Rated 4 out of 5 by MelW below expectations for W hotels
so, overall this is still a good hotel with a great downstairs bar, luxurious bed, and gym as expected. the cleaning staff was very friendly and the room service delivery person was also very nice. however, other than my original greeting by front desk (she was VERY nice and recognized my status) i more often than not was not acknowledged by front door staff, and not once beyond check in was i acknowledged by the desk. just a simple "hello" or "good morning" would have sufficed-the same greeting i and other guests would exchange with each other every day were not done by the staff. secondly and maybe more important is that the carpet in the room was almost to the point of being filthy and the shower flooded the floor every time i used it. i guess it's bc it was a handicapped room the shower was different. so i had to sop up the floor twice a day and was not able to green the towels bc they had been used to soak up all the water.
May 2, 2013
Rated 4 out of 5 by Anonymous79 Excellent Service, Clean, Okay Location
I was really impressed by the service - the staff was very friendly and helpful. The hotel was very clean from the public areas to the rooms. It felt very new. The location is the only downside - there's not much in the immediate blocks surrounding the hotel particularly on the weekends since it is downtown. I would totally recommend staying here.
July 17, 2013
Rated 4 out of 5 by Traveller Wonderful Room is great
The design of the room and furniture in the room is wonderful, clean, comfortable and well maintained. The atmosphere in the lobby and facility is great. Concierge service is great and very welcoming to us. The only thing we would call out is the overall SPG recognition can be improved and do not feel as welcome every time when we return to hotel.
February 17, 2013
Rated 2 out of 5 by Robbybob New Year's Eve stay
My daughter stayed at this hotel on New Year's Eve night. There were 3 problems with their stay.
1. The door to the room kept rattling about every 5 minutes. It was so loud and annoying that she had to stuff a towel underneath the door to make it stop rattling.
2. The hot water in the shower trickled out of the spout. I believe that the pipes need replacing. The water pressure was fine with the cold water, but the hot water pressure was very poor. It took 25 minutes to fill the tub for a bath.
3. My daughter was brought a complimentary dessert upon arrival, the person that delivered it forgot to bring a fork. She said she would be right back with a fork, but never returned.
My daughter didn't call anyone to fix any of these issues because they were there for only one night, and figured it would take longer to get someone over to the room versus just trying to live with the situation. She was very dissappointed in the quality of the hotel.
January 7, 2013
Rated 1 out of 5 by rOcky Careless, Sloppy and NOT up to SPG Standards
- I booked two rooms under my name thru your website. I called on the day of arrival to change the name of one room under my co-worker's. After 3 or 4 complicated security questions, I was told that the name was updated and ready to check in in the case that my co-worker arrives before I do.
- I ended up arriving early and when I asked to check in the 2nd reservation, the reception desk informed me that there was no 2nd room under neither mine or his name. After some confusion and research, she informed me that instead of changing the name on the reservation, the manager that had taken my call had cancelled that room. I asked why it was cancelled and if the manager that cancelled it was still there, and she informed me that he has left for the day. After a few adjustments, I was assured by front desk that the room has been checked in, and under my co-worker's name.
- An hour later, while I was at a meeting, I got a call from my co-worker that they would not let him check in because the room is still under MY name. I asked him to look for Megan, and he told me that they said she has also left for the day. After a few back-and-forth with the front desk, they finally allowed him to check in. I have never had a more complicated check-in procedure and experience than this.
- After the whole check-in fiasco, I put my breakfast card on my door at 10pm and went to bed for an early call-time. Needless to say, my breakfast did not arrive in time. I thought it was just being a bit delayed, so after 15-minutes curtesy wait I called down to Room Service. They directed me to front of my door to tell them that my breakfast card was NOT picked up last night. I asked why would you ask your guests to leave that at the door when you don't even bother to pick it up, and they informed me that the night staff that was responsible for it obviously didn't do it, and that they had left for the day...
July 7, 2014
Rated 3 out of 5 by IloveW Not the W brand
I've stayed at the W in Taipei. This is nothing like it! I've got to admit this is an ok hotel for the US. But I cannot relate it to the W brand.
June 2, 2014
Rated 4 out of 5 by JJcv good, but.....
room was fairly priced, but felt like I was on an airline, every amenity an extra charge, at excessive rates... carpet in hallway stained throughout, really undermined otherwise elegant presence.... food and liquor waaaaay overpriced. Felt like a bait and switch. Reasonable room rate but we will get it back everywhere else
January 12, 2014
Rated 5 out of 5 by BigDawg Daddy and Daughter trip to SD!!
