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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 502 reviewers.
Rated 2 out of 5 by Internet charges and room facility While checking in, Priya told me Internet was paid for by the convention room block fare and then when I told the staff at checkout it should be removed, they said I was wrong. I said, please check with Priya and they refused. He also said other attendees at the convention had the same confusion. Also, why is there not a coffee maker in the room even if it was just to heat some water? (San Fran location on Mission St, across Moscone and Chevys) May 23, 2014
Rated 5 out of 5 by Fabulous We had a great girls weekend at The W! Thanks for an amazing stay! I want to give extra accolades to Claudia Nuta. She went above and beyond to assist me with reservations and a package that had a couple of roadblocks. She took it in stride, was incredibly helpful and worked everything out in the end. Not only did she help out with securing my package deal, she had a lovely cheese board delivered to our room on the first night. What a great surprise! Love the service at The W from everyone we encountered, but Claudia stood out! Thanks so much for an incredible weekend! May 16, 2014
Rated 3 out of 5 by N ice but wifi issues My one night stay at the W was nice and met expectations. My only challenge was I was unable to login to my internal vpn which was key because I needed to do work. Overall the staff was top notch, help me print tickets to the Giants game, were quick to get my bags and willing to help me get a cap. May 15, 2014
Rated 5 out of 5 by Style & substance For downtown San Francisco, The W is a strong combination of comfort, functionality and style. the staff is naturally friendly and the facilities allow you to feel special. May 14, 2014
Rated 1 out of 5 by great hotel noisy downstairs bar; make sure you look upstairs May 12, 2014
Rated 4 out of 5 by Miss the Acura experience I got used to have access to the Acura car. I wish you would bring it back. May 10, 2014
Rated 1 out of 5 by this hotel needs improvements the bed was terrible the toilet broke the television system failed the spa was primitive May 10, 2014
Rated 3 out of 5 by Things have changed... I've had the pleasure and privilege of staying in W Hotels since early in 2002. I've been to the San Francisco location three times and have spent over a dozen nights in Seattle. For whatever reason I remember my 2003 stay in SF to have been much nicer than our recent stay- May 2014. All of my visits have been in a Fabulous King Corner room. First I want to mention that I think Starwood has made a mistake pulling the small CD player from the rooms. In times past when entering the room the lighting would be set and the signature "W" CD playing. I loved it. Since sometime around 2006 that device has been pulled and one has to use the television/dvd combo to listen to the disc. Unfortunately that requires leaving the television on while listening. The light from the screen ruins the atmospheric ambience of the room as well effects the views. It's also a bit of a challenge finding the correct input setting with the remotes given. I'm fairly tech savvy, but it still took me a few minutes to complete the task. I made mention of this in Seattle. I was told to put a towel over the screen. Our last stay was in room 2202. Upon entering the room I immediately noticed as to how dirty the windows were. Pretty bad. I never remember that being the case on any of my stays past. One of the windows also had a broken seal- dirty between panes. A while later we found that housekeeping had apparently missed stocking the bathroom with bath towels. After contacting ~WW~ two towels were brought up to the room. I thought two was a little ridiculous being that almost every female I know uses two towels. After coming back from diner, I decided to grab some time on the internet. I immediately found the $14.95/$19.95 daily charge. I mean really? I can understand paying for non essential items used in the room, but internet? My first thought was this will be my last stay at a Starwood property. I had elected the "Green Service" which I thought meant that towels hanging up would stay and that the sheets wouldn't be changed. Later the next day I found that by selecting it we'd lost all services to the room. Not even the coffee was replenished. I immediately changed that mistake. I will say that after having the room serviced everything with exception to the windows was clean and in the order I was accustomed to. Note: Initially the room wasn't as clean as in times past. I also noticed that the towels provided were well worn and not at all plush. On a positive note, the staff was very attentive and helpful. Back to the internet, I might suggest if you feel it's necessary to charge, allow a basic 1.5 service free and charge for high-speed. May 7, 2014
