Rated 5 out of 5 by Kopitekid Couteous and Staff Professionalism
No denying, the W Hong Kong is a good property, with good facilities. Yet, the increasing frequency of my stays is down to this Hotels staff service levels more than anything else.
From Management, to Sammy on the front Desk to the housekeeper, all levels of staff have been exceptional during my last few stays. Prompt response to requests and acknowledging patronage whether I'm on Business or with family is what makes this a 5 star experience for me.... A parting shot however is I wish they would change their phones and reset/switch off the alarm clocks from previous guests.
August 5, 2014
Rated 5 out of 5 by Iamnotpickybut Just love this hotel
It's my second time to stay in W hotel!!
Since I did not have good impression on my first W hotel experience, I did not want to stay in W hotel any more!
However, I was so glad to stay W Hong Kong because everything was perfect and I loved everything!!
And specially I would like to thank you, Patrick at concierge desk!! He was very helpful to make a reservation!!
Once again, thank you for everything
January 30, 2012
Rated 5 out of 5 by Carol20 An Über chic hotel
Our family's home-away-from-home hotel, it has become our favorite among all the other hotels in hongkong. From the moment you enter their elegant front doors, you'll be greeted by this wonderful smell, a signature scent of w hotels, to the super chic lobby that's a "happening" place to the amazingly stylish modern rooms and very friendly staff, this hotel is worth your every dime spent and more.
November 10, 2011
Rated 4 out of 5 by zee74 This Hotel is very well located
- nice hip modern w feel
- concierge not really helpful. Requested them to book us a restaurant and they just said that the restaurant doesn't not need reservations and when we reached there we found out that they were closed!
August 28, 2014
Rated 3 out of 5 by KR11 Trendy but not comfortable
staff were very nice and friendly. hotel was trendy but not comfortable, the bar is very pretentious. the pool - AWESOME.
"the kitchen" restaurant was like a canteen and VERY loud with families - not for an alone business traveller.
Dry Cleaning - AWFUL - had to be sent back to be redone and was still bad.
Careful they bill your card for items you dont take after you check out!!
November 28, 2012
Rated 5 out of 5 by DavidA Always Pleasurable
A few things the hotel couldn't do:
1. Upgrade me to a suite, as hotel almost full. but good room anyway with nice Ocean view.
2. Clear the rain so we could enjoy the poolbar for an apertif
3.serve the fantastic light lunch buffet in the livingroom on saturday.
Yah, soo what. Great hotel. Like it a lot. Convenient, good quality, great beds, good sound system.
I'll be back
November 21, 2011
Rated 5 out of 5 by Autopickem As good as any Luxury Collection I have been to
Got a cool corner room with a great view. Inside and outside of the room, the details at this hotel are as good as any Luxury Collection I have ever stayed at.. Clean and Comfortable, this makes the hotel worth the price. Did I mention you can get her from the airport with no transfer needed..The only con is that the lighting and curtain controls takes some time getting use to
June 3, 2012
Rated 5 out of 5 by Marc2828 A Jewel In HK
Only had a one night stay as a stopover on way to China BUT what a Great hotel.
From beers on the 78th floor pool deck to fabulous views of the harbour to very attentive staff.
I will be staying here again.
August 28, 2014
Rated 5 out of 5 by MeePoon Another wonderful W
This hotel is beautiful and the staff are very nice and capable. I loved the hotel amenities and the nightly chocolates are not only delicious but very cute shaped as gold balls. My only suggestion for improvement is to keep the gym a little cooler and make the room's television control easier to work. I wish I had more time to enjoy the hotel but had to work!
March 19, 2012
Rated 2 out of 5 by SunnyWang Not worth of 6 stars
This is not a good enough experience for the stay at W HongKong which is 6 stars level as called.No more quilt,No welcome gift or recognition to Pt member,Attitude is not good enough for room service guy,Canteen is noisy…Not as good as other 5 stars SPG hotels in China mainland.Will not come again in the future and not recommended to friends….
