Rated 3 out of 5 by Bigbirdsguy Disappointed
Staff was great.
Location next to a fire station woke us up 3 times in 1 night.
It takes 5 minutes for the water in the shower to get hot.
Not on our revisit list.
April 13, 2014
Rated 5 out of 5 by Driven123 great hotel
this is a great hotel, great location & rooms are perfect
April 9, 2014
Rated 1 out of 5 by Helena603 Horrible, dirty, hotel. Not a 4-star hotel. BEWARE!
We stayed for 7 days and had a problem every single day. We took pictures of urine soaked mattress, unmaintained room and filthy rooms. We were moved to a supervisor inspected room and it was still dirty and had urine soaked mattress. General Manager has still not contacted us even though we were promised a call while staying there by front desk. No real compensation was given and we paid A LOT per night. Was looking forward to this vacation all year long and am still upset over this. Common areas were clean and food was great but actual rooms were horrid. Many more problems with stay. VERY UNHAPPY!
July 25, 2013
Rated 5 out of 5 by Gabe7 Amazing Staff!
I stayed at this hotel for my birthday and it was an amazing experience. From the moment I arrived the staff made me feel at home and was very friendly. They answered all my questions and even offered great bars and restaurants in the area. And I have to give special recognition to Sophie. She went above and beyond to make sure I had the best stay possible. She even arranged a birthday surprise with champagne and delicious assorted desserts. My room was spacious and very clean. I would definitely recommend this hotel to anyone visiting San Diego.
March 28, 2014
Rated 1 out of 5 by colleen1970 Stay elsewhere in San Diego
I am a regular W hotel client (and only stay at SPG properties whenever possible on my heavy business travel schedule). While I have stayed at this W a few times over the years, I will not stay at this W ever again - it was so bare bones that it felt like they were getting it ready to close the property: no spa (they closed it), inadequate gym, conscierge suggestions inadequate, and hotel never thought to warn me about the massively noisy construction AT NIGHT/ALL NIGHT below my window (so bad that it took ear plugs, a white noise app, and melatonin pills to finally fall asleep). Oh, and the cable TV didnt work but the engineer came up to fix that quickly and that was no problem, he was nice, too.
March 4, 2014
Rated 1 out of 5 by ajh125 Worst W in the World
As a Starwood Platinum member I've stayed at a lot of W's throughout the world. The W San Diego was undoubtedly the worst W I have ever seen anywhere. The furniture is cheap, chipped, broken, stained and old. The carpet in the room was threadbare and had stains all over it (when was the last time the rooms were even steam cleaned?) Simple repair work was done poorly. Walls were repainted in patches so the color of the wall didn't even match.
The rooms were filthy. In addition to the carpet stains, there was hair in the sink and dirt on the walls.
While the staff was nice enough, I had to go in and ask for a valet attendant to show up every time I wanted to get my car (even when I had called ahead).
February 3, 2012
Rated 2 out of 5 by dderricott W's in other cities much better experience
Small room, small tv - my first W ever that I felt like an airline employee merely being accommodated for the night.
March 30, 2014
Rated 2 out of 5 by Roadexperience Staff slaking
Checked out at 6:45AM, not uncommon for hotels. No one at the front desk... so I waited for 10 min. Knocked on the door to the office several times, and no one answered. Had the car valet get in the office, and sure enough someone finally came out, looking like he just woke up. No appology or anything! SECOND TIME this happens!!
March 13, 2014