Rated 2 out of 5 by JaneH needs improvement
The bar staff was terrible, The front desk staff was inefficient and the toilet in the bathroom was dirty when we finally checked in much later than promised.
December 29, 2013
Rated 4 out of 5 by brinycbri Awesome staff - Clean but oldish rooms
Love the vibe here. Rooms - are spacious with good views and very clean. The rooms are a little run down with chipped paint, older furniture, loose wallpaper, but still okay. Bathrooms are large and amenities rule
People here are great. Awesome customer service. Special shout out to Marlene at the front desk. Professional, super kind, and really made me like this place.
The pool was closed and the gym was temporary. Wished management told me this when we booked. Disappointed there. But all else would recommend.
May 6, 2014
Rated 2 out of 5 by Ted101 Terrible customer service experience
The main issue was that they didn't check us in until 4:30pm, were not particularly apologetic and made no effort to try and reduce the inconvenience this caused.
I've stayed in every starwood hotel in SF and the W has the worst service.
August 1, 2012
Rated 3 out of 5 by LCM1 fair
gave me an unlcean (beds not made, trash, etc.) room. then gave me a nice room with a room light that didn't work. i asked a few times to have it fixed and it never happened.
December 6, 2013
Rated 1 out of 5 by RobertO Going downhill fast......
Very disappointing stay! I have stayed there over 20 times before but it seems this hotel is going downhill.
Maintenance of rooms is poor!
Suggest you go elsewhere - this hotel is no longer worth the money!
February 14, 2013
Rated 5 out of 5 by Jac29 excellent as expected
All features for comfort were attended to. ipod charger, desk top amenities, food and snacks. Bathroom and bedroom very well kept. Bathroom toiletries should include a shower cap though.
October 18, 2013
Rated 5 out of 5 by StealthOperator W For Wonderful
Frequently stay in Starwood hotels in Asia, first stay at W San Francisco. Hotel meets all expectations and consistency for W standards.
You will truly get a good nights' rest at this particular hotel.
August 28, 2012
Rated 4 out of 5 by MarkTexNYC Lives up to W expectations
I like this W, I really do. Via Platinum status, I've been spoiled over the past few years with some pretty sick upgrades (on a consistent basis). I didn't get much of an upgrade here, but that didn't stop me from seeing value in this property. I was also really disappointed that my Suite Night Awards didn't go through--as I saved them specifically for this stay.
Location: central to lots in SF proper. If you don't know the area well, this is a good point to base yourself (to be able to explore). Be sure to take advantage of the free Acura service (they take you TO, but not pick you up).
We were in a Cool Corner Room. Decent views. Impeccably clean. Great Asian-inspired design with some fun features. Was surprised to see a normal old school tub (no walk in shower). Comfy W bed. Cool seating area (invoking a Bay Window, I'm guessing?).
Great service, of course. We had bikes and they took care of them with no fuss (and for free). The Living Room is hip (and often hopping) (HA). Lots of OOONCE OOOONCE, especially on weekends and late nights.
As always, the Bliss products are heavenly.
July 10, 2012
Rated 5 out of 5 by 68Gabriele Leisure Stay
The best hotel in San Francisco. Service incredible and also the perfect place to stay well and have a nice time. The restaurant very good. The spa perfect. Location no better location
October 2, 2013
Rated 5 out of 5 by Sthenos This hotel was great- great rooms, great location, great staff, great food!
We had a wonderful time- our room was beautiful and spacious, the hotel staff was friendly and very helpful with restaurants and local attractions- everything was just perfect!
October 5, 2013
Rated 1 out of 5 by Formerlyloyal Poor loyalty
Made RSVP 2 months early with clear preference and assigned an inadequate room for an entire week. What's the point of being a member and/or reserving in advance - zippo.
January 9, 2012
Rated 2 out of 5 by TheWainingW Worst. Place. Ever.
Come on! Years of running the extension of a club/bar into a hotel has worn on you. Time to re-group and clean up a bit and get your hotel hat in-order.
September 7, 2013
Rated 5 out of 5 by Crowsnestster A pretty hotel
I enjoyed my stay at the W once again. A view of the Bay Bridge, cleanliness, and great service.
All wrapped up in a pretty package!
October 15, 2013
Rated 2 out of 5 by Travel1 W lacks concern for cleanliness
Bathroom towels, washcloths, rug, and robes had spots on them, and they were worn. Clearly, W in SF lacks concern for cleanliness.
March 4, 2013
Rated 5 out of 5 by bobaustin Great place
Very convenient to Moscone. Restaurant was great. Service was great. Room was great. What more could you ask for.
May 14, 2012
Rated 5 out of 5 by TT71 Exceptional Service
What a great property. Alex and Nicholas went above and beyond to make sure my stay was amazing.
October 2, 2013
Rated 5 out of 5 by Jessiethedog Top notch service
Concierge team was great at recommendations on dining, getting around, and arranging entertainment.
July 7, 2013
Rated 5 out of 5 by JF35 Front Desk is Awesome
I was given the high floor, person who checked me in was professional, nice and courteous.
February 17, 2013
Rated 5 out of 5 by sheratonian Location is great. Parking nearby
All good. The only item is the air vent. It blows directly to our heads while sleeping.
