Rated 4 out of 5 by 326
Rated 1 out of 5 by sub927 This W means the WORST
Front desk Promised me can check in at 3:00 when I came at 3:15 they told me I couldn't check in because the previous guest late check out. I talked with Jose Huizar to see if he can help me solve the problem. His solution was I could do nothing but wait even without a sorry.Finally I got the room key at 5:45.That is the way they treat a SPG platium member who wasn't feeling well.when we checked out, they charged me 60 dollars more for breakfast . After I noticed that, they reduced it and gave me some compention.
Rated 5 out of 5 by HLovesSPG Thanks Vic!
When we arrived, everyone was so friendly and accommodating. Front desk Manager Vic did everything he could to make my weekend stay at the W San Francisco seamless. I enjoyed every minute of my stay! Bar was fun and kicked off our evening every night before heading of into the city. Great stay!
Rated 5 out of 5 by Jason64 A weekend getaway~
Awesome as always! I love the W!
Rated 5 out of 5 by richiefromsac Awesome place to chill
I had a great stop over in SF at the W. Great vibe in the bar and awesome service. well worth the expereince. if you want to be downtonws and want to mix work and play, W sets the bar high.
Rated 5 out of 5 by faithc45 Wonderful experience
This was a wonderful overnight experience, I had a great view of the Bay Bridge. The restaurant was outstanding and the waiter was very friendly and made great meal recommendations.
I will definitely return soon! A big "thank you" to Gordon Kramer" for his assistance.
Rated 5 out of 5 by 1WSFLover W SF
Every time I've stayed at the W SF it's been fantastic! From the moment you step in the door, you're greeted with a friendly face and a willingness to meet every need. I get really greedy when I stay at the W, making special requests (allergy free bedding, etc) and I get it all with a smile! The rooms are spacious and beautiful. The amenities are first rate (he hotel gym is currently under construction but you'd never know it by the amazing job they've done recreating it on the upper deck of the hotel! I used it two morning in a row and it was great!). I've stayed in other W Hotels around the US, this is one of my favorites. I will stay each and eery time in San Francisco.
Rated 5 out of 5 by Mich26 The staff was amazing
The customer service is one of the best I'd ever experienced, from the front desk to room service. They were all polite, courteous and so gracious. I will definitely stay here again and recommend it to others! Thank you W for such a wonderful stay!!
Rated 5 out of 5 by Robert15 AMAZING EXPERIENCE
My favorite W Hotel, hands down. Fantastic experience in everyway.