Rated 3 out of 5 by Shoebox Ok, but not a good value
Used my Starwood points and received a room with a view of these horrible heating vents. Surprised with the shabbiness of the bathroom. Tiles were dirty, corners not clean and my bath towel was thin and stained. Not impressive at all, glad that I didn't have to pay full price. The room was overall fine but tiny. No hotel restaurant. I'm not sure what all the 5 star raters received, but I didn't feel it from the staff at all, could have been at any 3 star hotel.
March 4, 2012
Rated 2 out of 5 by Nothappy12345 Typical Starwood Experience
The one thing that has become common with most if not all Starwood Hotels is the bad service and non caring staff. The room was clean, but the staff at the front door was too busy chatting with each other to help with the luggage. I had to call twice to get a wake up call registered. Each time they could not find it. The concierge was asked for an umbrella and we were told to go ask someone else. The one positive thing was at check in the lady was very nice.
November 28, 2013
Rated 5 out of 5 by bcc1973 clean, quiet, modern
everything about the midtown w met or exceeded my expectations. clean room, timely room service, quiet hotel, helpful staff -- everything you look for as a visitor in a city. i'm a little surprised that wireless internet service comes with a fee per 24 hours, especially when so many other hotels offer it for free, but really that's not a slight to the w, just an observation. i would definitely stay in this hotel again, especially given it's central location.
August 21, 2012
Rated 3 out of 5 by Lochlain location, location and great staff
I have stayed in other W before and this time I didn't recognise the brand. Room was average, not especially well designed and several items were broken. That said staff were very nice and there to help in a discreet not in your face manor. No pushing for tips either.
Location is amazing, good easy restaurants around and as a base for both pro and personnal was good.
Rated average due to technical issues and lack of brand impact as I know W.
March 1, 2014
Rated 5 out of 5 by darren49 GREAT HOTEL
FREE UP GRADE FOR OUR ANNIVERSARY ... GREAT LOCATION STAFF WAS GREAT 10 STARS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
June 9, 2014
Rated 3 out of 5 by wab2 Strangely Unacceptable
To be honest, I never thought the day would come when I give a -bad- review to a W hotel. I have stayed at this very hotel before (albeit about six years ago). And, my experience is far from what I expected.
The hotel placed me in a room that was not as originally described when booked (booked as downtown view, received view of brick walls). Further, noone was willing to help us (my sister and me) find the correct accomodations. Room service was slow and attempted to charge for nothing (literally) and the room itself (brick walls notwithstanding) was frankly subpar in terms of size and finishes. It's by no means a Cateogy 6 place. This should be considered a generous Category 5 at best.
If you have to stay in New York and want to stay in a W, please consider either Union Square or Times Square and leave this one off your list.
May 16, 2012
Rated 3 out of 5 by ZABU2 Lovely Closet
When we checked in we were told for an additional $30 a night we could could upgrade three levels. I shudder to think what size closet we would have been assigned had we not chosen the upgrade. The room was minuscule. If size were not enough, the shower arrangement was Byzantine. The faucet location required you stand in the shower to access the faucet, thus your initial experience was a torrent of ice cold water.
April 7, 2014
Rated 3 out of 5 by CFL1965 Great Location
The hotel is modern and centrally located, very convenient. The rooms are very small and dorm like, although the bathrooms were nice. The room was very clean and serviced daily. With all the extra taxes and charges the room was overpriced. Great place to hang out in the lobby and restaurant and just crash in the room. I wasn't too happy about the $195.00 parking charge since I did not have a car, but the staff happily took off all the erroneous charges.
December 3, 2013
Rated 4 out of 5 by loumeg22 Nice Hotel in a great location
I enjoyed my stay with the location of this hotel suiting my needs for the weekend. Rooms are quite small but as expected in New York. My room was comfortable and had great amenities. Only downfall was that the walls are not shound insulated therefore you can hear your neighbors, so they can hear you as well. Staff is friendly and helpful. Hotel lobby and restaurants are lively with a nice interior decor.
April 14, 2014
Rated 3 out of 5 by Todd1234 Should have warned me
I planned a night with my wife at the hotel on Friday night. The lobby is a mess. Heartbeat has great food but the ambiance is average because of the renovations. I wish I would have known, the pictures on your website are incredibly deceptive. Combine that with the fact that we ordere breakfast in bed and nobody picked up our order from the door, and then the bell stand brought up the wrong car, and, well, it was not a positive experience.
