Rated 3 out of 5 by stu21 going backwards
7 times at this hotel and service is going backwards compared to other 5 star hotels in Barcelona, only thing going fort is the location & views.
1 room of the 2 booked was still not ready at 4.30pm and the reception could not say when it would be ready, it was due to a gold member having a late checkout , i am a gold member!! got ungraded in the end to a suite with limited views and only on 6th floor.
August 6, 2014
Rated 2 out of 5 by Elanem Great view but totally unsatisfactory for a 5* hotel
We had 2 rooms booked. A Cozy Room which was great apart from the towels were filthy and a Fabulous Room which was anything but. The bed is smaller than the cheaper Cozy Room there is no bath tub and our room was dirty. Reception staff got the room cleaned and offered us a free breakfast. The 'free' breakfast was mistakenly added to our final bill. We had problems in the restaurant too unfortunately. A mix up with the appetizers and main course was dealt with by a supervisor who said we would get a free drink from the bar after our meal. The 'free' drink was added to the bill. Due to these incidents at what is a 5* hotel, we will not stay in any W hotel in the future nor recommend them. Totally unsatisfactory.
July 20, 2014
Rated 3 out of 5 by Phg256 Not bad but very expensive
Hotel is very expensive. My biggest issue was that the pool area including the deck and bar was was closed on Sun night for some type of party. I spoke to the manager and he was very apologetic but told me it is closed every Sunday for this party. When you pay a small fortune to stay at a hotel you expect to have use of all their facilities all the time. It was not mentioned to me when I booked the rooms that the pool wold close at six o'clock on Sunday when my children were hot and wanted to swim. At least offer a reduced rate for the inconvenience.
August 19, 2013
Rated 5 out of 5 by Mac003 Great atmosphere, views, ambiance
This hotel has a great atmosphere, views are awesome and generally a cool ambiance with lots of beautiful people enjoying themselves and being catered to by a very attentive and friendly staff. I can't wait to book my next trip.
June 10, 2014
Rated 5 out of 5 by Auri1440 AWESOMNESS
We were very thrilled to have a room high enough to enjoy the view, and of course, extremly happy to hav the awesome view room 1404 provides!! Thank you so very much for taking in consideration our request to have a great view!
The bed had delightful pillows!!! So comfortable!!!
The staff so very kind! On the phone! Room servce! At the reception... It has been a delightful stay and we were pleased in every way!
August 1, 2014
Rated 5 out of 5 by RickSJ Great place to stay!
Vacationed here for five nights (used SPG points, and as Lifetime Platinum benefit, a five night suite upgrade reward - high-floor full ocean and partial city view - very nice room). The hotel staff service exceeded my expectations, excellent service from the bellmen, front desk, concierge, maid, and room service. Great breakfast buffet (also a platinum benefit), again with excellent service from the staff. I actually enjoyed the 20 min. walk along the beach esplanade to get to downtown. When in Barcelona, I'll be coming back here!
August 15, 2012
Rated 1 out of 5 by Villena Far from a 5 star
In a place far from everything, not fully built, is the W Barcelona. If you come by car, no one is waiting for you so you go by yourself to the parking, and then exit after 5 steps carrying your suitcases. Arriving to the reception desk, despite the fact you made reservation 4 weeks ago, you are located at the 1st floor, with a view on the kitchen and the dirty towels. No bathroom. Wash basin in the room, shower only separated by a glass... Music all day long. Linen not changed daily despite the card you put on your bed..
April 15, 2012
Rated 5 out of 5 by Cristiana Fabulous
Everything is great in this hotel.One of the best hotel in Barcelona !
August 5, 2014
Rated 5 out of 5 by RoandJu Luxury on the beach
Went for a short break in March and W stands for wow in our book. We loved the ambiance and decor, room layout is unusual but suited us and we were really impressed by the designers ingenuity in both bedrooms and public areas. Although not a beach hotel in the traditional sense, we thought an indoor pool would be on offer as well as the spa and great gym. Other than that a perfect spot. The walk to shops etc. was fine and showed us the vibrant nature of Barcelona
March 21, 2014
Rated 4 out of 5 by Katti24 Overpriced hotel
In the rate for a wonderful room, you can´t even get wifi for free in the room.
One little bottle of water per day is for free, otherwise you need to pay for it.
