Rated 4 out of 5 by Regular2MountainView Great product & location, more consistency in delivering SPG Platinum Elite benefits, concierge could be a bit more creative and attentive
This is my 3rd visit in the last 10 months to the W Hotel and it's great to see that my feedback on delivering SPG Platinum elite benefits has been taken and well-implemented. I had a very comfortable stay and the SPG Platinum Elite counter was in operation during the busiest hours.
The only feedback I have is that the concierge could be more attentive and creative plus try a bit harder when a guest asks for suggestions.
One example: My wife was looking for a massage and asked about good or decent spas she could check out. The concierge did recommend one spa which wasn't a choice anyway. Our experience with most higher-end hotels in Tokyo, Seoul, Bangkok, Shanghai, Beijing is that they'll ask a few questions around price range, location, service options etc. before recommending a range of options to the guest. In the case of the W Taipei, they recommended one spa without understanding what my wife was looking for and when she asked for other options, was told that they (the concierge) didn't know any more. There are other examples but I feel this one exemplifies the feedback I have about the concierge trying harder and being more attentive and creative.
September 7, 2013
Rated 5 out of 5 by ANNABELLETAP Wonderful Wow Hotel
W Hotel is the best location in Taipei and of course its Wonderful staff definitely added to our Wonderful stay!!
January 3, 2013
Rated 5 out of 5 by ricenchips Best Hotel in Taipei
By far the best hotel in Taipei ... great facilities and fantastic staff ... makes going to Taipei a joy!
December 23, 2011
Rated 5 out of 5 by eho429 Great service
We stayed at the W Taipei for three nights. Great services, very helpful and responsive staff. Appreciate the complementary birthday cake and free admission to the pool-side party, very thoughtful and made for an enjoyable stay.
July 21, 2014
Rated 5 out of 5 by 2ne1 Service with a heart
There is good customer service and then there is customer service u experienced that is not according to any training manual.
It could be the Taiwanese culture but I never been to a W that the staff actually treats each and everyone with so much heart. So much initiative upfront even before we have to asked for it.
I was at Wet and came out holding my Dry soiled clothes, the lady at the gym reception came out running to give me a laundry bag. It seems to be a simple gesture but I lived in enough hotels or W to know it takes a lot of heart to pay attention to such details.
I have had a very good experience here at W Taipei and hope to be back.
May 9, 2013
Rated 5 out of 5 by BusinessTraveler10122 Great Hotel
My experience at this W was top notch. The facilities were very nice, what you would expect from a W. The gym was surprisingly big and functional. Most hotel "gyms" are pretty much a couple of treadmills and an old bowflex machine. It was a nice surprise to have a full working gym and equipment.
The Kitchen Table restaurant was very, very nice. I loved the motif and was also a buffet style, but the rare buffet with excellent options and very flavorful food.
The thing that really stood out however was the staff. I do a lot of business travel and I think, overall Taiwan has some of the world's best service in general. However, that is no reason not to give this particular staff an enthusiastic thumbs up. VERY attentive, VERY helpful/willing to go the extra mile and great attitude across the board.
The only thing at all I could mention as a potential improvement is the amount of space available for a quiet impromptu meeting, or a place to work with colleagues. This hotel has tons of private rooms, but they are not open to the general public without prior booking. The "Wired" area was quite small, and while it did have a nice little conference room attached, if anyone was in there, you were pretty much out of luck for a place to work with others.
December 9, 2012
Rated 5 out of 5 by Singslinger Two Words
Had a great stay, 2 words to describe it: Ma - gic
November 26, 2011
Rated 5 out of 5 by Doug28 Exceptional Staff
By far the best W I have stayed at in the system from the gym to rooms to overall vibe and service in the hotel. Most importantly, staff was great and noticed the little things - In particular Joyce picked up that I enjoy the Pure rooms so on my return visit I happily ended up in a Pure room. Definitely recommend hotel. Staff really was excellent and went above and beyond.
July 15, 2014
Rated 5 out of 5 by lcpteck The place to be!
On an award stay and booked a wonderful room which was the basic room type. Understood the hotel was full (first day of 2013) hence no complimentary upgrades available. There was a a points upgrade available for a suite however wasn't worth it due to the peak season. Managed to get my room around 3:30pm and was assigned room 2009.
