Rated 2 out of 5 by John424 Hotel is tired
Key system was down and did not work. Staff did the best they could, but it is a real nuisance to have to wait for security to escort you to your room to unlock it.
Room service did not get the order card placed outside the room overnight -- first time that has happened. After calling to ask about breakfast, the staff were responsive, but it was still 90 minutes later than expected delivery time.
The rooms need updating, too. Generally a tired property, although the staff are very friendly and helpful.
November 25, 2012
Rated 3 out of 5 by thester Noisy hvac system, small rooms
I have stayed here before, but of all the W hotels I've stayed at this one is probably the worst. The rooms are tiny, even for New York. The HVAC system, when it came on from time to time through the night, was so loud it woke me up.
Also, I purposely save toiletries to use the next day, and I came back to my room to find that my only partially used Bliss shower supplies had all been replaced with brand new product. What a waste.
So in all, I would expect more from W hotels.
January 13, 2014
Rated 1 out of 5 by BusinessTraveler312 Needs Renovation!
Please note I was extremely dissatisfied with the room. When taking a shower the water would flood the entire bathroom. I understand that it was a handicap accessible room, however I do not feel the drainage was adequate.
Room service also quoted me a time of 20 minutes (for cookies) and arrived after 50 minutes only after I called to check on order status.
I understand the hotel may be going through some changes and hope this will be fixed for future stays.
January 29, 2014
Rated 4 out of 5 by Sid670 Expectacular = Compact ?
The Hotel has general good modern feel, and smells good. I do not like misleading words such as "spectacular" for these compact rooms. There is not much of view other than the walls and windows of building across street. The worst was the size of bathrooms, have never seen. Sitting on toilet had to tilt to the left because the sink there would not allow me to sit straight. The shower curtain was installed incorrectly. The bedding was great fluffy and comfy. Some modern artistic details was pleasant.
June 10, 2013
Rated 5 out of 5 by Vandal6 Superior Hotel
We had a terrific stay at this hotel. There are many amenities and so much to do in the neighborhood. We would recommend this hotel to anyone who visits NYC.
March 31, 2014
Rated 4 out of 5 by ravad00 Hotel's staff is excellent, well almost everyone.
I've stayed at this hotel several times in the past. The hotel is conveniently located. I like the hotel, the facilities and most of the time, staff. On my last stay I headed down to the Living Room in the evening, to get some dinner and finish up a few things from work. As I settled in the comfy couch the waitress walked over. I requested her to give me some time to look at the menu. She never stopped by my area for the rest of the evening. She attended to people sitting next to me but never did approach me nor anyone who were sitting in my area. She avoided complete eye-contact and quickly walked away from my area each time before I could signal to her.
After a couple of hours I gave up and returned to my room and ordered some room-service.
The other hotel staff were very courteous, polite and very attentive to my needs.
January 27, 2014
Rated 3 out of 5 by DEEPAK10022 March 2014
Stayed here for 3 nights, great location- Hotel is looking old, needs some upgrade, lobby was closed for renovation, otherwise comfortable hotel.
March 31, 2014
Rated 4 out of 5 by Merl97 Summer get away
This hotel had the most amazing staff compared with any hotel we have stayed at. The day of our arrival we were greeted with a outside bazaar, however the staff made our check-in with a rental car no issue. This outstanding service continued with the rest of the hotel staff. Whatever we need we got, dinner reservations, show tickets, extra soap, towels, and the list was endless. This was our first trip home from Dubai in two years and we could not have been happier. Thanks W for the memorable trip.
June 1, 2013
Rated 1 out of 5 by ILoveTacos This place sucks.
As soon as I arrived to the hotel, the cab I had been in drove off without me getting my suitcase out of the trunk. I freaked out and alerted the people at the hotel, and they literally did nothing. The guy at the front desk didn't even react. It wasn't until 15 minutes later did someone at the hotel try and help me (his name was David, who was amazing). He wasn't even the one who was initially helping me. Besides that, I found the staff to be very unhelpful and the rooms to be uncomfortably small.
January 21, 2013
Rated 5 out of 5 by jenshi our anniversary trip
on March 1,
.We stayed at your facility during our
anniversary trip in New York City,
we had a fantastic time together, thankfully, weather is on our side,no ice-snow storm,
room is very cozy, comfy, nice view , except the shower
water pressure was not strong enough, maybe is because that we stay at 10th floor.
