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Rated 4.6 out of 5 by 329 reviewers.
Rated 5 out of 5 by The Best of Hong Kong This hotel is simply the best Hong Kong has to offer the business traveller. Major pluses: 1. 25 minutes door to door from airport on airport express 2. best friendliest staff in Hong Kong 3 fabulous room service menu 4. I am platinum member and they always upgrade me even when the hotel is full. 5. attentive staff almost predicting your needs 6. stayed there so many times whenever I leave something they always have it for my next stay. including once 4,000 dollars I left in the safe. Best Hotel in Hong Kong for the best price. Thanks W Hong Kong. July 28, 2013
Rated 5 out of 5 by Edgy, comfortable, luxurious W Hong Kong is a lovely hotel - you immediately feel pampered when you walk into your room. The edgy design gives it a modern feel...but comfort is not sacrificed. The bedding and furniture is comfortable. The bathroom is state of the art. And of the bliss toiletries is a lovely touch! The pool is also fantastic. July 26, 2014
Rated 5 out of 5 by An amazing stay Fantastic hotel. Well designed, and well-appointed rooms. Amazing buffet spread. Faultless! July 27, 2014
Rated 5 out of 5 by Love the rooftop pool Staff were attentive and responsive. All the requests made via whatever/whenever agents were promptly attended to. Rooftop pool was closed on the first night due to typhoon but reopened for the remaining 2 nights. Gym was basic but well maintained. Indoor jacuzzi was superb but could be a little suffocating due to the steam generated by the bubbling water. Breakfast spread was good but can be better in terms of variety as I see the same spread for 3 consecutive mornings. July 21, 2014
Rated 3 out of 5 by Marv. Suite /RESERVATION 281142620 3 night stay. in Fab Suite: Here some comments: - unfriendly staff in Spa (older man, not the young one), getting angry because floor gets wet!!! This is a Spa and yes, the floor usually does get wet in a Spa with hot tab etc.... - In-room dining: Food is not on the standard of a 5* - Blinds and curtains are not working. To have such a nice view but not able to open blinds and curtains is regrettable. Only one phone (bathroom) was working. We did inform hotel staff about these issues, however nothing was repaired. - Excellent check-in and check-out services! Fast, efficient and friendly. May 20, 2014
Rated 5 out of 5 by Possibly my favorite hotel EVER. THis was my second stay at the W in HK. It is quite possibly my favorite hotel ever! Great staff overall, comfortable and well appointed rooms, the best view from a fitness center and a mostly great location. My only negative was at "The Kitchen." The breakfast offerings were impressive, but the quality of the food was lacking. The food was luke warm and cold and not replenished in a timely manner. The wait staff kept clearing my table and resetting it each time I'd go for more food and one time, even sat new guests at my table! Despite the poor experience in the restaurant, I wold most definitely return to the W next time I'm in Hong Kong! December 17, 2012
Rated 5 out of 5 by Well Done Mandy Chok helped me with smooth check in. Sammy always remember my preference. Keep it up. July 26, 2014
Rated 4 out of 5 by A great stay! Although the check-in system was down on the day and took a little longer to get all the formalities done, W's friendly staff and the excellent view of the harbour from my room much more than compensated for it. I'll be back! July 25, 2014
Rated 3 out of 5 by Could be better I just recently finished my first stay at W Hong Kong. I heard so much good things about W Hong Kong prior to my arrival and I was excited to check out everything in person. I was a bit disappointed when it comes to the treatment I received a SPG Gold member. I was not re-directed to SPG member only check in desk when I first arrived even though I told concierge about my status. He was busy but the staff were just standing around at the SPG member only desk. I ended up having to wait in line for about 20 minutes to check in. I did not think the concierge staff was not very friendly either. They certainly did not have "whenever, whatever" attitude. They seemed to be too busy chatting with each other to help a customer who was asking for recommendation about shopping areas. April 1, 2013
