Rated 4 out of 5 by JG50 Great service
This hotel is for younger people. The pool area is over crowded and very loud on weekends. It was nice to know that in advance. Our room was great and the service was excellent!
August 4, 2014
Rated 5 out of 5 by Tony84 Amazing Hotel!!!
I do not particularly take the time to sit down and write a review about my experience, but after my stay I felt obliged to do so. This was my first time staying at The W in Scottsdale and I loved everything about it. I loved the ambiance, smell, decor, and how the W emits class! I felt like I was a king and was treated with the utmost respect from all of the staff. I have become a fan and will highly recommend this place to others and I am looking forward to staying at the other W locations.
I would also like to personally express my gratitude to one associate specifically. His name is Sean and he was the associate that assisted me when checking into my room. Sean exemplified world class customer service. I liked how he was friendly, and very impressionable after a very brief time of interaction. He displayed exceptional customer service and the W has definitely hired and trained a great staff.
June 23, 2014
Rated 5 out of 5 by carnivore great time
excellent facility. the staff we friendly and made me feel welcome.
August 10, 2014
Rated 4 out of 5 by Suekee Concierge staff was amazing!
It was my first time to Phoenix and my girl-friend and I just wanted a quick girls-trip away. We're very happy to have selected the W Scottsdale as the concierge staff took care of all of our needs. They booked our tour to the Grand Canyon for us, along with our dinner reservations, free car service and our day-bed at the pool for the Saturday Pool Party. I would highly recommend taking advantage of some of the perks W Scottsdale has to offer.
July 31, 2013
Rated 5 out of 5 by Alfapark Great hotel
Fantastic hotel, friendly associates .
August 11, 2014
Rated 5 out of 5 by Montey2005 Excellent accommodations
The only complaint I have is no in-room coffee but the bedding, amenities and overall facilities are top-notch.
August 7, 2014
Rated 5 out of 5 by Jeanette Fun Getaway
Wow! What a great place! The staff was super friendly and knowledgeable about their hotel and surrounding area. We decided to checkout the local area and found lots of great restaurants and clubs, but ended up hanging out in The Living Room, listening to The Heard Eights. My favorite part of the stay were all the fun details, like the art in the lobby and the minibar, which even had sunscreen and a first aid kit. Thank you for a great stay!
August 6, 2013
Rated 3 out of 5 by rchulett Poorly Trained Front Desk
I second the comment about poorly trained staff. When we checked in we were told that our stay would be for one night, when we actually booked a two night stay. We were told to book the second night as a separate reservation, which we did on SPG from the room. However, the original reservation was in fact for two nights, and when we told the front desk staff we were directed to the SPG 1-800 number to cancel the other reservation. Hassle.
December 23, 2013
Rated 5 out of 5 by Cyprus12 Very Pleased!
My friends and I recently spent a girls weekend here for my birthday, after reading some other reviews here and elsewhere, I was concerned about the size of the rooms, as we went for the best deal, no patio etc... I have to say the view wasn't much, but the room was nice, and we spent more time at the pool anyways. There was plenty of room for 2 girls with lots of luggage. The staff and everyone is Scottsdale were exceedingly nice and helped us with everything we needed. They brought us wine and champagne for my bday. The pool is awesome, and it can be a bit of a "scene" but even thought we aren't the stilettos and bikini type of girls, we still felt welcomed and had a great time.
Great location near all of the good shopping, restaurants etc... drinks and food aren't cheap here, but we went in expecting that. Great Bloody Mary's poolside in the AM!
March 6, 2012
Rated 5 out of 5 An Oasis
During my recent sojourn through the desert southwest I ended my travels in Scottsdale and made the wise decision to stay at the W. The hotel is nicely appointed with a stylist lobby and bar area. The room was modern and comfortable. The pool area is an attraction unto itself. The staff are well trained, attentive and very helpful. If you are looking for a cool hotel where you will be taken care of this oasis is the place for you.
October 5, 2012
Rated 4 out of 5 by review864 W Scottsdale
I had a spa room by surprise and actually took a bath in that center tub in the room. Since I was there on business, the room was lacking some much needed facilities such as outlets, lighting.
The other comment is that the bed was right next to the door, making it a loud night for other guests in the halls or housekeeping slamming the doors.
Overall, nice room but I would have to ask for better office environment in next stay.
November 9, 2012
Rated 5 out of 5 by TSAB It's must stay location!
