Rated 5 out of 5 by Vincent Upscale Downtown
On-line booking was a breeze and upon arrival (early check in at 1 PM) my room was ready, clean and the view was fabulous. BLT restaurant was great. Early morning complimentary coffee was provided. I would recommend and stay here again.
Rated 5 out of 5 by kpdallas What A Stay
A really great view of the World Trade Center and 9/11 Memorial greeted me upon entrance to my room. The bed was so comfortable. The other great thing was walking only a few blocks to the NYSE where I had a meeting that afternoon/evening. Extremely convenient!
Rated 5 out of 5 by BPA42 Great staff and property
I generally stay at other Starwood brands, and sometimes don't feel "hip enough" for Ws, but with meetings across the street, I tried the W Downtown. The staff was awesome - very laid back and friendly. Nice amenities and a comfortable room...I'd definitely recommend this property to others.
Rated 5 out of 5 by WineAdvisoryGroup Excellent Choice for the Area
Super Cool W style, staff was great and the views are amazing. Part of the building is dedicated to residences, so it's not particularly jamming even when occupancy is high. A great option if you have work in the area or just want to play.
Rated 5 out of 5 by Gmwaldron Beautiful view of 9/11 Memorial
Great room in Downtown NYC, staff was helpful and courteous. I love the W
Rated 5 out of 5 by Macs Great features - excellent staff
The hotel met all of our needs from comfort, staff, fitness to transportation. One thing I would say is that it is hard to find a good, late meal besides room service but everything else was great. The concierge service was excellent and helped with all of our needs and answered all of our questions, and we had quite a few with being new to the city. Thank you for a wonderful stay.
Rated 5 out of 5 by panda contemporary design
only one charr in the room-would have been nice with additional seating (ie. 2 chairs or sofa)
Rated 5 out of 5 by Chicago40 Great Location and Great Small Touches
The hotels location was great. It's right across from the Freedom Tower and 9/11 Memorial and in the center of lower Manhattan. What I noticed were the little extra touches. Fresh smell in the lobby areas, nice restaurant attached the hotel, elevtor floor matts that were changed throughout the day and depending on the time of day said Good Morning, Good Afternoon, and Good Evening. One of the days during my stay it was raining and they were quick to provide me with a complimentary umbrella to use for my meeting. Helpful concierge and reservation staff as well. Overall a great experience. I would definitely stay again on my next trip to NYC.
Rated 5 out of 5 by Cesar19 Superb and Chic
Amazing room, facilities and service
Rated 5 out of 5 by Cesar19 Wow Experience
Amazing room, facilities and service
Rated 5 out of 5 by jrsp85 Love the corner room
Great hotel and love the lobby. Staff was very friendly specially the lady that check me in.
Rated 5 out of 5 by Mdp39 Perfect stay
We decided to stay in NY Friday night, very spur of the moment. W was the perfect choice. We had a wonderful view from our room-- of the 9-11 memorial fountains. Every employee we met at the W was extremely courteous and helpful. I hope to visit again soon.
Rated 5 out of 5 by Maimo The best service
From the moment I step through the doors of the "W" the attention from the W's staff was superb. I am not a native New Yorker and they made every thing easy. The room service was amazing and by far some of the best coffee I have ever had.
Rated 5 out of 5 by TYLER222 NYC Escape
A Fantastic place where you can unwind, come alive or just recouperate from a frantic day!
Rated 5 out of 5 by DowntownMike Great Staff
The staff at the W Hotel Downtown are exceptional and made the stay that much more awesome.
Rated 5 out of 5 by Carol1225 This hotel is very modern features
My husband and I spent two nights at this hotel. Upon our arrival we were greeted by staff and directed to the checkin desk on the 5th floor. The checkin was friendly and thorough. The desk staff explained to us about the hotel offerings and the Acura Experience complementary ride and were then introduced to the concierge who offered any help we might need. Our room was on the 16th floor with a spectacular view of the Twin Towers Memorial and the new tower now under construction. We would recommend this hotel to anyone wanting to experience the lower Manhattan area, but with access to other areas as well.
Rated 5 out of 5 by KPB64 Is the W for Wow?!
What a great experience from the moment I entered until the moment I left!
Beautiful room and amazing view of the 9/11 Memorial. Very funky lobby! Helpful staff.
Rated 5 out of 5 by LesB Hotel Staff Really Exceptional
The hotel is very nice but the staff is great. From arrival via auto (helpful, friendly, and told me about my parking options), the same person taking my bags to check-in, and then up to my room (to often you get 1-3 different people to tip). Front desk offered me best views and availability. Acura car scheduled for my wife the next morning. Checkout fast and easy. Bag check was free and people were very helpful and responsive. Valet was fast.
1st floor Sunday night dinner was average.
Rated 5 out of 5 by LC0606 Excellent experience, very welcoming and fun
I came to the W as a displaced person in November as my apartment was affected by Sandy. Living only a few blocks away, I'm familiar with the neighborhood. While it's quiet and night (which I enjoy as a resident), and crowded with tourists during the day (9/11 Memorial site is directly across the street), the Hotel brings a hip vibe that you'd expect to find a neighbhorhood like SoHo or TriBeCa. It definitely adds to life to the otherwise quaint area.
