Rated 4 out of 5 by Mpedersen Great location
The hotel is starting to look a little run down and from an eating perspective, choices are too limited. We know that parking is expensive all over SF, but $60 per night to park a car just seems a bit excessive.
Staff was great and we received some nice notes and gifts from hotel during stay.
January 5, 2014
Rated 4 out of 5 by Aegina Beautiful, modern hotel
The location and accommodations here were excellent -- my daughter and I were able to watch the New Year's Eve fireworks from our large window (complete with window seat!) and we loved the stylish furniture as well as the foot massager under the desk. Other perks included the small gift given to my daughter at check-in and a bottle of champagne for New Year's.
I was somewhat surprised that there wasn't a kettle in the room, although Whatever/Whenever promptly brought one upon request (I like to have hot beverages throughout the day.) I didn't expect there to be as many scuffed and scratched areas as there were (in the bathroom, on the cabinets, etc.) But my biggest disappointment was that the hotel charges $14,95 a day for basic in-room internet. That is astounding when you consider that virtually all other hotels (including budget hotels) provide free WiFi. To her credit, the guest service agent checking me out removed the charge when I questioned it, but this fee seems to be unnecessarily petty of the W.
January 2, 2014
Rated 1 out of 5 by Happytraveller788 Disappointed
This is our first night at the hotel, another three nights to go. We are disappointed already. This hotel is not family (ESP kids) friendly. The front desk staff is not friendly. The bed size is too small, the bath tub is not clean...... Not recommend for family holiday stay
November 30, 2013
Rated 5 out of 5 by WorldTraveler73 Excellent Rooms and Staff
Very nice rooms, especially the corner rooms with a cozy corner area for having drinks, chatting or playing a board game. Staff were very friendly and helpful with everything. The South of Market location close to Union Square, MOMA and nightlife is also very convenient.
November 25, 2013
Rated 5 out of 5 by JPSandS Well-designed, professional staff
W Hotel San Francisco is the best W I have stayed in. The rooms were stylish and comfortable, the view out my window was great, the proximity to shopping and sites was perfect, and the hotel staff members were very friendly, helpful and intuitive to the guests needs.
July 13, 2013
Rated 3 out of 5 by kcplanner OK place ... look at other properties, first
Bliss spa was terrible !! We also had hot water issues and on one day had not hot water at all !! A comped movie doesn't make up for not being able to have a shower ! Bar staff is not consistent with drinks. Hotel feels a bit dated.
January 2, 2014
Rated 2 out of 5 by AP11 W San Francisco - Too much construction
When booking this hotel via spg site there was not an indication of the construction that was happening around the hotel or at the property.
Due to this, the experience in Downtown San Francisco was very challenging. The make shift gym was in a small space covered with white tent. Condition was crammed, and very sub par to W/Starwood standards.
Construction around the property while it is out of your control, it would have been better to receive notice about this. At minimum recommend it being reflected in the room rates for guest.
The staff on site was very understanding to help accommodate a room change immediately. Our original room was very dark due and look directly into the construction zone. Fortunately staff helped improve our location which we appreciated very muhc.
June 25, 2014
Rated 5 out of 5 by Robb2103 Great as always
Great hotel with a great location!
July 12, 2014
Rated 5 out of 5 by Spgs13 W=Wow
Had a great 5 days at the W. Any question and just about any request was greeted warmly and quickly.
This hotel is ultra hip and mostly quite young.
Trace restaurant has great food and concept, however service was a bit slow on Sunday for their "Brunch".
July 7, 2013
Rated 5 out of 5 by Manju Great hotel
have stayed here many times.
excellent location and service.
dined at restuarant for breakfast and dinner most days and service was excellent and food great.
only issue was the elevator/lift noise we experienced from our corner room on 30th floor
July 22, 2012
Rated 3 out of 5 by Jo199987 Dog issues
First time at a W hotel. Disappointed as there was a barking dog next door. Also when I asked for herbal tea to go with Keurig machine, we were delivered caffeinated teas and one decaf Lipton (ugh) tea bag. Probably will not return.
November 30, 2013
Rated 2 out of 5 by Ted101 Terrible customer service experience
The main issue was that they didn't check us in until 4:30pm, were not particularly apologetic and made no effort to try and reduce the inconvenience this caused.
I've stayed in every starwood hotel in SF and the W has the worst service.
August 1, 2012
Rated 2 out of 5 by MEG1234 Staff needs help
No baggage help, poor recognition of SPG and upgrade amenities, front desk should not be trained while a customer is trying to check in
February 3, 2014
Rated 1 out of 5 by RobertO Going downhill fast......