Rated 4 out of 5 by Awesome staff - Clean but oldish rooms Love the vibe here. Rooms - are spacious with good views and very clean. The rooms are a little run down with chipped paint, older furniture, loose wallpaper, but still okay. Bathrooms are large and amenities rule People here are great. Awesome customer service. Special shout out to Marlene at the front desk. Professional, super kind, and really made me like this place. The pool was closed and the gym was temporary. Wished management told me this when we booked. Disappointed there. But all else would recommend. May 6, 2014
Rated 5 out of 5 by Love this Hotel Love staying at this hotel. The staff is excellent, and we love the food in the restaurant. May 5, 2014
Rated 5 out of 5 by Gracious, Professionl, Welcoming ... Cool! The staff is excellent. Every staff member wants to please and make your stay the best ever. They all succeed. The front office personnel are extraordinary. I wish I could remember all of their names: James, Ximena, Natalie, Marlene; Alex at the Concierge's Desk and the other concierges that I can't remember; the bellhops and doormen are full of vibrancy and smiles and are so willing to "make your day," and they certainly do! Extraordinary hotel with an extraordinary staff!!! Thanks!!! May 5, 2014
Rated 5 out of 5 by The W (for the win) Although expensive (what isn't in SF?) the hotel was in a perfect location. Staff was friendly and helpful. Trace bar was an awesome spot to relax after conference and for a late night drink... May 4, 2014
Rated 3 out of 5 by SF biz trip Another all too short visit to one of my fave cities. Hotel is in a good location. Getting a little worn around the edges. Time for a face lift which is in the works, I believe. May 2, 2014
Rated 3 out of 5 by Not as splendid as usual I hate to write this because I am a very frequent guest at the SF W, love the people there, and have been treated royally over the years. Working in SF, it has been my home-away-from-home. As recently as a week ago, Claudia Nuta sent to my room a lovely cheese/cracker/nut tray after there had been a service mix up...greatly appreciated. But this week my stay, while fine overall, had a few bumps. First, the welcome desk computer at the W continues to list me as a Gold Starwood Preferred Member, not Platinum, which I am. A minor irritant, for sure, but I've asked to have this corrected repeatedly, without anything happening. I do prefer to be in a high-level floor with corner room to the right of the elevator, like -17 or -14 series. Not this time; I got 2803, which was fine, except I also had no tea service, as I request, the room telephone malfunctioned, and the TV remote control didn't work. I was able to get a replacement remote control so that I could operate the TV. On my 2nd day there, I ordered green tea and received it, and I did get my morning newspapers both days, per my hotel profile requests. So it was, as I noted, an okay visit overall, but this series of minor irritants made my stay somewhat less special than usual. I'm hoping it was an exception. I sincerely do hate to be a complainer because you folks have been great, but after 170 nights there +/- over the life of this hotel, I am spoiled and expect near perfection! May 1, 2014
Rated 4 out of 5 by great location and good sleep This hotel has modern interior ,nice service and good location. Moscone center is 1 minuite distance. Lake merced golf club is 20-30 minuite by car. Pier 3 is 10-20 minute by taxi. Unfortunatly, pool and gym was under construction when I stayed. May 1, 2014
Rated 5 out of 5 by Excellent bar food! Great staff After checking in, my friend and I decided to wait for another friend at the bar on the main floor. While waiting, we decided to have a seared tuna salad. We both thought it was excellent and not overpriced. The staff is cheerful and accommodating and often went out of their way to assist us during our three day stay. The room also had the best electronics connections and chargers that I have ever seen at a hotel. April 28, 2014
Rated 5 out of 5 by Great Hotel for Business or Pleasure Fantastic and comfortable rooms. I had an excellent sleep and good service from the staff. The gym is under construction which isn't ideal - but overall this is my first choice of all SPG hotels in SF. April 24, 2014
Rated 5 out of 5 by Excellent customer service Everyone at the hotel greeted us with a smile and was very accommodating. It was a pleasure to be around the hotel staff and I would definitely stay again. April 23, 2014
Rated 5 out of 5 by Another great stay at the W Excellent stay w/ the Family in one of the W suites this past few days. Only issue was w/ the pool closure. Always took advantage of the pool / spa as one of the few hotels in SF with such an amenity. April 16, 2014