I was instantly greeted "Welcome Back" by the friendly staff outside. They led me up to the Lobby (which is on the 5th floor). I'm a detail-oriented person and instantly obsessed over the elevator carpet that gets changed throughout the day,. greeting you with "Good Morning" "Good Afternoon" and "Good Evening". The lobby is very cool, and unlike any other Hotel lobby. Again, the friendly staff welcomed me to the Hotel and checked me in effortlessly with a smile on their face. My room was rather large and very modern. The bathroom was also large and came equipped with bliss products (so good!). My view was breath-taking of the WTC.
I figured as someone who was checking in for a few weeks they wouldn't pay much mind to me, seeing as I was staying at the FEMA rate due to my inhabitable apartment. It was to my surprise the excellent service I received by ALL staff. From the guys downstairs greeting at the entrance (who always ensured a cab was waiting for you), to the front desk and concierge (so sweet and helpful), to the housekeeping (12th floor woman is fantastic!) and of course (and maybe most importantly) the bartenders at the lobby bar. I ended up extending my stay, thanks to the front desk manager for allowing my extension during an otherwise crazy time of the year in NYC. Although the W is a luxe, larger-scale hotel, they truly made you feel at home. It was nice to have the staff know you on a first-name basis and really provide you with superior service.
I would recommend this Hotel to anyone traveling to or within NYC. Although it is far downtown, it's in walking distance of SoHo, TriBeCa and a couple of stops on the express train to union square and midtown. Wall Street and the beauty of Downtown Mnahattan is footsteps away as well. I wouldn't hesitate to come back to this location or any other W around the world. I fully intend on making my way back to the Lobby Bar- the guys mix up delicious cocktails tailored to your liking!
Rated 5 out of 5 by NYCW W Downtown is a fantastic hotel
The staff at this hotel is amazing. Everyone without exception was friendly, courteous and helpful. This hotel is a gem in lower NYC.
Rated 5 out of 5 by Rosedarling w New York Downtown has a spectacular ambiance which is in a way comforting and welcoming
First impression matters and I had a very. good one which started at the entrance of the hotel: The bell boys set me at ease with their winning. and warming personalities. They exude hospitality at it's best.
Check in was a breeze at the living room lounge.
My only disappointment came when I entered the bathroom of my room. Housekeeping were sloppy at their task.. I hope they scrub the bathrooms top to down; and under the sinks after each guest.
I really enjoyed the coffee in the living room every morning. Best brewed coffee ever:
I cannot find enough words to describe the Acura experience. Well done W Hotels
Rated 5 out of 5 by Mario5 Great Hotel in NYC
Hotel is nice in a new building with great acces to the subway for transport anywhere in town and the airport. It is actually quicker to most parts of the city since it is so close to the subway stop. Waterfront promenade is only a few blocks away. This area has some great views of the river and is worth a look. The W Downtown is a "Hotel" in New York City not just another New York City hotel. I hope you can get a chance to experience this hotel soon. The service is world class from the bell staff to the insiders who look after your needs and requests.
Rated 5 out of 5 by Robert70 Excellent Hotel
Excellent from the time I stepped out of the taxi until they arranged a taxi for my departure
Rated 5 out of 5 by fatbob66 Christmas time in New York
If staying Downtown this is the place to stay. No noticable problems from Sandy aftermath. An oasis of peacefulness.
Rated 5 out of 5 by KKBell Exceeded all expectations!
Perfect location and great staff. The BLT Grill is fantastic. I love staying at this hotel because of the convenience and the friendly people.
Rated 5 out of 5 by Ababy2 Sheek and Sleek
This hotel is quiet, intimate, classy. It has breath taking views of the 9/11 Memorial. Nice bar, cool ceiling design. Friendly check-in. Cozy rooms. Spotless. Green efficient.
Rated 5 out of 5 by ssofthroop WOW
This is an excellent hotel in all respects. Just a cab or subway ride from the centre of Manhattan, yet in a great position overlooking ground zero, surrounded by superb restaurants and the river walks etc.. Lively at night with a fabulous bar and the reestaurant meets everyones needs
Rated 5 out of 5 by MSB28 Amazing view
I had not realized exactly the location of the hotel ... it was such a fantastic surprise to see the location was right at the ticket gate for the 9/11 Memorial and the views out the room, bar, restaurant were spectacular. The rooms were nicely appointed as you would expect from a W. Both the bar and the restaurant were fun to eat/drink at. The bar has a great outside sitting area with heaters! I plan on coming to stay there again!
Rated 5 out of 5 by M1947 Service
Service was cheerful, courteous, and professional in all areas experienced. I was very pleased with the staff and their service at the restaurat, desks, valet and bell hops in front and inside the hotel.
Rated 5 out of 5 by NYYanks527 Amazing property in NYC!
Fantastic everything! Location, food, bar, Living room and rooms. The views of the 9/11 Memorial are great. And on top of all of that, their staff is excellent. I highly recommend this W for a business trip or family get away.