The receptionist Erin,
when we check in, she has smile on her face, very professionalism
polite, couteous ,which is very important to us.
I was under impression that I would get Free Wifi and complimentary
movie--that was okay, we were there for our special trip anyway.
try not to do anything else.
I am not sure, if I get extra bonus points when we checked out,
( Erin told me that she will take care of it for my SPG account)
Thats's all for now,
over all I will rate this facility 4 stars.
thanks, look forward to going back with another special event.
Have a blessed season.
March 3, 2014
Rated 3 out of 5 by Calidreamin Great location
Perfect location. Grand Central a few block away. Rockerfeller Ctr, Time Square, shopping all within walking distance. The free Acura one-way service was awsome. Lee gave us a lot of good information about the city. The only downside, three days in a row, housekeeping never left hand towels or washcloths. The first day, we ended up calling 3-times and never received them. The next two day they were brought up after the first call. When returning to New York, we would again stay at this location.
July 22, 2012
Rated 4 out of 5 by NewYork2013 staff met my needs
The front desk manager that checked me in was rude. he could not locate my reservation and handed me back my ID and credit card and said "YOU DO NOT HAVE A RESERVATION" . apparently he was looking by my first name. He justified it by saying that I told him that name was Lina, so he searched for Lina. Really? he was holding my Driver's License.
The housekeeping staff was fantastic and friendly as well as the staff in the living room.
Also the Car was never available.
Room service food was poor.
July 15, 2013
Rated 2 out of 5 by Spiritark You can do better
Primary reason why I often stay here is due to the hotel's proximity to my office. Aside from that, there is much room for improvement to W New York. Some key areas to work on are:
1. The front desk is perpetually crowded and not geared to handle the traffic that it needs to handle
2. Room furnishing is stylish 5 years back. A lot of wear/tear can now be found in the chairs, cabinets, cranky phones etc.
3. Probably a nature of NYC, but I've still got to say that the rooms are small
4. Ran into this twice during my last stay, but no one picked up the operator 0 dial. Could be due to an overwhelming influx of guests but still, not an excuse.
I will still come back occasionally, but it will need to impress me again for this to be a W of choice. Union Square looks much more appealing for now.
May 22, 2012
Rated 3 out of 5 by One27 Staff forgot we pay their salary
Overall disappointing. Yes, the music is thumping and lights are dim when one arrives at 8:30 pm to check in, and yes the lobby is decent. Beyond that, the staff is low quality, the rooms are wearing thin and health gym needs serious attention. Checked in on a Friday night in the summer: ie, very slow time in NYC. Rooms were a plenty and the prices were low. Despite these realities, staff has lost their way. Someone should remind the staff that we, the customers really do pay their salaries.
August 5, 2013
Rated 3 out of 5 by SBJG I had higher hopes
I thought that the hotel would be a lot nicer given it's a W. I thought the rooms were tiny, the views extremely poor and the hotel really just felt dated. It certainly is not 4 star caliber. I think it needs a facelift and certainly more amenities to make up for the small rooms and poor views. However we did get a room change no questions asked, which we appreciated.
March 4, 2014
Rated 3 out of 5 by UnhappyBuztraveller Not up to par
I found the room to be small and lacking the amenities that a moderately high-end hotel like the W should have -- a chair and a refrigerator.
I was dumbfounded to find the water in my bathroom shut off at 7:00am one morning, because of work being done at an adjacent room. This is inexcusable. Consequently, I was late for a breakfast appointment with my boss. Fortunately, the staff at the front desk made up for the unfortunate situation by taking the breakfast charge off my bill.
November 16, 2013
Rated 1 out of 5 by AliceNov2013 @ $450+ - Worst hotel in Midtown/NYC
Room rate $450+ - THE WORST HOTEL IN NYC
Ridiculously small / small hotel room ever!!! Couldn't open my small suitcase without it blocking a door (hotel room, bathroom or closet) or the walkway.
Made them transfer me to a larger room and the next room was still stupidly small.
In both rooms -
Cheap decor, bad lighting (couldn't see to put on makeup). TV mounted on a stripper pole in both rooms
DO NOT STAY HERE EVER, plenty of better and cheaper hotels within walking distance
November 10, 2013
Rated 3 out of 5 by TBD2014 Loud Street Noise and Small
Very nice check-in person. Room smaller than I expected when I upgraded. I should have asked questions about what floor. More importantly street noise made it a very long uncomfortable night.
