Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 519 reviewers.
Rated 5 out of 5 by Thanks Vic! When we arrived, everyone was so friendly and accommodating. Front desk Manager Vic did everything he could to make my weekend stay at the W San Francisco seamless. I enjoyed every minute of my stay! Bar was fun and kicked off our evening every night before heading of into the city. Great stay! March 5, 2014
Rated 5 out of 5 by A weekend getaway~ Awesome as always! I love the W! March 3, 2014
Rated 5 out of 5 by Awesome place to chill I had a great stop over in SF at the W. Great vibe in the bar and awesome service. well worth the expereince. if you want to be downtonws and want to mix work and play, W sets the bar high. March 1, 2014
Rated 1 out of 5 by Very poor experience - had to go back three times to get a set of key that would open my door when I checked in. Two days later, it stopped working and I waited 20mn at the door for someone to open it - was woken up at 2am and 4pm my first night by people partying in the adjacent room - gym is being refurbished, so had to exercise in the tent the hotel set up outside - finally, I had to wait 45mn for valet parking to pull up my car on departure. Nearly missed my flight February 27, 2014
Rated 5 out of 5 by Wonderful experience This was a wonderful overnight experience, I had a great view of the Bay Bridge. The restaurant was outstanding and the waiter was very friendly and made great meal recommendations. I will definitely return soon! A big "thank you" to Gordon Kramer" for his assistance. -Faith February 24, 2014
Rated 5 out of 5 by W SF Every time I've stayed at the W SF it's been fantastic! From the moment you step in the door, you're greeted with a friendly face and a willingness to meet every need. I get really greedy when I stay at the W, making special requests (allergy free bedding, etc) and I get it all with a smile! The rooms are spacious and beautiful. The amenities are first rate (he hotel gym is currently under construction but you'd never know it by the amazing job they've done recreating it on the upper deck of the hotel! I used it two morning in a row and it was great!). I've stayed in other W Hotels around the US, this is one of my favorites. I will stay each and eery time in San Francisco. February 22, 2014
Rated 2 out of 5 by Not great I had no network TV channels during my stay and this is one of the only SPG properties I have stayed in that does not offer in room coffee. I have stayed here twice now and for the price there are better options in downtown San Francisco. Shower barely worked as well. Chances of ever staying here again are remote. February 21, 2014
Rated 4 out of 5 by Offer a pillow menu please! Everything about my stay was wonderful, except the pillows. Long and narrow, I ended up with a sore neck. There were no other shapes available, which seems strange as many other hotels are offering a "pillow menu" since different people really do need different shapes of pillows, as well as different pillow stuffings. February 21, 2014
Rated 5 out of 5 by The staff was amazing The customer service is one of the best I'd ever experienced, from the front desk to room service. They were all polite, courteous and so gracious. I will definitely stay here again and recommend it to others! Thank you W for such a wonderful stay!! February 19, 2014
Rated 4 out of 5 by Hotel was an ideal location We enjoyed our stayed. The negatives were (1) elevator and room key. did not consistently work and (2) room was not cleaned timely. We had to call a couple of times to have it cleaned February 18, 2014
Rated 4 out of 5 by A bit disappointed! Cleanliness was the concern. Outside windows of room were very dirty and streaked so having views of the bridge were not all that spectacular! We found M&M candies on the floor from previous guests. The bathroom sink had long women's hair in it. The remote control for the TV was inconsistent in its functioning. We had to resort to manual controls at times. February 17, 2014
Rated 5 out of 5 by AMAZING EXPERIENCE My favorite W Hotel, hands down. Fantastic experience in everyway. February 17, 2014
Rated 4 out of 5 by NEEDS BETTER TOWELS when i stay at a four star hotel i expect better towels than when i stay at a two and three star hotel we have stayed at this hotel before and I thought there was a microwave in the room, however there was no microwave in the room this time. Mike Jerkovich February 15, 2014
