Rated 5 out of 5 by Adele31 This hotel is really whenever whatever
This hotel offers an excellent place for your holiday or business in San Francisco, the location is near the piers and near the centre, you can walk easily. Staff is always kind and helpful. Recognition of your spg membership.
December 15, 2013
Rated 4 out of 5 by MSBNYC Love this hotel!
This is where we stay every time we travel to San Francisco--ever since it has opened. The location is excellent. Central & close to everything. It has the modern, eclectic, cool design sensibility that one finds in W hotels. The rooms are comfortable and get plenty of light. The check in staff is generally friendly, polite and efficient. The valet service is equally so--although I must mention that the valet entrance is a little tight and tricky unless you are used to it. The bar lounge area is comfortable and lively. The gym is great. It has a Bliss spa which is fabulous. And most importantly, this is a doggie friendly hotel like all W hotels. We will always stay here when in San Francisco.
September 12, 2012
Rated 4 out of 5 by BJB550 Great room -- great location -- less than mediocre in-room dining
Overall, the room was great, and I really appreciated the towncar transportation Wednesday evening. However, the next morning I was on a fairly tight schedule, and when breakfast room service didn't arrive until 8:30 a.m. (was supposed to be there at 7:15), I was less than pleased. Furthermore, the negative experience was compounded by the fact that the food was cold and rubbery (coffee was good, however, I didn't have time to enjoy it). On the plus side, the staff was friendly and helpful, and because of that, and because of the excellent quality of the room, I would stay at the "W" again.
December 12, 2011
Rated 1 out of 5 by mac0218 Horrible Experience @ W San Fran
Beware of the 'complimentary' bike rentals. Bikes are not maintained and a flat tire left me stranded 4 miles from the hotel. Hotel staff did not appropriately or effectively respond to this issue.
Also there is extremely noisy construction going on next to the hotel - even on Saturday and Sunday starting around 8am. Hotel will claim that they have 'no control' over the noise. While this may be true, when one is seeking a weekend relaxation getaway, being awoken my jackhammers and drills at 8am on a Saturday and Sunday is not my idea of serenity. Daily room rates should be adjusted for the inconvenience.
I will not stay at the W San Francisco ever again, in fact I checked out early from what should've been a 7 night stay.
October 10, 2013
Rated 5 out of 5 by Lopez4 Exceptional Service
I have stayed twice in this hotel... once for business and once for pleasure. Both times I received exceptional service. All of the employees I have encountered at this hotel go above and beyond the call of duty to make sure that your stay is above par. I have stayed in other hotels in the city and The W is by far the best. The rooms are so comfortable, you hardly feel as if you are in a hotel at all and the Bliss bathroom amenities are awesome! Within walking distance of everything including Moscone Center, Union Square, and even a Giants game!! Love this place and can't wait to return.
April 25, 2013
Rated 2 out of 5 by NOTIMPRESSED Invasion of Privacy
Within 3 hours of checking in, a hotel security member keyed into my room without knocking claiming he was looking for something for a prior guest. Thankfully I had the security bolt against the door that alerted me someone was attempting to come in. Then at 3am that evening people were banging doors, walls and screaming in the hallway. I called the front desk and they claimed they sent someone up to tell them to quiet down, however, it took quite some time for it to actually quiet down.
The room is OK but not clean. I love W hotels and their products but this hotel room was not clean.
April 6, 2013
Rated 4 out of 5 by MattX Great atmosphere but filthy room.
I love the decor and vibe and the staff were great. But my room was nasty. I assume kids stayed there before me and housekeeping just didn't notice the slime left behind. The clock radio knob had what I hope is chocolate all over the dial. Next to the bed was sticky residue from a drink. I put my iPhone in that before I noticed it. Near the light switch in the bathroom, the door frame is really sticky. Found that while feeling for the switch in the dark. And there's something on the toilet seat. I got a washcloth and tried to remove it - but it wouldn't come off after 5 minutes effort.