Very disappointing stay! I have stayed there over 20 times before but it seems this hotel is going downhill.
Maintenance of rooms is poor!
Suggest you go elsewhere - this hotel is no longer worth the money!
February 14, 2013
Rated 5 out of 5 by StealthOperator W For Wonderful
Frequently stay in Starwood hotels in Asia, first stay at W San Francisco. Hotel meets all expectations and consistency for W standards.
You will truly get a good nights' rest at this particular hotel.
August 28, 2012
Rated 4 out of 5 by MarkTexNYC Lives up to W expectations
I like this W, I really do. Via Platinum status, I've been spoiled over the past few years with some pretty sick upgrades (on a consistent basis). I didn't get much of an upgrade here, but that didn't stop me from seeing value in this property. I was also really disappointed that my Suite Night Awards didn't go through--as I saved them specifically for this stay.
Location: central to lots in SF proper. If you don't know the area well, this is a good point to base yourself (to be able to explore). Be sure to take advantage of the free Acura service (they take you TO, but not pick you up).
We were in a Cool Corner Room. Decent views. Impeccably clean. Great Asian-inspired design with some fun features. Was surprised to see a normal old school tub (no walk in shower). Comfy W bed. Cool seating area (invoking a Bay Window, I'm guessing?).
Great service, of course. We had bikes and they took care of them with no fuss (and for free). The Living Room is hip (and often hopping) (HA). Lots of OOONCE OOOONCE, especially on weekends and late nights.
As always, the Bliss products are heavenly.
July 10, 2012
Rated 3 out of 5 by LCM1 fair
gave me an unlcean (beds not made, trash, etc.) room. then gave me a nice room with a room light that didn't work. i asked a few times to have it fixed and it never happened.
December 6, 2013
Rated 5 out of 5 by Jac29 excellent as expected
All features for comfort were attended to. ipod charger, desk top amenities, food and snacks. Bathroom and bedroom very well kept. Bathroom toiletries should include a shower cap though.
October 18, 2013
Rated 2 out of 5 by JaneH needs improvement
The bar staff was terrible, The front desk staff was inefficient and the toilet in the bathroom was dirty when we finally checked in much later than promised.
December 29, 2013
Rated 5 out of 5 by 68Gabriele Leisure Stay
The best hotel in San Francisco. Service incredible and also the perfect place to stay well and have a nice time. The restaurant very good. The spa perfect. Location no better location
October 2, 2013
Rated 5 out of 5 by Sthenos This hotel was great- great rooms, great location, great staff, great food!
We had a wonderful time- our room was beautiful and spacious, the hotel staff was friendly and very helpful with restaurants and local attractions- everything was just perfect!
October 5, 2013
Rated 1 out of 5 by Formerlyloyal Poor loyalty
Made RSVP 2 months early with clear preference and assigned an inadequate room for an entire week. What's the point of being a member and/or reserving in advance - zippo.
January 9, 2012
Rated 4 out of 5 by Jps1 Cool features here!
I enjoyed the appearance of the hotel, aside from the construction. I'm sure when they are complete it will be even nicer!
July 9, 2014
Rated 2 out of 5 by TheWainingW Worst. Place. Ever.
Come on! Years of running the extension of a club/bar into a hotel has worn on you. Time to re-group and clean up a bit and get your hotel hat in-order.
September 7, 2013
Rated 5 out of 5 by Crowsnestster A pretty hotel
I enjoyed my stay at the W once again. A view of the Bay Bridge, cleanliness, and great service.
All wrapped up in a pretty package!
October 15, 2013
Rated 2 out of 5 by Travel1 W lacks concern for cleanliness
Bathroom towels, washcloths, rug, and robes had spots on them, and they were worn. Clearly, W in SF lacks concern for cleanliness.
March 4, 2013
Rated 5 out of 5 by michaelmrosen Amazing hotel, fabulous service
I've stayed at the W SF several times now, and each time has been spectacular. The facilities are modern and clean, the staff is incredibly helpful, and the food is terrific. This last time, Vik (the manager on call) was especially great and gave me a complimentary upgrade to an Extreme Wow Suite.
July 5, 2014
Rated 3 out of 5 by AK74 Ok
This hotel is in a good location, but I expected more based on stays at other W Hotels. We were there for 3 days and our room was never cleaned- had to call and request clean towels. Other than that, the staff was nice.
July 7, 2014
Rated 5 out of 5 by bobaustin Great place
Very convenient to Moscone. Restaurant was great. Service was great. Room was great. What more could you ask for.
May 14, 2012
Rated 5 out of 5 by TT71 Exceptional Service
What a great property. Alex and Nicholas went above and beyond to make sure my stay was amazing.
October 2, 2013