Rated 5 out of 5 by hound4W Wonderful stay
attentive staff, pleasant decor, conveniently located, hip vibe
September 23, 2014
Rated 2 out of 5 by Philippe99 Not worth it.
I've been to other W's and very muched liked the experience, ambiance, and quality of the room. Unfortunately this W does not even come close to the other Ws. The A/C felt like it was blowing stale air all the time. The bed covers were very uncomfortable and felt like plastic. Not what I would expect out of a W for $317 / night. Overall the room and the hotel feels old and a bit run down. You can see mold between the tiles in the bathrroom. I also had the pleasure of seeing the construction of the new musuem 6ft from my window. Everymorning I could see the construction workers peering into room.
September 12, 2014
Rated 5 out of 5 by Berkhills Fun night in SF
This is a great place for a girls getaway! The bar has dancing at night and the chocolate Martina's are spectacular! Because it offers great nightlife, it was a little noisy at night.
September 14, 2014
Rated 4 out of 5 by Lori52 Nice hotel
My travel agent made the reservation for me and my daughter. The hotel is beautiful and the room was fabulous. It would have been nice to have free, in-room internet access. We were there for a conference and needed to access the internet via a laptop but couldn't! The business center was inconvenient and didn't properly print the documents we needed. Overall, we enjoyed our stay. The view from our room was spectacular. If you're looking for a hip, club-like atmosphere this is the place to be.
September 9, 2014
Rated 1 out of 5 by Steve9100 Room 2012
As a Platinum member of a competitor, I continue to give SPG a try when I can, but am consistently disappointed.
Room 2012 has an air pressure issue with the toilet that causes it to sound like an fire alarm, so when it started making the noise at 4am, I got dressed immediately and was about to leave the room when I noticed the sound coming from my own bathroom. Front desk knew about this problem ahead of time and quickly told me how to fix the issue -- but ABSOLUTELY unwarranted for a property like the W.
September 8, 2014
Rated 5 out of 5 by mochon1 great location ,lobby for youngsters, nice food
a young executives hotel music for young people the concept is modern and active not for seniors the lobby environment
September 11, 2014
Rated 3 out of 5 by Jack54NH Poor management
I checked into this hotel having been forced from our hotel in Napa due to the earthquake.
The person at the desk was very unhelpful and we had to wait several hours for a room...My Platinum status was not acknowledged in any way. The whole hotel was taken over by a large group who kept the bars (both) and living room area tied up so it was nearly impossible for anyone else to get a drink or a snack.
The room was tiny and not remarkable in anyway....but over $600/night. No restock on the bath products. Housekeeping closet was next door...door constantly slamming shut.
Overall a disappointing experience and not what I have come to expect at a W Hotel. I would not return.
August 27, 2014
Rated 4 out of 5 by GinaT Better than expected
The hotel is at a great location with easy access to restaurants and a Whole Foods is only 2 blocks away. The staff upgraded me to a corner room because of my Starwood membership status. That was a huge bonus!
September 8, 2014