Rated 3 out of 5 by Shazam357 A little less than I expected from The W
On the whole the experience was average. Staff was friendly but seemed a little inexperienced. I called down for a pot of hot water and a tea cup. 30 minutes later I was sent an electric tea kettle that didn't work. I called down again and was transferred to in room dining. 30 minutes later I had to call again. Finally after 75 minutes I received a pot of hot water and a tea cup.
And this is not specific to this particular W, but all of your hotels have *terrible* ironing board pads. They are hard and wrinkled making it virtually impossible to iron anything. When I travel I usually need to touch up a couple of items and it's incredibly frustrating to not be able to accomplish this quickly and easily.
May 15, 2013
Rated 5 out of 5 by janisjulia Fabulous, funky hotel in a great location!
I was in San Fran for a business meeting, but stayed behind in order to hang out and visit and old friend. I got a high room and great view of the Bay Bridge (with light show at night). The staff was nice, responsive, and cheerful. I ordered room service my first night in town by using the W mobile ap on my iPhone...the process was flawless and my meal was delivered to my room in under 20 minutes. The chef even included a special dish for me to try at no additional cost. Great experience... I would definitely stay again and recommend to others.
May 12, 2013
Rated 4 out of 5 by Giantsfan4 More Than Expected
We booked three rooms for my daughters 23rd birthday and the staff was more than accomidating by finding all three on the same floor and very near each other ! The rooms had beautiful views and they were very clean ! The beds were wonderful ! And breakfast the next morning was so good ! Great experience ,I would recommend this fun beautiful hotel to everyone !
May 13, 2013
Rated 4 out of 5 by Amy0504 Everything was perfect except one staff
Your staffs and hotel are outstanding. I really enjoyed my stay. However, one of your front desk agent was rude. I wanted it to tell her upon checking out, but I just left. I don't know her name but it was an Asian girl with long hair working around 9am on Sunday 5/5. Also, she was there around 10-11am on Saturday 5/4. She didn't eye contact me and smile 'at all'. Her attitude was very rude overall. You need to train her how to deal with people. I felt so uncomfortable all the time and unfortunately it was my last impression of the hotel, so even though everything was perfect, I more likely remember this happening.
May 6, 2013
Rated 5 out of 5 by TOMMY05 The Best Hotel In San Francisco
Room perfect the service the same good staff.
May 8, 2013
Rated 5 out of 5 by Lopez4 Exceptional Service
I have stayed twice in this hotel... once for business and once for pleasure. Both times I received exceptional service. All of the employees I have encountered at this hotel go above and beyond the call of duty to make sure that your stay is above par. I have stayed in other hotels in the city and The W is by far the best. The rooms are so comfortable, you hardly feel as if you are in a hotel at all and the Bliss bathroom amenities are awesome! Within walking distance of everything including Moscone Center, Union Square, and even a Giants game!! Love this place and can't wait to return.
April 25, 2013
Rated 5 out of 5 by MelW such a great hotel
love this hotel. attentive and pleasant staff. awesome property and good location. had a room with a bay bridge view and the room and amenities were all up to date.
May 2, 2013
Rated 5 out of 5 by Beth13 Hip yet cozy
Even with the incredibly hip vibe the hotel has from check-in to lifts to the rooms, it's also incredibly cozy with seats in the windows to enjoy the view and all the amenities you could possibly dream of.
May 2, 2013