Rated 3 out of 5 by Hotel room 2502 needs improvement To whom it may concern, I am writing this to bring to your attention of my recent experience at the San Francisco W. I stayed five nights at room 2502, thanks to an upgrade offered to me. However, there's constantly some unidentifiable noise inside the bathroom. It wasn't bothering me in the beginning of my stay, but it was progressively worsened. I was too exhausted after work to bring this matter to management and ask for a different room. Another thing that needs improvement is the card reader inside the elevator. My co-workers who stayed at W and I also experienced difficulties having our hotel cards scanned on a few occasions. I did notice other hotel guests were experiencing similar problem. Besides the two issues as aforementioned, the hotel facilities and staffs were excellent. Kevin, the associate who assisted my check-in and check-out was friendly and helpful. He was very patient and offered his sincere apologies to me as I explained my room situation during check-out. Being a SPG platinum member, I want the best experience for other travelers. But most importantly, I am hoping these issues will be addressed immediately. Regards, Tsunghin Ho February 15, 2014
Rated 4 out of 5 by Living up up to the expectations We just spent last Friday evening at the hotel to celebrate my wife's birthday. She enjoyed the spa. Her pedicure was excellent and the massage was great. We reserved a corner room and loved the view and room overall. The bed was very comfortable. Shower was not special and water pressure was not great though. The bar downstairs had good drinks and IPA beer selection. It still has a nice vibe to it and is at a great location. February 13, 2014
Rated 4 out of 5 by The hotel staff is great The hotel staff is friendly. February 10, 2014
Rated 5 out of 5 by Convenient and Fun The hotel is very convenient to the conference center and walking distance from BART. Good location to restaurants and fun as well. Great bar with good drinks and good service February 9, 2014
Rated 4 out of 5 by Amazing room, poor quality I was celeberating me and my wife's 5-year wedding anniversary. I wanted to make it perfect, so i booked one night at the W (sf). I used my points to get the Fabulous Suite. The day-of, i was told i would upgraded to the Extreme Wow Suite, which i was highly excited for. Once i walked in the view was breathtaking. As i was setting-up the room for my wife's arrival i noticed a few of the lights weren't working. I contacted engineering and after two failed attempts of replacing mis-matched bulbs, they determined the fixtures were broken. A few of the lamps were unplugged from the walls because the switches on the lamps were broken themselves. The touch display was also broken on the radio in the main bedroom. Also when moving around a few of the chiars, i noticed several crumbs and debris that was either "swept under" or not seen to guests. There was also an espresso machine, but no capsules to use it with. Regardless, my wife and i had an amazing time enjoying the room. It was just a few details that set's the W apart from the rest that were not addressed. February 7, 2014
Rated 4 out of 5 by W Valentines My wife and i traveled to San Francisco for an early Valentines day celebration. The staff, and our ambassador worked extremely hard to help me surprise her with a heart felt welcome to start our weekend. They brought local flowers, her favorite wine, printed out pictures of us put them on the bed, and had our favorite song playing. The staff was always there to help, and the best experience was how quickly they were able to accommodate and always making sure if there was anything else they could do. I would highly recommend this hotel and starwood., i'm a loyal ambassador guest and my loyalty to the Starwood brands grow due to experiences such as this one. February 5, 2014
Rated 4 out of 5 by Group stay from PDX I booked 8 rooms at the W for a conference being held in San Francisco. The hotel was the perfect location, just blocks from the conference center, shopping, and nightlife. We were disappointed that the hotel advertises having a pool and fitness center. In reality the pool and hottub are closed and are being removed, the gym is really a few cardio machines located on a outdoor terrace covered by tents. I was offered a guest pass to swim at a neighbor hotel but I wish these details were disclosed before check in. Great staff and very helpful service! February 4, 2014
Rated 4 out of 5 by W Great location, clean. However, lobby bar and restaurant way too loud. Tried it once and didn't go back for four days. Also, we were put in a handicap room without being told. Bathroom and closet were handicap friendly but not friendly to us as a couple. The staff was very nice and accommodating. February 4, 2014
