Rated 5 out of 5 by superjeannie 16th wedding anniversary
the hotel met our expectations. corner room with a great view and amenities! the spa package was great. we had our own jacuzzi with view of taipei 101.
we were disappointed that there was no surprise from the hotel after we told them that we were celebrating our 16 th wedding anniversary on that day. so that was a minus for the staff.
we had also booked a table at the kitchen table and was totally disappointed that they were offering a buffet. we did however order from the card but it was not a romantic evening!
the yen bar had good drinks and great view of 101. the wet bar was okay.
we still enjoyed our stay there. i would suggest that the staff be more flexible. there should be more personalized service for such a high rate hotel!
August 15, 2013
Rated 5 out of 5 by SharonSingapore Excellent!
This is the 2nd time I've stayed at W Taipei in the past 9 months.. I'm truly impressed with the high level of service, starting from reservation to checkout this time round.. Service has way surpassed my last stay, and I'm glad I've made the right choice to revisit W Taipei.
Many thanks to the hotel manager Mr H Huang for the fantastic service and arrangement, truly appreciate that.
Room service was good, W spa was great and I highly recommend to those planning to visit Taipei!
Will definitely stay at this hotel again!
July 19, 2013
Rated 5 out of 5 by EDD413 Excellent location, the best design hotel in Taiwan
The location of hotel is nice. Very close to Taipei101.
The staff is very friendly .
The room was spacious & exquisitely designed, so was the lift lobby etc. Very tastefully done interiors. A "well-coming" entrance was exceptionally inviting(very unlike the imposing guards & gaudy gates at many similar properties)
The room-service (whatever/whenever)was also prompt.
Keep up the good work but also improve more positive service (help me with my luggage somethin' like that).
February 17, 2014
Rated 5 out of 5 by KenK Only one cons of W Taipei
I enjoyed staying W Taipei from 17th to 19th Dec. Room was upgraded to Sweet room and I was impressed because it was well organized design and great space.
The only one cons was bowl in Restroom. The faucet outlet is out of center of bowl and it was in the edge, so when I wash hands water went easy to notoriously off the bowl and spreded around bowl.
I have to clean water every time after washing hands and it was made me exasperate.
I think it is very good design, but good design must be a good for user.
Hope it will be remediated in near future.
December 20, 2012
Rated 5 out of 5 one of best w hotels now
Due to my nature of work, i tend to travel alot and staying in hotels are very much about service and quality these days.
I used to go for the other hotel under spg but w taipei won me over, if only the other hotels have half the service standards like the great staff at w taipei.
W taipei also has a great location which is close to shopping, convention centre and the added plus is that they maintain the rooms well.
If you love a good workout, check out the gym. It is by far one of the best gym overall in all my travels.
Keep it up w taipei!
September 26, 2012
Rated 3 out of 5 by hxl9 Great place but nearby construction noisy
W hotel has a great location and very friendly and energetic staff. Great if you are going for a party scene given the vibrant bar and night life close by. Rooms are clean and modern in a slick style for the more modern type. Been there many times but would not recommend the hotel at this time given constant construction around the area. If you are a light sleeper who partied the night before terrible place to wake up to 8AM jack hammers and they work on weekends as well. So impossible to sleep in post a long night out.
January 6, 2014
Rated 5 out of 5 by timber W Hotel Taipei, Taiwan
Excellent service on restaurant & Woobar
March 28, 2014
Rated 5 out of 5 by Miffychoy Excellent facilities and professional staff
We were at W Taipei from Nov 13-18 and both my husband and I wee impressed by the quality of the premises and the professionalism of the staff.
It started with great service when Zilos greeted us at check in, we received awesome welcome treat and we're really wowed by the luxury and quality of the upgrade to a Marvellous suite via Platinum benefits
We also enjoyed our complimentary breakfast every morning at the Kitchen.
Special thanks to Joyce from security who helped me with finding my plush toy within 10 mins and the GM for remembering my birthday.