March 23, 2013
Rated 3 out of 5 by Shazam357 A little less than I expected from The W
On the whole the experience was average. Staff was friendly but seemed a little inexperienced. I called down for a pot of hot water and a tea cup. 30 minutes later I was sent an electric tea kettle that didn't work. I called down again and was transferred to in room dining. 30 minutes later I had to call again. Finally after 75 minutes I received a pot of hot water and a tea cup.
And this is not specific to this particular W, but all of your hotels have *terrible* ironing board pads. They are hard and wrinkled making it virtually impossible to iron anything. When I travel I usually need to touch up a couple of items and it's incredibly frustrating to not be able to accomplish this quickly and easily.
May 15, 2013
Rated 5 out of 5 by Lesli59 Great View!
We lucked out and got a view of the new Bay Bridge light show!
December 14, 2013
Rated 4 out of 5 by SteakTBone Great Location
Three night stay, four ladies in a two-bedroom room in San Francisco. Loved the location, could not have been much better! Staff recommended a great sushi restaurant (Sanraku) at the Metreon. In-room mini-bar, room service, and restaurant prices severely overpriced...find food elsewhere. Lobby located next to busy/loud night club, felt like a goof coming downstairs to use WiFi while the club raged on right beside me. Chose this hotel because of large discount, couldn't imagine paying what that hotel was asking as full price, although probably similar all around the Convention Centre.
September 27, 2012
Rated 5 out of 5 by HotelJunkie777 Fantastic Service
This is a cool hotel with a lot of great features (e.g.. car service), but what makes this hotel stand out is the care and attention they take with their customers. I had a couple of special requests with my booking that I emailed to Kristi (the executive assistant to the general manager). Those requests did not have to be honoured...but they were. In fact, I even received a very thoughtful and generous surprise in my room...to make things even more special. Thanks, Kristi...you really made the stay at W San Francisco one of the best experiences I have had with SPG hotels. Cheers!
June 25, 2012
Rated 5 out of 5 by Campos64 W is for Wicked, Wild, Wow and Wonderful! Way to go ....
We absolutely loved our stay here. We had a corner suite on the 12th floor with a great view of the city. The room was so spacious - you could throw a party in it. The staff were incredibly helpful. We requested a late check out and our request was acceded to without any ado. The hotel also has a great chauffeur service free of charge where they take you to designated areas within the Bay Area. So whether you want to go shopping or out to dinner, you can be picked up and taken there in style and comfort. The hotel is busy and happening and there's an all round good feeling about it, not to mention its close proximity to the shopping area and the Museum of Modern Art bang next door. We can't wait to return. .
September 21, 2012
Rated 4 out of 5 by JanetA Treat Loyalty Members Like Gold
Beautiful hotel however did not have rooms ready for me or another gold member. Regular guests were being checked in and we were told to wait because our room was being cleaned. Left hotel for a couple of hours and came back and our room was still not ready! After waiting longer I insisted on seeing a manager who checked my family and I into a room immediatley. As a gold member I expect to get better service from a hotel, certainly not worse! I was told by another gold member that if booked on points it it Starwood's policy to only allow members on their lower floors!!?? Why not give the best to people who routinley spend money with Starwood? Very disapointed in Starwood's attitude towards guests in their loyalty program.
August 27, 2013
Rated 5 out of 5 by YULHNLCDG Special Birthday
My daughter, girlfriend and I flew to San Francisco for a weekend to celebrate a birthday. The staff at the W helped to make this an unforgettable occasion by:
1) facilitating an upgrade to an Extreme Wow Suite -- amazing room, with amazing views (my daughter chose to sleep on the window sill to be close to the city lights)...we were extremely wowed)
2) obtaining a gift for my girlfriend from the local Paul Smith store
3) decorating the rrom with my girlfriend's favorite flowers (which aren't that common)
Thanks to everyone at the W for this, especially Gordon and Cora.