Breakfast is absolutely not worth it´s price. The buffé is small and not offering enough variety of food. The fruit however, was amazing.
The bathroom/toilett are very open, so you need to be very comfortable around the person you sharing the room with.
Then higher you get in the hotel, then more you will be disturbed of the nice from the nightclub.
The view is however breathtaking.
Nice personal who tried to fix your requests at once.
The room was very big and comfortable otherwise.
June 24, 2014
Rated 4 out of 5 by Sleeper14 Hotel is good but not all rooms recommendet for sleeping
In my room on the 25th floor was very noisy - music and talks from the nightclub Eclipse.
August 4, 2014
Rated 5 out of 5 by yammy The best place in town and a must for a trip to Barcelona
This is a very nice hotel, nice location, right on the beach.
I really enjoyed this hotel. Modern, customer dedicated and very nice location.
The hotel is on the beach, but close to everything in the city. A 10 minutes walk from city center, 15 minutes is walking along the beach.
I use the limo service provided by the hotel and it was an excellent "plus", pick-up on time from Barcelona Airport, smooth drive and front desk informed about our arrival.
Very professional and dedicate staff.
February 22, 2012
Rated 4 out of 5 by Ebaz Great Hotel in Good location
The room was great - very comfortable, nice, clean and great views of the water. Only odd part is that bathroom is sort of in middle of room and not much privacy. The location of the hotel is probably best over the summer since it is on the beach. For the traveler who wants to spend time in the city, it is a good walk to the city. The W should offer shuttle service every hour during the day to make it a little easier. The Concierge service was very helpful prior to and during my stay.
May 1, 2012
Rated 5 out of 5 by Pablo64 Cool and trendy hotel
Fantastic hotel with very friendly and helpful staff. The "W" has to be the coolest and funkiest hotel in Barcelona.
We very much enjoyed our stay, the restaurants, bars and other facilities allow you to not have to venture too far if you have already experienced all the other fantastic sights of the city.
The one and only criticism is the bathroom layout. The large shower area opening onto the bedroom is fine, however the WC being open via a glass door to the bedroom is not cool ?
August 22, 2013
Rated 5 out of 5 by Oliver34 This hotel is a great experience
Nice an Friendly People. A Great Gym and Spa
August 4, 2014
Rated 5 out of 5 by Jzl24 Excellent location
I had a 2 night stay at the W Barcelona mid jaunary. The location was incredible andthe design of the hotel was truely unique and worthy of the W brand. The Wave restaurant has excellent breakfast and dinner that i would highly recommend. The staff was also extremely helpful, especially George at reception, a life long Barcelonian that gave us a long list of superb dinning and shopping recommendations that made our first to Barcelona an unforgettable experience.
January 23, 2014
Rated 4 out of 5 by GRMO Great hotel and location but not the great experiance I was expecting
I loved the hotel, the location is fabulous, the atmosphere is glamour’s and the staff are pretty smooth.
On the downside, the check-in queue was long and slow, the check-out queue was even longer and slower, the room was on a low floor with a poor view, the common areas can look a bit grubby, the wait for a table at breakfast was long, the service at poolside was sketchy.
July 29, 2014
Rated 5 out of 5 by drewcashmoney Great
All we expected and more!
August 3, 2014
Rated 5 out of 5 by AlfBendik Overall the best hotel in Barcelona!
I have stayed at Hotel W in Barcelona many many times. W has by far the best location in Barcelona. It is situated on the beach, and is only 15 minutes walk from the Barri Cothic. The hotel offers so many different options for eating and drinks that you actually do not have to leave the hotel, even if you stay a whole week. W Barcelona improves constantly which makes it a delight to get back to.
July 27, 2014
Rated 3 out of 5 by f01261 Lack of respect for the Customer
I get the impression that Customers are only viewed as walking wallets. In addition to paying a premium rate for a room you have to pay extra for;
Water (€4) per bottle
Internet (€9 per 24 hours)
Swimming pool (€20 per person) and
Breakfast (not sure how much that was, receptionist said "about €30" suggesting that even they were embarrassed about the price
I'm a frequent traveller and expect better and would be happy to have paid a little more upfront for a feeling of being valued and pampered during my stay.
After an 8 hour journey all we wanted was a slick check-in and to get to our room as quickly....but we are hit with a bewildering array of information about UNICEF, opting not to have our room cleaned daily and priority entrance to a nightclub(?)
