 4PM (which is an incredibly late check-in) - and when they brought us to our room (booked as a Spectacular ocean-front room with a balcony), we had a poolside first-floor room with no view (unless you count the barbeque station as a view, which I don't). After complaining about this, we were told there were no other available rooms until Sunday. Begrudgingly, we stayed put, but had to close our curtains at all times, sacrificing any natural light and the sparse view of the blue sky.
Then, we went to scheduled dinner reservation for the evening (which we booked weeks in advance) - only to find that we, in fact, had no reservation.
At that point, we decided to doublecheck every other reservation we had made to see if they had actually made the reservation. Unsurprisingly, they had not booked our couples massage. In fact, the spa was so busy they couldn't fit us in at any requested time, so we had to rearrange our schedule in order to fit into their schedule.
We took a trip to the Bio Bay kayaking tour - shuttled by the hotel. However, when we were finished with the tour, we had no transportation back to the hotel. We were basically stranded in a random town in downtown Vieques. And if you know Vieques, you know there are no cabs readily available.
While the manager (?) did try to make up for the hotel's mistakes (a room upgrade to an unnecessarily large suite for one night that was STILL on the groundfloor; a complimentary dinner at the hotel that was way below par in terms of quality; a free massage that ended up taking double the time due to inadequate staffing), I cannot overlook the fact that were significant missteps (on seemingly easy requests) every step of the way.
The inadequacies of the hotel to properly accommodate their guests the way I expected to be accommodated was way below par - and way below what I have grown to expect from W hotels.
All that being said, the hotel property is gorgeous.
February 22, 2013
Rated 5 out of 5 by PleasantFarm134 Wonderful Staff!
This was one of the best vacations ever, great staff, food, and what a spot! would do it again in a minute!
February 19, 2013
Rated 2 out of 5 by Michael Disappointed
- aesthetics of the hotel are great
- all food and beverage staff (Arrelis and Isa in particular) were fantastic.
- Wake up call requested and never received.
- Spa appointments were made, we went to check in they said they had no record of the appointment (after confirming the day before.
- Rooms were not cleaned fully or timely. Manager said they were short-staffed for the amount of guests.
- Concierge staff contradicted each other.. one said they would book bio bay tour for us, the next day a different concierge said they don't do that.
February 19, 2013
Rated 3 out of 5 by happyclouds Could Use Some Organization
I had a pleasant experience at the W, yet I definitely expected more sharpness from a hotel with so much prestige. The facilities were lovely and the room was nice, yet around the grounds things seemed un-organized. Upon arrival at 4 to 4:15 (check-in time), we were sent to the pool to wait for our room for another hour. Check-in time is at 4, and that is unacceptable. There were never any towels available the two times we relaxed by the pool, and even at breakfast they scrambled and took quite some time to finally come over and sit us down (they didn't seem to bothered about it, either). Drinks by the pool felt like they were cranked out in a production line; they tasted like pure, bottled sour mix (for a hotel with as much quirk and flare, the house drinks should be representative of their corporate image). On the other hand, one of the hotel's employees was amazingly helpful, friendly, and sharp with us. He recommended the best beach that has now become my favorite, he sent us to a lovely restaurant, and was always willing to have a chat with us to help us out. We wanted to recognize him for his excellence. Thank you for considering our concerns.
February 19, 2013
Rated 2 out of 5 by David Great Escape
Spent a beautiful long weekend at the W in Vieques, which is located on a gorgeous stretch of beach. However, the level of service did no live up to the W brand - while good, it was not very attentive, as one would have come to expect from the W and the SPG brand. For example, the house keeping left a lot to be desired, and the staff didn't show a very strong commitment.
February 18, 2013
Rated 5 out of 5 by Mantiquilla10 MOST RELAXING W EXPERIENCE
We traveled to the W Vieques for a last minute girl getaway with my daughter (she's 15) during her winter break (Feb). It took pretty much the whole day (though travel time from JFK was south of 4 hours, including a 24-minute flight on a 9-seater CapeAir plane), but it was so worth it. Unlike most W properties, the W Vieques has a "no shoes, nor shirt, no problem" attitude which, along with being far enough away from the maddening crowd, handily coaxes the zen back to weary city folks in need of a break.
It's a beautiful place with a surfer chic vibe and a staff that's helpful and friendly. Typical of W properties that are generous with shared spaces, the W Vieques has plenty of room to hang out and play, plus two beaches to choose from. The food was surprisingly great-- steaks, burgers and salads done just right, but had a little local flavor to them, and I had to go back for the chef's version of eggs Benedict and maple banana French toast. It's great for if you don't want to drive the 10-15 minutes to the towns of Esperanza or Isabela. Among our favorite hotel features: (1) the outdoor fire pit on somewhat chilly nights, (2) stylish "beanbag' chairs around the lobby for napping, (3) a gorgeous pool area that was large enough to accommodate a winter break crowd without feeling like we were on top of each other, and (4) surprise/random visits from the island's "wild" horses right outside our room.
Special thanks to Ricky in Reception and Jesus at the pool who were helpful, knowledgable and eager to help out.
Our only suggestions for the property would be (1) please, more heat in the pool in February, (2) add more light to room (a couple of uplights would be great), (3) more hooks to hang towels and personal paraphernalia in the bathroom, and (4) more thorough sand removal from the couch by maid service.
All in, a fun and relaxing experience we wouldn't mind coming back to.
February 18, 2013
Rated 4 out of 5 by viky2013 good place to relax
the hotel is a no children place... its good to relax, food needs to improve a little specially on the menu, the waiters needs training rush!!! but overall i a had a nice time!!! and alos needs a jacuzii... rush!!!
February 14, 2013