September 6, 2012
Rated 1 out of 5 by nowforme subpar experience
of all the starwood properties i've stayed at in the us and internationally, the W at SF was one of the most disappointing. lack of customer service, lack of spg recognition, multiple phone calls and follow ups on requests and questions on my part (the opposite of their "whatever, whenever" motto. addressing me by the wrong name multiple times during my stay-- had to correct multiple times (they should have just kept it to Ms. if the staff weren't sure). window panels in the room were peeled off and hanging on a hinge but covered by the curtain. lack of door for the bathroom (not ideal when sharing room with someone else). lack of responsiveness from housekeeping for restocking throughout the day (yes, had to request multiple times before housekeeping came). no suite at this hotel w/ 2 beds. no executive lounge. even though they advertise the acura service, they were completely unavailable during the week we stayed at the property. also never returned my voicemail... had to call them back on my own.
the breakfast at trace was delicious.
i am purposely staying at another W in my recent trip to NYC to see if the unhelpful and pretentious staff is a trend at the W or if it's just exclusive to SF.
February 1, 2012
Rated 5 out of 5 by Kai67 Great Plöace to stay
Booked a Fabulous Suite and got an UG to Extreme Wow! It was WOW indedd
August 22, 2013
Rated 2 out of 5 by Parimeta Parking is the worst
Staff are not friendly.
Front desk is not helpful
Would not recommend
June 18, 2013
Rated 5 out of 5 by Shirlkmo Great experience
Repeat visit to hotel and I will come back again!
October 8, 2013
Rated 2 out of 5 by KS36 Receipt
Noisy room, and no attention to details from receptionists.
August 30, 2013
Rated 5 out of 5 by audny Gracious, Professionl, Welcoming ... Cool!
The staff is excellent. Every staff member wants to please and make your stay the best ever. They all succeed. The front office personnel are extraordinary. I wish I could remember all of their names: James, Ximena, Natalie, Marlene; Alex at the Concierge's Desk and the other concierges that I can't remember; the bellhops and doormen are full of vibrancy and smiles and are so willing to "make your day," and they certainly do! Extraordinary hotel with an extraordinary staff!!! Thanks!!!
May 5, 2014
Rated 5 out of 5 by NMolaie23 Such a wonderful stay at the W!
My boyfriend and I recently stayed at the W San Francisco and couldn't have had a better experience! The hotel itself was gorgeous, super clean, had all the amenities you could need, and had a nice trendy vibe. The location was perfect, walking distance of everything (BART, union square, Chinatown, etc). We used the complimentary Acura car service and were accommodated right away which was awesome and our driver was awesome! He was super friendly and helpful. The assistant manager Claudia knew we were there to celebrate our anniversary and went above and beyond to make our stay as special as possible! I had emailed her the day before check in to see if it was possible to check in early and even though the hotel was sold out not only did they accommodate us with early check in but Claudia treated us to a room upgrade with a beautiful view! Later that evening we were surprised with a room service delivery of appetizers, deserts, and free cocktails. Claudia also left us a super sweet hand written note as well wishing us a happy anniversary. Of all the hotels we have stayed at I've never had such a genuine experience with the staff like the way Claudia made us feel on this trip at the W. She made us feel truly special and we will definitely be staying here again at our next trip up to San Francisco.
April 7, 2013
Rated 3 out of 5 by shawn211 N ice but wifi issues
My one night stay at the W was nice and met expectations. My only challenge was I was unable to login to my internal vpn which was key because I needed to do work.
Overall the staff was top notch, help me print tickets to the Giants game, were quick to get my bags and willing to help me get a cap.
May 15, 2014
Rated 4 out of 5 by lvega5536 W Valentines
My wife and i traveled to San Francisco for an early Valentines day celebration. The staff, and our ambassador worked extremely hard to help me surprise her with a heart felt welcome to start our weekend. They brought local flowers, her favorite wine, printed out pictures of us put them on the bed, and had our favorite song playing. The staff was always there to help, and the best experience was how quickly they were able to accommodate and always making sure if there was anything else they could do. I would highly recommend this hotel and starwood., i'm a loyal ambassador guest and my loyalty to the Starwood brands grow due to experiences such as this one.
February 5, 2014
Rated 5 out of 5 by LizFromBoston Stylish, comfortable hotel
The lobby lounge is beautiful and comfortable and offers a cozy space to unwind, which we desperately needed and availed ourselves of. We checked in a bit early, which turned out to be fine, and had a leisurely stay. Location is stellar - walking distance to excellent cafes. It'd be helpful if information like "what floor is the restaurant on" were listed anywhere in the hotel guide (it isn't - frustrating) and if coffee-making facilities are available, please just provide them rather than making the guest ask for them. My only other quibble is the entrance through the bar - loud disco music when arriving back after a tiring night, jarring - avoidable if you go around to the other entrance, but eh. Overall, the room was beautiful and comfortable, the hotel staff were breathtakingly helpful and kind (every single one of them!), we loved the lobby lounge in late afternoon and the food we had unwinding there was superb. It was a relief to relax and just trust that whatever we ordered would be fantastic, and that our waitress would take excellent care of us, and those things were true. There are lovely touches everywhere - the concierge desk had some refreshing lemonade and fresh apples available, loads of plugs on the desk in the room for charging up our various devices, the corner window seat/couch was cozy, the elevators are even decorated inside with scented oil and eye-catching 3-D artwork. There's a tiny bit of room for improvement, but this was an excellent place to be. Thank you!
August 28, 2012
Rated 3 out of 5 by afuka Unisolated Business center
It was the most awful experience at business center in hotel I have ever had. There was not isolated business centre.
I had to use Business Centre in the middle of night and had a lot of problem with noise coming from the bar and restaurant on the floor below. Additionally, in that night, a sanitary engineer came and started to work at toilets near by. While I was in net conference with people abroad, he kept making big noise and spoiled the conference.
A time when I need to use business centre is either early in the morning or late in the night. That is before or after normal business hours. Business centre should be designed for quiet environment.
August 10, 2013