Rated 4 out of 5 by Jps1 Cool features here!
I enjoyed the appearance of the hotel, aside from the construction. I'm sure when they are complete it will be even nicer!
July 9, 2014
Rated 3 out of 5 by AK74 Ok
This hotel is in a good location, but I expected more based on stays at other W Hotels. We were there for 3 days and our room was never cleaned- had to call and request clean towels. Other than that, the staff was nice.
July 7, 2014
Rated 5 out of 5 by michaelmrosen Amazing hotel, fabulous service
I've stayed at the W SF several times now, and each time has been spectacular. The facilities are modern and clean, the staff is incredibly helpful, and the food is terrific. This last time, Vik (the manager on call) was especially great and gave me a complimentary upgrade to an Extreme Wow Suite.
July 5, 2014
Rated 4 out of 5 by pmo51 Great location and features
We really enjoyed this hotel. It is in walking distance of so many great venues in SF. We loved the amenities that were included.
July 6, 2014
Rated 3 out of 5 by Saraheb73 This hotel has a great location, rooms need improvement
The location and staff were great/good as always, the rooms are really tired and the bathroom in the room needs some updating and cleaning.
June 30, 2014
Rated 2 out of 5 by briecheese Noisy
If you want a quiet place to sleep, this is not the hotel for you. Slamming doors and loud guests.
June 30, 2014
Rated 2 out of 5 by AP11 W San Francisco - Too much construction
When booking this hotel via spg site there was not an indication of the construction that was happening around the hotel or at the property.
Due to this, the experience in Downtown San Francisco was very challenging. The make shift gym was in a small space covered with white tent. Condition was crammed, and very sub par to W/Starwood standards.
Construction around the property while it is out of your control, it would have been better to receive notice about this. At minimum recommend it being reflected in the room rates for guest.
The staff on site was very understanding to help accommodate a room change immediately. Our original room was very dark due and look directly into the construction zone. Fortunately staff helped improve our location which we appreciated very muhc.
June 25, 2014
Rated 2 out of 5 by Natal Not worth the price!
The hotel could definitely use some attention to detail & maintenance! I know the W hotel is meant to be modern etc. but this one is already looking a little dated, or perhaps it was cheaply done from the start. Sitting in the lounge my husband & I noticed torn pillow cases, random cords that could easily be concealed, & bits of trash & other unpleasing sites. Our room had a good amount of space & a little corner seating area which was nice. However the coffee table was all scuffed & there was extremely loud construction going on right next to our room. The amount of dust was actually disturbing! I'm not one to typically complain but I almost gagged when I saw the clumps of dust on the ipod dock. When I went to plug in my phone I again noticed so much collected dust on the cords & outlet I had to wipe it all down. The bed was comfortable & clean (from what I could tell). The spa menu & booklet w/ room service & hotel info was all wrinkled & written on from the previous guests. Walking in the hallway to the elevator from our room the exit sign was detached from the ceiling & in the elevators the doors were all scratched & dinged as if some rowdy guests were punching the metal doors. The pool was under construction during our stay as well. We chose this hotel for the last part of our honeymoon b/c of the location to restaurants we planned to visit & we were def. disappointed. Especially for $490/night! I would have had a better experience using AirBnB (which I will probably do in the future). The staff was nice & friendly which made it bearable.
June 30, 2014