Rated 2 out of 5 by W Hotel San Francisco I have stayed at the W Hotel in various cities and always had a great experience. Sadly The W hotel in San Francisco really needs to be refurbished - the throw pillows in my room had clearly never been cleaned, there were stains on the carpet and the decor was very dated. Dinner at Trace was extremely disappointing - there was a lamb dish served that was shredded and pretty tasteless and the service was sub par to say the least. The saving grace was the service at the bar which was super but I will not be staying at this property again..... April 14, 2014
Rated 4 out of 5 by my stay beautiful hotel convienent to SF attractions,excellent resturants, shopping and nightlife. Staff is very attentive and onsite facilities are fun and entertaining. April 14, 2014
Rated 5 out of 5 by Great Service, Comfort and Great View Upon checking in the staff was extremely nice and helpful. The room was very clean and one of the most comfortable beds I've slept in. Great view!! Location was perfect for walking to the SF Giants Baseball game. April 14, 2014
Rated 4 out of 5 by nice ambience from both the staff and the atmospherics of the hotel, a pleasant place to stay. great location. you should have free wi-fi in the rooms and get with the program, though, you're the hub of the silicon universe! I didn't love going down to the lobby every morning to check email and I'm too cheap to pony up for in-room wifi thanks for a great stay; the staff is really friendly and helpful April 2, 2014
Rated 4 out of 5 by Icemaker settings Had a noisy awakening in my beautiful room because the nearby ice machine was grinding out the day's cubes. Set automatically to crunch ice at 7 am? I thought the timing and extraordinary noise was pretty careless, particularly on a Saturday! April 1, 2014
Rated 5 out of 5 by Excellent Location and Great Vibe Stayed here for business and managed to get in some pleasure as well. The staff was excellent, the location was convenient, and the hotel exceeded my expectations. I will definitely be staying here again. March 31, 2014
Rated 4 out of 5 by Exceptional Guest Service From the moment of our arrival, the level of service was exemplary! Alex, at check-in was very attentive and genuine! Gnu, the bell man was exceptional. I had a lovely chat with the cleaning staff as well. Would highly recommend this property. March 31, 2014
Rated 4 out of 5 by Very pleased with W San Francisco Refreshing, bright corner rooms. Staff did a great job acknowledging my wife's birthday. Trace does a great job for breakfast. Lobby quite small and not as exciting as other W hotels. March 31, 2014
Rated 5 out of 5 by Great hotel, great bar. Excellent service and wonderful bar scene, great beers on tap surprisingly. The morning I left I was in a tremendous rush and the hostesses at the restaurant got me a croissant and OK in 2 minutes. Free coffee too, thank you! They need to hurry up and finish the gym, its under construction. March 29, 2014
Rated 3 out of 5 by Noisy room i was at room 3014, you can loudly hear the elevator motors March 28, 2014
Rated 3 out of 5 by Platinum status lacking I wanted to try another Starwood hotel so I decided to stay at the W. When we arrived the lobby was busy and the bar had a few people in it along with a DJ. It was around 8 or 9pm. The clerk greeted me and checked me into my 2 rooms. He said that I was a Platinum member and finished checking me in. I then asked if there were any upgrades and he said that I was upgraded to a corner room with a view. It would have been nice to know that I had received an upgrade. He told me where the elevators were and we went to our rooms. He mentioned nothing else. When we got to our rooms my wife asked about our breakfast comp and the clerk had not said anything about it. So I called the front desk and the clerk said that if I would come down he would have the voucher for me. We went down to get the voucher and it was the same clerk that checked me in and he said that I had asked for the Starwood points earlier instead of the breakfast. I told him he never mentioned the choices at all and that I definitely do not need anymore points. He got us the vouchers one for each of my rooms. I was very disappointed in the the lack of recognition a Platinum member held from this encounter which was my first, aside from the valet. I became a Platinum member for elite service and your hotel doesn't seem to show any different service than another common guest. The lobby had people in it yet I was the only one checking in at the time. There was another clerk doing nothing at another station maybe they might have been better, who knows. Your hotel was nice and clean. We enjoyed the beds, very comfortable. The hotel look was trendy and had a nice atmosphere. But I am not sure if I would go there again since there are so many other choices to stay at. I hope you can improve on your customer service because that is what gets people back time and time again. thanks for your time. March 25, 2014
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