Rated 4 out of 5 by gderbsnao1 Not entirely their fault
The room, facilities and staff were great. We lost water on the first day, then more repairs on the next and on our last our shower went out. For all the inconvenience we got one bottle of water and a free breakfast. they could have made more of an effort to make it up to the guests or warn us about early morning repairs.
November 23, 2013
Rated 5 out of 5 by Zulraqadr This hotel is very relaxing.
I stayed with my daughter and grandson. We all had four days of relaxed vacations. Not crowded facilities, not laud noises, excellent food, restful sleeps, really calming music around all facilities, great service, pools and beach. We all loved staying at W Retreat & Spa - Vieques Island.
July 12, 2014
Rated 5 out of 5 by GRH007 Awesome in every sense of the word!!!
Beginning with the outstanding decoration of the rooms, we enjoy a complimentary upgrade to a Pool View Guestroom, the excellent pool area and the service. My favorite to see the sunsets of Vieques Island, the Whisper Beach, the food is delicious, in Sorce, the hotel restaurant, just awesome in every sense of the word!!!
July 1, 2013
Rated 5 out of 5 by SantaCruzMonique Magical
We had no idea what to expect in Vieques but we did know The W - Not only is the island a totally hidden treasure but SPG made it ten times what I was expecting. Wild horses, setting up tours, local flare working on the property... And no where in the world can beat that facility location.
We already planned our return!
July 16, 2013
Rated 4 out of 5 by Mike houskeeping was on vacation
While the rooms were comfortable, getting clean towels, a turndown, or even another bar of soap was a challange. Burned out bulbs, non-working clocks and missing amenities (slippers) detracted from what otherwise was a nice experience. The front desk seemed unable to get any action from houekeeping as well - too bad.
April 14, 2012
Rated 4 out of 5 by shazbotkc A Wonderful Place to Get Away
Although this place is out of the way, it is worth the trip. The view is spectacular, the staff is friendly, and the ambience is second to none.
The pool level rooms are a bit noisier, and when we checked in we requested to be moved to the second floor because there were some children in the room next to us. The room walls are thin, so noise travels easily. However, our second floor room was perfect. The bath tub was immaculate, and the bed was much more comfortable than ours at home. The staff (all) was very friendly, though on occasion we had a to wait a bit longer to get assistance, but nothing we couldn't handle.
The food at Sorce was perfect, breakfast through dinner. And the pool area was stunning, though service was slow when it got busy. All-in-all, we had a wonderful time and we would highly recommend the W as the perfect island/resort getaway.
Oh, last but not least, the couples massage was the best my wife and I have ever had. The technicians were responsive and highly skilled.
June 23, 2014
Rated 4 out of 5 by silverfox Great location
What a beautiful location. You can view the Caribbean Sea and the Atlantic Ocean. Most of the staff was gracious and exceedingly helpful. We had great poolside staff. The manager of the restaurant sought our opinions and was genuinely interested in making improvements. I'm already planning to return in the Spring.
January 4, 2012
Rated 4 out of 5 by MimiHouston Awesome experience
Loved the property and the overall experience. The property was lovely, secluded and quiet, which was exactly what we expected. Only complaint was that transportation was not provided to/from the ferry and no remuneration offered for those not experiencing the lavish welcome bestowed upon those arriving by air.
December 18, 2012
Rated 4 out of 5 by Normi My impression for me and my clients
I was thrilled to have the opportunity to visit the W and was quite impressed with the lobby, the reception and the eco friendly environment. The staff was exceptional and was always available to provide the best experience. The room was quite nice and spacious. In the evening is where i found a few issues that would make me reconsider sending specific clients. I found the lighting to be quite poor, e.g. i could not make out my room number and there was no lighting to the entrance of my room, hence i found myself walking up to the different rooms until i found my room. Also, in the evening, as i slept and wanted to go to the bathroom there was no visibility, so I found myself walking into the divider that separated the bathtub from the main room. I walked into the bathroom door and bumbped my head.
The restaurant was lovely, although I found the food not to be on par with the property. Apetizers were great.
All in all it was a lovely experience and look forward to returning.
February 6, 2014
Rated 5 out of 5 by Eiramkmil Great service
The Hotel facilities are beautiful, and the beaches even more so. But what my husband and I liked the most was the service provided by all the staff members we talked to.
I would like to thank Jousett Villegas, who made our Anniversary weekend even more special with his personalized attention.
April 21, 2014
Rated 5 out of 5 by redshadow16 Like Heaven
On my years of traveling I experienced many moments but never ever something like this, it was magical something that is hard to described is like a total disconnect with the outside world what I was real been looking. I had a wonderful time in and out of the premises, like I said I was on heaven.
June 8, 2013
Rated 5 out of 5 by Jack Love this place
Our 3rd stay in 2 years. It's like coming home...the staff is so friendly. The guests are fun, young and cool, old and hip. Straight, gay, everyone gets along. Beautiful resort, great food. Love the fire pit and how everyone socializes. Wonderful staff, great food...and even more amazing coffee!
January 22, 2013
Rated 4 out of 5 by Lisa1019 W Vieques
Beautiful, relaxing resort on the Atlantic side of Vieques. Perfect for couples. The staff is warm and accommodating. Rent a jeep to explore the island, its beautiful beaches and great restaurants. Bily's in El Malecon is a must for the freshest lobster!