There were plenty of space everywhere in the room and the view was overlooking the city. Everything was state of the art and the deco was the hip and funky W style. Drapes were automatic with a push of a button. First time I used a fully automatic toilet too. Service was top notch here and too bad didn't have a chance to visit other parts of the hotel grounds. For some reason all the hotel staff, men or women, looked great and at their best. It was as though models were hired to work there.
Right smack beside Taipei City Hall MRT station and walking distance towards Taipei 101, the location is central to everything. A great place to start your travels around the city. Taxi lines up at the entrance so not much waiting necessary.
Check out was quick and had a friendly chat with an Assistant Welcome Manager. Understood that all W Hotels are styled and decorated differently. He escorted me and my luggage to the taxi downstairs and off I went.... This was my first W Hotel stay and it didn't disappoint.
February 5, 2013
Rated 5 out of 5 by Rouge1 Divine in every way!
My stay at the W Taipei was absolute perfection!
From the moment I walked through the entrance, every staff member greeted me and was wonderfully attentive. My room was truly 'Fabulous'! Modern and relaxing, and with the most restful sleep I've had in ages in the luxurious W Bed, the W was the perfect place to recharge after intense business travel.
I loved the staff! Everyone was so friendly, warm and inviting, including Jackie, Jack, Shirley, Grace, Matthew and others all took great care of me which I appreciated. Lunch buffet was superb!
An extremely well-run and top-notch W! I loved my stay and I can't wait to return! Thank you!
December 22, 2013
Rated 3 out of 5 by Ben2012 Trendy hotel
Still probably the trendiest hotel in Taipei, if that is what you are looking for. The service is cordial, and they were nice to grant my late check-out request.
I was a little unhappy about the mixup upon check in (extra bed was supposed to be arranged ahead of time). I was also upset about the fact that I called ahead to arrange a dinner reservation at the YEN restaurant, but was told that it was not possible, even as a hotel guest that night.
Also one of the few W hotels I have been to worldwide that does not offer complimentary breakfast to platinum members.
December 28, 2013
Rated 5 out of 5 by DutchieLa (A)Wesome Stay!
We stayed 4 nights at the W Taipei and the stay overall was really amazing. From the moment we left the departure gate to the moment we got back at the airport 4 days later. The staff was friendly, fun, professional and anticipated on the complexity of requests with 3 rooms, 5 adults and 4 young children. The pricing is definitely not the most economical in a destination like Taipei (a la carte coffee at almost HKD70), but the facilities and employees make it a fun, luxury and therefore good value for money place to be. Our kids absolutely loved the hotel and we unanimously agreed that the W Taipei is a must stay hotel when you go to the city. We would love to return.
May 5, 2014
Rated 5 out of 5 by njoru This hotel is my personal favorite
Spacious room, with hip decor; very professinoal and nice staff at the front desk and WooBar/pool areas; great faiclities (love the gym and the pool!); conveniently located in the Xinyi area where there are a variety of restaurant choices, a big dept store on the lower floors of the same builidng, next to the subway station/ other public transportation system
July 14, 2014
Rated 5 out of 5 by BillfromLA Better than home!
We absolutely love staying here as the facilities, staff and service are top notch. If you are a repeat visitor you are treated like an old friend or family. Wish my home had all the amenities the W Hotel in Taipei has. I used the gym almost daily and never found it in need of cleaning. Looks like a lot of people come to have tea or meet and greet. I can see why. Only downside and it's minor is the bathroom sink. It's shape and shallow depth makes using it without splashing water out of the basin impossible. Wish they would switch them out.
