Rated 5 out of 5 by Nayne The hotel has very graet service
I'very impress for check-in to W Hongkong Hotel. Start until I leave luggage at Lobby before check-in time, all staffs have a good take care to me. Once I'm check-in, staff at counter very make me appreciate.
Also for all of overview in my room and hotel, very good and beautiful.
I will come back to this hotel again once I'm at Hongkong
Rated 5 out of 5 by Debra12 Hotel Independence
The hotel was very clean, well kept and well furnished, with a great range of in house services - just the ones you want spa, pool, gym - and the occasional check in by management to make sure everything is how you like it. I stayed in a Fabulous Room with a full harbour view.
The hotel is modern. Has a busy kind of vibe and seems to be party central late at night - but you'd never know from your room so it's not intrusive at all.
And it is a fun hotel. Lots of smiles and small talk. The staff are called the talent and they're all young hopefuls, many still studying, very helpful but unique in that they are taught to be creative and self expressive. There's no "Good Morning" but rather a "Hello" usually with some engaging comment or a how are you or where did you go. But the staff are not intrusive in any way and they are polite and they all love working there.
The hotel accoutrements - bedding, pillows, gown, slippers, desk chair, couches etc are all of excellent quality. I wanted to know the brand of the bed, pillows and desk chair as they were so comfortable.
I was working so ate a bit in my room while finishing the day's work. The food was great. Love the poached red fruits with hazelnut crunch muesli and yoghurt for breakfast. And you can get a decent strong coffee. Internet prices in room are reasonable $115 HKD/day or $700/week.
I enjoyed a massage to get rid of the flight and their masseur was professional, well educated in her job and the massage really did get rid of the flight. So I went back for another before I left. :)
The pool area is very relaxed and people are friendly without being in your face.
I think this is a hotel for people who like their independence. You can always go to the concierge for information about anything but they don't come to you with suggestions or tours or sights to see. So if you like to work it out yourself then this is really a great place to stay.
Rated 5 out of 5 by Mpeterson Fantastic Stay
Americans first time to Hong Kong and it could not have been better. The W in Hong Kong is by far the best W we have ever stayed. Francis at checkin was so helpful to make sure everything was just right. The breakfast was one of the best we have had anywhere in the world. The W Hong Kong is simply great!
Rated 5 out of 5 by min461182 Good location
Good spot to walk to many historic sites, bars and restaurants, and close to Metro and bus stops.
Rated 5 out of 5 by aloha1 Like staying at a luxury club
We enjoyed every minute of our stay - from the fun club-like music and unique decor to the excellent buffet and excellent rooms. We will definitely be staying here again on our next trip to Hong Kong. Traveling with a young child, we also very much appreciated the easy access from the airport and location adjacent the air-conditioned mall.
Rated 5 out of 5 by obgykim Just wonderful !
The best hotel in Hong Kong I've ever been.
Location, view, pool, kindness, food etc. Everything
You' ll never regret staying at W Hotel in Hong Kong.
Rated 5 out of 5 by THESMDM FANTASTIC HOTEL GREAT LOCATION
THE BEDS IN THE ROOM ARE FANTASTIC, I TRY TO MAKE THIS HOTEL MY LASY STAY AFTER A BUSINESS TOUR THROUGH MAINLAND CHINA, SO I CAN HAVE A FANTASTIC WELL NEEDED REST. ROOMS ARE WELL APPOINTED AND THE LOCATION IS GREAT.
Rated 5 out of 5 by rpinto5935 Excellent Hotel
Only issue was that there were no Executive Club facilities for Platinum guests. Relative to other hotels in Asia which had fabulous breakfasts and evening events this was a huge discrepancy.
Everything else in the hotel was excellent.
Rated 5 out of 5 by Jeff08 The staff is very friendly
The staff at the W hotel was very accommodating to all of my needs. Very friendly and personable, made my stay at W just that much better. The staff at Woo Bar made me feel right at home and were great to talk to. I would definitely recommend staying at the W for anyone who is on vacation.
Rated 5 out of 5 by EB330 Best Starwood Property
Hong Kong W is all about the details, from the staff to the rooms to the ambience. The W feels like a modern art museum without being pretentious or stuffy. The staff were exceptionally helpful and polite, and they gladly agreed to store my shopping bags at the hotel for two weeks while I was away.
It is centrally located and easy to get to/from the airport, as well as downtown shopping districts. A cab to Canton Rd was 28 HKD.
My only disappointment was the concierge was unable to provide a local breakfast restaurant recommendation that met our criteria.
