Rated 5 out of 5 by JonathanF Very good experience
We had a wonderful time in the W London. It is a beautiful hotel that is well located in the city. Most everything that we were interested in seeing/doing (Tate Modern, Carnaby Street, restaurants) was within walking distance. The Fabulous Room was too small, but everything was new and clean. The staff was very helpful and friendly. My wife and I really enjoyed the breakfast in the hotel's Spice Market restaurant each morning. I look forward to returning to the W London next time we are in town.
September 2, 2012
Rated 5 out of 5 by MissJones Amazing stay at the W London!!
I had an amazing stay at the W London! I will definitely return... The staff were great, would like to mention Derek from Welcome Desk and Will (waiter from the "Library") they were friendly, professional and very helpful and gave an efficient and quick service, which is just what I was looking for. Will went above and beyond and made us feel right at home!
Also the location, you just cant get any better! Right in the centre, where everything is happening...
Can´t wait to return!! Thank you.
December 5, 2012
Rated 3 out of 5 by TravelChuck Needs some work
The check in process took far too long. Only one person seemed to be available and the concierge sitting nearby took a long time even to acknowledge me before finally coming over and checking me in as the person in front of me took forever.
The single service lines on my phone didn't work, especially the Whatever Whenever button.
May 10, 2014
Rated 5 out of 5 by ajd1564 A warm welcome from a cool Hotel
The Hotel has achieved that subtle and usually elusive balance between being a place you have to stay when you are away and a place where you want to stay longer when you're there.
The staff are as warm and efficient as they are cool. The rooms are a welcome change in style and comfort. The public spaces are invitingly different with interior designs that interest and excite. The W Hotel London provides an opportunity to have a different hotel experience - a really enjoyable one.
July 16, 2013
Rated 5 out of 5 by ItalianPlatinum Fantastic and friendly staff
I am a very frequent visitor to London and (notwithstanding some early teething problems), the W has become my go-to hotel address there. I am particularly pleased (amongst other things) by the fact that staff always recognize my Lifetime Platinum status and go out of their way to find an upgrade if available. The hotel is also extremely well located.
May 1, 2014
Rated 4 out of 5 by travellingmore Business stay W London
Good trendy "boutique" hotel with excellent staff. Fresh and casual approach. All the comfort you want and need. Thursday night is really buzzing.
May 24, 2014
Rated 2 out of 5 by Mrhammer322 Not Good
I have stayed at W Hotels all over the world and this one is the absolute worst. Beds are uncomfortable (borderline unable to even sleep), you can hear the music from the bar late into the night (even up to the third floor), and I have found the staff to even be rude at times when you complain about anything being wrong. I have stayed here 4 times hoping it would get better but it keeps getting worse. Never again. Don't waste your money!
March 6, 2014
Rated 5 out of 5 by toddml Wyld Wonderful Weekend!
We have been staying at W London for a while now and consider it our second home.
The reason for this though is not because we are there so often but because of the service we get while staying at the hotel. We are wonderfully looked after by Jess before we arrive, ensuring everything is setup for us! Then when we do arrive from the front desk staff, through to the W Lounge staff and onto Yuri, Eric and the gang in Wyld it is simply superb!
The recognition for regular guests seems excellent and the time and thought put into things by everyone there is highly impressive. We know we will always have a great stay and even when that stay is some work and not all play, they help us with that to!
If you stay in hotels a lot you will always eventually have an issue but here even if there was (which rarely there is) I have full confidence that it will be resolved and it will not interfere with our stay!
Thanks to the whole team at W London who make our stays so special!
May 1, 2014
Rated 5 out of 5 by Smudge76 Great Atmosphere, rooms and location
Blown away by our stay at this hotel over the weekend. Staff were great from the moment we arrived to the moment we left. Room was great but for me the best thing was the atmosphere. the Bar is buzzing with DJ's playing great tunes that makes you want to stay there. Overall very happy with the experience and will be coming back in the future!
Its not the most expensive hotel I have stayed at but its one off the best better than some that charge more!
November 25, 2013
Rated 5 out of 5 by Gillp Great Central London Location
The W Hotel in London lives up to the chain's excellent reputation, and we had a great time here. The location by Leicester Square is very good for access to shopping, transport, bars and restaurants. The hotel has a lively, modern and funky atmosphere.
Rooms are of an excellent standard, and the staff are all attentive to guest's needs. Make sure you request a room away from nightclub, or could be noisy! We were round the back, and had no problems.
October 7, 2013
Rated 4 out of 5 by Mayes12 WC situation is odd
We loved the hotel and the room was beautifully decorated, but our main issue was the WC facilities...or lack of. The shower led directly out into the room, meaning water went everywhere in the room when we stepped out. And the toilet was behind a swinging door with spaces in it, so you could hear everything anyone was doing in there. It was supposed to be a romantic getaway, but hearing every detail of the toilet activities made it less so.
