Rated 5 out of 5 by JFB74 Friendly Staff
The Staff was very friendly. Our room stylist, Yolanta was great. Made our stay a memorable one. We will definitely stay at the W Midtown next time we are in NYC.
Rated 5 out of 5 by JayD Great W without being too 'W'
One of my favorite W hotels. Great location, superb staff, cozy rooms. Yes they may be small, but if you get lucky enough to get an upgrade you'll be in for a nice surprise. W Sweat is a great workout facility with lots of free weights and great SMITH machines.
Rated 5 out of 5 by brirobuva AMAZING STAFF
During my month-long stay, the staff of the W New York went above and beyond. Always greeting me by name and asking how my stay was. Always there to satisfy any request I had. EVERYONE was great, but special thanks and kudos have to go out to Jessie, Marta and Ruffina in the housekeeping department, Carina, Isabel and Benito at the breakfast bar in the lobby, and Melvin in the gym/spa. These specific team members went ABOVE AND BEYOND in making sure I got whatever I needed.
Rated 5 out of 5 by SuperBowlTraveler Super Hotel
The hotel is bright, modern and alive. Rooms are small but well organized. Service is outstanding throughout, especially in lobby area- desk, living room, restaurant.
Only glitch we noticed was understaffed Whisky Blue bar Sunday evening after the big game, which should have been anticipated. Not for families, but definitely would recommend for business traveler or couple.
Rated 5 out of 5 by James014 Jim
Hotel staff are very accomodating and everything is clean
Rated 5 out of 5 by Duey67 The staff at this hotel was excellent
Every staff member was polite and friendly, always looking to help or just say hello.
Rated 5 out of 5 by JosephSherry Great Service
I asked for an extra blanket and pillows and both were promptly delivered. I asked fro directions to the American Natural History Museum and those were perfect. I asked for something to be printed and once again it was done. My wife and I love the location and look forward to staying again in a couple months.
Rated 5 out of 5 by MLBear50 Great location. manager was wonderful
From the moment we arrived, we were given special treatment by the hotel manager. She was sweet, caring and wonderful. The hotel room was warm, clean, decent size, etc. The location for the price was great. My fussy husband said when we checked out, let's stay here again next time we come to the city.
They were renovating the lobby, but you never felt put out in any way!
Rated 5 out of 5 by Elizabeth42 Fantastic, committed team
Everyone there so caring about what they can do to help you, make your stay perfect.
Rated 5 out of 5 by mher77 Great Experince
W NY is a fantastic and modern hotel, very well located
Rated 5 out of 5 by JBBirthday This hotel has excellent staff and service
All the staff provided excellent, friendly service from the room maids, concierges, to the dining room, and bar staff. We were greeted daily with smiles and interest in what we might need to make our time in New York positive.
Rated 5 out of 5 by AlexLilly Wife's Birthday Weekend
Great location for a romantic weekend my wife's 30th birthday
Rated 5 out of 5 by Steven32 Great Hotel, Great Staff
The stay here was perfect. I arrived very early -- which the hotel showed efforts to accommodate. The staff kept asking how I was doing every time I came across them and when I had a couple of requests, they were met very professionally and promptly.
Rated 5 out of 5 by LZ29 This hotel was in a great location
The hotel was great. Great price for a Sat. night too!! Perfect location, close to 5th avenue and Rockefeller Center. The hotel was clean, the staff was pleasant. I would definitely stay there again!
Rated 5 out of 5 by Billyu Get new pillows
I absolutely love this hotel and it's location. All staff are great. My only complaint is that the pillows are horrible. We had to ask for 8, yes 8 more pillows. They are so soft that they provide no support for your head and you just sink down into them. They are just not comfortable. Staff tried to get us firmer ones but we gave up after 8. Otherwise, awesome stay
Rated 5 out of 5 by ByronP Great time for NYE 2014
Stayed 4 days for the NYE 2014 and this hotel was great! Walking distance to Time Square and staff kept our room extremely clean. Gym is very good, room service burgers delicious and drinks from bar are potent :)
Rated 5 out of 5 by Taylor91011 Excellent service and SPG recogition
I found the staff to be extremely helpful. Additionally, the general manager is very organized and accommodating. This property offers a great experience for SPG members. The personal service provided by the staff here is second to none. No wonder why I have future reservations placed here!