Why you'd stay here? If you are looking for location, fun, and service excellence this is your spot. I don't know that I have ever stayed at another property of such well put together staff. Everything has been thought of. A great place for couples or group trips. I will definitely recommend and be returning. The staff was unbelievably attentive to detail, the hotel was spotless and well laid out. Old Town is a 3 minute walk.
September 26, 2012
Rated 5 out of 5 by Leon1971 My Home Away From Home!
Is it possible for a property to exceed your expectations in every possible way? YES!!!
The W Scottsdale is one of my favorite properties. I would recommend this place with full confidence to the most discriminating travelers.
Disclaimer: If you're not out to have fun, be social and feel like a VIP, this is not the place for you.
Can't wait until my next trip to the W Scottsdale!!!
May 29, 2014
Rated 5 out of 5 by Mike1199 Amazing Service
Everything about the visit was spectacular.
August 5, 2014
Rated 5 out of 5 by Bob81 W = wonderful
This is a magnificent hotel in every rspect. From arrival to depature the staff is attentive, outgoing and friendly. My room was very contemporary, clean and refreshing - it was like a sanctuary. Amenities include a great gym, heated pool, a restaurant & two bars - I absolutely enjoyed each of them. Any stay in Scottsdale must have W SCOTTSDALE on the itinerary - the hotel and location will not let the traveler down.
December 24, 2011
Rated 3 out of 5 by GroupTrip Poor Customer Service - Still Dealing With Billing Issues
Have spent way too much time on the phone dealing with this reservation. My reservation was initially lost and took hours to reestablish. I had provide billing directions which were not followed. I had given names for people in each room which were lost. Now I am sorting through credit card billing issues. Way too much of my time wasted.
Albeit very nice facilities.
June 4, 2014
Rated 4 out of 5 by JAS25 Really nice hotel but rooms not my taste
Loved the lobby, living room/bar area, restaurants, food, in room toiletries. Pool area is amazing with cabanas and just gorgeous. Only disappointment was the room itself. It was very clean but I didn't like the layout with the bed in the middle of the room with the desk behind it all pushed up too close to the closets making it a tight space. Also didn't like the way the bathroom opened up to the main area.
November 2, 2013
Rated 3 out of 5 by bproctor007 Not so special status this time
I understand that I am only gold status, but whenever I travel I stay with SPG resorts and most the time with a W hotel and the Westin if there is no W in the city. I always expect an upgrade if they are available as part of the stellar service I have come to enjoy through SPG.
This was not the case this time, in-fact I have been to the hotel on 5 or 6 separate occasions this year alone for weekend stays, and I have only been upgraded once.
This last time the hotel wasn't booked up at all, and they indicated that they only do upgrades when they are really busy and not when they are really slow. This makes no sense from a customer loyalty/lifetime value standpoint. So, you would rather make sure you have something available for first time guest or non-loyal guests than provide an upgrade for a customer that nets the hotel a much greater profit over the course of their many stays? I speak at conferences on analytics and serve on Adobe's advisory board (specifically their analytics product). This is the exact opposite of what makes good financial sense, and starts to tarnish the value of the SPG rewards program.
July 23, 2014
Rated 3 out of 5 by Tara333 Claustrophobic Rooms
I was shocked at the size of our hotel room - tiny and totally claustrophobic. To put this in perspective, my fiance and I live in a 500 sq foot apartment in NYC. For us to say this is tiny .. is just unbelievable. The layout didn't help either - the bed was in the middle of the room - leaving not much space around it to move and put a suitcase. There was a small Ikea-like closet but it was difficult to maneuver between the bed and the closet. Also, the bathroom was not separate but part of the room so there was literally no privacy or division of space - felt like my freshman dorm room. We were literally bumping into each other more in this hotel room than at home. We tried to get a bigger room but unfortunately the hotel was sold out.
For the price, you are definitely paying for the location and nightlife available at the hotel. It is definitely a "see and be seen" atmosphere.
January 22, 2013
Rated 4 out of 5 by RJ37 Nice but parking surprise and odd shaped room
Great venue but was shocked with free street side parking that the overnight valet ( was told only have valet) was $26. A bit pricy for this area. A price of $10-15 would be more reasonable.
Room felt very low and oddly shaped and not fitted for work as desk had no electric outlet and closest was filled with desk lamp and stereo system.
Disappointed no pool especially in Scottsdsle Otherwise nice venue.
