Rated 5 out of 5 by JonathanF Very good experience
We had a wonderful time in the W London. It is a beautiful hotel that is well located in the city. Most everything that we were interested in seeing/doing (Tate Modern, Carnaby Street, restaurants) was within walking distance. The Fabulous Room was too small, but everything was new and clean. The staff was very helpful and friendly. My wife and I really enjoyed the breakfast in the hotel's Spice Market restaurant each morning. I look forward to returning to the W London next time we are in town.
September 2, 2012
Rated 5 out of 5 by Mecho Stay 21st June
All was fine , we stayed in 710 - only comment if you wanted a bath it took about 1.5 hours to fill Jaccuzi to 6 inches of water - nice shower though !!
June 23, 2014
Rated 5 out of 5 by Kerry95 Could do a little more
I had stayed here in July and have only noticed I could write a review now.
On arrival my room hadn't been cleaned properly and my shower was downright dirty. Horrible looking marks on the wall unimpressed me too.
I had sent my very expensive designer shirt to be dry cleaned to wear the next day and when it was returned to me there were very visible dirty marks. After complaining and being told nothing could be done to remove the marks without damaging the shirt finally someone miraculously cleaned it. Unfortunately it was not in time. The shirt had to be mailed back to my home address as I had to check out before it was ready. I was very unsatisfied with this service.
Overall, the hotel has wonderful staff and I plan on staying here again. Hopefully it can meet my standards this time round.
January 3, 2014
Rated 5 out of 5 by blake1006 Great Location matched by a Great Hhotel
I took my wife for a birthday/mothers day night away to London, and wanted a unique hip and different hotel that was centrally located so we could catch a show..we were not disappointed..
Great welcome, helpful staff and the extra touch's for my wife's birthdays was lovely, but the check in to be fair did take a while..only two checkin staff available at the time..but not really an issue.
loved the cool rooms and bar area... had a great time and will certainly return
March 31, 2014
Rated 5 out of 5 by MissJones Amazing stay at the W London!!
I had an amazing stay at the W London! I will definitely return... The staff were great, would like to mention Derek from Welcome Desk and Will (waiter from the "Library") they were friendly, professional and very helpful and gave an efficient and quick service, which is just what I was looking for. Will went above and beyond and made us feel right at home!
Also the location, you just cant get any better! Right in the centre, where everything is happening...
Can´t wait to return!! Thank you.
December 5, 2012
Rated 5 out of 5 by fiawilson Great stay at the hotel!
Holly Banham helped me with this whole booking from start to finish and made sure my stay was an amazing one. She helped me set the room up with balloons as the stay was for my boyfriends 21st birthday. The welcome desk were very helpful when checking me in and managed to check me in early because the room was ready. We arrived at the hotel around 5pm and were pleasantly surprised with the amenity provided - a bottle of champagne and 2 glasses in the room which we enjoyed before heading down to the W lounge for cocktails before dinner. We were seen to quickly at our table and the cocktails were delicious! We returned to the W lounge again at around 10.30pm after dinner for more delicious cocktails! All in all an amazing stay, thank you so much to everyone at the W who made it so special for myself and boyfriend!