Rated 5 out of 5 by Susan214 Romantic Getaway
My husband and I decided to go to the W for a romantic weekend getaway. Our room was quiet and comfortable. We had the best time. The staff were very helpful with whatever questions we asked.The hotel is in a wonderful location within watlking distance to Fifth Avenue, Times Square and Central Park. We can't wait to go to the W on Lexington again!
Rated 5 out of 5 by magicman ???
Excellent hotel--excellent service-loved my room-hope to be able to specify it in the future.
Rated 5 out of 5 by Golf95 Exceptional Experience
It was a pleasure staying at the W New York. The staff was friendly and eager to assist. The overall experience was great and I will be sure to come back again. Nice work W!
Rated 5 out of 5 by ShaSha417 Great Location
friendly staff and very professional
Rated 5 out of 5 by BobW Loved Front Office Staff
Wonderfully personal and accommodating front office staff. Sami and Anna and their team helped on everything including letting me stay extra day and keep same upgraded room. Thanks so much for everything!. Hotel in excellent location for Broadway, Times Square, 5th Avenue stores, and all that NYC offers.
Rated 5 out of 5 by Ele373 Great experience
The hotel is ideally located. The staff is friendly and helpful. The whole place smells wonderful. The Bliss products and spa on the premises were amazing. I highly recommend the W.
Rated 5 out of 5 by Faye30 The hotel WOWED us!
This hotel was not only in a wonderful location but the customer service was outstanding. Upon arrival Rianna gave excellent registration service and I believe his name was David (at main lobby greeting and front desk) was always willing to give information and assistance for navigating the city with a smile! Upon entering the hotel lobby and your room, you were greeted a fresh clean smell! I would highly recommend this excellent hotel!
Rated 5 out of 5 by BillieJoodles Never fails to disappoint - I'm loyal for life!
The service, hotel, and staff at the W NY never fails to exceed my expectations. I've stayed here every year for the past 3 years and can't think of an occasion where I'll stay anywhere else when visiting NYC for biz or pleasure. Even the smaller rooms are roomier than most NYC hotels I've stayed in, with plenty of space in the bathroom where you don't have to contort yourself in weird ways to ahem...use the facilities... it's just the right amount of getaway space and peace when you're traveling for work or play. The midtown location ensures that it's never hard to get a taxi to anywhere you need to go.
Rated 5 out of 5 by HelenofTroy Very accomodating
Our room was ready much sooner than expected. Very accomodating by storing our luggage before and after our stay, also very helpful getting us a cab to the port. We love love love New York!!!
Rated 5 out of 5 by davidp1 Great services!!
Front desk staff Alexander Beltran and GM anna macdiarmid made my stay by letting me check in at 8am as i arrived early from an international flight so i can get some sleep. Great services by other staff as well. highly recommend.
Rated 5 out of 5 by DCzech Excellent
This stay was so comfortable it felt like home.
Rated 5 out of 5 by wfeldner Exactly what we were looking for!
My wife and I stayed at the W on Lexington for our 10th anniversary. The location was exactly what we were looking for ... walking distance to all the action (Times Square and Theater District) but still far enough away to enjoy a good night's sleep. The hotel staff was friendly and helpful and the car service was a nice perk! Thanks for an incredible 4 nights ... we'll be back!
Rated 5 out of 5 by Shelo82 Heaven
I stayed here for my honeymoon and my stay was amazing. The staff are friendly, polite and always there to help you no matter what time it is. The rooms are pleasant clean and the beds very comfy! From now on ill be staying at w hotels only! It was like heaven!