Rated 5 out of 5 by Stebetty12 The Attention to detail and service is always amazing!
I recently stayed in your property during my business trip ion September and you are the only hotel i stay at while in the SF area. But this time it was beyond incredible!
I have Gluten and Dairy allergy and your staff is always accommodating and makes me feel "safe" when ordering room service or going to your restaurant where i always have the pleasure of speaking to your Chef to ensure my order is perfect and they are super helpful.
This time my needs were a bit more complicated as i was preparing to compete in a bodybuilding competition and needed to travel with my meals and had strict requirements when ordering from Room Service and the restaurant. Gordon Kramer reached out to me prior to my to stay and he ensure he would have a microwave and fridge in my room upon my arrival and of course it was!
i wasn't "surprised", but i was so pleased that you always meet and exceed my expectations.
Then upon my checkout at 4am, i arrived at the airport only to realize that i left my purse in my room by accident and of course your morning staff from front desk and bellmen i believe quickly reacted and got my purse in a cab and made it in time to the airport for me to catch my flight!
The way you make your guests feel taken care of and at a "home away from home" truly needs to be recognized!
So i thank you and Gordon for a Lovely stay yet again and cant wait to see you all soon!
October 20, 2014
Rated 5 out of 5 by DiamondDave Love the W Hotel
My stay was amazing. The staff was great, the room was awesome and I can't wait to come back. I also want to acknowledge Gordon Kramer for helping to make my stay memorable and reaching out to see what my needs were before I arrived. In addition, Gun-Woo who works at the Valet station was very helpful.
October 7, 2014
Rated 4 out of 5 by scuba99 Good business hotel for convention center
W is a good business hotel -- centrally located to convention center, restaurants and shopping.
Excellent staff working at the restaurants and front desk.
October 3, 2014
Rated 2 out of 5 by Philippe99 Not worth it.
I've been to other W's and very muched liked the experience, ambiance, and quality of the room. Unfortunately this W does not even come close to the other Ws. The A/C felt like it was blowing stale air all the time. The bed covers were very uncomfortable and felt like plastic. Not what I would expect out of a W for $317 / night. Overall the room and the hotel feels old and a bit run down. You can see mold between the tiles in the bathrroom. I also had the pleasure of seeing the construction of the new musuem 6ft from my window. Everymorning I could see the construction workers peering into room.
September 12, 2014
Rated 5 out of 5 by hound4W Wonderful stay
attentive staff, pleasant decor, conveniently located, hip vibe
September 23, 2014
Rated 2 out of 5 by atlstarwoodfan Off experience
This was a bad experience at a hotel that I normally really enjoy. I had to wait 15+ min to check in because only 1 person was working the front deck despite a long line of weary travelers. My room ended up being next to the ice machine which was ridiculously loud. When I complained the first night the staff graciously turned it off but the 2nd night I was told that it was on a timer that shut off at 11pm and there was no flexibility. Being on east coast time and traveling for work I wanted to go to sleep ahead of 11pm and found the service lacking in empathy. They were clearly booked to capacity but thats no excuse for bad service.
August 23, 2014
Rated 1 out of 5 by Herb88 Poor customer service
I Paid extra 30 dollars for a room upgrade that included Internet access, but I was charged an extra 14,95 daily for Internet use, I had to call everyday of my stay to dispute it, the front desk would remove for that day, but it would showed again on the next, so it was a hassle to deal with their poor management.
Also the sound proof is very poor, as we were awaken on our second night twice as security had to come to the room carol the hall, and kept us up with their talk in the hallway. Very disappointed.
April 23, 2013
Rated 2 out of 5 by starwood19 We liked our room, but....
We liked our room a lot, but upon further inspection we noticed some things needed to be dusted, the light for the budha figurine didn't work, and the microwave that we requested was really dirty on the inside.
We felt stupid for missing out on the 20% discount dinner at Trace. I called the hotel back to see if anything could be done. I was told someone would call back within the hour. No one called back. I called again in the evening and the operator told me that a manager would call me back in the morning, again no call back. I gave my home telephone number, The following day, my husband informed me that he received a voice message at his work.
March 16, 2013