March 19, 2014
Rated 5 out of 5 by JCLifetime Lifetime Platinum Perspective of the W
I recently qualified for Lifetime Platinum and have almost 1100 stays since 1999 and I'll honestly say this was my best stay EVER!. The number one reason was the AMAZING staff. It was our first visit to London and the London W is perfectly located to experience this fantastic city. From the moment we stepped out of our car from the airport at 8 am (after an over night USA flight), we were greeted by Manuel with a warm smile and one of the most sincere welcomes I have ever experienced. He escorted us up to the lobby and made sure we were connected with Bernardo to assist us during the check in process. Bernardo asked us about our needs during the stay and explained that the property was sold out the night before and it would be a couple of hours before we could get into a room. However, he quickly offered us access to the fitness center where we could shower and freshen up for the day. Manuel was right there to store our luggage and personally escort us to the fitness center. After our return from some site seeing around London, we returned to the front desk where Bernardo recognized us by name and said that he was able to get us an upgraded room to best meet our needs. I was pleasantly surprised at how I was treated as a loyal SPG Lifetime Platinum member and I truly appreciated the Suite upgrade from my certificates. The best part was how special it made my family feel after all of those nights away from home since 1999, I'll stay with SPG for LIFE. Every time I called Whatever / Whenever the staff was friendly and extremely responsive. We spent 7 nights at the W coming and going each and every day being tourists. Every member of the staff we interacted with was helpful and genuine in making sure our stay was wonderful. Federico was another doorman that went above and beyond on multiple occasions and became our friend during our stay. The Concierges were knowledgeable, helpful and available. They use a great tool of an electronic map on the way that quickly helps you understand where you are going and how to get there. One of the examples of excellent services was one night when I asked for a Liquor store close by the doorman not only told me the best place to go, he called ahead and the owner greeted me by name and was very helpful in picking out some wine for our room. Bottom line, the BEST STAFF in the SPG family made our stay Wonderful (maybe that is why wonderful starts with a "W").
July 7, 2014
Rated 5 out of 5 by ajd1564 A warm welcome from a cool Hotel
The Hotel has achieved that subtle and usually elusive balance between being a place you have to stay when you are away and a place where you want to stay longer when you're there.
The staff are as warm and efficient as they are cool. The rooms are a welcome change in style and comfort. The public spaces are invitingly different with interior designs that interest and excite. The W Hotel London provides an opportunity to have a different hotel experience - a really enjoyable one.
July 16, 2013
Rated 5 out of 5 by Mak007 The customer service is exceptional!
I recently enjoyed a long weekend in London - I was in town to run the marathon as well I was celebrating a birthday. I chose to stay at the W as I have stayed at this chain in other cities and wanted to ensure a great stay. My stay exceeded my expectations, mainly due to the professionalism, friendliness, and generosity of the W Team! The customer service went beyond my expectations! I am already looking forward to my next visit.
April 15, 2014
Rated 2 out of 5 by Mrhammer322 Not Good
I have stayed at W Hotels all over the world and this one is the absolute worst. Beds are uncomfortable (borderline unable to even sleep), you can hear the music from the bar late into the night (even up to the third floor), and I have found the staff to even be rude at times when you complain about anything being wrong. I have stayed here 4 times hoping it would get better but it keeps getting worse. Never again. Don't waste your money!
March 6, 2014
Rated 5 out of 5 by Ossie Surpassed Expectations.
My visit to London was a short business trip. I chose the W for the location as the meeting venue was nearby. i was curious about the facilities on offer. As I wanted more options for my London stays.
My expectations were surpassed in every category. Very accessable especially by train ( Tube). Cabs were also easily available. The staff were extremely responsive, from getting airtime (Top up) for my phone to posting my mails. The room was clean, pretty large ( had a a studio suit though), and the lounge was awesome; very quiet and serene during the day, great atmosphere at night. The food at the Spice Market was excellent, though the buffet choices at breakfast was poor. Best of all, Theaters were within working distance. I am struggling to find what was out of place. Vibrant as the neighborhood was; locked away in my room, It was an oasis of tranquility. A great place to stay while in London, whether for business or pleasure.
May 10, 2014
Rated 5 out of 5 by Smudge76 Great Atmosphere, rooms and location
Blown away by our stay at this hotel over the weekend. Staff were great from the moment we arrived to the moment we left. Room was great but for me the best thing was the atmosphere. the Bar is buzzing with DJ's playing great tunes that makes you want to stay there. Overall very happy with the experience and will be coming back in the future!
Its not the most expensive hotel I have stayed at but its one off the best better than some that charge more!
November 25, 2013
Rated 5 out of 5 by Gillp Great Central London Location
The W Hotel in London lives up to the chain's excellent reputation, and we had a great time here. The location by Leicester Square is very good for access to shopping, transport, bars and restaurants. The hotel has a lively, modern and funky atmosphere.