July 6, 2014
Rated 5 out of 5 by Anika512 WOW OCEAN FRONT RETREAT - the best suite ever
I completely fell in love with this hotel and this island. Everyone was so welcoming, it was the perfect getaway. I couldn't have asked for a nicer staff, from checking in at the front desk to my final interaction while being dropped off at the airport, first class service all the way.
December 9, 2013
Rated 5 out of 5 by Ale003 Beautiful!
I loved this hotel!! Our room was incredibly decorated, spatious, and offered an amazing view of the ocean and the infinity pool. Food was delicious at their restaurant, even though their room service menu lacks options. Service was amazing. I will definitely return to this hotel!
August 20, 2012
Rated 5 out of 5 by Marlene54 This hotel has great features
Everything we needed: peaceful atmosphere, overlooking beautiful ocean, 2 beaches and nice pools, extra friendly staff, spacious room and balcony, good food. Many activities if you chose: yoga, great gym, hiking, biking and all the water activities, including g lessons.
March 10, 2014
Rated 5 out of 5 by dreareyes Excellent resort!
Everything from the hospitality to the accommodations the W Hotel in Vieques is extraordinary. I would recommend it to all my friends and family. In fact, this vacation was a best friends get away, although I cannot wait to go back next time with my Boyfriend.
May 14, 2014
Rated 5 out of 5 by Ryanaustin Amazing Stay
Thank you very much for a great stay. It started well with an upgrade, and ended well with a late checkout, and everything in between, from the perfect level of service/attention to the resort itself, which is unlike any other Carribbean resort we've been to. Great job.
April 4, 2013
Rated 4 out of 5 Nice location but expensive Food and Beverage
Nice staying offers, but a bottle of water will cost you triple, and everything else on the menu is the same.
We order some yuca and corn chips with melted cheese and pico the gallo sauce, yuca chips and pico de gallo were not served, but were billed into our account.
May 13, 2013
Rated 4 out of 5 by Timfsmith Just excellent
My wife and I were celebrating our 20th wedding anniversary and the staff went out of their way to congratulate us and make us comfortable. Great suite upgrade. Loved the resort, lots of privacy but a fun atmosphere as well. Couldn't have been better. Thank you.
October 21, 2013
Rated 4 out of 5 by Justo The hotel was great however
the Sorce restaurant was defficient in granting our meal coupons and it has to be escalated. We ended up eating outside as the restaurant was full we order from the SORCE and were serve by their waiters but not honoring the coupons was ridicoulous in my opinion.
August 3, 2012
Rated 5 out of 5 by beaudknows Amazing!!
Everything about our stay to the W in Vieques was perfect! The hotel is stunning, the staff is helpful and the food was delicious. We are looking forward to coming back for another vacation. I travel 90% of the year and this is one of the best hotel experiences.
August 3, 2013
Rated 5 out of 5 by Creole21 Great place to spend your vacation!
Very friendly staff, great facilities - in the room but in the shared spaces also (pool, living room, beach), chic and modern - everything was perfect and a great addition to the whole island experience making our stay one of the best vacations we've ever had!
January 20, 2014
Rated 2 out of 5 by TSKLA Service lacking
I was disappointed in the overall service level of this hotel. It took multiple calls and visits to the front desk to get simple things fixed or attended to... Staff generally acted uninterested in assisting guests as if it were not their job to help guests.
December 12, 2012
Rated 5 out of 5 by hmp0 An amazing resort
We were impressed with the W from the second that we arrived. Beautiful location! The front desk staff was accommodating and attentive. The room exceeded our expectations - tastefully decorated with an incredible view. We can't wait to go back.
May 5, 2014
Rated 5 out of 5 by Jusy PERFECT GATEWAY
Amazing views of the ocean from every hotel facility, the restaurant, the pool, the lobby bar. Amazing beaches, pool service. Great beaches all around the island that you can reach by renting a jeep and be in your "private" caribbean beach in 5 minutes
July 7, 2012
Rated 5 out of 5 by Mimi W Vieques
This was my 3 rd.stay ar W. Vieques and I have always enjoy going to this place. The only thing it should improve is in the pool area. Lawn and trails are flooded, even with the sprinkler use in the morning.
Food quality and service is excellent.
May 20, 2013
Rated 5 out of 5 by LindseyS Gorgeous property with stunning views
My husband and I just returned from a fantastic week at this amazing resort. Every inch of this property is beautifully manicured and they have thought of every detail. The staff, food, drinks, decor are all amazing. Thanks for a wonderful trip!
October 2, 2012
Rated 4 out of 5 by BrendaPR Great weekend!
We had a excellent experince! The staff was responsive and super friendly. Special thanks to Edgardo Rosario and the manager on duty they went beyond to make our stay one of the best!
July 22, 2014
Rated 5 out of 5 by Billy28 Relaxation - What else can I say!!
Never before have my wife and I stayed at a resort with the total environment being focused on a place to "get away from it all" and relax.
Great location, great facilities, great service, great food, beautiful scenery, perfect weather.
March 17, 2014