May 17, 2012
Rated 2 out of 5 by Armywahine My last and only stay
When I had placed my reservations through spg.com I had booked two rooms and was asked for the name of the second guest not knowing that the name would be the only person to check-in. When I had checked in I had requested adjoining rooms, the person stated they would reserve the room 2nd room and did not indicate the rooms were not adjoining. The receptionist also stated that no special request was made when I had made the reservation. It was too late to cancel the second room and the only accommodation was the same floor.
The room looked immaculate, but a foil wrapped food package was left from the previous guest.
The fact that I was a SPG preferred guest was not recognized when I checked in was disappointing.
January 6, 2013
Rated 5 out of 5 by angelface this hotel is great
I stated here for 10 days and there service was great whatever whenever is the best thing
December 9, 2013
Rated 5 out of 5 by Bicoastal Great hospitality
I was completely won over by the staff and standards.
From arrival to checkout, we were met by friendly and efficient service. Valet parking, bell hop, front desk, housekeeping, w/w line, bar, spa, restaurant: every single person was personable and professional. My room was impeccably clean and well appointed. The food in the restaurant was incredible, and in SF the standard is high. And even though my SPG account had lapsed, I was greeted like a regular. Loved my snack tray. I had avoided W hotels for the last several years as being too cold and snooty. I am back.
December 3, 2011
Rated 1 out of 5 by Happytraveller788 Disappointed
This is our first night at the hotel, another three nights to go. We are disappointed already. This hotel is not family (ESP kids) friendly. The front desk staff is not friendly. The bed size is too small, the bath tub is not clean...... Not recommend for family holiday stay
November 30, 2013
Rated 4 out of 5 by Rob32767 Great location but not an A+
A nice funky hotel but there were a few items that detracted from our stay:
- the W was the only hotel of the very many in which we stayed which actually charged for wireless access. A stranger can walk off the street and use the wireless in the living room for free, but paying customers cannot even get free wireless in their rooms. This is amazing. This type of "tight" penny-pinching behavior is the very reason many people change providers.
- the shower/bath valve in the room (2604) did not work properly
- the fitness centre was smelly and very poorly ventilated
- the pool temperature is too low, and given the limited alternatives (e.g. no saunas and one hot tub which was always full) this area was of little/no use to us
January 15, 2013
Rated 3 out of 5 by henmar The Green program needs to be better explained.
My room was not cleaned or my bed done. When I called the front desk I was told when you participate in the green program they do not make your bed or clean the room.
I wish I had been explained when I checked in. In other hotels green programs do not change the linen but your room is serviced. It was very embarrassing when I walked in with my staff for a brief meeting before the start of our program and found my room the way I left it in the am.!! Bed undone, bathroom not cleaned or waste papers emptied!!
I was the group coordinator for a medical group and I must say this was the first time the CSM did not send even a Welcome to the hotel card upon my arrival.
Other than this, the staff was great and the meeting space was great. Very convenient walk from the Moscone Convention Center, about 420 feet.
October 29, 2013
Rated 5 out of 5 by Happyguest2 Greathotel
Great rooms, great location!
June 25, 2013
Rated 3 out of 5 by Ckm12 My stay at the W
I stayed here recently for one night because I like the location of the hotel. Bedroom decor was nice and peaceful and the room smelled really good. The pool and hot tub are small but are nice. I do not like however how they charge for every single thing. Parking is very expensive if you decide to do the valet option, so we decided to park in the nearby garage. The minibar inside the room is very expensive (prices were listed thonso no surprises there) but apparently they charge tax on the items. Also apparently you are charged for local calls from your room even though it's in the same city. The hotel also has many taxes making my total bill very very expensive. It's a nice hotel and convenient but don't think I'd be staying there again anytime soon.
