Rated 4 out of 5 by EnvoyBoy Hotel has changed--for the better!
I have not previously been a fan of the W SF. Attitude, attitude, attitude. But I had to be in SF for five nights and this was the only hotel with the location I needed that had a room for all five nights available. So I booked it, unhappily. Things started as I was expecting: nobody at the front door to help with bags, couldn't find my reservation, no platinum recognition or upgrade. Same old, same old. However, over the five days I had a number of minor requests (e.g. housekeeping at a specific time; four hour rush laundry, etc.). Each request was happily received by the folks on the W/W line and each request was followed up by the W/W people to make sure it had been met to my satisfaction. I had only two occasions to interact with the folks downstairs but they were equally charming and friendly and helpful. Gone was all the attitude of before and the hip 20-somethings that know nothing about customer service. If you're like me and have previously written-off the W from past experience, I suggest you give it another try.
October 23, 2011
Rated 1 out of 5 by JG2013 great all around
came for meeting and got stuck another day due to east coast snow storm. bliss spa, gym, bar and restaurant at par with the best made for a great retreat. location can't be beat. the only thing needed is slippers in the room to walk on the cold marble floors.
February 10, 2013
Rated 5 out of 5 by Jason0131 good~
Good Service, Nice hotel!
January 26, 2014
Rated 5 out of 5 by DesignGuy949 Still one of THE places to stay in SF
I love this property as it's well located in the city-whether on business or vacation. I love it's away from Union Sq. yet a very easy walk. The remodel is great since my last stay and I certainly look forward to returning to this hotel on my next SF visit.
February 4, 2013
Rated 5 out of 5 by HoGeol Attention to detail
staff knew what I wanted.. before I asked..nice location..1st floor restaurant (Trace) was good..
January 13, 2014
Rated 3 out of 5 by Jerry77 Cleanliness
My room was not as expected for an SPG hotel. The floor had a large stain on the carpet and the shower had mildew between the tiles.
Also my room was not cleaned until I returned at 5PM and asked for it to be done.
The staff as always is great.
October 2, 2013
Rated 4 out of 5 by HNGH Fun Place to stay with family
We stayed here over Christmas eve and Christmas. We all had a great time. Great location to walk around downtown SF.
When ever we needed something, it was send up and the front desk always called to make sure we indeed have received what we asked for.
December 26, 2012
Rated 4 out of 5 by Neurmon Average stay
The location is great for access to the town, but even though I am eligible for early check-in and room upgrades, the early check-in was delayed and that was after I agreed to a room downgrade where the pricing was never adjusted. Very disappointed.
July 17, 2013
Rated 2 out of 5 by Sajflash Bad experience
This was the worst W experience for me. Bathroom was dirty, blood on the curtain and walls and sink did not drain. I called and requested the sink fixed, received a message indicating that it was corrected, however; still did not drain.
September 23, 2013
Rated 5 out of 5 by Carlos007 EVERYTHING WAS PERFECT
From the moment of valet and check in, this hotel exceeded my expectations. there was never a wait during any aspect of my stay. The room contained everything you could even expect to need for business or non business matters
Thank you W Hotel
March 1, 2013
Rated 5 out of 5 by Merry12 Amenities and location are great
We have always wanted to stay at a W Hotel. Glad we did. All staff very friendly and attentive. Enjoyed the food and beverage service. Atmosphere in lobby is great. Comfortable feeling. Lots of people mingling and relaxing. We will come again.
October 3, 2012
Rated 5 out of 5 by CBean Great Get Away
Check in was fast & courteous. The Acura ride was a unique treat. Valet was great - our vehicle battery went dead and they jumped started it and gave us water for our drive home. We had a wonderful stay on the busiest weekend of the year.
October 10, 2012
Rated 4 out of 5 by BIGEASYGIRL Great Location
Great location, within walking distance to shopping, restaurants etc., friendly staff, great view of San Francisco from our room. Wish there was a coffee pot in the room. Key card stopped working twice which was a bit of an inconvenience.
October 1, 2012
Rated 4 out of 5 by tik75 Great location but construction a problem
The staff and hotel were lovely but construction for MOMASF next door didn't allow sleeping past 7 am each day when the noise began. Nice room accommodations but prefer blackout shades to shutters that allow bright morning sunlight in.