July 25, 2012
Rated 4 out of 5 by StayattheW Great Hotel, Great Location
Great location for this fab hotel. Only issues were:
1 - You couldn't check in until 3pm - doesn't help customers flying in from the US whose flights almost always land in the morning. It turns out Housekeeping was slow to start - 1pm!?
2 - The sink where you would wash/shave etc had minimal water pressure and was shared with a workdesk.
Rate found = $240 per night. Expect better for ths rate to 1) and 2) elsewhere in simiiar locations.
December 1, 2012
Rated 5 out of 5 by Megzzzz WoW...
Having read most of the contradictorary reviews for this one, it was really a hard decision to make. But hey, it was the right one...
Everything from the moment we stepped in was just WoW. They even upgraded us to a spa suite just because we were celebrating my wife's birthday, and i am not even a gold member...
The concierge there could literally do anything, neddless to go into details, they were the best.
Will definitely go back soon
July 12, 2012
Rated 5 out of 5 by MTexas Avante-garde Luxury
Stunning design with ultra chic bar...The rooms are very contemporary with advanced lighting system and open concept. The beds were very comfortable and great air conditioning. With black out shades and quiet room, we slept extremely well. However, as nice as the rooms are....the STAFF makes this hotel a Shinning STAR!!! Josh the concierge believes in Whatever Whenever....Everyone was friendly and effecient.
Will stay here agaih;
September 8, 2012
Rated 4 out of 5 by SJoellireland Great Staff, Great Location, W*
The hotel is located in the best location, right smack bang in the middle of Leicester Sq.
- Staff: Always able to assist with every requirement.
- Decor: Vibrant, New, Clean and Refreshing!
- Location: Wow Just Wow!
- Room: Lights under the mirror were not working however the room was clean, tidy and comfortable. Slippers were missing from the room but staff were quick to re-issue some.
- Bar / Lounge area - Although it's important for the hotel to drive custom not only from people staying but passers by I felt that when it come to the bar service I was just any other guest. An example was at lunch time where alot of the tables were pre-booked with parties leaving window ledges and uncomfortable areas left for us to perch on. The bar staff also didn't know what to do with my SPG card, I thought I was supposed to get a discount having an SPG card? along with points? I ended up paying cash for my drinks because it felt like a hassle billing them to my room.
In all I love this hotel and will definitely pre-book a table for lunch with a few friends and possibly stay again.
Thanks to the staff for making me feel so welcome.
May 12, 2014
Rated 5 out of 5 by MSamji Best Located SPG Hotel in London
One of my favorite W Hotels, located centrally in London. During a recent trip, we experienced a Tube Strike that put no damper on our trip We were able to walk anywhere we needed within 10-15 minutes.
Staff were fabulous.
May 2, 2014
Rated 5 out of 5 by Jys1208 Excellent service/room
This was my first time in London, and the W Leicester made my experience a memorable one. The hotel is centrally located, I was in walking distance to many sites, shopping, restaurants and more! The hotel staff was excellent, service was great! Had breakfast at Spice market, a massage at the spa, and there is not one bad thing I could say about this place. I will definitely recommend it to my friends & family and will be back!
May 24, 2013
Rated 4 out of 5 by Damien Where else?
I took my girlfriend to London for a short visit for the Olympics, and wanted a unique and different hotel that was centrally located. I have stayed at various other W's around the world, and this one strongly felt like it had it's own unique identity. I am a SPG preferred member and had booked via the Founderscard site.
Great welcome, helpful staff and a nice upgrade as I had booked a corner room - but they had no records of it. Luckily I had printed out my confirmation email. They upgraded me to a Junior Suite.
The stay was perfect in all ways, staff always smiling, cool and helpful. You would never know you're in the middle of Leicester square the rooms were so quiet. Basically, If you are looking for a hip, cool, unique hotel without the usual snobbery of such "tags", come to W. I will definitely be back for my countless travels to London from New York.
August 12, 2012
Rated 5 out of 5 by Wilhan78 Excellent!!
This is my second stay at the W Hotel Leicester Square and I love it even more! I requested Hypoallergenic bedding and received confirmations from the hotel that this would be sorted and it was. The afternoon rock tea is a must!! We went the hole hog and had the cocktail too, it was 2 hours well spent!! The cakes and sandwiches were excellent and very filling. We thoroughly enjoyed our stay and look forward to staying again!
May 24, 2013
Rated 3 out of 5 by MC2012 Very disappointing for a hotel of its level
The hotel was clean and had a great location but I did not feel the staff recognizes SPG members well at all. If you are looking for a hotel that is loud and the cool place to be with staff having that arrogance to match than this is place. If you are looking to stay in a hotel where you do not need to repeatedly make a request or speak to the front desk as a SPG Platinum member to have your needs met than stay elsewhere.