Rooms are of an excellent standard, and the staff are all attentive to guest's needs. Make sure you request a room away from nightclub, or could be noisy! We were round the back, and had no problems.
October 7, 2013
Rated 4 out of 5 by Mayes12 WC situation is odd
We loved the hotel and the room was beautifully decorated, but our main issue was the WC facilities...or lack of. The shower led directly out into the room, meaning water went everywhere in the room when we stepped out. And the toilet was behind a swinging door with spaces in it, so you could hear everything anyone was doing in there. It was supposed to be a romantic getaway, but hearing every detail of the toilet activities made it less so.
July 25, 2012
Rated 4 out of 5 by AZAEEEM Its a Good hotel but not Spa
i think the hotel is good in terms of location for young people and the service is good too .. I didn't like the spa .. very small and service is weak.
I highly recommend to avoid the spa and go to any near by place
June 1, 2014
Rated 4 out of 5 by StayattheW Great Hotel, Great Location
Great location for this fab hotel. Only issues were:
1 - You couldn't check in until 3pm - doesn't help customers flying in from the US whose flights almost always land in the morning. It turns out Housekeeping was slow to start - 1pm!?
2 - The sink where you would wash/shave etc had minimal water pressure and was shared with a workdesk.
Rate found = $240 per night. Expect better for ths rate to 1) and 2) elsewhere in simiiar locations.
December 1, 2012
Rated 4 out of 5 by Scemma Wherever, Whenever, Whatever.
Very nice Hotel, very well thought out. Staff were awesome & more helpful than could be asked for! Bar prices were rather high, though this is probably a London thing...... Overall were very satisfied with our stay!!!!
May 31, 2014
Rated 3 out of 5 by TravelChuck Needs some work
The check in process took far too long. Only one person seemed to be available and the concierge sitting nearby took a long time even to acknowledge me before finally coming over and checking me in as the person in front of me took forever.
The single service lines on my phone didn't work, especially the Whatever Whenever button.
May 10, 2014
Rated 5 out of 5 by Megzzzz WoW...
Having read most of the contradictorary reviews for this one, it was really a hard decision to make. But hey, it was the right one...
Everything from the moment we stepped in was just WoW. They even upgraded us to a spa suite just because we were celebrating my wife's birthday, and i am not even a gold member...
The concierge there could literally do anything, neddless to go into details, they were the best.
Will definitely go back soon
July 12, 2012
Rated 5 out of 5 by ItalianPlatinum Fantastic and friendly staff
I am a very frequent visitor to London and (notwithstanding some early teething problems), the W has become my go-to hotel address there. I am particularly pleased (amongst other things) by the fact that staff always recognize my Lifetime Platinum status and go out of their way to find an upgrade if available. The hotel is also extremely well located.
May 1, 2014
Rated 5 out of 5 by MTexas Avante-garde Luxury
Stunning design with ultra chic bar...The rooms are very contemporary with advanced lighting system and open concept. The beds were very comfortable and great air conditioning. With black out shades and quiet room, we slept extremely well. However, as nice as the rooms are....the STAFF makes this hotel a Shinning STAR!!! Josh the concierge believes in Whatever Whenever....Everyone was friendly and effecient.
Will stay here agaih;
September 8, 2012
Rated 5 out of 5 by Jys1208 Excellent service/room
This was my first time in London, and the W Leicester made my experience a memorable one. The hotel is centrally located, I was in walking distance to many sites, shopping, restaurants and more! The hotel staff was excellent, service was great! Had breakfast at Spice market, a massage at the spa, and there is not one bad thing I could say about this place. I will definitely recommend it to my friends & family and will be back!
May 24, 2013
Rated 4 out of 5 by Damien Where else?
I took my girlfriend to London for a short visit for the Olympics, and wanted a unique and different hotel that was centrally located. I have stayed at various other W's around the world, and this one strongly felt like it had it's own unique identity. I am a SPG preferred member and had booked via the Founderscard site.