September 2, 2013
Rated 5 out of 5 by AmyMichelle Impeccable Service
This hotel was fantastic, I have stayed at other W properties before, but this was my first experience in San Francisco. From the front desk to the bar staff to the wait staff, the service was top notch and I will be staying here every time I need to come to the city. Also a very convenient location for both business and leisure.
November 19, 2013
Rated 5 out of 5 by janisjulia Fabulous, funky hotel in a great location!
I was in San Fran for a business meeting, but stayed behind in order to hang out and visit and old friend. I got a high room and great view of the Bay Bridge (with light show at night). The staff was nice, responsive, and cheerful. I ordered room service my first night in town by using the W mobile ap on my iPhone...the process was flawless and my meal was delivered to my room in under 20 minutes. The chef even included a special dish for me to try at no additional cost. Great experience... I would definitely stay again and recommend to others.
May 12, 2013
Rated 4 out of 5 by Rodger Great Staff/Property
I don't expect doors to be opened for me because I'm an ambassador member, but it would have been nice for the valet/door guys to pay attention when I walked up with my suitcase/backpack/bags in hand. I wasn't dressed in a suit like the rest of the customer base, so I was easily overlooked. This initial indication of how I could expect to be treated was irritating, especially after traveling from outside the continent.
I lowered my customer service expectations, but Ogy at the front desk turned this negative experience around. He didn't care that I was in running shoes, jeans and a hoody. He provided great customer service and is a great addition to the staff.
The excellent customer service continued at breakfast with Claudio (aka Champion). He was very friendly, and a pleasure to talk to.
The hotel is conveniently located just a short walk from the Montgomery BART station, which makes travel to/from the airports very cheap and easy. The Powell/Hyde street car stop is very close as well to see the downtown area.
November 22, 2013
Rated 5 out of 5 by Cary Wonderful staff at a great location!
Wonderful staff, highly dedicated. We had a 2 week business event and all my 30 people gave me an excellent feedback. We had people from Germany, Switzerland and other US states. Central location with wonderful ambiance. Cool bar with again lovely bar staff serving all kind of international drinks. The daily meeting location showed a perfect set-up. Food quality & presentation excellent. Every little wish was fullfilled in 2 min. Manager's were all time nearby to help for any kind of questions. Great experience - we will come back, promised!
February 18, 2013
Rated 5 out of 5 by MikeL61185 Best W There Is
The W San Francisco is the best W there is. Great staff, fun decor, great location. Whenever I travel to SF, I stay in this hotel and always leave happy.
November 25, 2013
Rated 5 out of 5 by Ldog Comfortable yet trendy and fun
I have stayed in a few W Hotels in the past, but this was my first time at the W in San Francisco. Very impressed with the attentiveness and friendly nature of the staff, as well as the stylish yet comfortable room. The Bliss Spa was great (as they normally are), and very relaxing. Location was perfect so I could get to most of downtown San Francisco easily,
Finally, I was very impressed with the recognition I received as a SPG Platinum member. They really made me feel appreciated and valued. I will definitely stay here again.
June 18, 2012
Rated 4 out of 5 by traveller168 W_SANFRAN
sleek hotel, trendy given nighttime crowd in lobby bar. locaton across from Museum (but closed for now), else not ideal location. extra perk from Acura giving (limited) free xport to local spots (RESERVE, else you won't get ride at time you need). front desk and bellhops very nice. concierge nice but said Acura ride didn't need advance rez...couple issues w/ 1st room were addressed immediately with energy & interest. overall, rooms nicely appointed and staff responsiveness made for a great stay.
September 13, 2013
Rated 3 out of 5 by mdove Nice hotel but poor management of services/collaboration on reservations, etc.
When I made the reservations, I made reservations through the website, and I asked for specific things such as late check-in, late check out, putting all charges on my account instead of my guest's account. I asked that the guest not be asked for his credit card. He was asked for his credit card, and I had to speak with a manager to insure all of this was annotated on his record, and they still asked for his card. Didn't seem like the reservations and the hotel itself were in sync with each other's systems.
July 23, 2013