Rated 5 out of 5 by EB330 Best Starwood Property
Hong Kong W is all about the details, from the staff to the rooms to the ambience. The W feels like a modern art museum without being pretentious or stuffy. The staff were exceptionally helpful and polite, and they gladly agreed to store my shopping bags at the hotel for two weeks while I was away.
It is centrally located and easy to get to/from the airport, as well as downtown shopping districts. A cab to Canton Rd was 28 HKD.
My only disappointment was the concierge was unable to provide a local breakfast restaurant recommendation that met our criteria.
Overall, I received top notch service and enjoyed the sleek and playful design of the hotel lobby and guest rooms. My stay was the best experience I have had at any Starwood property.
June 26, 2012
Rated 5 out of 5 by Choiyc00521 Sophisticated
This hotel is for people who are likely to enjoy the recent trend. Especially for young people. I love those moods. And food at a pool bar was so delicious!
August 4, 2014
Rated 5 out of 5 by KarinL Edgy, comfortable, luxurious
W Hong Kong is a lovely hotel - you immediately feel pampered when you walk into your room. The edgy design gives it a modern feel...but comfort is not sacrificed. The bedding and furniture is comfortable. The bathroom is state of the art. And of the bliss toiletries is a lovely touch! The pool is also fantastic.
July 26, 2014
Rated 3 out of 5 by VJS2014 Wonderful Location. Whimsically W.
No problems getting to the hotel or to the airport. Very convenient location right in Kowloon Station. Also, the Elements shopping mall is literally right at your doorstep so scratching that shopping itch won't ever be a problem.. And -- if you need to head into town -- it's just a flag down away by cab (on the taxi meter) to Tsim Sha Tsui. The "Alice in Wonderland" design theme of the hotel adds a touch of the whimsical to your stay.
July 8, 2014
Rated 5 out of 5 by Clubofsky Home away from home
We stayed at the hotel about a month ago and were surprised that many of the staff remembered us on our return. We were made to feel extremely welcome and had another enjoyable holiday.
We love the funky design of the hotel and the comfortable rooms. The standout is the exceptional service, except poolside which is greatly lacking. The shuttle allows for easy access to the city and the hotel's position above the MTR is fantastic. It is a simple ride to and from the airport, Hong Kong Island and Disneyland.
We look forward to returning soon!
May 21, 2012
Rated 5 out of 5 by Jackson123 Model Hotel
Great location and well connect with kowloon station
August 5, 2014
Rated 5 out of 5 by SFStarwoodFan Amazing Stay at the W Hong Kong
First off, I have to say thank you to the W Hong Kong for making our stay in HK wonderful. In general, I've always thought of the W as more style over substance, but the W Hong Kong was much more than just style. From the Check In Experience with Jessica, to the staff at the Woo Bar (Wilson), to the staff at the Luggage/BellHops (Gerald in particular), I have nothing but great things to say about this hotel. The service was great, the room was great and it made for a wonderful stay in HK. Would not hesitate to stay at this location again.
December 3, 2012
Rated 5 out of 5 by CMCJKT Excellent is the word for W HongKong Hotel
Excellent all-around from the location, the facilities, the staff!!!!
August 4, 2014
Rated 5 out of 5 by SeasonTraveler Beautiful Christmas Vacation
I was pleased with my upgrade to a harbor view room, the sites were beautiful overlooking the harbor with all of the Christmas holiday lights on the Hong Kong buildings.
The staff was very friendly and the location with the Kowloon airport express made our vacation experience an easy one.
My only suggestion is that I had to spend my own money to travel to/from pick up and drop off site for my Macau day tour with Splendid Travel. Being that W hotel guests pay the same rate as others who are provided ground transportation, I felt this was a nominal service that could be provided to W guests. I saw that there was a W hotel shuttle for VIP guests during my stay but it would have been nice that the hotel provide a shuttle for the 5 minute ride to the ferry. Others on my tour group was surprised that I was the only hotel guest to find my own transportation via taxi while they were provided ground transportation to their hotel at the Peninsula. I think that being that Splendid Tours is exclusively offered by the W hotel that ground transportation be included. It was quite embarassing that I was asked to catch the taxi while others in my tour group was provided ground transportation directly to their hotel. This is the only experience that left me with a poor taste after my tour. I was told that the W was very close and the taxi ride is nominal, but understand it's the experience not the fact that it's cheaper and quicker. So if it's so close then why not have a shuttle for the W hotel guests? I strongly suggest this be considered for future guests.
December 15, 2011
Rated 5 out of 5 by Oniki The Future is NOW!
So now that it's 2012, you know how we've all been waiting for life to be as futuristic as it is in The Jetson's cartoon!?! Well this is about as close as you're going to get right now! Or at least that's how we felt while staying at the W Hong Kong- by far THE COOLEST hotel I've ever stayed in!!