Great welcome, helpful staff and a nice upgrade as I had booked a corner room - but they had no records of it. Luckily I had printed out my confirmation email. They upgraded me to a Junior Suite.
The stay was perfect in all ways, staff always smiling, cool and helpful. You would never know you're in the middle of Leicester square the rooms were so quiet. Basically, If you are looking for a hip, cool, unique hotel without the usual snobbery of such "tags", come to W. I will definitely be back for my countless travels to London from New York.
August 12, 2012
Rated 5 out of 5 by Wilhan78 Excellent!!
This is my second stay at the W Hotel Leicester Square and I love it even more! I requested Hypoallergenic bedding and received confirmations from the hotel that this would be sorted and it was. The afternoon rock tea is a must!! We went the hole hog and had the cocktail too, it was 2 hours well spent!! The cakes and sandwiches were excellent and very filling. We thoroughly enjoyed our stay and look forward to staying again!
May 24, 2013
Rated 3 out of 5 by MC2012 Very disappointing for a hotel of its level
The hotel was clean and had a great location but I did not feel the staff recognizes SPG members well at all. If you are looking for a hotel that is loud and the cool place to be with staff having that arrogance to match than this is place. If you are looking to stay in a hotel where you do not need to repeatedly make a request or speak to the front desk as a SPG Platinum member to have your needs met than stay elsewhere.
July 23, 2012
Rated 5 out of 5 by toddml Wyld Wonderful Weekend!
We have been staying at W London for a while now and consider it our second home.
The reason for this though is not because we are there so often but because of the service we get while staying at the hotel. We are wonderfully looked after by Jess before we arrive, ensuring everything is setup for us! Then when we do arrive from the front desk staff, through to the W Lounge staff and onto Yuri, Eric and the gang in Wyld it is simply superb!
The recognition for regular guests seems excellent and the time and thought put into things by everyone there is highly impressive. We know we will always have a great stay and even when that stay is some work and not all play, they help us with that to!
If you stay in hotels a lot you will always eventually have an issue but here even if there was (which rarely there is) I have full confidence that it will be resolved and it will not interfere with our stay!
Thanks to the whole team at W London who make our stays so special!
May 1, 2014
Rated 2 out of 5 by CLO100 More than a generation thing
I recognize this hotel is not targeted at my demographic, but attention to the details are age/demographic independent.
Room was funky but well done...but small thing missing is a coffee maker or even a tea pot. When I called the whatever line, I was told this is London, "we drink tea here" but Enrique did not even offer to send me a tea pot, much less a coffee. An attitude of "don't you know?"
OK, I also did not get a welcome note or anything in my room for my Platinum status ...that I can live without but no coffee in the AM? Or even tea?
Finally, Checking out in the AM, 5 people in line, one attendant who is tangled up with a client problem. No one checking on the front desk situation, we wait.
One area where I can safely say the hotel met and even exceeded expectations was the restaurant where i had breakfast - but it is apparently an independently run franchise.
September 24, 2012
Rated 4 out of 5 by ckd1 Good Hotel, Great Location
The W is a good hotel, but falls short of being great. This was our second stay and we would certainly stay again given the fantastic location. Not for those who expect substance over style (and expect a quiet night's sleep - please note the earplugs as room amenity!) Spice Garden good with excellent staff. First Starwood property I've stayed at to refuse a Your24 request which was disappointing.
April 27, 2013
Rated 4 out of 5 by Camayu An excellent addition to the London Hotel Scene
The WOW suite that we enjoyed in the W was exactly as it's name implies. The W is a great new place from which to enjoy London. The location is amazing, but noise from outside ( one side of the hotel) can be an issue. Ask for a quiet room when you arrive. The decor, ambience and attentiveness of the staff was excellent and we were impressed with the eating facilities and especially breakfast.
September 16, 2012
Rated 4 out of 5 by travellingmore Business stay W London
Good trendy "boutique" hotel with excellent staff. Fresh and casual approach. All the comfort you want and need. Thursday night is really buzzing.
May 24, 2014