Room itself was fabulous with a great view, but that was the only redeeming feature I'm afraid.
March 5, 2013
Rated 3 out of 5 by GRMO Second stay was better but a better view costs a lot more!
Went back for a longer stay in a Fabulous room, the only difference from the Wonderful room was the view and the price.
Check-in and check-out still long and slow, no queuing for breakfast this time but the service at poolside was still sketchy.
July 29, 2014
Rated 5 out of 5 by mikejuly a very busy hotel
have been to this hotel many times before.
july. 30 mins in line for checkin.
- your room isn't ready, sir. Will be at 3pm. We will call you once it is available. What's your #?
3:30pm, no call. another 30 mins in line. Got the worst room in the hotel not as I requested.
second day manager called to ask if everything was ok - I complained and he quickly fixed the problem with the room and I was swimming instead of waiting :)
July 23, 2014
Rated 5 out of 5 by philippe52 Ourv experience
As I already wrote in trip advisor...Welcome , rooms , restaurants and rates has been excellent...But more than that , having had a problem with my car , Three " black men" ( Gabi , Dany and Alexandro , helped me for 2 houirs to change my tire damged by a motorcycle allowed us to drive back to SAwitzerland yesterday
A big thanks
Will be back
Philippe and Nicole room 1809 22nd of January
January 24, 2014
Rated 5 out of 5 by andikotta Amazing Hotel
We had a great time in this amazing hotel. Fantastic rooms, facilities and super friendly and helpful staff.
Looking forward to my next trip. Many thanks again to Marta from "Whenever & Whatever" for great support in all upcoming questions, as well as to Maribel for the nice daily pre breakfast conversation.
July 27, 2014
Rated 4 out of 5 by Nevermind Mr H Lee
Great modern design, place is clean and room is in good size, surprise no shower cap or tooth brush provided , overall staffs are friendly. However there are a little small issue during the stay, eg. I seated at Wbar at around 11.30 doing my email, no one came around to ask for a drink, anyway I do not expect no coffee after mid night but room service only. Secondly we have dinner at Bravo for 2 person bill at 132 euro with no wine. its fine for a 5* hotel but I am not sure the waiter could understand some english which I order a dish of mussel and came with a vegetarian Mushroom but its taste ok, and I order a virgin mojito and they bought me a alcoholic one, eventually they have changed it. Finally the NON alcoholic cocktail was charge 13 euro, and the manger said with or without is the same price which I totally disagreed. A dead simple soft drink with a bit of mint. That its I want to say.
April 6, 2013
Rated 2 out of 5 by ks29 MAJOR MIXED FEELINGS
Velvet rope to get into trhe bar: GIVE ME A BREAK! The place was empty. I'm a loyal Starwood Gold member who was treated pretty shabbily. My guests hated they way they were treated as well. The Eclipse bar needs to get over itself.
Haven't been in an establishment in such a long time where the staff looks miserable . NOBODY smiles.
Too crowded: couldn't get a lounge chair either at the pool or by the beach.
Lastly, never fails: whenever I stay at a W HOTEL, SOME DRUNK DOOFUS BANGS ON MY DOOR AT 4 am. this brand is not for me
Still worth a day visit because of the beautiful structure though.
June 22, 2012
Rated 5 out of 5 by Dave24 Amazing Hotel!
From check-in to check-out everything was perfect. The staff truly makes you feel welcomed from the moment you step on property. The rooms are really trendy and almost all have amazing ocean views. The beach is directly outside your door with a lot to see and do within a very short walk. I highly recommend this property to anyone looking for a great getaway.
June 21, 2012
Rated 4 out of 5 by Christoulouse This hotel has a great staff
I was very welcomed in March by W Barcelona employees, especially at the desk. I have to thank especially Nafsika Tsouramani, who is on a practice in yor hotel and who was very efficient and kind in her job.
April 4, 2014
Rated 3 out of 5 by mand Disappointing service
This hotel could be spectacular but let down by the lack of service. At breakfast asked 3 times for milk for tea. At dinner 2 of our party were served their starters at the same time as we were served the main meal. to have no tea and coffee facilities in the room is unacceptable. to pay £20 to swim is unacceptable. It all spoils the stay.
March 27, 2013
Rated 5 out of 5 by danielbcn wonderful
A wonderful experience. Fantastic hotel in Barcelona
July 29, 2014