Stayed here a couple nights for business in Hong Kong prior to heading into mainland China. Usually we stay in hotels that are walkable to everything in Kowloon, so this was just a slight adjustment yet still very convenient since taxis are always waiting just outside the hotel. We were able to get here very quickly from the airport which was a pleasant change from the hotels in central Kowloon. Had we known that a major movie industry party was going in Living Room, we would have dolled up a bit after traveling 18hrs from NYC. Regardless, check-in was speedy and we were able to get up to our amazing rooms easily for a quick turnaround to enjoy the lively atmosphere downstairs with a bite to eat in KITCHEN.
My first night of sleep in Asia is never completely restful considering the jet-lag, but the oh-so comfy bed and luxurious linens certainly helped!
We really go to take it all in the next day - the tv's in the bathrooms, the amazing sound systems in the room with iPod connectivity, the Bliss products, the motorized window treatments which revealed stunning views, the easy access to Elements mall, the signature W scent that is simply enchanting...what else can I say but WOW! The future is NOW at W Hong Kong. Definitely looking forward to returning again and again...
January 13, 2012
Rated 4 out of 5 by CWLyon Always a good stay
I stay here every few months and will continue to do so. Great location for one night in Hong Kong when flying through HKG as hotel is on top of airport express train stop. Tried to use the 24hr check in/out service but seemed the hotel was very booked. They still let me stay a couple hours pass the normal ExPlat late check out which help a lot. Lots of construction ongoing around the hotel (but no issues with sound) which can make walking places difficult but aging its on top of a metro stop. Great gym and pool scene in summer.
January 12, 2014
Rated 4 out of 5 by 2ne1 5th anniversary perks
The location of the W is above the airport express station, The employees really made this such a nice place to stay. The guys working at the concierge desk always went above and beyond helping us and would even come out on the street and lead us in the direction we needed to go. By far the most efficient concierge desk I have met. Maggie the welcome agent was also very helpful. I bought the 5th year birthday package and had free high tea and breakfast for 2 which is very well worth. Thank you to all who made this a great stay :)
September 12, 2013
Rated 5 out of 5 by EC55 Fantastic Beds!
Just had a single night here over the weekend.
I would like to commend the front desk staff for their service.
Booked a Spectacular room and arrived at noon, had requested for an early check-in but I understand it was based on availability, with me having no SPG status etc, the lady at check-in told me the room was still being cleaned, but there was a Fabulous room available for cash top up.
Declined to top up but asked if I could leave my bags so I can go walk around and have some food, she sent me up to the Refresh Room for a shower to freshen up. (I'm not sure if the Refresh room is part of the spa or swimming pool? Did not try both this trip. Will definitely do so next time.)
That Refresh room was fantastic, there were nice showers, steam and sauna rooms and a jacuzzi right up against huge windows looking into Kowloon, granted it was a 'City view' but still, this was basically a bathroom on the 73rd floor so it was nice! Spent a bit longer than I expected taking a shower.
After some food at the mall nearby (30 minutes), decided to try my luck back at the front desk. The same lady saw me approach and came up to me and said that there was a problem with the original room they were cleaning up for me so they upgraded me to the Fabulous one they offered earlier. My keys were already cut and waiting at the front desk and when I made my way up, my bags were already there.
Well, the room was very good, but to be honest I probably would not pay for this upgraded view, sure it was a clear view of the harbour, just not Victoria Harbour with the Hong Kong skyline. More of a local port view and overlooks the entrance to the West harbour crossing.
That being said, the hardware was fantastic. I loved the bed, but just couldn't figure out where the pillow menu was, next time on a longer stay I'd be sure to ask for one from the Whatever/Whenever guys.
I definitely will be back.
August 10, 2014
Rated 4 out of 5 by DWHK A great stay!
Although the check-in system was down on the day and took a little longer to get all the formalities done, W's friendly staff and the excellent view of the harbour from my room much more than compensated for it.
I'll be back!
July 25, 2014
Rated 5 out of 5 by LNLN Great experience in this hotel
I love the liveliness in this hotel. It lifted my spirit once stepped inside the hotel with the deco and greetings from the staff.
July 29, 2014
Rated 5 out of 5 by FrankieLow Room Keeping Department
Room keeping is doing a very good job. They did many extra task which is not being requested. For example: they put a small towel below hair gel, facial wash bottle and they do leave a pack of lens cleaner beside a pair of spec. All these makes us feel that we are being care and pamper.
July 20, 2014
Rated 5 out of 5 by SiBiNYC NYC to HK
This place was great! Sexy, Fun and truly great staff!
You can take a train from the airport right to the hotel in 15 mins!
3 great restaurants with fun and interesting specials everyday.
Night time: they keep is Sexy with events, great DJ and good looking crowds.
Oh I also most forgot... The pool! Rooftop elegance with infinity sky high sexiness, swimming in the clouds is a great way to end a spa day at Bliss.
Trying to remember why I left... but I will be back!
June 8, 2014
Rated 5 out of 5 by AshSam Absolutely marvellous ...
I have stayed at the W Hotel several times, and each time, I am completely satisfied with their room and services.