Excellent hotel...my daughter's first trip to San Diego and she enjoyed every minute of it. Loved the room although sharing a room with a 15 year old becomes pretty cramped quickly with all her stuff everywhere. The hotel is located within walking distance to great foods and a mall. Totally would recommend this place.
August 20, 2012
Rated 4 out of 5 by MCRizzle Unique hotel in good location
Hotel was quiet and the room was lovely. The shower was a bit strange with only a half door, but I loved the rainfall shower head. We enjoyed our stay. The room was clean. The carpet needed some updating, but other than that the room was modern. All staff we encountered were friendly and provided excellent service.
July 29, 2013
Rated 4 out of 5 by Sofi28 Room was wonderful!
My review is based on a short one day stay. The room was great, although the bed was a little small for 2 people!
The decor and environment of the hotel is absolutely wonderful, its contemporary and gorgeous.
I can't give the hotel a a complete 5 stars because of two reasons the restaurant inside "Kelvin" and their valet parking.
Kelvin is the W's take on contemporary Californian (aka wanna be healthy) cuisine. For $15 dollars for 2 slices of french toast and $5 per 6oz of orange juice (FROM CONCENTRATE) i was expecting to taste the fluffiest tastiest food ever made... however, it was nothing more than average.... we were robbed!!!
"Valet" Parking is handled by a public parking lot which is literally across the street from the hotel. Yet they charge an additional $35 dollars aside from your hotel stay to drive your car across the street. There are pretty much no other options, so again you get hit with these charges.
Overall, I loved the hotel and would definitely stay here again!
February 6, 2014
Rated 5 out of 5 by Melt132 The hotel was very chic and practical.
Was amazed with the service. In town for a conference and arrived very early, we wanted to just drop our bags off to hold, but was pleasantly surprised to be check in. This started our trip wonderfully. The next days were great. Rooms were so comfortable I didn't want to go to the conference.
February 21, 2014
Rated 5 out of 5 by WayneT No Complaints
As I told the nice lady at the front desk when I checked out,"I studied the reviews on the W and contrary to what some people said, I was most satisfied with all aspects of my stay at the W recently." I'd recommend this hotel. Met my every need and I have nothing but great things to say about the property.
April 17, 2013
Rated 4 out of 5 by Phxnickd The staff was great.
As a W hotel I feel it missed the mark. The lobby was nice but everything else was average.
Amanda at the desk checked us in and was wonderful. She recognized us each time as we walked by and asked us how we were doing. james at the bar was friendly and had some great insight of things to do around town.
May 2, 2013
Rated 5 out of 5 by Tee1969 Friendly and attentive staff.
Upon arrival I was checked-in by Alyssa who made my stay memorable from the upgrade to the bottle of sparkling juice awaiting me the next day. Very nice touch! I travel a lot on business and I can say the staff stood out with greetings in the lobby to room service. I would stay again!
February 28, 2014
Rated 4 out of 5 by MegSDVisit Had to work for the wknd, thank goodness for the W
I had to come into town for a tradeshow this past weekend and needless to say, I wasn't too happy about working on the weekend, but the W offered an amazing compromise to that. It was so nice to stay in a fun, trendy hotel, with great service while being at work. Thanks so much! I will stay again!
June 26, 2013
Rated 2 out of 5 by RHSJ W San Diego
The hotel was under construction. The room and pool were very small. The check-in process took 20+ minutes and there was only one person in front of me. I supposed to stay 4 nights and changed to a different hotel after the first night. I was disappointed and will not stay at that property again.
June 28, 2012
Rated 4 out of 5 by daredevil Nice Hotel
Spent two night. Typical trendy W hotel. Staff were very friendly room was clean. Overall very happy. As a Gold member they did not upgrade my room. Other W hotels have. Ate room service. As expected food was very expensive and average at best, Organic chicken was dry. Nice location to Zoo/Park.
June 28, 2012
Rated 5 out of 5 by PhiladelphiaAtty Perfect for San Diego Federal Court
The location was perfect for a short walk to the Court. The facility was exceptional. More important, the food was excellent and I ate all of my meals at the hotel restaurant and bar. I invited a local attorney and businessman who had not been to the W before and the lunch was perfect. Thanks.