February 23, 2014
Rated 4 out of 5 by mary22 Not what I expected
I was checked in by a spanish man.
He was nice he noticed that I speak spanish too so he continued the process in spanish to make me feel more welcome. When I got to the room I noticed there was only one queen bed in the room and my friend was staying with me. So I came down to the front desk and I told him if it was possible to have a room with 2 double beds he told me they were sold out in double beds in a sunday night.. ?? and my type of rate was only for a queen bed. I understood the situation but he didnt apoloziged at all and he did not offer a rollaway bed sent to the room or anythig at all. Besides that the stay was great and I met this man in the elevator he was delivering waters to every floor I wish I could remeber his name. He gave a free water and he was very nice. He changed the whole overview of the check in process.
May 22, 2013
Rated 2 out of 5 by OhioGirl W Should Improve Existing Hotels Instead of Expanding
Starting with the front desk experience I should have known it wouldn't get any better. The woman who checked us in had a total attitude and was not about to meet any special requests or accommodations. When we got to our room the scent of perfume/deodorizer was so overwhelming that my husband and I instantly developed headaches. The only solution the front desk had was to send up an ionizer and told us to leave our room for an hour. The next day we informed the staff not to spray any perfume/deodorizer and we left a note for the cleaning staff. We returned to our room to find it equally as bad as the previous day. The towels were frayed and dingy in color. The room was simple in a cheap way. We also were supposed to have a queen bed and we were given a double. Considering the expense of this hotel, it did not meet my expectations.
June 27, 2012
Rated 4 out of 5 by SELL This hotel has mgmt issues
The hotel itself: Great location, cool looking, nice rooms. But upon check-in, was told our room was not ready and they could not tell us when it would be ready. We felt this was very bad management as check-in time was 3PM and it was already 3:30PM. I am sure the hotel expects you to check out on time or at least tell them when you will be checking out so they can charge you for the time. This took away from our stay and caused us unnecessary stress.
January 3, 2013
Rated 3 out of 5 by FrequentTraveler18 Great bar area, great location, decent but small rooms
Staff is great. Rooms are pretty tiny. It was disappointing / not a sign of top quality that the service cart stayed visible outside my room for the majority of my 3 day stay.
June 4, 2014
Rated 3 out of 5 by pattisvet2013 Not worth the money
This hotel charges for everything. They charge you for local calls. The charged me for internet service I did not use. They added on a $25 'deep cleaning' fee for bringing my pet, meanwhile the staff did not even vacuum my room. Also, for the 3 /5 days I stayed they offered no hot food. The room was also small for the money, but I guess that is Manhattan for you. It was nice that they did allow pets, The staff was friendly, and the location was great
July 31, 2013
Rated 3 out of 5 by Mark22323 Poor Service
at 8:00 AM got seated for Breakfast, (was about30% full) waited 15 minutes for a server. Finally got up an found one and ordered.
Waited another 15, still no breakfast (ordered standard egg benedict). Waiter saw me getting up to leave and said that Egg Benedict takes a really long time.
May 22, 2014
Rated 2 out of 5 by Shell56 Terrible service
I was supposed to check-in at 3pm but our room was not ready. We were told it would be ready in an hour. After an hour and half of waiting in the hotel lobby we left because of other things we had planned. When we came back later that evening to check-in we didn't even get an apology for it taking so long or for the inconvenience. Worst hotel experience ever. Staff not helpful. Hardly spent anytime at hotel so couldn't really comment on anything else
November 7, 2012
Rated 3 out of 5 by AVR2014 Not the W Standards I have experienced elsewhere
The hotel was just fine but not the W standards I have been used to in other cities. I had called ahead to inquire about a biz services office on site and was assured that there was one. Imagine my surprise to find two computers hooked up in the hall with very little ease of use. I did finally get my copies secured for my meeting but the staff person bringing them to my door had to come twice to get it right and had an attitude problem.
February 19, 2014
Rated 3 out of 5 by designlover2012 Not the uber chic W Hotel I Expected
Booked in a Wonderful Room, so I didn't expect that much in terms of space. And yes, the space was small but the interiors are great, featuring nice amenities from Bliss.
Having said that, I've been to some W-ish hotels outside of the US, and this pales in comparison. I was expecting more on the space and interiors in the public areas, more restaurants or bars, and better service for SPG members. For the price paid, it's not good value for money.
