Rated 2 out of 5 by Asa29 No attention to detail
I booked a prepaid rate in February, and upon check in I learned there was a cheaper rate but was not able to take advantage of the rate. I was told the rate I prepaid was a "very good rate", and that I had been upgraded to a corner room. Okay, if the rate I paid was more expensive than the current rate on day of check in, obviously my rate is not a "very good rate", and being upgraded comes with Platinum status of upgrade rooms are available. Not quite sure how either of the hotel staff reasonings were valid.
Upon check in, everyone was friendly and I had no issues with the front desk staff.
Once in my room, I noticed the following which in my opinion are unacceptable and show a lack of attention to detail. No cushion or pillows on the couch, what appeared to be toothpaste smeared in the bathroom water glasses, and the flat sheet used to cover the mattress was too small for the king size bed (I am thinking a queen size flat sheet was used). I contacted the front desk and they did bring up a cushion for the couch, replaced the water glasses in the room, and placed an appropriate size flat sheet overtop the mattress.
The next night, my partner and I decided to grab a sandwich and sit on the couch to eat prior to going out. We noticed what appeared to be dried vomit on the couch near the wall closer to the floor. I informed the front desk once again, and upon our return to the room I received a telephone message from the housekeeping manager letting me know he personally inspected the room and did not find any vomit on the wall by the couch. Clearly they got the placement of the vomit incorrect and if the manager truly did inspect the wall I would have hoped he would have seen the vomit on the couch too. It concerns me his attention to detail is not up to par.
Lastly, there was a feather on the floor outside our room which was not there upon check in but was there after the first instance occurred. Keep in mind the housekeeping manager came to the room to inspect the vomit situation and the feather was still on the floor outside our room. I would have expected the manager of all people the notice this detail and pick up the feather. The carpeting was a dark blue I believe and the feather was white. Not hard to miss in my opinion.
One thing I did not bother to inform the front desk about was the state of the window sills behind the shutters. I do not believe the sills have ever been cleaned. The amount of dust and dirt was repulsive, and I would hope this detail would not be overlooked.
I would not recommend this hotel, and do not plan on staying at this property again. As a matter of fact I planned to stay at the W in Hollywood later in the week and have since cancelled that reservation because of my first W experience in San Francisco.
I hope others have a better experience or find this review helpful.
March 16, 2015
Rated 2 out of 5 by SFTO Nice hotel if you don't care about Gold/Platinum benefits
Good location, but your status barely means anything. While checking in, I asked to get my platinum suite upgrade. The receptionist told me that there are no suits available for any night during my stay. I pulled out my phone and showed him that there were available suites online. The answer I got was: "We have special suites for upgrades and none of them are available". He wouldn't explain what's special about these suites.
I got upgraded to a corner room on the 21st floor and told that it was a Fabulous room even though the website explicitly states that Fabulous rooms start from the 28th floor and above. The social media team later repeated that I was in a Fabulous room. I didn't particularly appreciate being taken for a fool.
February 26, 2015
Rated 2 out of 5 by JJ037 Bad services
Not qulalify for a 5 stars hotel , may be 3 stars~
February 2, 2015
Rated 2 out of 5 by tiger777 plumbing
This is a very old hotel with some major mechanical problems.
January 18, 2015
Rated 5 out of 5 by Scotty703 Great location! Great staff!
This was my first time staying in San Francisco and by default I stay at the W, this W though, was fantastic! Great Location!
December 8, 2014
Rated 5 out of 5 by JPM2000 Staff are Excellent
Stayed here last April for an extended Birthday Weekend- great stay because of the help and service from front desk and insiders. This hotel can be a very busy place with a loud bar and a "scene" on the ground on weekends (this is the negative). Rooms are "W" rooms, relatively quiet. Why come back?- Service-- simple requests before an upcoming stay handled professionally by Etsy, and insider Gordon reaches out before the stay to help plan. It's the staff that makes this place
December 3, 2014
Rated 5 out of 5 by AntA Great!
Reserved the W for my birthday week. Natalie at the front desk was outstanding. The entire staff and management was very attentive and they made my birthday very special. The room was great and cozy.Yes it can use a renovation but it was very clean and had a great view of the city.Keep in mind this is a older building when you try to compare it to one of the newer W locations.The price was well worth the value. The breakfast down stairs at Trace was excellent.The gym was excellent.The beds which are the most important thing to me in a hotel were very comfortable.Check out process was a breeze.The valet and taxi service was on point.
My only real complaints if any would be the overnight parking cost which was over $60 a night which cost more than the rental of the car.They also need to upgrade the Ipod dock station to fit current models.
There is construction going on at the museum center next door. I didnt hear any noise from the construction. If you want a view of the city without construction then get a high floor.
December 3, 2014