April 17, 2013
Rated 2 out of 5 by Lisa7625 Walls Too Thin
This was an absolutely lovely hotel, right up until I tried to go to sleep. The people in the room next to me were watching a movie, laughing, and then went to "bed". . . It was as if they were in my room instead of theirs. I heard eveyrthing they said and did. NOT COOL. I will not return.
July 20, 2013
Rated 1 out of 5 by Nic40 Staff isn't responsive.
Staff wouldn't provide answers to the simplest of requests such as a billing invoice even though there were significant discrepancies. This was after 2 email requests, and 2 verbal conversations. Yes, need immediate assistance-- but my request goes unanswered.
March 19, 2014
Rated 2 out of 5 by JetSetter2012 Worst shower ever
Stay here if you don't mind experiencing the worst shower/bathroom design ever and don't mind **inches** of water on the bathroom/entry way carpeted room floor **everytime** you shower. What were they thinking designing their showers? A 7-inch hole in the glass side? A single-option showerhead that soaks the whole room? Water running into the hotel room entryway? I stayed for 4 nights with 5 co-workers on different floors and we ALL complained of the shower design disaster. I told one of the staff and she thanked me and begged me to tell the manager (as I was running to catch a cab to the airport), saying every other guest she's talked to has complained of the same thing! So fix it. You're probably going to have a horrible mold problem and/or a slip and fall lawsuit on your hands very soon. I wouldn't stay here again because it wasn't comfortable to come home to a still sopping wet floor every day after work. (And I feel bad for the housekeeping staff who probably know/have seen the worst of it.)
April 15, 2012
Rated 3 out of 5 by Rich2809 More Aloft than W
Just a poor first visit, second stay was better but still felt like poor value for money.
First stay was awful but them management did listen to my complaint and they did make it good.
Room are small but comfortable, good coffee maker.
Breakfast is good but no bufet so can be expensive.
September 10, 2012
Rated 5 out of 5 by TheFJH Tanktop on a Rooftop
The renovations to my favorite W Hotel are amazing. The staff is friendly and attentive. They are what customer service is about. I highly recommend anyone that is a W Hotel fanatic or who wants to visit San Diego stay at this hotel. We also enjoyed the exclusive Acura Experience.
August 1, 2012
Rated 5 out of 5 by Reeeecan Director of Front Office was the best
I stayed on new years eve, it was a great experience, and as an SPG member - I know that the W hotels are great. I had a minor issue and the Director and I spoke on the phone briefly and he rectified the issue. I will definitely be staying again and again.
Thank you W SD!
January 4, 2014
Rated 1 out of 5 by HakanSenturk Overcharge
I booked for a supposedly fabulous king size room with a bay view. I ended up with having neither. The rate was 538 USD + Tax per night !!! That was possibly three times of the actual price. Therefore it was a very bad experience. I have never been overcharged to such a degree.
May 26, 2012
Rated 5 out of 5 by Traveler1today hotel review
Lupe in cleaning services was awesome. I'm not sure if she was the supervisor but she acted as one. Everyone on staff, however, were great to work with, very customer focused and worked to correct any issues that occurred. They went above and beyond policy.
March 2, 2014
Rated 2 out of 5 by HoffB Not what we had hoped
Room was fine, but a bit dingy. Pool was tiny. Guests were partying late and we heard a very loud and profane argument outside our door at 2:00am. Had to wait several minutes at the front desk to check out. Actually had to knock on the office door. Valet was excellent, though.
July 6, 2013
Rated 2 out of 5 by Tgillette22 Not up to w standards
This was horrible. Staff was rude. At check in was told room was not ready but another one was and tried to tell me it was the same room, no it wasn't it was two levels below what we booked and she kept arguing me. Rooms were Tiny! Love the W hotels but not this one at all
December 21, 2013
Rated 5 out of 5 by DannyMac Awesome Stay
We stayed at The W over the long MLK weekend and had a great time. Excellent location, rooms were super clean, and the staff was fantastic. A huge THANK YOU to Kyle with the 'Whatever, Whenever' service, he was crazy helpful and his service definitely made our weekend better!
January 28, 2013
Rated 4 out of 5 by JRage Great one day trip to San Diego
the cleanliness and friendly staff were wonderful. There is a spacious gym and quality cardio machines. The Pool was a jr. pool, very small but served its purpose of lounging in the water. This W has the same quality as other W's I have stayed at but feels and is smaller.
August 22, 2012