June 16, 2013
Rated 4 out of 5 by wfanboy Nearly extreme wow
I had a beautiful extreme wow suite. The view was great, the room spacious. It just would have been nice to have things like the espresso machine supplies topped up each day and a sofa bed would have been handy in such a big room.
June 14, 2013
Rated 4 out of 5 by Marko73 Recent stay at the W San Francisco
I was recently in SF for business. The W is located within easy walking to the downtown core, seconds from the convention center and restaurants. The bars are fun, but a bit noisy for conversation.
November 11, 2013
Rated 5 out of 5 by Mark13 A great weekend
First time staying at a W hotel. Great ambiance, almost a Vegas-like feel, which is exactly what I was looking for in this trip. We used points and got a great room. Check in service was awesome. Bar/lounge area, very cool.
November 15, 2012
Rated 5 out of 5 by kk1223 Great Experience
Received an upgrade when we got to the hotel to a corner room. I was shocked at how big it was, especially for a City Hotel. Everything was clean and well done. Just a great experience. We are definitely coming back!!
December 13, 2012
Rated 5 out of 5 by Nellee This hotel was fun
Improve the quality and taste of the morning complimentary coffee
January 6, 2014
Rated 4 out of 5 by morgan1 Shower Cleanliness
grout in shower dirty, not a comfortable experience cleaning up and seeing mould.
Also the sheets after a mid afternoon nap where untucked as if they weren't big enough, and no turndown service so remained that way.
June 10, 2013
Rated 5 out of 5 by Andy247 Staff were fantastic
Cesar on reception was excellent. Really friendly and helpful all our queries.
Clay the bar guy was fun, chatty and a great laugh.
A really great hotel, good location. Very hip and happening bar, full every day!!
January 20, 2013
Rated 4 out of 5 by Kobe1116 Enjoyed my stay
Even though I enjoyed my stay in SF for the AKA International convention last July, I was a bit disappointed with the size of the room. The view of the city was nice and I especially appreciated the cleanliness.
April 6, 2013
Rated 5 out of 5 by SouthCityDoc OUTSTANDING!!!!!!
I have now stayed at 5 different W Hotels and though I have liked EVERY one of them W in San Francisco has been the BEST yet! From check-in to check-out everything we experienced was OUTSTANDING! THANK YOU!!
October 29, 2012
Rated 5 out of 5 by TechnoBroh Modern and impressive
The building itself is in a great neighborhood and has a fun bar for meeting up with friends or making new ones. The rooms are very modern, but comfortable for their size. I was very happy with the stay.
August 5, 2013
Rated 5 out of 5 by Beth13 Hip yet cozy
Even with the incredibly hip vibe the hotel has from check-in to lifts to the rooms, it's also incredibly cozy with seats in the windows to enjoy the view and all the amenities you could possibly dream of.
May 2, 2013
Rated 5 out of 5 by MikeL61185 Best W There Is
The W San Francisco is the best W there is. Great staff, fun decor, great location. Whenever I travel to SF, I stay in this hotel and always leave happy.
November 25, 2013
Rated 4 out of 5 by LARY NO IN-ROOM COFFEE
LOVE THE ROOM AND LOCATION. HATED THE TRACE RESTAURANT - FOOD CHOICES SO MINIMAL, AND THE BAR WAY TO NOISY WITH TECHNO MUSIC. NO RELAXING AFTER A LONG DAY AT ALL.
I LIKE TO HAVE A COFFE MAKER IN THE ROOM
April 23, 2013
Rated 3 out of 5 by Pingu Disappointing
With all the construction going on, the hotel was rather disappointing. As well, there were long waits for the elevator at an odd time (10pm??). A friend also got stuck in the elevator for two hours.
July 27, 2013
Rated 3 out of 5 by Rhonda888 Maid Services
I thought the hotel was great, i loved the bar area in the lobby. Had issues with my room never being cleaned. Luckily i am clean and they just brought me up some new towels and shampoo/etc.
April 30, 2012
Rated 5 out of 5 by KRaemuseB01 Enjoyed My Stay! Thank you !
This is the second time I have stayed at the W S.F. and enjoyed myself and the upgrade. The staff is always pleasant and helpful. I also enjoyed the breakfast at the hotel's restaurant.
February 10, 2013