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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 3.9 out of 5 by 518 reviewers.
Rated 3 out of 5 by Trendy, Loud, unorganized SPG. I'm reviewing this based on SPG hotel stays in general and not stays at the W. From the view of a normal SPG member Upon arriving to the hotel and waiting in line to check-in, I was told that they would have to find the person who checks in SPG members. Which only took a few extra minutes, however it was odd. I was checking in around 6pm during the week and the checkin area was packed with overflow from the bar/club. So it made the process quite annoying. Once I found my way up to the room, I noticed a nicely laid out room with the expected cheesy design for a W hotel. When I went to take a shower, I pulled to toggle to have all the water go through the shower head, however there was still quite a bit of water still coming out of the tub valve and only a small bit coming out of the shower head. Annoying, but I didn't have time to call the desk for a fix. When I left for the next morning I mentioned it however upon returning there was no fix for the second night. When returning for the second night around 10pm after a days work, the bar/club overflow was way beyond expected. Even filled into the elevator hallway with bar guests riding around the elevators. All in All, I believe they need to step up their Hotel presence and hotel guest services on the main floor and segment the bar/club from checkin and guest access. I like being in the action and dont mind going to the party. I just dont want to have to deal with it just to get to my room, checkin/checkout, and do basic hotel things. Maybe a full wall between the club and the hotel checkin will help both organize the staff and segment non-guests from hotel processes. October 18, 2016
Rated 5 out of 5 by The Staff was wonderful Staff at the W San Francisco was absolutely top notch! Very helpful, always smiling and great to deal with! October 17, 2016
Rated 5 out of 5 by Great hotel. but lacks refinement The hotel is really great like any other W. The only small problem is that the hotel rooms are renovated but not refined. They are kind of like Westin Properties not as great a W October 5, 2016
Rated 5 out of 5 by Almost perfect! Very clean hotel, exceptional staff! Close enough to walk to Union Square. The cost of parking put a damper on our enjoyment :(. Would highly recommend, just wish the parking hadn't been such a factor. October 3, 2016
Rated 5 out of 5 by wonderful attention to detail From the time of check-in to my friend and I picking up our luggage the hotel held for us, the experience was flawless. I am from Minnesota and was in SF visiting my best friend. The hotel made a special note for us and placed a bottle of champagne in the room to celebrate. It was very personalized and made us feel special. Aside from that the service was great. Thank you so much W SF!! Would definitely stay here again. August 27, 2016
Rated 2 out of 5 by Not appropriate for a family Travelling with 2 kids and booked for 8 nights. Ended up having to leave halfway through because of excessive noise and partying. They moved us to three different rooms in the 4 nights to try and get away from the partying but it never improved. Walls are paper thin. Bathrooms are boring and the carpet was old and stained. Front desk gave no gold member recognition and even tried to charge us for changing rooms. Never had a worse SPG experience. After we demanded to leave early they sent us on our way without so much as a sorry. The rooms and decor are dated and this place needs an update badly if it wants to be considered a W. August 3, 2016
Rated 3 out of 5 by Is that really a W? spent one night in W Taipei, love the design and breakfast of W series hotel. But W San Francisco really disappointed me. Apart from the bed equality (although it's too soft for me) is familiar, nothing else reached W level in my expectation. Never stay there again. July 27, 2016
Rated 4 out of 5 by Nice staff I enjoyed my stay. Great location and room service was the best. July 22, 2016
  • 2016-10-20 T10:04:05.060-05:00
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