Rated 3 out of 5 by Not What I Expected 1. Water pressure in room was not good. 2. Room was very small. 3. Gym was under renovation. 4. Pool is being removed. On the bright side, the light up Buddha in the room was super cool. February 3, 2014
Rated 4 out of 5 by The hotel is centrally located The hotel is in a great location, the bar is fun. The rooms are nicely decorated and comfortable. I did not enjoy the noise coming from the construction next door. In addition, the gym amenities were awful, situation in a tent on the side roof. I also did not enjoy the bathroom (poor water pressure). Over all satisfied but not top tier. February 3, 2014
Rated 2 out of 5 by Staff needs help No baggage help, poor recognition of SPG and upgrade amenities, front desk should not be trained while a customer is trying to check in February 3, 2014
Rated 4 out of 5 by Less than expected was looking forward to using the facilities which were under renovation, no one had mentioned anything during booking or check in, which was strange The ipod/iphone dock near bed is completely useless and unintuitive Phone charger station did not work, woke up with dead phone AC system does not stop blowing air - it's either heat or AC, have to turn it off manually when tired or noise and back on when needing heat - epic fail. January 31, 2014
Rated 3 out of 5 by Did not meet my expectations. When I arrived in my first room, it had not been fully made up. Which is gross and then gives you a sense of discomfort from that point forward. While the manager gave me a couple drink tickets, he insulted me by saying that the only thing wrong with the room was a pillow out of place. This isn't true. the bed was completely disheveled. The carpet was very dirty. The hotel is pretty loud. I could hear toilets flushing and showers running all around me. My closet door wouldn't stay closed so the light was on constantly. I had to wedge a shoe under the door so I could get darkness to sleep. AND this survey is way too long. I don't want to spend this time. figure out a way to shorten it. January 29, 2014
Rated 3 out of 5 by Anuar Amerbekov Due to my other experience of staying with my family in W hotels in Guangzhou and Koh Samui, it's not that excellent. Good spa, but always occupied, no chance to make reservation for any treatments even in one-two days in advance. Very poor fitness. Other things was as it should be, stylish design, good food and drinks in lobby bar, welcome front desk. January 28, 2014
Rated 3 out of 5 by Was disappointed For an average traveler, this hotel is very nice. I travel frequently and usually stay at the St Regis, but that hotel was sold out so I reserved a block of 10 rooms and a suite for several nights which was fully paid for upfront. The manager on duty said that all rooms were only doubles and that she could not accommodate a king size room for me. After spending over $40k, I would think that the manager would have been more of service. January 27, 2014
Rated 3 out of 5 by This hotel is centrally located The W San Francisco is still a nice hotel, but it does need to a decor update. Staff is very friendly and inviting. That's one reason I keep coming back. And if you live a contemporary hotel, the W is the place to stay. Moreover, the hotel is centrally located if you're interested in shopping, visiting museums, and exploring the city. It also has a Bliss Spa, which never disappoints. Lastly, although, getting to the freeway can be a pain in San Francisco. The freeway is easy to access from the W. Just head, west on 4th Street. For this trip, freeway access was a driving factor. My husband and I stayed in the city to celebrate his birthday, but needed easy access the next morning to get to work at a decent hour. January 27, 2014
Rated 5 out of 5 by Great stay.. Pool is gone The W San Francisco is as a great as always. In terms of service, room, quality and the excellent staff. We were treated very well and enjoyed our stay. A very important part of our stay at the W san Francisco is the incredible indoor pool. We were surprised and saddened to hear that the hotel decided to dismantle and remove the pool. This decreases the quality of the facilities at the W san francisco. The presence of the pool was a very important part of the experience at the W san Francisco. I highly recommend that the management reconsider the installation of a pool at the hotel. January 27, 2014
  • 2016-10-27 T12:18:09.097-05:00
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