Lastly excellent housekeeping n attentiveness and thank you for calling the SPG desk right away n delivered my cell phone before I left for the airport heading to Australia.
I look forward to coming back to your premises
December 29, 2013
Rated 3 out of 5 by CSY288 modern hotel but lacks personal touch
This is a modern hotel in a convenient location. However it lacks the personal touch and warmth.
I stayed for 5 days 4 nights in March, Generally, the service is ok, but it is simply superficial. Spectacular room was not spectacular but average. Bathcoom has no proper doors when bathing you get the cold draft all the time. Bed is so soft that one sinks in it. The only thing we enjoyed was the toilet bowl - serious!. All in all, if you want to be seen in a hip hotel go for it . but if you expect warmth and personal touch, forget it!.
March 17, 2012
Rated 5 out of 5 by Michael1203 Excellent
I stayed in W Taipei for several times, this time I feel the service was improved. It becomes more considerate and comfortable.
March 23, 2014
Rated 4 out of 5 by cybernell great hotel
W is great, food is very good, staff very kind, bar great too, and everything was perfect.
i absolutely recommend to anyone to enjoy the experience.
March 21, 2014
Rated 4 out of 5 by Huimin Feels like home
My family and I had a 4-night stay at W Taipei to celebrate the new year. This was our 2nd stay with W and the superb experience has once again, won our hearts.
The staff are pretty much versatile when it comes to conversing, be it in English or Mandarin. Ease of communication for guests.
Dining and chilling out at Yen Bar was a complete pleasant experience. Would especially like to thank Jill and applaud her professionalism for being attentive and one who could remember and acknowledge guests.
January 6, 2014
Rated 5 out of 5 by JoeTW An excellent hotel no one should miss
I used to stay at another five-star hotel in Taipei for my weekend visits until two years ago a friend of mine recommended to get it a try at W Taipei.
From then on, I have become obsessed in staying at W Taipei whenever I return from China for a short stay. Not only just their rooms are comfortable and clean, while all facilities as well as amenities have met my expectation, their staff service and politeness are the best by far compared with those of other hotels I have stayed.
My recent stay -- on 15 February 2014 -- at its Cool Corner room was yet another great experience, comparable to its Marvelous and Fantastic types of rooms.
Though W charge is a bit more expensive than others' I still prefer to stay there, given the high level of satisfaction I can get and the super excellent staff service.
Like what my friend had told me, at least everyone should give it a try for a stay at W Taipei.
February 26, 2014
Rated 5 out of 5 by mpruys What an Experiance
We decided to stay at the Taipei W, to celebrate our daughters Birthday and what a fabulous choice, Balloons and a birthday cake waiting in the Room, Cary the general manager and a few of his staff coming to the room to sing happy birthday to her, Free Mock tails for my daughter and her best Friend at Yen, not to mention happy smiling faces and great conversation , no matter where we went in the Hotel. A truly outstanding experience, the only problem is i now hate my bed at home after sleeping on a W heavenly bed........
November 27, 2012
Rated 4 out of 5 by HCLin Great Hotel
This is my fourth time to stayed here. All the experience were very good except check-in. Like last thursday I booked the packages but when I checked-in in the reception, no one informed me what elses benefits or couples could enjoy or give me. I have to ask the reception again and wait their long feedback. It's not the first experience, it,s my second time to suffer this situation. So good facilities alwasys require clever staffs.
February 12, 2014
Rated 5 out of 5 by BeeGene A fantastic gem in Taipei
I had a wonderful time staying in W Taipei. It provided a special oasis for me during a very intense business trip. The hotel staff is amazing, W has fantastic level of comfort, is very sleek and stylish, cool atmosphere.
March 15, 2014
Rated 4 out of 5 by Wongwai I left something in the room.
The room is spacious, at least more spacious than the other W hotels in New York and HK.
