W San Francisco

  • 181 3rd Street
  • San Francisco,
  • California
  • 94103
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 489 reviewers.
Rated 2 out of 5 by ok I just feel like if I'm paying this much for a hotel, I should be completely satisfied, but I wasn't. We came in to check in, thinking we would get a King size bed, but we ended up getting 2 doubles instead. That honestly ruined the rest of our stay here. The concierge didn't really do much to apologize for the inconvenience. And at check out, I felt like they should've printed out all the charges for the room, but instead they just gave me a number for me to charge and just said 3 items on the list. When I received the email, there were a lot more charges (taxes and fees), but I would've wanted to see them in advance. September 9, 2015
Rated 4 out of 5 by Concierge staff was awesome! We recently got back from a week long stay at the W San Francisco. The hotel was centrally located with easy walking access to the AT&T Park, Union Square and even the Ferry Building. The room was a little small but quite comfortable. All that was good but what made our stay absolutely wonderful was the awesome Concierge staff. Jaime and Tanielle (hope that is spelled correctly) went above and beyond to help us with EVERYTHING from booking tours to giving us tips on where to eat to making reservations and even getting us a car to take us there. Wonderful people who obviously love their jobs. Can't say enough! September 2, 2015
Rated 3 out of 5 by Michael the Style Manager could learn a little respect Everything about our stay was wonderful, the only problem we encountered was with The Style department. I am 10 weeks pregnant with twins, had been out of the hotel for 7 hours, and upon returning my room had still not been serviced. I felt very insulted when I spoke with the Style Manager Michael. He said I should have informed the hotel I was pregnant in order to get priority. He proceeded to give me excuses as to why it wasn't cleaned. Ouch. I don't want excuses, I want genuine empathy. Offering me a late check out was hardly even an offer, it felt forced. Plus we were leaving early in the morning. Call me crazy, but as someone who worked in management for Starwood in the past, 7 hours on a Saturday should be plenty of time to get your room services. If you know you are fully committed, hire more people to get the job done. I shouldn't need priority just because I'm pregnant. I felt like he didn't care, especially because he didn't try to correctly pronounce my last name. I have a difficult last name to pronounce and everyone else we worked with made some attempt for respect. I realize I was staying on a discounted rate, but I felt like a task on a list that he needed to complete before the end of his work day. Positive remarks to Kenneth at the Front Desk who checked us in, Damian Rodrigues and Rocio at F&B. August 17, 2015
Rated 1 out of 5 by This hotel has poor customer service We just so many issues with the staff regarding on issues and they just don't have the same level of customer service as many other starwood properties I have stayed at over the years. The first time I stayed here I had no issues 2 years ago, but after this past recent stay I would stay at another spg property nearby next time. August 11, 2015
Rated 4 out of 5 by Nice for short stays The W is a lovely Hotel for short stays unless you are the "artsy" Musician type who loves this type of atmosphere. The staff are lovely as are the room but the entire vibe is Thumpiddy Thumpiddy! I would not recommend this hotel to friends who are a bit more of the classic and conservative side. But having said this - it is a fun Hotel and quite stylish July 22, 2015
Rated 5 out of 5 by Exceeded Expectations The W San Francisco exceeded our expectations. Modern and classy, the rooms were clean and comfortable and the staff was outgoing, friendly and eager to assist June 1, 2015
Rated 3 out of 5 by Good hotel, but take not of room issues! The hotel overall was great. Great food, drinks, music, and overall ambience. I used to stay at the W in Seattle a lot and love music and the vibe in a W. We had two big issues with our room at this hotel that went unaddressed during our 8 night stay. 1) Room 2612 is right by the hotel door that hides the service elevator and other doors. Starting at 6AM, it closed loudly continuously over and over, until we decided we should just get up. It was so loud that the first day I jumped out of bed thinking someone was coming into the room. I am a very deep sleeper so it's unusual for anything to wake me up. I talked to the front desk twice and they assured me that they were talking to everyone who uses that door to be considerate as well as to engineering to see if they could install a 'soft close'. We never heard back on this issue. On the second discussion, after four nights, they offered us another room. The issue is that we fully move into our room and that would of been a big undertaking that may or may not have been to a better room. You absolutely must solve this issue as it erodes the comfort of the room. 2) Air conditioner is set to go on / off by movement. We talked to front desk twice on this as well. The lady assured me that it would not go off when we were in the room. Well it does. So in addition to being awaken by the service door starting at 6AM, we find ourselves half awake waving our arms to get the air back on, etc. On our second conversation, the lady assured me that they set it to 'vip mode' so that it will never go off unless we turn if off. Well that didn't happen. There was no change. I understand that stuff happens, but you have to get more attentive service people working at this hotel. They did not take any real action to alleviate our concerns. Thanks! June 1, 2015
Rated 4 out of 5 by Customer service Stayed at the W San Francisco for the second time. We like it a lot. This time I left my cell phone in the room and didn't discover it was missing until I got home in Monterey 2 hours later. I called and got hooked up with lost and found. Talked to Will and he said he'd check around for the phone. I then called the phone and Will picked it up and said" I have it!" He overnighted it to my house, charged it to my room. Happy to have the phone back, happy to pay the postage, and a shoutout to Will for taking care of business for me in a very timely manner. As we all know, losing your phone is a MAJOR problem! Thanks W, and Will. Gary May 12, 2015
  • 2015-10-06T07:43:02.162-05:00
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