Rated 5 out of 5 by EdTan Helpful and knowlegeble staff
William from the conceige was not only helpful but knowlegeble. I had a book a car for a day and needed guidance for a city tour. He help planned the day and did a fantastic job.
June 29, 2014
Rated 5 out of 5 by LorenzP Outstanding hotel
Always the best hotel in Taipei for location, service, amenities and real customer care. Best W hotel location World wide.
June 30, 2014
Rated 5 out of 5 by BillfromLA Better than home!
We absolutely love staying here as the facilities, staff and service are top notch. If you are a repeat visitor you are treated like an old friend or family. Wish my home had all the amenities the W Hotel in Taipei has. I used the gym almost daily and never found it in need of cleaning. Looks like a lot of people come to have tea or meet and greet. I can see why. Only downside and it's minor is the bathroom sink. It's shape and shallow depth makes using it without splashing water out of the basin impossible. Wish they would switch them out.
June 24, 2014
Rated 5 out of 5 by thesaint9 Location, rooms and staff make this THE place to stay in Taipei
Checked in for one night. My status was recognised and I was upgraded. The rooms director, Amy was most helpful and attentive.
Even at check-out she came to talk to me to ensure that everything worked out well.
I won't be staying anywhere else in Taipei. I have tried a few others, but they are very old and nowhere near as good.
June 26, 2014
Rated 5 out of 5 by LL123 My favorite hotel!
Great service, great food, great quality of everything. This is my favorite hotel in Taipei! But in general W is my favorite hotel chain, always meeting my expectations!
June 26, 2014
Rated 5 out of 5 by FrequentTravelerHello As usual ... The best in town
W Taipei has the best team of staff. Every morning greeted by Kitchen Table Crew's lovely smile (especially the short hair lady manager, and rainbow hair waiter - i forgot their names). Walking out to meetings with friendly assistance at the front door (i.e James and Miles). Checking out with ease by adorable Jessie.
I make effort to remember the names of the W Taipei crew, simply because they are a distinct team that is memorable in every positive way.
Thanks the crew for making my stay a comforting and warm one.
June 21, 2014
Rated 5 out of 5 by Mic812 Great Hotel
By far one of the most memorable stays I have ever experienced. I was grateful to be able to spend 6 days here and never once did I feel like a guest but more like an old acquaintance. Perhaps it's because my last check-out was in April.
The property is still gorgeous, the views are still a delight- they still make one ponder about substance in the futility of our existence. The location is still in the center of Taipei- maybe even in the center of Taiwan when it comes to clubbing, eating, and shopping.
I noticed the Woobar is busy, especially so on weekdays. But the 31F provides for a wonderful escape. Can easily sip away anything up there. The fitness center is fully equipped and there is a nice view of the city from Elephant Mountain- a 20 min jog away. I'm not a 'foodie' but I could tell that the food tastes good. I actually had the breakfast buffet and ate on the 31F. Both surprised me with their variety of selections. The pool, like the beds- is worth undressing for.
I could go on but I don't want to take away from the real reason I am writing this review:
I would like to extend my gratitude to Ms. J. Hsu, Mr. S. Liu, and all the WooBar staff for making my stay much more enjoyable than expected. It's because of their hospitality that I felt less a guest and more a friend. For that, I know I will always remember this particular stay.
June 21, 2014
Rated 5 out of 5 by Dominic1011 One of the best W hotels that I have stayed at
My stay at the W Taipei though short, was an excellent one. Everything was well arranged beforehand, special mention to Linda Ku for doing a great job.
The service was impeccable with a personal touch, noting a warm greeting from Howard Huang and the W Taipei providing a VIP level of treatment exceeding my expectations.
I very much look forward to staying at W Taipei in the near future.
June 13, 2014
Rated 5 out of 5 by DCCF This hotel has great features
Clean, Quiet, Food quality is the best., Nice location.
June 15, 2014
Rated 2 out of 5 by SPGplatinum10 SPG platinum benefit
stay 3 times in 1 months, never upgrade to the suite
June 14, 2014
Rated 5 out of 5 by ChrisKay Simply perfect
There is just nothing one could say against the W. The hotel works like a well oiled machine, flawless from entry to exit. The SPG recognition is great and you can be sure, SPG Member or not, your stay will be awesome.