November 27, 2013
Rated 5 out of 5 by bdraco Fantastic Experience
This is easily in the top 5 properties I have ever stayed at. I wouldn't even consider staying anywhere else in Hong Kong after my recent stay.
The hotel co-located with Kowloon station and the Elements mall which makes it on of the most accessible and convient properties in Hong Kong.
Be sure to check out the breakfast buffet and wet deck.
October 23, 2011
Rated 5 out of 5 by matthew27 Fantastic
The W HK is really great. I stay there quite a bit and they recognize me by name and also invariably upgrade me. They really go above and beyond from the doorman to reception to management.
The biggest drawback is location. It is about as convenient as possible to get to HK island for being in Kowloon, but it is still not ideal.
December 26, 2011
Rated 5 out of 5 by Larsson63 Great experience, although pricey
The hotel's location is a big positive. Elements is a great shopping centre, you are on the MTR line to HK station, and City check-in made the departure very easy. The rooms are quite small (not unusual in HK) but the extra we paid for a 'Harbour view' was not worth it as the view should have been described as 'Container Terminal view'!! That was disappointing. The breakfast is excellent, but pricey. Our rate included adults breakfast, but had to pay for kids on top even though we paid for extra bed in the room. I think if you pay for extra fold-away bed, brekafast should be free. Pool facilties are very good - kids loved it. Its the 2nd time we've stayed in W hotel and we would go back.
July 21, 2014
Rated 5 out of 5 by CA300 A Truly Memorable Experience
I just spent 17 nights (and survived a typhoon) at the W Hong Kong, and have to say that every aspect of my stay was absolutely superb. The hotel staff went over and above on every occasion to exceed my expectations. You could tell that they genuinely cared you were there, and would do everything in their power to help make you feel at home.
I've stayed at hundreds of SPG properties around the world and W Hong Kong by far has been the best when it comes to SPG Platinum recognition. There were a ton of great perks that seem to be unique to this location. Not to mention, some really nice touches, like generous suite upgrades and full size Bliss products in the bathroom.
The attention to detail across every function of the hotel was something that really stood out to me. Peter and his team have done a fantastic job of taking the W vision to a new level in Hong Kong. I’m looking forward to staying here again on my next visit and would highly recommend this property.
September 26, 2013
Rated 3 out of 5 by FastZZ5 Customer Service Needs Improvement
Generally I had a good stay at W Hong Kong with the exception of one particular unfortunate experience. I had inquired about airport transportation. The attendant booked the Audi car service for me, but did not tell me the price or the cancellation policy. I received a call later that evening confirming my reservation which also did not discuss the cancellation policy. The morning of my departure I had a change of plans and needed to cancel. I called immediately but the attendants gave me a really hard time about canceling the service. They referenced the cancelation policy that required 24 hours notice. Given that I booked less than 24 hours ahead of my departure this could not have been possible.
When I checked out the attendant confirmed that the car service had been cancelled and I would not be charged; however my credit card was charged and I will not have to engage in a dispute through my credit card.
I found this service to be unsatisfactory. I would not have booked the car service if I had known the cancellation policy, given that my plans were uncertain.
April 13, 2014
Rated 5 out of 5 by JQ2014 Excellent Hotel with excellent staff
I know how busy W Hong Kong is, but it never fails to provide promtp and attentive service to the guests. Wonderful hotel, excellent front desk staff with big smile. Special thanks to Cyndee, Kate, Terry and Jeffery for their best service which makes me feel so comfortable staying at W.
August 24, 2014
Rated 5 out of 5 by Thakniki Great Location/Experience
From landing at HKG to checking in at the W never takes more than an hour - can't beat the convenience.
Excellent rooms with great views and the team is always flexible with room upgrades for SPG guests.
I normally do the continental breakfast which has more than everything one can ask for.