Overall, I received top notch service and enjoyed the sleek and playful design of the hotel lobby and guest rooms. My stay was the best experience I have had at any Starwood property.
Rated 5 out of 5 by sljo888 The funkiest (and most convenient) hotel in HK
I always stay here when in HK a) because it's SO easy to get to, two stops on the airport express, then 10 floors up from the platform to reception (via an easy to navigate shopping centre) b) city centre airport check in is then 9 floors down from hotel reception and c) it's the funkiest, hip hotel with supremely comfortable beds in town.
The pool on 76th floor has awesome views, the staff are über professional, so keen to help, polite and dedicated.
F&B prices are reasonable for a hotel of this standard
Rated 5 out of 5 by tdsports31 The room was great, I wanted to spend more nights!
I only stayed one night and it was a late arrival and early departure, but it was good enough to book another night this week. This time I'll get to try breakfast!!
Rated 5 out of 5 by Kelvin81 5-star and nothing less
Check-in was speedy & efficient and the room was ready at 8am!!! I had requested an early check-in but I know this is subjected to availability. I was very blessed to be able to get a room at such an early hour! Special mention to the guest relations manager, Alex, as well as the front desk staff, Francis, for making my check-in and stay a pleasant and enjoyable one!
The cool corner room is huge is size and comes with full amenities. It commands a breathtaking view of both the cityscape as well as the beautiful Victoria Harbour. Even the ensuite bathroom commands such a view!
The rooftop swimming pool is also very impressive. I simply love lazing on the sundeck as well as doing my laps in the pool. One word: AWESOME!
Its location is perfect, with the Kowloon MTR station located adjacent to it. Guests can also enjoy in-town check-in service at the station if they choose to take the Airport Express. I think this is really convenient!
All in all, W Hotel is truly amazing and impressive and I won't hesitate returning for more stays in the future. They edge out many hotels out there not just in terms of its hardware but also in its software - the staff! Thumbs up!
Rated 5 out of 5 by Cooljin It just surpass my expectation
Staffs were so friendly.
Meeting room was nice and staff are know what to do.
Room is also very nice.
Rated 5 out of 5 by 2683 A nice stay!
From our recent experience of staying at the W Hong Kong, we noticed that staff quality has generally improved/enhanced. From bell staff & room attendants, to telephone operators and gym & pool attendants, all were able to present themselves professionally with style as well as to sincerely extend their warm hospitality. David (Welcome Relations Manager) ensured our bookings were properly taken care of. Benny (Welcome Relations Manager) demonstrated nice flair as a professional hotel manager in responding to our needs and sometimes in exceeding our expectations, which can hardly be found in hotel managers of his generation. We wish the management could retain and develop such good staff, so as to take the W Hong Kong to an even higher level.
Rated 5 out of 5 by jwleung Perfect Home Away From Home!
W Hong Kong rocks! By far, one of the BEST Starwood establishments we have ever stayed at!!
My family and I had the pleasure of staying at the W Hong Kong for more than a week during our recent HK trip. We couldn't be more pleased with the attentive service and warm hospitality we were welcomed to the moment we stepped foot into the hotel.
Like all other W hotels, the environment is modern chic mixed with youthful vibes. Inviting rooms, comfortable beds, and excellent harbor views, W Hong Kong definitely does not disappoint! We loved the atmosphere, but more importantly, we were most impressed with the level of professionalism from the W staff. It was beyond our expectation as they work hard to make all of their guests feel right at home!
Sammy, our front-desk receptionist, is such a great asset to this hotel. Not only was she friendly and very helpful, she ensured our entire stay was comfortable and enjoyable. We left for a few days to travel to other parts of Asia, but she made sure we were well taken care of upon our return. She left such a great impression during our stay, we cannot imagine staying anywhere else besides the W the next time we are in HK again!
Rated 5 out of 5 by Masamune Great Experience
Friendy and attentive staff. Stunning view from my room on the thirty-something-th floor. Funky design and hi-tech facilities. What else could I ask for more?
Rated 5 out of 5 by Autopickem As good as any Luxury Collection I have been to
Got a cool corner room with a great view. Inside and outside of the room, the details at this hotel are as good as any Luxury Collection I have ever stayed at.. Clean and Comfortable, this makes the hotel worth the price. Did I mention you can get her from the airport with no transfer needed..The only con is that the lighting and curtain controls takes some time getting use to
Rated 5 out of 5 by slingshot Unconventional....
Not the traditional hotel ambiance you expect. Very chic yet classy; just the kind of kick you need after an exhausting day. Excellent, accommodating staff. Best thing about location - in town check in, Kowloon MTR; you do not have to step out on the road while arriving or departing HK. Though not adjacent to too many shopping areas but shuttles go every 15 min to nearby areas and main Island is just a MTR ride away.
