Rated 5 out of 5 by tala Great Service
Everyone at the W was great. From the check in, the lounge, to the cleaning service. Our needs were definitely met. I thought it was extra sweet that Sarah, the girl who checked us in, noticed that it was my birthday and gave my husband and I complimentary drink vouchers.
The only downside was the Acura car service. Once we got there and tried to get a car, they were booked, saying they only have two cars out. I think they should get more cars so that people do not have to wait 2 hours to use that service.
June 10, 2013
Rated 1 out of 5 by Herb88 Poor customer service
I Paid extra 30 dollars for a room upgrade that included Internet access, but I was charged an extra 14,95 daily for Internet use, I had to call everyday of my stay to dispute it, the front desk would remove for that day, but it would showed again on the next, so it was a hassle to deal with their poor management.
Also the sound proof is very poor, as we were awaken on our second night twice as security had to come to the room carol the hall, and kept us up with their talk in the hallway. Very disappointed.
April 23, 2013
Rated 5 out of 5 by HoGeol Attention to detail
staff knew what I wanted.. before I asked..nice location..1st floor restaurant (Trace) was good..
January 13, 2014
Rated 5 out of 5 by NR56 My favorite SPG in San Francisco
The staff has always been amazing from check-in to Whatever/Whenever requests. The rooms are spacious and always clean. Every time I come to the area I try to stay at this hotel. It's modern and classy and the bathrooms are huge. The only drawback is the gym is small and in the morning before work it is really crowded.
January 10, 2014
Rated 5 out of 5 by Andrea22 July 21-27, 2012
I would like to say my stay was excellent. This was a very spectacular facility to stay at and I will definitely stay here again, if ever in San Francisco again. The staff was very friendly, accommodating and knowledgable about the city. I felt like a queen on the first night because when I entered the room I was pleasantly surprised with a complimentary cheese, wine, olives and cracker tray with a nice card welcoming to the facility. Thanks W San Francisco for making me feel like royalty.
August 9, 2012
Rated 3 out of 5 by cole424 Okay hotel - nice bar, dirty rooms
There was long curly black hair all over our shower which I assume was from the guest that stayed there before us. Very gross. The cable went out in the middle of watching a movie, and the restaurant food was overpriced and tasteless. On the upside, it has a great bar, and the lobby is nice. Best part about the stay was the Acura driver will take you most places in the city for free. He was very kind and pleasant and gave great recommendations.
November 30, 2011
Rated 3 out of 5 by Ernest35 San Fran W Stay
Unfortunately our experience was underwhelming. Both my wife and I had stayed at W Hotels across NA and the San Fran experience didn't live up to our expectations. The room was tiny, the walls were paper thin, the bed covers and blankets were falling apart.
Overpriced and under achieved.
I don't know if our experience would have been different in a different room, but we would not repeat the experience.
Thanks for considering our comments.
September 20, 2012
Rated 5 out of 5 by Jac29 excellent as expected
All features for comfort were attended to. ipod charger, desk top amenities, food and snacks. Bathroom and bedroom very well kept. Bathroom toiletries should include a shower cap though.
October 18, 2013
Rated 5 out of 5 by vanariesboy Comfortable rooms, attentive staff made a wonderful vacation
We stayed five nights at the W San Francisco while on vacation in late July 2013. This hotel is conveniently located in SOMA, about two blocks south of Market Street. Access from the airport is easy by BART to the Montgomery Street station.
The W has a reputation for a busy lobby with loud music playing. This is well-deserved: the lobby was hopping most of the time we were there. It wasn’t disruptive to our stay, though: none of the music carried up to our floor (the 20th) and, in fact, the room was very quiet and we never heard sound from the hallway or the adjacent rooms.
Despite being an SPG Platinum member, the hotel offered only a one-level upgrade, from a “Wonderful” to a “Spectacular” room – this was still the most basic room at this hotel, but on a higher floor. The room was very cutely decorated, with little knick-nacks all over the place, including a light-up, colour-changing Buddha. In addition to a fully stocked minibar, there was a bottle of wine and several bottles of hard alcohol placed around the desk area. On a more practical note, there was a nifty device on the desk capable of charging numerous brands of cell phones, as well as five other plugs at desk level for computers or other devices. The ‘little things’ were done nicely, like a light in the closet that turns on automatically when you open the door. There was also a cozy window seat with a nice view of the Bay Bridge.
The bathroom was bright and clean. The “Bliss” bath amenities, especially the lemon-scented soap, face wash, and body butter cream, were delightful as always.
The best feature of the room, however, was the bed. We had a king-size pillow-top bed with just the right combination of support and softness. We slept soundly every night of our stay.