January 12, 2013
Rated 5 out of 5 by Cheung79 Great service! Great location!
The W hotel is a very lively place, great for the young crowd, but not recommended for families as it can be very noisy. The staff was very friendly, and welcoming.
July 21, 2014
Rated 4 out of 5 by monatubac It was good
It was good, but I had bigger expectations. I think staff is great except for the onces on reception. They don't have a lot of knowledge and are not very helpful. I think that they should work on the breakfast menu and offer better things...
July 8, 2014
Rated 5 out of 5 by jason2231 Great Hotel & Great Staff
The hotel is in a great location with a ton of great things to eat and do within walking distance. The hotel is well maintained and very modern. It was a perfect fit for our bachelor party.
July 16, 2014
Rated 5 out of 5 by Rach Extremely impressed.
It's easy to get too busy to write a review but I had to take the time out to give this hotel 5 stars. I travel a lot and hotels who have it together make all the difference in a trip. This hotel has restored my faith in the Starwood brand after a previous experience with a different hotel. The customer service at the W Scottsdale is unparalleled. They are extremely accommodating, helpful, and friendly. Definitely make you feel like you matter as a customer. The hotel has got a wonderful, trendy, & luxurious feel. Very clean. Is right next to everything you could want. My stay was for a birthday and they even sent cake pops and champagne up to the room. The guests are a fun crowd, but really I can't get over the staff. Loved the room and layout. Will DEFINITELY be staying again and will undoubtedly recommend this hotel to everyone I know. Will be the only hotel I'll ever stay at in Scottsdale.
March 7, 2012
Rated 3 out of 5 by Jc1601 This hotel is most appropriate for a bachelor party
The hotel caters to men. It requires the pool waitresses to wear swimsuits and has a burlesque show in the hotel lobby bar. The service is very slow as there is not enough wait staff. The food is excellent and the building and landscape is outstanding. The valet is also outstanding. The hotel location could not be better, close to shopping, great restaurants and outdoor activities.
February 24, 2014
Rated 5 out of 5 by AZSTALZ Epic Weekend
I just want to say that we had started our 'staycation' at another valley hotel and it was atrocious. We called the W and they gladly booked us a room and Chef Matt got us a reservation at Sushi Roku that night and took awesome care of us that evening. The food was impeccable! The fashion show was a blast and the pool was a great time on Sunday! It was VERY hard to leave on Sunday...
May 8, 2013
Rated 2 out of 5 by Murph88 Does SPG Platinum Mean Anything Any More?
I enjoyed this property...but was disappointed by the failure by the hotel to treat me like a life time Platinum guest. No acknowledgment in room, no effort to provide a room upgrade, certainly no effort to provide a Platinum experience. I stayed from Thursday thru Tuesday...plenty of time to take note of your guest. And as is par for the course, again total failure to allow redemption of the suite upgrades with an alert arriving within 24 hours of my arrival. This is a benefit which SPG continues to fail to deliver on despite long lead reservations. In fact, today I have notice that my request for a suite denied in Boston for check in tomorrow. These awards expire, yet granting of the awards is a 1 out of 10 request proposition. I continue to enjoy staying at Starwood properties, but I feel lately more "taken for granted" rather than a business traveler who Chooses to stay at a Starwood property every week somewhere in the world.
May 2, 2014
Rated 5 out of 5 by josh929292 Excellent Stay!
I would first off like to say Rachael Bienz was nothing short of amazing with her on point dealer of assuring all was well. The valet and concierge were very professional and prompt. Due to my job I travel often in which I always stay at the W Hotel. This trip was another amazing adventure as always. Great rooms, nice atmosphere and amazing drinks.
April 30, 2014
Rated 4 out of 5 by ProudMother Chic Hotel
Each year, I come to Phoenix for an annual meeting and I choose to stay at the W for a couple of reasons: a chic hotel in the Starwood family and one that treats me well.
This is my 4th year and I am noticing that I really prefer to have a firmer mattress. I noticed that in the prior year but it didn't bother me so much. That will be my only recommendation for improvement.
October 15, 2012
Rated 5 out of 5 by Ricci Local Experience
Stayed for an evening for a girls night out. The staff was professional and pleasant. The location was perfect for nightlife or daytime shopping and food. The room was impressive (clean and modern) with a great view of the pool. Ate at the restaurant inside Sushi Roku and the food was delicious. Would highly recmmend and will definitely be back.
April 28, 2014