Only downside during last visit - room was not cleaned properly upon my check-in; had visible marks from guests who might have just checked out.
Rated 5 out of 5 by ricenchips Short ... but Sweet
Yet another great stay at the W HK ... check in was super friendly and efficient ... good sleep ... started the day with a 1km in the beautiful outdoor pool ... refueled with a healthy room service breakfast ... checked out ... but came back later in the day before my evening flight to have a personal training session with Rabi in the gym and to post some presents which they kindly organized for me in the Business Centre.
I had the choice to stay in the new Ritz-Charlton next door but why would I!
Rated 5 out of 5 by Clubofsky Home away from home
We stayed at the hotel about a month ago and were surprised that many of the staff remembered us on our return. We were made to feel extremely welcome and had another enjoyable holiday.
We love the funky design of the hotel and the comfortable rooms. The standout is the exceptional service, except poolside which is greatly lacking. The shuttle allows for easy access to the city and the hotel's position above the MTR is fantastic. It is a simple ride to and from the airport, Hong Kong Island and Disneyland.
We look forward to returning soon!
Rated 5 out of 5 by joesrr As good as it could be
My 2nd time stay at W in the last 6 months. The hotel has its all best once could deserve in terms of luxury. Accessiblity wise the best, cause i enjoy taking the airport express, get down at Kowloon and head-up directly into W ....the most convenient way one would like to travel. Excellent hospitality and staff are fantastic.
Rated 5 out of 5 by Kels A very good W experience
I have stayed in a few W hotels around the world and i must say W Hong Kong has once again made me feel right at home..it got a little too comfortable that I was always very reluctant to leave the room :)
The staff were always eager to help and I had a great time just chilling at the Living Room in the evenings.
What I really liked about W Hong Kong is that I always return to a nice smelling room..which is a nice touch.
Rated 5 out of 5 by Chinaexpat Outstanding Stay!
We had a great stay, the Sunday brunch was by far one of the best brunches we have every had. My wife enjoyed the options on the breakfast, if I had any criticism its that it was a little pricey for breakfast!
The bell boy helped us carry our bags to the train station which goes to the airport (much better option than a taxi) and was very helpful and polite (I think his name was Gary!). He helped get our tickets and made sure we knew where to go. I would stay here every time I am in HK!
Rated 5 out of 5 by btoy W Hong Kong
This was the best W i have stayed at so far. Accommodations were absolutely fantastic and well exceeded expectations. Amenities (gym, spa, pool) with hotel breakfast was better than other hotels that i have stayed. The only minor annoyance was all the construction happening around the hotel - at no fault of the hotel.
Otherwise this was the best experience at a W!
Rated 5 out of 5 by Traveller77 One of the best
All is great in W Location Service over all a great deal
Rated 5 out of 5 by RafKam Awesome W
This is one of the best Ws I have ever stayed at. Service was great from start to finish, had a great large corner room with views of the bay (albeit obscured by the massive building in front) thanks to the platinum upgrade. The property is beautiful, with a great swimming pool area, great gym and very happening lobby bar.
Concierge was hit and miss: one guy was great, the other guy and girl not so much, but always willing to help anyway.
Location was probably the weak point. Despite it being located within the upmarket Elements shopping mall, complete with supermarket for takeaway meals, and having the airport express stopping right there, it was still a little bit in the middle of nowhere, being slightly too far to walk to most points of interest, but not a long enough cab ride for most drivers.
If you're there on a Sunday, don't miss the all you can eat dim sum buffet at a very reasonable price, although it finishes very early (10:30AM, I think).
However, would definitely stay again, despite it recently being bumped up a SPG category.
Rated 5 out of 5 by Cvillny Great Hong Kong Hotel
Just spent three nights –very delightful. Easiest commute from airport---great room and view. As usual, beds were so comfortable, and room was immaculate. Would certainly stay again.
Only recommendation (and by no means a detraction)—as a frequent business traveler—a serviced business center or executive lounge to host guests and casual meetings would be very helpful.
Rated 5 out of 5 by laforesta80 Great All Around
Hip design, great facilities, and friendly staff. What more can be asked?
Rated 5 out of 5 by MeePoon Another wonderful W
This hotel is beautiful and the staff are very nice and capable. I loved the hotel amenities and the nightly chocolates are not only delicious but very cute shaped as gold balls. My only suggestion for improvement is to keep the gym a little cooler and make the room's television control easier to work. I wish I had more time to enjoy the hotel but had to work!