The room did not come equipped with a coffee maker, but the hotel will provide a Keurig machine at no charge upon request. However, the coffee and condiments are not refreshed daily by housekeeping; you need to call and ask. The Whatever/Whenever service is always attentive, though.
Unique among Starwood hotels, the W chain has an iPhone app that, among other things, allows guests to make requests, order room service, etc., without having to pick up the phone. Unfortunately at the W San Francisco the app didn’t work properly, and produced a ‘server error’ at the very final stage of ordering. No worries, though: the “Whatever/Whenever” service always picked up the phone immediately, addressed me by name, and were happy to meet any request. Overall, we found the level of service by hotel staff to be among the best we’d ever received in a hotel.
The fitness centre is located in a nice, bright area on the fourth floor. There is a shallow swimming pool and a hot tub, both located under a large skylight. The pool area is open until midnight, which is a major plus because it allows evening time in the hot tub after families and small children have gone to bed.
The fitness centre itself has a good number of up-to-date cardio machines, but is really lacking in the strength department. There is really no available floor space for stretching, and has only one rack of free weights and one multi-purpose weight/pulley machine. The biggest problem, however, surrounds the cardio equipment: the ceiling is too low, and as a 6’3” person I hit my head several times while using the elliptical and treadmill. This safety concern must be remedied as soon as possible.
We ate breakfast each morning in the hotel restaurant, Trace. There is no buffet but the menu offers a reasonable selection. The items were tasty with generous portion sizes. At this hotel, the SPG Platinum breakfast benefit is a $15 credit per person, which will cover about half the items on the menu. It does *not* cover the absurdly high $5.50 cost of coffee, however. In fact, the very same coffee is available for free each morning a few paces away in the bar.
A unique feature of W Hotels is the “Acura Experience” car service. Despite the text in the hotel’s guest directory, the service is in fact only available afternoons. We used it to go to an out-of-the-way museum, and both the car and driver were very pleasant; the driver even suggested other destinations in the same area. There is an on-board video touting the Acura’s features, but the sales pitch was low-key and a small price to pay for this complimentary service.
Overall, we were very impressed with our stay at the W San Francisco. Without exception, the staff were attentive and friendly. Even our basic room was quiet, comfortable, and restful. We will definitely stay here again.
Tip: take the time to explore your room. The nooks and crannies are packed with small delights.
November 17, 2013
Rated 5 out of 5 by Dad201303 people make the difference
have stayed here multiple times, with kids, and despite the trendier clientele here, our family of 4 always get the red carpet treatment. We needed some swim goggles of all things so the kids could enjoy the pool, and Robert from the Bliss Spa not only tracked some down for us, he hand delivered them to us at the pool. I thought, wait am I back traveling in Asia? I haven't seen this level of service in a long while.
April 1, 2013
Rated 5 out of 5 by Butch Service
This hotel went out of their way to provide a long lost feature-- SERVICE--- We were delighted. I forgot some items I needed and they actually sent someone to the store to get them for me, without charging. That is unheard of in the USA.
Being provided with water, coffeemaker and just good attentiveness was a delight.
This was my first stay at a W Hotel and now I am sure there will bge many more.
February 19, 2013
Rated 5 out of 5 by Crowsnestster A pretty hotel
I enjoyed my stay at the W once again. A view of the Bay Bridge, cleanliness, and great service.
All wrapped up in a pretty package!
October 15, 2013
Rated 5 out of 5 by Sthenos This hotel was great- great rooms, great location, great staff, great food!
We had a wonderful time- our room was beautiful and spacious, the hotel staff was friendly and very helpful with restaurants and local attractions- everything was just perfect!
October 5, 2013
Rated 5 out of 5 by 68Gabriele Leisure Stay
The best hotel in San Francisco. Service incredible and also the perfect place to stay well and have a nice time. The restaurant very good. The spa perfect. Location no better location
October 2, 2013
Rated 5 out of 5 by 1Rachael Excellent
Sara at the front desk was warm & welcoming when I walked up for check in. She was so professional, helpful, and a great first impression of the hotel. She also recommended Trace restaurant for breakfast; and helped me with scanning document and mailings. I was so delighted with the level of service and what was the most convenient hotel for my business travels.
June 18, 2013
Rated 5 out of 5 by Codydham1 Excellent
Was very happy with my stay here. The staff was very friendly and I had no issues with any part of my stay. They had very good recommendations for entertainment and restaurants. Room was very clean and the view was amazing. It's definitely worth getting an ocean view.