June 24, 2014
Rated 4 out of 5 by Jetlaggard great place but...the food needs some attention
we love W hotels and Taipei is no exception ...the venue, the staff, and the service are all in the 4- 5 star range but in the past three times we have stayed there the food never quite lives up to the rest of the package....pancakes that came out like floormats, brkfast potatoes cold and wrinkled, thai salad a pile of cold rice noodles with some seafood tossed on top...I know W can do much better and we keep hoping they will...and please ...on Sunday ...run the breakfast to 11:30 and then just move into brunch...don't close the room and reset...it makes no sense and for everyone that parties on Sat night we cannot just seem to get to the 10:30 cutooff
August 5, 2013
Rated 5 out of 5 by 2ne1 Happy to be back
It's my 3rd time back and W Taipei is still the nicest place to come back to. The staff welcome you back like an old friend and had everything arranged nicely, Thanks to Tony and Janet for such a nice welcome! The drink up session is such a delightful treat and Jack is a wonderful host at level 31.
One note for housekeeping though, we appreciate that they are so clean but they threw away our personal toothbrushes and kept throwing away W toothbrushes everyday. Kinda contradict with your eco policy since we are there for 6 nights.
Highly recommend a stay here. It's minutes away from the Subway that will get you all over the city.
January 6, 2014
Rated 5 out of 5 by Mark9182 Like It
Service at this hotel is top-notch. The staff went out of their way to make my visit a smooth one. I wanted to use Taipei's local bike sharing network, YouBike, but they required an EasyCard linked to a local Taiwan cell phone number. The concierge linked my EasyCard to a hotel cell phone. Other hotels talk about breaking the rules to make customers happy but here they actually do it. When you are far from home, it's nice to feel like someone is taking care of you. Also, the food at Zen and the Kitchen Table were fantastic. I got a nasty pinch injury using the heavy sliding doors in the room. These could have been designed better.
April 23, 2013
Rated 5 out of 5 by SINK Favorite W, and favorite hotel in Taipei
We have spent 30 nights since the hotel's opening. We absolute love this hotel. We do have issues from time to time, but have been able to resolve all of it. We do feel like "home" the moment our vehicle pulls up to the entrance. We know most Wheels, Whatever Whenever, front desk talents (staff), and even security, Most talents we’ve met have been very pleasant and friendly.
We have spent 27 of our 30 nights in marvelous suites; it is very comfortable, spacious and the view is quite “marvelous” as well (from the north facing suites). However, I do wish the designer would incorporate practicality (such as sink, storage, closet drawers and shelf space) and not just being hip or visually stunning. Please note that only the smaller Fantastic suite faces south with 101 view. We love the location of the hotel (being on top of the Hankyu Department store and the City Mall MRT station. If it is pouring rain outside, we can simply use the department store entrance and dine in the numerous basement eateries or at the 7th floor restaurants.
The major drawback with us about the W Taipei is the quality of food and the young servers/cooks at both Kitchen Table and Yen. We simply wish they would have better dining options like other major hotels in Taipei. I understand the concept of W not having decent places to eat, but this is Taipei after all (eating is very important and all great hotels have great eateries in Taipei). Another draw back is the need to take another elevator to the 10th floor “lobby”. I guess the bar and pool is an important draw, but that can be done without the lobby being on the same floor.
I do appreciate the hotel noting our preferences. On our last check in, the front desk talent ask me whether I still prefer to have my room serviced between 12PM and 2PM, my newspaper preference and such. It is wonderful have the hotel “know” me.
We absolutely love the people at W Taipei. I know that some have issues with them, but we have been very lucky. Looking forward to our upcoming trip in five months when we come back “home” for the holidays.
July 16, 2012
Rated 5 out of 5 by FrequentTravelerHello As usual ... The best in town
W Taipei has the best team of staff. Every morning greeted by Kitchen Table Crew's lovely smile (especially the short hair lady manager, and rainbow hair waiter - i forgot their names). Walking out to meetings with friendly assistance at the front door (i.e James and Miles). Checking out with ease by adorable Jessie.
I make effort to remember the names of the W Taipei crew, simply because they are a distinct team that is memorable in every positive way.
Thanks the crew for making my stay a comforting and warm one.
June 21, 2014
Rated 4 out of 5 by Jane The warmness received from staff
When we approved the hotel main entrance, we were greeted by friendly staff who offering help for carrying our luggage and led us to the 10/F check in counter. This part made us quite impressively, like a big welcome! Check in/out process efficient and smoothly. The room is very nicely modern style, amazing city view ( request facing Taipei 101 but didn't free upgrade) Comfy bed, pillows and duvets, floor corridor with a music, perfect location.... Thoroughly enjoyed our stay at W Taipei, primarily due to the staff was extremely friendly, they were well-trained and welcoming. We were greatly impressed by Eric (Bell) and Dora (FO), both of them so nice and helpfu.