Rated 4 out of 5 by Hotel is next to the Kowloon Station but... The hotel is just next to the Kowloon Station which is very convenient to go to the airport, disneyland and Hong Kong Island from here. But if you plan to go to Mong Kok, Tsim Sha Tsui, it will be a quite a hassle if you take the subway train because you need walk for 10 mins to Austin Station and exchange the line at Mei Foo station. Really not advisable to take the subway, Taxi will be a better choice. October 2, 2012
Rated 5 out of 5 by THE BEST IN HK THERE ARE MANY GREAT HOTELS IN HK, HOWEVER NONE HAVE THE ENERGY AND YOUTHFUL SPIRIT OF THE W. YOU GET UNPARALLELED GREAT SERVICE, BUT IT IS ALSO HIP AND YOUNG AND FUN TO STAY HERE. GREAT POOL AND BAR AND FANTASTIC HEALTH CLUB. WONDERFUL STAFF AND CONVENIENCE OF KOWLOON STATION AND ELEMENTS MALL RIGHT UNDER THE HOTEL . I STAY HERE ON EVERY TRIP, AND I COULD CHOOSE ANYWHERE. July 22, 2014
Rated 5 out of 5 by Best Breakfast Buffet Ever! I travel 50% of the year for work and initially, I had been reluctant to stay at the W due to the Kowloon location. What a mistake on my part! The location is incredibly convenient, hop downstairs to the MTR line and within moments, you're in Central. The location and public transport beats finding a cab from Admiralty/Causeway Bay/Wanchai area any day! Plus all the brands and labels you want are in Elements mall. Rooms are divine. Beds are heavenly. A great sleep especially with jet lag. I love the quirky packaging on the bathroom products! Best Breakfast Ever! Make time for it, allow plenty of time to sample all these great treats - both indulgent and super healthy at the same time. There is so much to choose from, gorgeous displays, arrangement and presentation of the breakfast spread. Loved it!! March 19, 2012
Rated 5 out of 5 by Unconventional.... Not the traditional hotel ambiance you expect. Very chic yet classy; just the kind of kick you need after an exhausting day. Excellent, accommodating staff. Best thing about location - in town check in, Kowloon MTR; you do not have to step out on the road while arriving or departing HK. Though not adjacent to too many shopping areas but shuttles go every 15 min to nearby areas and main Island is just a MTR ride away. Only downside during last visit - room was not cleaned properly upon my check-in; had visible marks from guests who might have just checked out. June 3, 2012
Rated 2 out of 5 by Bad Experience in Making Reservation I had a great honeymoon experience in the New York W last year. Therefore, I would like to celebrate my husband's birthday at W Hong Kong. When I called theW this afternoon, for making reservation of afternoon tea, the lady helped with my reservation was not in a welcome manner. When I misunderstood her questions, she sounded inpatient and not happy for serving me. I can't believe this is the "Customer Service" that should be provided by W. I don't think my husband and I would like to spend his birthday celebration or other celebration in W Hong Kong anymore. July 30, 2012
Rated 5 out of 5 by great stay very convinent from airport and major office buildings breakfast awesome, world class service is excellent, very responsive July 24, 2014
Rated 5 out of 5 by Room Keeping Department Room keeping is doing a very good job. They did many extra task which is not being requested. For example: they put a small towel below hair gel, facial wash bottle and they do leave a pack of lens cleaner beside a pair of spec. All these makes us feel that we are being care and pamper. July 20, 2014
Rated 5 out of 5 by Fantastic Service and View! The room was beautiful, cean and I had an exceptional view of the harbor. Just the ambiance I needed after back to back business meetings and lots of factory visits in China. July 21, 2014
Rated 5 out of 5 by W for Wow Fab hotel, with high tech facilities. Very impressed with the hotel and the staff. Only downside for us was there was no complimentary breakfast or time in the lounge for spg platinum members, but we were told this was to be started in March, However, this did not benefit us as we were there February. Apart from that, location was good, and we had a lovely stay. Definately would stay again. February 29, 2012