The staff is smart and kind. I've left a pack of mullet roe in the refrigerator. I've called the front desk and inform them about my careless mistake. They promised me to keep it properly in the freezer and wait for me to collect it next month.
This is a very kind and nice gesture. I hope I can really get it back next month.
February 10, 2014
Rated 4 out of 5 by vegabeagle Very nice but food needs improvment
The hotel, service, rooms and gym are all very nice. The main concern when visiting Taipei is finding food that works for western taste buds. My hope was that W would have this sorted but it didn't meet my expectations.
March 9, 2014
Rated 2 out of 5 by RayHongKong Has theme, but lack of details
Stayed in Marvellous suite. Staff is polite and friendly. Big space, However, hardware wise failed. Accessories lack of details to produce comforting experience. Sharp door and towel handles cause pain, edgy desk whose corners already broken, long and uncomfortable sofas, small hand washing basin, and splashing everywhere water faucets. All these show that design of this hotel misses the core very badly. Why I chose this hotel was mainly the location, hotel supposed to be good, and in shopping area.
January 10, 2013
Rated 5 out of 5 by Doris021 Excellent hotel
Excellent hotel with lovely staff!!
March 16, 2014
Rated 2 out of 5 by sutton73 too expensive
this is Taipei not new york or london. $aud560 for an ok room with no breakfast or internet is absolutely ridiculous.
March 13, 2014
Rated 5 out of 5 by jackjdphd Home away from home
I travel frequently and have stayed at W hotels worldwide. W Taipei is simply the best W Hotel that I have experienced. The location is great, the staff is amazing, and the amenities are superb. If you are into fitness, the gym is state-of-the-art. The locker room has amenities similar to high-end country clubs. All the great restaurants from high-end to local cuisines are within walking distance. I've stayed at W Taipei over 60 nights this year and it make me feel at home everytime I stay there.
November 21, 2012
Rated 5 out of 5 by SS333 Great stay!
Very nice and clean with great amenities
March 14, 2014
Rated 4 out of 5 by kcw007 Very relaxing stay, excellent customer service
The W hotel staffs have excellent customer service, they attended every need to make our stay very pleasant.
March 10, 2014
Rated 4 out of 5 by redchen attentive staff, located convientally
nice hotel, room is kinda of small but all the w's are like that. located in the center of taipei which is very convenient. had to change rooms and i left a couple things as trash but they still brought it over to our new room to make sure we didnt need it. they honored the 4 pm check out which was nice. their room service price is actually reasonable and worth it compare to other SPG hotels in greater china.
January 25, 2014
Rated 4 out of 5 by Vidan Superb bed with excellent pillow
After a long day of either business or sight seeing, a good night sleep in a comfortable bed would make a big difference.
March 8, 2014
Rated 5 out of 5 by kcw007 Great Hotel
Awesome staffs and attention to detail.
March 10, 2014
Rated 4 out of 5 by lso66 w taipei
Very good experience. staff was outstanding.
March 9, 2014
Rated 5 out of 5 by ExPat34 Great location for Business in Taipei and....
a great hotel for any reason in Taipei too. Staff is exceptional, fitness and pool facilities are top notch and the restaurants are excellent. I had various transportation needs from the airport and then to meetings and they were accomplished in a seamless manner. Staff is all very well trained and friendly. I have now stayed at the W Taipei twice and both times the rooms are very well laid out and comfortable. All in all, one of my favorite W hotels in all of APAC!
September 14, 2013
Rated 5 out of 5 by RoyH Wonderful stay
Every time I stay at the W Taipei I am treated like a VIP. The staff are always friendly and the rooms are very comfortable and always clean. The staff at the Kitchen table are excellent. In particular, Justine (one of the hostesses) always greeted me by my first name and made me feel like a welcome guest when I arrived for breakfast. It is employees like her (and the entire staff) that will keep me coming back to this hotel when I am traveling in Taipei for business.
June 10, 2013