July 23, 2012
Rated 2 out of 5 by CLO100 More than a generation thing
I recognize this hotel is not targeted at my demographic, but attention to the details are age/demographic independent.
Room was funky but well done...but small thing missing is a coffee maker or even a tea pot. When I called the whatever line, I was told this is London, "we drink tea here" but Enrique did not even offer to send me a tea pot, much less a coffee. An attitude of "don't you know?"
OK, I also did not get a welcome note or anything in my room for my Platinum status ...that I can live without but no coffee in the AM? Or even tea?
Finally, Checking out in the AM, 5 people in line, one attendant who is tangled up with a client problem. No one checking on the front desk situation, we wait.
One area where I can safely say the hotel met and even exceeded expectations was the restaurant where i had breakfast - but it is apparently an independently run franchise.
September 24, 2012
Rated 5 out of 5 by David99991 The hotel is outstanding in all areas.
Quite often you book a hotel by the look of a website. This can normally prove to be a huge dissapointment due to clever lighting and wide angled shots to make everything look more impressive.
The W hotel does not dissapoint in any way and lives up to the website experience.
I would not hesitate to stay there again.
Great stay thank you.
March 28, 2014
Rated 4 out of 5 by Benkon27 Beautiful London-center hotel!!
(+)Great location, highly designed, clean and spacious rooms, very polite staff, rich breakfast, really good restaurant and lounge bar!! (-)Not very soundproof toilets in rooms, but no big deal!! Also, i asked for a lighter or matches and noone could borrow me whereas when i asked for a scissors they brought me one in my room straight away!!
March 19, 2014
Rated 3 out of 5 by NTC2000 A hotel that lost its charm
I stay regularly at the W Hotel, but the cleanliness has decreased. Bathrooms are smelling, the black carpet in the standard rooms are dirty
Platinum customers are not valued as in other SPG properties, upgrades are not common
Nevertheless, the FO and breakfast staff are really nice and friendly being a reason to come back - I want to highlight Andrew and Bernardo here
February 21, 2014
Rated 4 out of 5 by ckd1 Good Hotel, Great Location
The W is a good hotel, but falls short of being great. This was our second stay and we would certainly stay again given the fantastic location. Not for those who expect substance over style (and expect a quiet night's sleep - please note the earplugs as room amenity!) Spice Garden good with excellent staff. First Starwood property I've stayed at to refuse a Your24 request which was disappointing.
April 27, 2013
Rated 5 out of 5 by Muscial Excellent place for London musicals
W Leicester is perfect for musical lovers and it is walking distance to most musicals and opera, plus a number of good restaurants.
May 1, 2014
Rated 2 out of 5 by helga62 needs improvement
fantastic location, very comfprtable bed, BUT tea/coffee maker missing!!!, no shower cap and only 1 bathfoam! I had to ask on purpose to get them. We had a problem with the temperature of the bathroom and the engineer called 45 min. after our request to the "what's ever" desk.! unacceptable.
REALLY NOT A 5 STARS HOTEL SERVICE!!!
March 18, 2014
Rated 4 out of 5 by Camayu An excellent addition to the London Hotel Scene
The WOW suite that we enjoyed in the W was exactly as it's name implies. The W is a great new place from which to enjoy London. The location is amazing, but noise from outside ( one side of the hotel) can be an issue. Ask for a quiet room when you arrive. The decor, ambience and attentiveness of the staff was excellent and we were impressed with the eating facilities and especially breakfast.
September 16, 2012
Rated 4 out of 5 by NewYorkRoger Alls Well That Ends Well
This 4 day trip had a bumpy start with the hotel, but the W Insiders were fast on the issues and we ended up getting a very nice upgrade on a quieter floor. I would totally recommend this hotel.
Concierge Review: Excellent attentiveness to details and willing to go the extra mile to make your stay wonderful.
The property location is excellent - right next to Soho and the theater district. The bar on the check-in level is quite active and loud however, and while we did initially have a very nice room on the 3rd floor - it was clearly too loud at night from the music. Once we pointed this out to the staff, we were treated to an extra upgrade and well away from the sound.
All of the staff, from front desk to the valets are well turned out, professional and responsive. The gym is very well appointed. As a Platinum SPG member, I felt they really treated me with top notch recognition and service! Well done!
April 5, 2012
Rated 5 out of 5 by jeff1966 Great Location - Great Room
Hotel was great and what I would expect from a W, trendy, comfortable and ultra modern. Location can't be beat with easy access to all of the important parts of London.
For the price of the room and overall amenities of the hotel, WiFi should be included and not an extra $25 (approx)/day. I can walk to nearby Starbucks and get free Wifi with a $2.50 drink, it should be included.
August 26, 2012