Rated 4 out of 5 by excellent guestroom features my wife and i enjoyed the hotel overall. i would stay again... i did like the comfort of the bed, the shower, bliss toiletries, tastefully done night lights, clean room, nice vanity. the pool is very nice; great views, smart simple layout. F&B service at the grill poolside was slow and the food not so great for the money. great gym / spa but... 1. i don't like the music in the room; too much base / not my style of music genre / i can hear the music from other rooms adjacent; not a fan of the elevator music / the location isn't for the 'clubby 20 somethings' 2. i don't like the ads / testimonials on the tv about how great spg is and how personalized the service is; i didn't experience it and think it's too promotional July 7, 2014
Rated 2 out of 5 by too hi tech and the basic service needs attention the hkd8000 a night suite i stayed it was not that nice. great views and very comfortable bed but the tv was so complicated it took an age to work it out. the lighting system was overcomplicated and the decor pf the sitting area looked cheap, tired and outdated. the breakfast service was poor - no salt and pepper, having asked for strong coffee i got a ridiculously weak one. noone came to help me with my bags when i arrived by taxi. it just feels you've spent too much time on silly artistic details and not enough on proper basic staff service. great spa but you can go there without being a guest! March 27, 2014
Rated 5 out of 5 by so nice~~~ best room conditions nice swimming pool July 21, 2014
Rated 5 out of 5 by "W" onderful w rooms are always exceptional, but this Hong Kong location at the Kowloon Station made access to the airport and elsewhere a breeze. The whole connected complex was great. Breakfast at "Kitchen" was superb, as was cocktails and vibes at the WooBar at night. Great Hotel and location December 4, 2012
Rated 4 out of 5 by This hotel has a great pool The pool of W Hong Kong is one of the Hotel great facilities that you shouldn't miss out. Located at 76 floor, with the view of the infinity pool, it was just awesome. Not to mentioned enjoying the jacuzzi while look over the spectacular view of Hong Kong. September 25, 2012
Rated 5 out of 5 by it is a perfect hotel room is gorgeous, great size and very clean, great bed, luxurious linens, staff were friendly and helpful, very good food, excellent service, really enjoyed our four nights stay here, I will looking forward to returning. February 5, 2012
Rated 5 out of 5 Exceptional staff and facilities The W Hotel in Hong Kong was an absolute delight. The facilities and service were top notch. The location was also very convenient to Hong Kong's major business districts and attractions. November 30, 2011
Rated 4 out of 5 by Amazing and Trendy Room Still my top preference everytime I stay in HK. A bit pricey on the buffet and crowdy during the party time on the pool. Apart from that I highly recommend. November 13, 2011
Rated 5 out of 5 by Great Location for Business Travellers Strategically located above the Kowloon station, which is very convenient for business travelers traveling to and from the HK Airport. July 18, 2014
Rated 5 out of 5 by Very Recommendable Convenient Location / Great Facilities / Good service. Love to stay :)) December 5, 2013
Rated 5 out of 5 by Best value in HK The best value and service you could get in HK. January 19, 2012
Rated 4 out of 5 by check in the check in process takes way to long. I have stayed at this hotel over 10 times now and twice during this last trip. my first stay check in went smooth. I had prepaid for the room and but had a different credit card at check in which was questioned but then handled no problem. On my return stay on Friday it was handle way different and took over 15 mins. I had to sign stating that I had to sign stating I would be staying in the room? then they head to hand fill out a form with my CC info take my CC to the concierge desk make a copy which took forever then sign everything. My room was prepaid and I was made to fell I was going to robe the place blind just because I had a different CC. I was going to be in the Hotel less then 12hrs. You thought I was needing approval for a months stay with everything I had to do. Just did not make sense because the first stay went so smooth. I had easier check in's at a 3 star hotel that week then this went. Needs improving.. July 13, 2014
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