July 25, 2012
Rated 5 out of 5 by darren49 WONDERFUL
STAFF A+++++ LOCATION A++++++ VERY NICE FREE UP GRADE FOR MY ANNIVERSARY
June 9, 2014
Rated 1 out of 5 by VanessaB Good location but terrible A/C
It was 26 degrees outside but 80 degrees in my room. I adjusted the thermostat and it wasn't working. I was told someone would be in to fix the A/C problem (or lack thereof) but nobody ever came in. I couldn't even open the windows to help cool down the room.
In this heat, it is difficult to sleep, do hair and apply make-up. I will never stay at this hotel ever again and will never recommend it to anyone. I travel a lot for work and never again.
January 21, 2013
Rated 5 out of 5 by SMW1 Facilities as expected, Staff was great
I travel on business quite a bit -- and for those who are familiar with NYC or European hotels, the rooms will not be a surprise-- they're snug, comfy, or small -- depending on your disposition. That said, for the location, the rooms are great, bed was very comfy, and the staff was fantastic. Very friendly, very helpful and they were quick to upgrade me based on SPG status.
Would definitely stay here again if it were convenient to my business.
February 21, 2013
Rated 5 out of 5 by Jackson8 Great value
I was blown away when the staff provided me an umbrella before I asked for one. Not only did the staff do everything possible to make my stay comfortable, but they were exceeded all my expectations with there kindness and professionalism.
May 26, 2014
Rated 2 out of 5 by Nicolas55 Room windows right in front a corridor
Some rooms are on Floors 5 and 6 have windows which face hotel corridors on other side . Only option is to close blinds so you can have day light in the room.
This is bad design, solution would be to sand or put shade on corridor windows on other side.
Staff was not responsive at all for a room change, Were told that this is not an hotel policy
May 5, 2014
Rated 1 out of 5 by BizMom Rodents in the register
I was up half the night listening to 'something' scramble back and forth in my room's heating ducts. I was too tired to contact the front desk overnight (and was confident that my roommate would stay in his room). When I checked out, I made the front desk aware and the response was that it must have been the heating system. I responded that if it was the heating system, it is very much broken. I was surprised at how this issue was brushed off!
January 24, 2013
Rated 5 out of 5 by Dream2128 Great time, Great staff,
My boyfriend and I had a weekend getaway this past weekend, everything was awesome, the staff, the room, the decor, the music in the elevators, the lively atomosphere, everyone was happy and having fun. The room was clean, a little small but it was stil perfect for 2 people. We felt really welcome and well taken care of. The Acura car service is AWESOME. NO ONE in NYC has a complimentary car service! We are definietly coming back to stay!
August 12, 2013
Rated 2 out of 5 by traci1106 First time I have been disappointed in a W
I am a huge W fan, but my stay at the W New York was very disappointing. My sheets were stained and I had to wait more than 1 hour to get them changed -- after being told someone would be right up. When housekeeping arrived, so did my room service (also a bit late). With the room being so small, I couldnt eat until housekeeping left. Hence, my dinner was cold. I also noticed the bathroom was pretty dirty...nothing was cleaned extensively.
January 8, 2012
Rated 5 out of 5 by Faye30 The hotel WOWED us!
This hotel was not only in a wonderful location but the customer service was outstanding. Upon arrival Rianna gave excellent registration service and I believe his name was David (at main lobby greeting and front desk) was always willing to give information and assistance for navigating the city with a smile! Upon entering the hotel lobby and your room, you were greeted a fresh clean smell! I would highly recommend this excellent hotel!
November 3, 2013
Rated 2 out of 5 by dsmdano Why do I make the mistake and return to this hotel?
The atmosphere is cold, as in stark and unfriendly. As the W goes it hits the mark because I guess cold is cool? The rooms are too small, the fixtures and room itself are old school. I had an issue with the thermostat/ heater and finally had to request a room change because they did not repair it. The staff with the exception of the consierge are unfriendly and average. This is my third stay at this W and I hope I remember...never again.
January 11, 2013
Rated 5 out of 5 by Spiritark Excellent service
Excellent service from all the staff at W Times Square, starting from the doorman all the way to the chambermaids. The welcome chocolates from the manager and the upgrade to a Fantastic Suite in lieu of my half-month stay was very welcoming. I really appreciated the recognition of the Platinum status here.
The room had a decent view of one side of Times Square. Probably a decent pick for those with families and for NYC first-timers.
July 15, 2012