April 11, 2013
Rated 5 out of 5 by CatrinaLiu Excellent staff
lovely atmosphere, excellent and friendly staffs!! Very nice service!!
July 14, 2014
Rated 3 out of 5 by rockstar W experience
hotel is very very nice as always. am a bit disappointed that the hotel did not completely overwhelm me with satisfaction (I certainly paid for it with the highest room rate in Taipei). Lots of fancy AV equipment in the room but they did not work. Technician spent over an hour to get them to work. Very nice technician who genuinely wanted to help and make things work so compliments to the staff. Housekeeping forgot to dump out the trash (food items), failed to refill those nice cushy slippers and plastic laundry bag (where to toss dirty clothes without them). Clearly her mind was on something else. The staff are great but I think the inconsistencies are bothersome.
February 12, 2013
Rated 4 out of 5 by Flybear Very Pleasant Stay
Good location, comfortable room, nice swimming pool, very friendly & helpful staff and good food.
July 11, 2014
Rated 5 out of 5 by Rupert63 fabulous service
I stayed at the W for 4 nights last weekend and it was an absolute joy from start to finish. The stands out feature was the incredibly warmness and kindness of all the staff there. i would particularly like to mention Jen Hou who i spoke to before my trip and who laid out a perfect itinerary for my stay and then Rex at the concierge desk, who guided us through so many excellent and unusual places to eat and drink. they both knew exactly what we were looking for and went to so much trouble to arrange tables etc i really can't thank them both enough.
May 31, 2014
Rated 5 out of 5 by wesley38 Good place for getaways
Great location, comfortable accommodation, nice view and good gym facilities.
July 8, 2014
Rated 4 out of 5 by Caspar8 First time in Taipei
W is a great hotel to explore the beauty of Taiwan. Close to the 101 tower the hotel has a great bar on the 31st floor and good breakfast with great fruit juices and service. Start your day with a smile and enjoy.
July 5, 2014
Rated 5 out of 5 by Beatty Excellent location, great rooms and service
Ideal hotel for business and leisure. Splendid rooms and service. Staff are courteous and helphful. Yen, the Chinese restaurant on 31st floor, has excellent view of the city. Al carte dishes were superb but dim sum was a let down.
In-room TV has many channels but sadly, Channel News Asia is conspiciously absent.
The 10th floor where guest check in can be noisy and chaotic because of The Kitchen (coffee house) and the Woobar share the same level. When patrons converge during lunch or dinner in droves and when the bar is in full swing with high decibel music, guests checking in can find their first reception with the hotel disconcerting; and stressful if they are in a long queue..
August 12, 2013
Rated 4 out of 5 by sp111 NA
Aircon is abit erratic in the room and houskeeping also abit lacking in standard
July 6, 2014
Rated 5 out of 5 by SimpsonS Wow W
Never reviewed any hotel before but this hotel is something to write home about. Nothing better than this hotel for location for any transport, shopping and food. The train station is next door with the famous 101 building walking distance. The best way is to walk on the second level walkway that has shade and cuts through long traffic lights. I took pictures but I believe that it would not do the hotel right. Loved the room, pool, spa, and gym. The best part for me was the service. Best trained of any starwood properties I have been to that I have to write about. Don't know how to better it but hope it stays the same my next trip to Taipei. A must stay hotel any where. A wowed W fan.
July 4, 2012
Rated 5 out of 5 by Sjolle March quick trip
I stay at a lot of W hotels and the service at the W TAipei has always been constantly the best. The rooms are great, the service friendly and helpful and the convenience to shopping and airport is great. The only thing that slightly disappointed this trip was one of my dinners. Flavor on the italian option was less than exciting. The fish the first night was great. Granola is top notch, but the bircher muesli at the W Hong Kong has much better flavor than in Taipei. I also used the car service for the first time and that was an excellent experience--really enjoyed and will use that again.
March 23, 2014