July 28, 2014
Rated 4 out of 5 by bg200 check in
the check in process takes way to long. I have stayed at this hotel over 10 times now and twice during this last trip. my first stay check in went smooth. I had prepaid for the room and but had a different credit card at check in which was questioned but then handled no problem. On my return stay on Friday it was handle way different and took over 15 mins. I had to sign stating that I had to sign stating I would be staying in the room? then they head to hand fill out a form with my CC info take my CC to the concierge desk make a copy which took forever then sign everything. My room was prepaid and I was made to fell I was going to robe the place blind just because I had a different CC. I was going to be in the Hotel less then 12hrs. You thought I was needing approval for a months stay with everything I had to do. Just did not make sense because the first stay went so smooth. I had easier check in's at a 3 star hotel that week then this went. Needs improving..
July 13, 2014
Rated 5 out of 5 by Espresso The greatest hotel in HK
I stayed for 6 nIghts. This was my third visit in HK.
W was the best ever. Room was spacious and clean.
Most of all, ALL staffs are nice and supportive.
Gym and pool have great view.
Big shopping mall, subway and good bars are very near to hotel. It's very convenient.
Definitely, I will stay here again if I visit HK later.
July 13, 2014
Rated 2 out of 5 by Jennypig The hotel disappoits me
W is expected to have superior service. However quite disappointed for recent stay.
- their bed is too soft that is bad for my back
- asked for bath salt twice every 15 mins and they promised to deliver; but after 30 mins, they told me no bath salt. Then after i went to shower, their staff keep ringing bell that i have to get out of shower, giving me the bath salt! After i told the story to the manager, she even laughed at it.
- the time on the clock is not accurate
May 31, 2014
Rated 5 out of 5 by Matto84 An amazing stay
Fantastic hotel. Well designed, and well-appointed rooms. Amazing buffet spread. Faultless!
July 27, 2014
Rated 4 out of 5 by Sueane Dirty Bathroom and mean staffs
I had the 1st visit to this hotel in 2008 and i had a fabulous 5 nights stayed there. I went back for a 2nd visit last April and got disappointed with the check-in staffs and the room bathroom.
Moreover, the hotel staffs at the front desk wasn't helpful and assisted to my needs and was having abit of rude feeling. The room was not provided the sandals and bottle water.
Pricy hotel with such a bad service, i kinda doubted if i would want to have another try for my upcoming trip in Jan., 2014.
What do you think?
September 25, 2013
Rated 5 out of 5 by Siksik Well Done
Mandy Chok helped me with smooth check in. Sammy always remember my preference. Keep it up.
July 26, 2014
Rated 5 out of 5 by JKing31108 Fantastic Service and View!
The room was beautiful, cean and I had an exceptional view of the harbor. Just the ambiance I needed after back to back business meetings and lots of factory visits in China.
July 21, 2014
Rated 5 out of 5 by jjxjjx great stay
very convinent from airport and major office buildings
breakfast awesome, world class
service is excellent, very responsive
July 24, 2014
Rated 5 out of 5 by stocktrek Extraordinary Staff
The staff and customer service at the W Hong Kong was absolutely superb. Everyone from the front desk, concierge, bartenders, bellmen, etc., were extremely friendly, helpful, and went out of their way to ensure my guests and I were treated with first class service. They remembered our names, our room number, opened doors for us, and truly made us feel right at home and part of the family. This is one of the best W hotels I have stayed at, simply because of the customer service experience I received.
March 8, 2014
Rated 5 out of 5 by HKer123 Overall good comfort
W Hotels all have a different flavor to it from the normal Starwood hotels. I didn't quite like the modern/chic decor in general, but the stay proved to be more comfortable and relaxing than I expected. We had a quick lunch at Woobar, the menu was simple but the food was surprisingly good.
July 12, 2014
Rated 4 out of 5 by SY84 Great hotel for those working at ICC
Location: Pros - located next to ICC and above the Kowloon Station. Cons - the MTR lines that run through Kowloon station does not get to the TST area.
Service: Most team members embodies the Whenever, Whatever ethos and have been very courteous and helpful throughout the stay.
Cleanliness: Overall cleanliness has been good, except for the toilet area where there were occasionally a lingering smell.
Room Condition: Most features are good but the work desk area could make do with brighter lighting.
January 25, 2014
Rated 4 out of 5 by Joseph1964 Iced cold shower!
W has always been one of my favorite hotels. The rooms are tastefully decorated, it's different from others. It' a cool hotel! The bell boys dressing was cool, one might think they are hotel guest. However, one night when I got back into my room at 11pm, I was ready for a nice hot shower. It was a cold day. I noticed the hot water pressure was kinda not normal, nevertheless I needed a hot shower. So half way with body covered with soap, the hot water started diminishing...I had to completed my shower with iced cold water. I called the hotel...Alex the duty manager rectified the pb within 30min. I got a Suite upgrade, I meant, a WOW Suite upgrade. That was a real customer service excellence! Unfortunately, I felt sick with cough and flu next day...spent my vacation in the hotel room...:(
January 28, 2012