March 24, 2014
Rated 1 out of 5 by jeffsd where to begin
Besides the small size of the room, half the tv channels didn't work, the sink was plumbed backwards, the toilet was so close to the sink that I had to lean to sit on it. There was a hot water heater (I think) that made loud noises every half hour through the night and the HVAC system in the room was incredibly loud. Then, upon check out, they tried the old mystery mini bar expense trick. I love Starwood in general but the Midtown W is not worth it--especially for the shoebox rooms.
January 18, 2013
Rated 5 out of 5 by JayD It's not about the rooms
Look - if you want a big room in a hotel NYC is not the place unless you have a huge expense budget. Yes, the rooms are cracker boxes (unless you get upgraded), but the staff and hotel make up for it overall. Nixon and Tang treated me to great margaritas, great food and a great conversation at the end of their evening when I was desperate for drink and food. They are a great example of the incredible customer service you get at the W New York and from Starwood properties in general.
July 25, 2012
Rated 4 out of 5 by PXB375 Bad doorman
He spent his time chatting with the other doorman and looked at me like I was crazy when I said I had bag in the cab's trunk.
March 27, 2014
Rated 3 out of 5 by wktoronto Super small but functional
The room I stayed in was really small and good for 1 person. It was well laid out so it didn't feel too cramped but the sliding door for the bathroom caught my shoulder a few times. The main lobby was under construction which took away from the overall setting and part of the reason I would stay at a W vs another SPG hotel.
March 7, 2014
Rated 3 out of 5 by Tom2012 Great hotel though be careful with room 325
I often stay at the W Hotel. Great location for business and has a great gym. Normally no problems but I had room 325 which was terrible. Odd banging noises from the pipes (probably due to the heater system); room was often too cold or too hot; and I think the ventilation was connected to the kitchen as it often smelt of food cooking.
Couple of small things: they forgot to give my complimentary water and internet access was very slow despite selecting the premium connection.
February 4, 2013
Rated 3 out of 5 by Scott57 Ceiling in room fell down
I had a mixed stay this past time. A portion of the celing in my room fell down during my first night and luckily it did not strike the bed. But really - at this level of standard should the maintenance be so questionable that the ceiling is falling in? On the plus side the staff was excellent, especially Marian at the fornt desk - they moved me to a new room immediately and were vey helpful. So my problem is that I can highly recommend the staff but watch out for the ceiling
June 5, 2012
Rated 5 out of 5 by SarahF Great location
The room is stylish, and very clean. It was just a little small. But the hotel is a great location with a great staff. I would definitely stay there again.
March 24, 2014
Rated 2 out of 5 by blabla Renovation
I was not aware the lobby was under renovation. If I knew, I would probably not have come.
March 26, 2014
Rated 1 out of 5 by Jean9 This hotel is horrible....
This was not my first time staying at a W Hotel however this was by far the WORST experience. Being a NYer, I know how expensive real estate is but this was unacceptible. The room was called cozy but that was an understatment. It was the size of broom closet and worst of all not clean. There were holes in the sheets, remiments of the previous guest on the floor. Its disgusting how much you charge for a room of this caliber. I will NEVER stay or recommend this hotel again.
January 20, 2013
Rated 3 out of 5 by TravelGuru Shoe Box Size Room
Location is great but we dislike the size of the room - smaller than my closet. We understand that it is New York and room size is typically smaller but it was rediculously small. Decor was nothing special, closet was awkward, but the bed was comfortable. Thanks to the help of their Welcome Team Talent Coach as he assisted in moving us to a larger room which made our stay a bit more comfortable. For the price we paid, we can get better room size and amenities elsewhere.
March 12, 2012
Rated 4 out of 5 by Aris2000 Cozy Comfort Too Cozy
My sister and I reserved a Cozy comfort room for our 3 night stay in New York. Having stayed at a W hotel before we had no reservations about the room being described as cozy but it was definitely too small for two people. We were also not aware that the hotel had no heat and coming from Florida that was a bit of a problem for us. Someone at the time of check in should have notified us of this. The meal we ordered from Room service was quite over priced for the quality.
October 18, 2012
Rated 4 out of 5 by Hoosier1983 David's Stay
I love the W New York for everything except the size of the bathrooms. Just not condusive to getting frreshened up due to the small size and vlack of vanity area.
March 22, 2014