May 18, 2014
Rated 4 out of 5 by Audi3 SPG recognition
Considering that I had stayed at W Taipei for third time, am surprised that system is not awarded of this on first check in. Furthermore, I need to provide my SPG membership before system able to recognize me and need prompting to counter staff to uncovered my previous stay record.
June 8, 2014
Rated 5 out of 5 by Rupert63 fabulous service
I stayed at the W for 4 nights last weekend and it was an absolute joy from start to finish. The stands out feature was the incredibly warmness and kindness of all the staff there. i would particularly like to mention Jen Hou who i spoke to before my trip and who laid out a perfect itinerary for my stay and then Rex at the concierge desk, who guided us through so many excellent and unusual places to eat and drink. they both knew exactly what we were looking for and went to so much trouble to arrange tables etc i really can't thank them both enough.
May 31, 2014
Rated 5 out of 5 by SINK Another Fantastic Stay
Spent another 5 nights here, bringing the total to over 70 nights since opening. Got upgraded to Marvelous suite from the second night on. Had some minor service issues with the front desk manager, but we still feel like part of the W Hotel Taipei family. Upon check in, I was given a very nice luggage tag for my 20th stay (already? I replied). The front desk "talents" replied; if not 20th stay, it is close. Anyhow, the service at Kitchen table is superb. They have come a long way since opening. I have enjoyed talking to all the personnel (except the front desk manager) at this fabulous hotel. Even though we were too busy to partake in the platinum/gold SPG happy hour, I did confirm that the happy hour is still happening between 5 to 7 pm nightly.
May 29, 2014
Rated 5 out of 5 by elmo913 Wow every single time!
Ever since the opening of W Taipei on 2/14/2011, it has been my go-to spot for relaxation, special celebration, and more importantly, to eat, drink and party like Anthony Bourdain! I have been bestowed countless WOW moments, from my mother's birthday, to New years Eve, to baby shower, to client dinners. W Taipei always aims, not to please, but to exceed! The caliber of the staff and extraordinary dedication from management is unparallel. For the foodies, Kitchen Table is a bounty of any epicurean's heaven, from proscuitto to popovers (that I have never seen outside of BLT restaurant!).
March 4, 2013
Rated 2 out of 5 by SPGfanlosingfaith Bad Service
I had a Marvellous Suites for 4 nights to celebrate my birthday. But the experience was anything but marvellous.
Some of the service people have egos larger than their guests. Their W uniforms somewhat transformed them into a more superior human form, and SPG takes on a different meaning : selective preferential guests.
(1) handle your luggage if you can, else you really have to wait very very long because it is usually misplaced
(2) service people are not hospitable, as they reply "no", "sorry, not possible" almost immediately without the intention to help
(3) the hotel is like a night club - you see all sorts of party go-ers, and hookers, etc.., especially on weekends. Some were so drunk they slept in the lobby
W Taipei is like Mecca in Taipei - everyone goes there. Hence I can see why the hotel is getting arrogant.
My stay at the Marvellous Suite was a mistake, as the hotel didn't seem to treat me as an important guest. No newspapers, no late checkout, a lot of rude remarks from them.
The hotel location is also not that fantastic. You may say it's at a centralised spot, but it is on the wrong side, so it is difficult to get around and arrived in front of the lobby.
June 26, 2012
Rated 3 out of 5 by Greg1969 This hotel is a stylish event hotel
Great location, good service & professional staff.
June 3, 2014
Rated 5 out of 5 by Muzdegani Favourite Hotel in Taipei
Friendly and attentive staff, great food and hip bar. Woobar is one of the best pre-party drinks venues you can find in Taipei. Rooms were very comfortable and no shortage of things to spoil you in the rooms.
Centrally located, near Taipei 101 and the Mitsukoshi Department store, stones throw from the shopping at Zhongxiao East Road.