I have stayed at a few SPG hotels in the area (there are around 5) and this was by far the most enjoyable.
August 13, 2012
Rated 5 out of 5 by Monique60 Excellent Stay
This hotel is in a great location in San Francisco. Walking distance to an amazing mall and wonderful city view. The staff was very attentive and I loved the ambiance of my room. I didn't spend time in the bar or restaurant but those that did seemed to be having a great time. The high window seat in my room was one of its best features. I was able to comfortably sit in the window, complete my paperwork, and admire the great view. I will definitely stay here again.
November 27, 2013
Rated 5 out of 5 by Shirlkmo Great experience
Repeat visit to hotel and I will come back again!
October 8, 2013
Rated 5 out of 5 by AFandLM The W Staff was incredible
Everyone at the W were so helpful and friendly. I had to postpone my stay for a week and the Manager, M. Pace was very understanding and let us come a week later. We were treated royally from the moment we step out of the car. Everyone remembered our names and we never had to ask for anything except for the car when we had to leave. We'll be back soon.
September 17, 2012
Rated 5 out of 5 by TT71 Exceptional Service
What a great property. Alex and Nicholas went above and beyond to make sure my stay was amazing.
October 2, 2013
Rated 5 out of 5 by EastCoasters123 Great Stay
Level of service is amazing with solid follow-through and up. The Acura service/promotion was great; we were fortunate to be able to use it last minute. Staff was great in helping us get through the heavy traffic surrounding the hotel area.
After running a half marathon that morning we're starving. Our room service dishes were very good!
June 17, 2013
Rated 4 out of 5 by ch0wd0wn Parking Challenges
This hotel needs better parking options. Everything else was great, but I had to park over 2 blocks away and carry all my luggage's in the cold.
January 6, 2014
Rated 5 out of 5 by cdotuntitled Last night in San Fran
Stayed there on the last night of my vacation, lovely Bliss spa treatment, really relaxing. The only bad thing was that the water pressure wasn't strong enough... which is quite unexpected. But other than that, everything was magnificent. Staff was great, the room decor was really unique, etc. Definitely worth staying there!
May 19, 2013
Rated 5 out of 5 by Nellee This hotel was fun
Improve the quality and taste of the morning complimentary coffee
January 6, 2014
Rated 5 out of 5 by JPSandS Well-designed, professional staff
W Hotel San Francisco is the best W I have stayed in. The rooms were stylish and comfortable, the view out my window was great, the proximity to shopping and sites was perfect, and the hotel staff members were very friendly, helpful and intuitive to the guests needs.
July 13, 2013
Rated 5 out of 5 by Spgs13 W=Wow
Had a great 5 days at the W. Any question and just about any request was greeted warmly and quickly.
This hotel is ultra hip and mostly quite young.
Trace restaurant has great food and concept, however service was a bit slow on Sunday for their "Brunch".
July 7, 2013
Rated 5 out of 5 by Campos64 Great hotel
have stayed here many times.
excellent location and service.
dined at restuarant for breakfast and dinner most days and service was excellent and food great.
only issue was the elevator/lift noise we experienced from our corner room on 30th floor
July 22, 2012
Rated 5 out of 5 by Kai67 Great Plöace to stay
Booked a Fabulous Suite and got an UG to Extreme Wow! It was WOW indedd
August 22, 2013
Rated 5 out of 5 by StealthOperator W For Wonderful
Frequently stay in Starwood hotels in Asia, first stay at W San Francisco. Hotel meets all expectations and consistency for W standards.
You will truly get a good nights' rest at this particular hotel.
August 28, 2012
Rated 4 out of 5 by MarkTexNYC Lives up to W expectations
I like this W, I really do. Via Platinum status, I've been spoiled over the past few years with some pretty sick upgrades (on a consistent basis). I didn't get much of an upgrade here, but that didn't stop me from seeing value in this property. I was also really disappointed that my Suite Night Awards didn't go through--as I saved them specifically for this stay.
Location: central to lots in SF proper. If you don't know the area well, this is a good point to base yourself (to be able to explore). Be sure to take advantage of the free Acura service (they take you TO, but not pick you up).
We were in a Cool Corner Room. Decent views. Impeccably clean. Great Asian-inspired design with some fun features. Was surprised to see a normal old school tub (no walk in shower). Comfy W bed. Cool seating area (invoking a Bay Window, I'm guessing?).
Great service, of course. We had bikes and they took care of them with no fuss (and for free). The Living Room is hip (and often hopping) (HA). Lots of OOONCE OOOONCE, especially on weekends and late nights.
As always, the Bliss products are heavenly.
July 10, 2012