October 29, 2012
Rated 2 out of 5 by Gigaset Too Expensive
Had to stay another night which was not booke before, payed almost the double for a room which was a lower quality. Tried to negotiate, but no chance! Would not book it again. Sorry to say, but really low performing....
February 21, 2014
Rated 5 out of 5 by RafKam Awesome W
This is one of the best Ws I have ever stayed at. Service was great from start to finish, had a great large corner room with views of the bay (albeit obscured by the massive building in front) thanks to the platinum upgrade. The property is beautiful, with a great swimming pool area, great gym and very happening lobby bar.
Concierge was hit and miss: one guy was great, the other guy and girl not so much, but always willing to help anyway.
Location was probably the weak point. Despite it being located within the upmarket Elements shopping mall, complete with supermarket for takeaway meals, and having the airport express stopping right there, it was still a little bit in the middle of nowhere, being slightly too far to walk to most points of interest, but not a long enough cab ride for most drivers.
If you're there on a Sunday, don't miss the all you can eat dim sum buffet at a very reasonable price, although it finishes very early (10:30AM, I think).
However, would definitely stay again, despite it recently being bumped up a SPG category.
April 17, 2012
Rated 5 out of 5 by jll888 The hotel has a great breakfast buffet choice
Really enjoy the buffet breakfast here during our stay in W Hong Kong. The choices were great and the food presentation was very attractive and unique. Although the price is a bit costly for breakfast but is worth a try.
October 2, 2012
Rated 4 out of 5 by DParr great features
Such as comfort, clean, location and the staff are very good and make you feel welcome.
August 26, 2014
Rated 5 out of 5 by Claud99 Superb comfort and friendly staff
Second stay in W hotel HK and the service standard remains high. Staff were very friendly.
Gym equipped with sufficient machines and instructors were equally friendly and helpful.
Will definitely choose W in HK again.
November 26, 2011
Rated 5 out of 5 by Susaninasker AB FAB in Hong Kong
Absolutely fantastic hotel. The staff is Wonderful, dinner buffet the best I´ve ever had, beds are clouds of heaven and the shopping at Elements mall directly underneath the hotel fab. I am going back - soon I hope!
March 10, 2012
Rated 5 out of 5 by Rich2809 A great hotel
Traveling as much as I do, staying in as many hotels as I do, I can honestly say that the W Hong Kong is one of the very best hotels in the region.
It makes traveling exciting again, great food, great staff.
February 2, 2012
Rated 3 out of 5 by CWLyon Cool Hotel but better locations in HK
If you are making a quick transfer or want a party hotel then W is good choice. Not great if you want to spend a few days around HK as the location is awkward and you can easily walk anywhere.
March 27, 2013
Rated 5 out of 5 by torimommy i love w hongkong!
we spent three days at the Sheraton Macau,
but I was too hard in Macau
However, during their stay in Hong Kong w I survived again.
Thank you very much for the kindness of the manager Sammy.
November 28, 2012
Rated 5 out of 5 by AmyNFamily Great Hotel and Great Location
We traveled with our children (6 and 9 years) to Hong Kong and would highly recommend this hotel. It is very clean, great atmosphere and quite convenient. We really enjoyed our stay here.
November 27, 2011
Rated 2 out of 5 by J8887 Dirty Bathroom
over all the hotel was satisfactory, BUT my room's shower room and bathroom's tiles were extremely dirty with white residue. And would recommend free wifi for hotel guests in their rooms
September 9, 2013
Rated 5 out of 5 by Caj0823 I didn't want to leave!
I had a great stay at the W Hong Kong, and can't wait to come back next month. I wish the pool was open later, a late night swim with that view would be amazing! Over all I Loved it....
October 4, 2012
Rated 2 out of 5 by Renz Water and Aircon
When I arrived at the room the aircon was broken and then at night when i came back after dinner, there was no HOT water. For a 5 star hotel, i expect better
August 28, 2012