April 28, 2014
Rated 5 out of 5 by Terry405 It's all about the staff
Yes, the hotel is stunning and the location is ideal, however without winning service, it does not mean a thing. I am terrible with names, so forgive me. I will start with Rebecca who started my Taipei journey, she is a gem, a real find, helpful and humerous . She was just one of the staff at registration whom I was extremely impressed. To all the severs at breakfast who run around meeting everyones needs with smiles and kindness.. Also a genuine thanks to the dining manager at night, as we did not have reservations and made us feel right at home ,immediately finding accomidations. He reccomened the local beer which was perfect after a long day. My only suggestion would be the concierge station, it is too confined and uncomfortable to do any type of meaningful transactions
April 29, 2012
Rated 5 out of 5 by wowwu This' a sexy and happening place
I was very impressed with how responsive Cary(The General Manager) was to my special requests. His friendliness and staffs' service were unparalleled
The Fantastic Suite we've stayed in not only has a great view of Taipei 101, but a great bathroom, with my favorite jumbo sized Bliss products. A great bathroom is essential to a great hotel. Lighting is key. We need lighting that makes us look and feel good, and the room definitely made me happy!
May 29, 2012
Rated 1 out of 5 by Priscilla This is not the hotel I am looking for!
I have been stayed in this hotel in Taipei for couple times this year. For every time I stayed in this hotel, there is something really upsetting me, eg noise in room at night that made me can't sleep, reserve for non smoking room but come up with smoking room, etc.. With such charges, i do think i can have other better choices in town. Finally, I came up to the conclusion that THIS Is NOT THE HOTEL FOR ME!!!
September 15, 2012
Rated 5 out of 5 by DutchieLa (A)Wesome Stay!
We stayed 4 nights at the W Taipei and the stay overall was really amazing. From the moment we left the departure gate to the moment we got back at the airport 4 days later. The staff was friendly, fun, professional and anticipated on the complexity of requests with 3 rooms, 5 adults and 4 young children. The pricing is definitely not the most economical in a destination like Taipei (a la carte coffee at almost HKD70), but the facilities and employees make it a fun, luxury and therefore good value for money place to be. Our kids absolutely loved the hotel and we unanimously agreed that the W Taipei is a must stay hotel when you go to the city. We would love to return.
May 5, 2014
Rated 5 out of 5 by Pegster TOPNOTCH
I stayed here for about one month with my three children. The service was more than outstanding. I've stayed at many 5 star properties but the W Taipei really has spectacular management and even more spectacular staff! Everyone is so attentive and are so sincere...from the doormen on the 1st floor to the housekeeping. The "heart" of the people in how they interact with you is truly the difference. Its a home away from home. The location is incredibly convenient as well. There are several malls located in the area. All forms of transportation are located right next to the hotel lobby.
Special thanks to Cary and Florian!!
September 6, 2013
Rated 5 out of 5 by ShawnBaker Just Wonderful
The W Taipei and W Hotel Brand in a nutshell is just Wonderful. As someone who lives in Taipei I enjoy the W Taipei so very much. The staff are extremely friendly and make me and anyone I am with always welcome no matter what part of the hotel we visit.
May 27, 2014
Rated 5 out of 5 by CD88 Great location, great facilities and great rooms!
Great location, great facilities and great rooms! If you like the modern look & hip pipe in music, then you will never want to stay in any other luxury hotel in Taipei.
Pity the service from front office staff is below par. The person who served us on check in was rather rude and unhelpful. Perhaps more time on the job & training will help.
December 13, 2011
Rated 2 out of 5 by HanKengHo Great facilities but NOISY!
As I'm typing this from room 2926, the acoustics from some room above or below me is blasting away at 3:58 am. in the morning! How do expect me to sleep? I have called duty manager to figure out where this noise is coming from; so far he has failed to locate the source. I am cutting short my stay and checking out in the morning.
December 26, 2011
Rated 5 out of 5 by Anonymous123 One of the Best W hotels
W Taipei is one of the best W hotels around. The staff is consistently providing great service. On this past stay I had several reservations made with no problem. I would highly recommended this place if you don't mind spend a little extra. The location, facilities, and staff make it a great choice.
December 1, 2012
Rated 5 out of 5 by Alexb68 Short Weekend Trip
what a location and design as you expect from W hotel. Go to the Bar on Friday night and enjoy the breakfast buffet. Amazing.
May 26, 2014
Rated 5 out of 5 by chiwei1975 Nice Birthday!
I stayed W Taipei for one night to enjoy my birthday with my wife, and nicely received birthday cake, card, and room upgrade.
Thank you so much, W Taipei. I certainly will come back again!
November 29, 2012
Rated 5 out of 5 by New2Taiwan Sharp
Staff and hotel are sharp and eager to make your stay most enjoyable.
May 24, 2014